호텔 및 접객(Hoapitality) 관리 소프트웨어 시장 : 유형별, 호텔 유형별, 배포별, 지역별(2025-2033년)

The global hotel and hospitality management software market size reached USD 3.7 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 5.7 Billion by 2033, exhibiting a growth rate (CAGR) of 4.59% during 2025-2033. The rising number of cloud-based hotel management software installations, considerable growth in the tourism sector, and numerous technological advancements in the hotel and hospitality infrastructure represent some of the key factors driving the market.

Hotel management software system refers to the software that is used to assist in and simplify numerous hotel and hotel-based recreational operations with the help of automation. Through the use of a central computer software, the hotel staff is able to manage properties, handle equipment, legality and maintenance, all within the framework of a centralized management system. The system encompasses back-office, reservations, front-office, housekeeping, guest check-in and check-out, point of sale transactions, maintenance, and billing operations. Additionally, it enhances the customer experience through the use of customer relationship marketing (CRM) customized specifically for hotel groups and independent hotels, motels, resorts, restaurants, bed and breakfasts (B&B), guest houses, serviced apartments, and vacation rental homes. Furthermore, it assists in automating the management of inventory and guest interactions as well as the queue management processes. Continual innovations, such as remote check-in, mobile room keys, and room reservations, are resulting in increased popularity of hotel management software.

Hotel and Hospitality Management Software Market Trends:

Considerable growth in the tourism industry resulting in an increased burden of hotel management operations on the global level is acting as a significant driver for the market growth. This can be attributed to the increasing number of hotel chains and affordable stays across popular tourist destinations across the globe. In addition to this, the increasing adoption of online reservations, customer relationship management, and monetary transactions is resulting in a higher uptake of hotel and hospitality management software. Moreover, the escalating demand for cost-effective software as a service (SaaS)-based hotel management software to enhance operational efficiencies and maintain positive customer engagement is impacting the market positively. Besides this, the widespread adoption of smart devices, such as smartphones, tablets and laptops, among the consumers is leading to the augmenting demand for compatible management software for connecting them with the hotel infrastructure. The market is further propelled by the strategic partnerships, collaboration, and numerous mergers and acquisitions (M&As) by various key players. Apart from this, the rising integration of advanced technologies, such as the internet of things (IoT), artificial intelligence (AI) and machine learning (ML), with these software solutions is creating lucrative opportunities in the market. Some of the other factors contributing to the market include rapid urbanization, inflating disposable income levels and extensive research and development (R&D) activities.

Key Market Segmentation:

Type Insights:

• Hotel Operation Management System
• Integrated Security System
• Hotel Building Automation System
• Guest Service Management System
• Integrated Communication Technology Solutions

Hotel Type Insights:

• Business Hotels
• Heritage and Boutique Hotels
• Resorts and Spas

Deployment Insights:

• Cloud-based
• On-premises

Regional Insights:

• North America
• United States
• Canada
• Asia Pacific
• China
• Japan
• India
• South Korea
• Australia
• Indonesia
• Others
• Europe
• Germany
• France
• United Kingdom
• Italy
• Spain
• Russia
• Others
• Latin America
• Brazil
• Mexico
• Others
• Middle East and Africa
• The report has also provided a comprehensive analysis of all the major regional markets that include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and Middle East and Africa. According to the report, Asia Pacific was the largest market for hotel and hospitality management software. Some of the factors driving the Asia Pacific hotel and hospitality management software market include continual technological advancements in the hospitality management software, presence of several key players, inflating disposable income levels, rising number of tourism activities, etc.

Competitive Landscape:

• The report has also provided a comprehensive analysis of the competitive landscape in the global hotel and hospitality management software market. Detailed profiles of all major companies have also been provided. Some of the companies covered include Cloudbeds, Guestline Ltd., Infor Inc, Intertec Systems, Johnson Contruls, NEC Corporation, Oracle Corporation, Sabre Corporation, Sage Group Plc, Schneider Electric SE, Siemens AG, Workday Inc., etc.

Key Questions Answered in This Report:

• How has the global hotel and hospitality management software market performed so far and how will it perform in the coming years?
• What are the drivers, restraints, and opportunities in the global hotel and hospitality management software market?
• What are the key regional markets?
• Which countries represent the most attractive hotel and hospitality management software markets?
• What is the breakup of the market based on the type?
• What is the breakup of the market based on the hotel type?
• What is the breakup of the market based on the deployment?
• What is the competitive structure of the global hotel and hospitality management software market?
• Who are the key players/companies in the global hotel and hospitality management software market?

Table of Contents

1 Preface

2 Scope and Methodology

• 2.1 Objectives of the Study
• 2.2 Stakeholders
• 2.3 Data Sources
  • 2.3.1 Primary Sources
  • 2.3.2 Secondary Sources
• 2.4 Market Estimation
  • 2.4.1 Bottom-Up Approach
  • 2.4.2 Top-Down Approach
• 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

• 4.1 Overview
• 4.2 Key Industry Trends

5 Global Hotel and Hospitality Management Software Market

• 5.1 Market Overview
• 5.2 Market Performance
• 5.3 Impact of COVID-19
• 5.4 Market Forecast

6 Market Breakup by Type

• 6.1 Hotel Operation Management System
  • 6.1.1 Market Trends
  • 6.1.2 Market Forecast
• 6.2 Integrated Security System
  • 6.2.1 Market Trends
  • 6.2.2 Market Forecast
• 6.3 Hotel Building Automation System
  • 6.3.1 Market Trends
  • 6.3.2 Market Forecast
• 6.4 Guest Service Management System
  • 6.4.1 Market Trends
  • 6.4.2 Market Forecast
• 6.5 Integrated Communication Technology Solutions
  • 6.5.1 Market Trends
  • 6.5.2 Market Forecast

7 Market Breakup by Hotel Type

• 7.1 Business Hotels
  • 7.1.1 Market Trends
  • 7.1.2 Market Forecast
• 7.2 Heritage and Boutique Hotels
  • 7.2.1 Market Trends
  • 7.2.2 Market Forecast
• 7.3 Resorts and Spas
  • 7.3.1 Market Trends
  • 7.3.2 Market Forecast

8 Market Breakup by Deployment

• 8.1 Cloud-based
  • 8.1.1 Market Trends
  • 8.1.2 Market Forecast
• 8.2 On-premises
  • 8.2.1 Market Trends
  • 8.2.2 Market Forecast

9 Market Breakup by Region

• 9.1 North America
  • 9.1.1 United States
    • 9.1.1.1 Market Trends
    • 9.1.1.2 Market Forecast
  • 9.1.2 Canada
    • 9.1.2.1 Market Trends
    • 9.1.2.2 Market Forecast
• 9.2 Asia-Pacific
  • 9.2.1 China
    • 9.2.1.1 Market Trends
    • 9.2.1.2 Market Forecast
  • 9.2.2 Japan
    • 9.2.2.1 Market Trends
    • 9.2.2.2 Market Forecast
  • 9.2.3 India
    • 9.2.3.1 Market Trends
    • 9.2.3.2 Market Forecast
  • 9.2.4 South Korea
    • 9.2.4.1 Market Trends
    • 9.2.4.2 Market Forecast
  • 9.2.5 Australia
    • 9.2.5.1 Market Trends
    • 9.2.5.2 Market Forecast
  • 9.2.6 Indonesia
    • 9.2.6.1 Market Trends
    • 9.2.6.2 Market Forecast
  • 9.2.7 Others
    • 9.2.7.1 Market Trends
    • 9.2.7.2 Market Forecast
• 9.3 Europe
  • 9.3.1 Germany
    • 9.3.1.1 Market Trends
    • 9.3.1.2 Market Forecast
  • 9.3.2 France
    • 9.3.2.1 Market Trends
    • 9.3.2.2 Market Forecast
  • 9.3.3 United Kingdom
    • 9.3.3.1 Market Trends
    • 9.3.3.2 Market Forecast
  • 9.3.4 Italy
    • 9.3.4.1 Market Trends
    • 9.3.4.2 Market Forecast
  • 9.3.5 Spain
    • 9.3.5.1 Market Trends
    • 9.3.5.2 Market Forecast
  • 9.3.6 Russia
    • 9.3.6.1 Market Trends
    • 9.3.6.2 Market Forecast
  • 9.3.7 Others
    • 9.3.7.1 Market Trends
    • 9.3.7.2 Market Forecast
• 9.4 Latin America
  • 9.4.1 Brazil
    • 9.4.1.1 Market Trends
    • 9.4.1.2 Market Forecast
  • 9.4.2 Mexico
    • 9.4.2.1 Market Trends
    • 9.4.2.2 Market Forecast
  • 9.4.3 Others
    • 9.4.3.1 Market Trends
    • 9.4.3.2 Market Forecast
• 9.5 Middle East and Africa
  • 9.5.1 Market Trends
  • 9.5.2 Market Breakup by Country
  • 9.5.3 Market Forecast

10 Drivers, Restraints, and Opportunities

• 10.1 Overview
• 10.2 Drivers
• 10.3 Restraints
• 10.4 Opportunities

11 Value Chain Analysis

12 Porters Five Forces Analysis

• 12.1 Overview
• 12.2 Bargaining Power of Buyers
• 12.3 Bargaining Power of Suppliers
• 12.4 Degree of Competition
• 12.5 Threat of New Entrants
• 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

• 14.1 Market Structure
• 14.2 Key Players
• 14.3 Profiles of Key Players
  • 14.3.1 Cloudbeds
    • 14.3.1.1 Company Overview
    • 14.3.1.2 Product Portfolio
  • 14.3.2 Guestline Ltd.
    • 14.3.2.1 Company Overview
    • 14.3.2.2 Product Portfolio
  • 14.3.3 Infor Inc
    • 14.3.3.1 Company Overview
    • 14.3.3.2 Product Portfolio
  • 14.3.4 Intertec Systems
    • 14.3.4.1 Company Overview
    • 14.3.4.2 Product Portfolio
  • 14.3.5 Johnson Contruls
    • 14.3.5.1 Company Overview
    • 14.3.5.2 Product Portfolio
    • 14.3.5.3 Financials
    • 14.3.5.4 SWOT Analysis
  • 14.3.6 NEC Corporation
    • 14.3.6.1 Company Overview
    • 14.3.6.2 Product Portfolio
    • 14.3.6.3 Financials
    • 14.3.6.4 SWOT Analysis
  • 14.3.7 Oracle Corporation
    • 14.3.7.1 Company Overview
    • 14.3.7.2 Product Portfolio
    • 14.3.7.3 Financials
    • 14.3.7.4 SWOT Analysis
  • 14.3.8 Sabre Corporation
    • 14.3.8.1 Company Overview
    • 14.3.8.2 Product Portfolio
    • 14.3.8.3 Financials
    • 14.3.8.4 SWOT Analysis
  • 14.3.9 Sage Group Plc
    • 14.3.9.1 Company Overview
    • 14.3.9.2 Product Portfolio
    • 14.3.9.3 Financials
    • 14.3.9.4 SWOT Analysis
  • 14.3.10 Schneider Electric SE
    • 14.3.10.1 Company Overview
    • 14.3.10.2 Product Portfolio
    • 14.3.10.3 Financials
    • 14.3.10.4 SWOT Analysis
  • 14.3.11 Siemens AG
    • 14.3.11.1 Company Overview
    • 14.3.11.2 Product Portfolio
    • 14.3.11.3 Financials
    • 14.3.11.4 SWOT Analysis
  • 14.3.12 Workday Inc.
    • 14.3.12.1 Company Overview
    • 14.3.12.2 Product Portfolio
    • 14.3.12.3 Financials
    • 14.3.12.4 SWOT Analysis

Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.