IT 아웃소싱 서비스 시장에서의 세계 매니지드 클라우드 서비스 안건 보급률(2019-2023년)

This IDC Market Perspective discusses the worldwide managed cloud services deal penetration in the IT outsourcing (ITO) services market for 2019-2023."The collective impact of changing customer needs and sourcing strategies as well as increasing competitive threats from public cloud providers is placing enormous pressure on managed SPs to make significant adjustments to their business models to ensure that they can continue growing and winning managed cloud services deals," says David Tapper, program vice president, Outsourcing and Managed Cloud Services at IDC. "Ensuring success will require that managed SPs develop a differentiated strategy, build a new operating model, utilize critical partnerships for digital transformation, leverage the strengths in supporting multicloud operations, implement a robust governance structure, create a matrix management function to support use of public cloud providers, and incorporate an end-to-end risk management function."

Executive Snapshot

New Market Developments and Dynamics

• Key Market Trends
  • Assessment and Benchmarking Factors
  • Changing Buyer Needs and Preferences
  • Strategic Managed Cloud Services Deal Trends
  • Changing Deal Dynamics of Worldwide Managed Cloud Services for ITO
    • TCV: Managed Cloud Services Deals Getting Smaller
    • Activity: Majority of Managed Cloud Services Deals Are Small
    • Length of Deals: Five-Year Deals or Longer Capturing Vast Majority of TCV
  • Changing Customer Dynamics of Worldwide Managed Cloud Services for ITO
    • Industry: Broad Range of Industries Using Managed Cloud Services
    • Geography: Americas Deal Activity Shows Highest Penetration Rate
    • Organization: Most TCV Captured with Large Firms and Public Sector
• Market Definition
  • Key Terminology
• Relationship Between Traditional Outsourced-Managed Services and Managed Cloud Services
  • Extraction Markets

Advice for the Services Provider

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• Related Research
• Synopsis