IDC의 세계 통합 커뮤니케이션 및 협업(UC&C) 분류(2025년)

This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving worldwide UC&C market and includes updates to terminology used in IDC's view of the market."The worldwide UC&C market has embarked on a path to rapid innovation and development via AI-powered capabilities," says Jitesh Gera, research manager, Worldwide Unified Communications and Collaboration at IDC. "The market is increasingly moving toward unified employee and customer communication platforms, which adds a new layer of integrated unified communications solutions, namely customer engagement (UC-CE) solutions in this highly competitive market."

IDC's Worldwide Unified Communications and Collaboration Taxonomy

Unified Communications and Collaboration Taxonomy Changes for 2025

Definitions

• UC Platform - Employee Engagement
  • UC Collaboration
  • Public Cloud UCaaS
  • Managed/Private Cloud UCaaS
• UC Platform - Customer Engagement
  • Integrated UC-CE
  • Enterprise Videoconferencing Systems
    • Videoconferencing Room Endpoints
    • Huddle Room Endpoints
    • Videoconferencing Infrastructure
  • IP Telephony/UC Systems
    • IP PBX/UC Systems (On Premises)
    • IP Phones

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• Related Research
• Synopsis