IDC PlanScape : 아시아태평양(일본 제외) 업무 자동화용 디지털 비서

The research content discusses the importance of digital assistants in business automation, particularly in the Asia/Pacific region. It highlights how these AI-powered tools enhance efficiency, customer experience, and decision-making while aligning with business objectives. The content also provides case studies of successful implementation of digital assistant, outlines the roles of key stakeholders in the procurement process, and offers a step-by-step guide for organizations to leverage digital assistants. It concludes with advice for technology buyers on successful adoption and implementation."Digital assistants are not just a fleeting trend; they represent a transformative technology that can revolutionize the way organizations operate and engage with their customers," says Dr. Lily Phan, research director, Intelligent Automation, IDC Asia/Pacific. "The promise of generative AI holds the potential to immensely improve digital assistants, transforming them into more intuitive, context-aware, and human-like interfaces that can significantly enhance user experiences and decision-making processes."

IDC PlanScape Figure

Executive Summary

Why Is Digital Assistant Important?

What is DIGITAL ASSISTANT TECHNOLOGY?

Who are the Key Stakeholders?

How Can My Organization Take Advantage of DIGITAL AssistantS?

• China Southern Airlines
• DBS Bank
• "Ask Jamie" Virtual Assistant for Singapore's Public Services

Advice for Technology Buyers

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