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This IDC Perspective delves into agentic workflows, which promise to revolutionize work by automating knowledge work and decision-making processes. These AI-driven technologies enable organizations to enhance productivity and foster innovation across various domains. However, successful implementation requires careful identification of high-value use cases to avoid marginal improvements in low-impact areas. CIOs must develop comprehensive AI strategies, establish governance frameworks, and empower employees to create AI solutions. By focusing on project-oriented and creative tasks, enterprises can maximize the potential of agentic workflows while addressing challenges in security, coordination, and employee engagement."Agentic workflows promise to transform knowledge work, but organizations must focus on high-value applications," according to Maureen Fleming, program vice president for Worldwide Intelligent Process Automation. "Empower employees, invest wisely, and balance innovation with security to maximize agentic workflow's potential."

Executive Snapshot

Situation Overview

• Evolving from a Workflow to an Agentic Workflow
  • Human Workflow
  • Human-to-LLM Interactive Workflow
  • Building an AI Agent
  • Building Agentic Workflows
  • Platform Considerations for Agentic Workflows
    • Initial Planning and Reflection
      • Integration of Initial Planning with Natural Language Development
    • AI Agent Development
    • Agentic Workflow Development
• Use of Agentic Workflows in the Enterprise
• Challenges of Agentic Workflow
  • Risk of Marginal Improvement on Low-Value Use Case
  • Risk of Failing to Identify the Use Cases That Drive Value

Advice for the Technology Buyer

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• Related Research
• Synopsis