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Worldwide Customer Relationship Management Applications Software Forecast, 2024-2028: AI-Driven Data Strategies Fueling Market Growth

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KSA 25.01.06

This IDC study provides the worldwide customer relationship management applications software forecast for 2023-2028. "Unlocking the true potential of data will be crucial to navigate an era of accelerated disruption. Companies will seek solutions to leverage data in novel ways to address complexity, harnessing the opportunities afforded by artificial intelligence (AI) to refine their decision-making processes and drive impactful business outcomes," said Michelle Morgan, research manager, Sales Force Productivity and Performance at IDC.

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Advancements in Artificial Intelligence and Machine Learning
      • Data-Driven Decision-Making
    • Inhibitors
      • Geopolitical Volatility
      • Market Saturation and Customer Choice Paralysis
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

Methodology

  • Historical and Forecast Market Values and Exchange Rates

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