인력 관리 시장 보고서 : 솔루션별, 서비스별, 전개 유형별, 조직 규모별, 업계별, 지역별(2025-2033년)

The global workforce management market size reached USD 6.5 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 13.4 Billion by 2033, exhibiting a growth rate (CAGR) of 7.93% during 2025-2033. The escalating adoption of digitalization and automation across industries, increasing optimization of workforce productivity and cost control, rising remote and flexible work arrangements, and integration of advanced technologies like data analytics are propelling the market growth.

Workforce Management Market Analysis:

• Major Market Drivers: The global market is experiencing strong growth, driven by rising preferences for cloud-based solutions and the need for compliance with labor regulations.
• Key Market Trends: The increasing adoption of digitalization and automation and the rising remote work arrangements in companies are main trends in the market.
• Geographical Trends: North America exhibits a clear dominance, accounting for the biggest market share owing to the early adoption of cutting-edge technologies.
• Competitive Landscape: Some of the major market players in the workforce management industry include ADP, Atoss Software AG, HotSchedules Inc., Huntington Business Systems, IBM, Kronos Inc., Oracle Corporation, Reflexis Systems, SAP SE, Ultimate Software Group Inc., Verint Systems, Workday Inc., WorkForce Software LLC, among many others.
• Challenges and Opportunities: Data privacy and security concerns about sensitive user data represent a key market challenge. Nonetheless, the rising focus on mobile workforce solutions, coupled with the increasing emphasis on employee well-being, particularly around mental health and work-life balance, is projected to overcome these challenges and provide market opportunities.

Workforce Management Market Trends:

Adoption of Digitalization and Automation

The global market is witnessing growth due to the increasing adoption of digitalization and automation across industries. As businesses are transitioning towards digital platforms, the demand for efficient management of human resources is growing. There is a rise in the need to enhance operational agility, improve workforce productivity, and optimize resource allocation. Organizations are recognizing the value of streamlined processes achieved through digital workforce management systems. By leveraging advanced technologies such as cloud-based solutions and mobile applications, businesses can effectively schedule shifts, monitor attendance, and allocate tasks, thereby reducing manual effort and minimizing errors. This transition towards digitized workforce management not only increase overall efficiency but also contributes to cost savings. Furthermore, companies are engaging in partnerships and collaborations to provide accurate and automated solutions. For instance, on 27 March 2023, UJET, Inc., announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduced new business intelligence solutions for the contact center industry. UJET WFM offers highly accurate forecasting, scheduling, and real time adherence monitoring to improve remote contact center agent performance and overall user experience.

Optimization Of Workforce Productivity and Cost Control

Strata Decision Technology (Strata) launched its Real Time Workforce Management (RTWM) solution on 26 June 2023 that is designed to address the financial and operational goals of nursing leaders. The solution offers nursing leadership with accurate and actionable data to improve communication between leaders and staff. The global workforce management market is experiencing growth because of the focus on optimizing workforce productivity and controlling labor costs. Organizations are striving to achieve maximum output while minimizing expenses. Workforce management solutions benefits in enabling businesses to align labor resources with operational demands. These solutions facilitate accurate demand forecasting, efficient scheduling, and real time monitoring of workforce performance. Organizations can enhance productivity and reduce overstaffing or understaffing issues by ensuring that right people are assigned to the right tasks at the right time. Moreover, the ability to track labor expenses and manage overtime helps control costs, ultimately contributing to improved profitability.

Rise of Remote and Flexible Work Arrangements

The increasing focus on remote and flexible work arrangements is bolstering the market growth. The rising number of organizations are adopting remote work models or offering flexible scheduling options, which is supporting workforce management market growth. This shift possesses various challenges related to workforce coordination, communication, and performance monitoring. To address these challenges, businesses are choosing advanced workforce management solutions. These solutions enable remote employee tracking, task assignment, and real time collaboration, ensuring that regardless of the physical location, the workforce remains connected and productive. Additionally, flexible work arrangements require dynamic scheduling capabilities that accommodate varying employee preferences and availability. Organizations are investing in workforce management solutions to maintain operational efficiency and empower their distributed teams. Besides this, market players are forming acquisitions and partnerships to introduce new solutions and provide superior operational efficiency. For example, on 30 May 2023, WorkAxle, a leading provider of workforce management (WFM) solutions, and TalenTeam, SAP Gold Partner and Human Experience Management expert, announced a strategic partnership. This collaboration aims to empower organizations in Europe and the Middle East with cutting-edge solutions that optimize workforce management processes and drive operational efficiency.

Workforce Management Market Segmentation:

Breakup by Solution:

• Absence Management
• Performance Management
• Workforce Scheduling
• Time and Attendance Management
• Workforce Analytics
• Others

Time and attendance management accounts for the majority of the market share

The rising demand for accurate time and attendance for effective workforce management and efficient resource allocation is supporting the market growth. Organizations are recognizing the importance of real time insights into employee attendance patterns and productivity levels. This enables them to make informed decisions, optimize staffing, and minimize operational disruptions. Additionally, there is an increase in the need for solutions to monitor off-site employees and ensures accountability and task completion. Moreover, the integration of biometric authentication and mobile applications enhances accuracy and convenience. Besides this, workforce management market value is projected to further increase due to the rising need to identify trends, forecast labor needs, and optimize schedules.

Breakup by Service:

• Implementation Services
• Support and Maintenance Services
• Training and Education Services

The growth of the implementation services segment is propelled by the increasing demand for seamless integration of workforce management solutions into existing organizational systems. Businesses are seeking expertise to ensure a smooth transition, optimize processes, and customize solutions to their unique needs in order to enhance operational efficiency and workforce productivity.

The rising need for continuous functionality of workforce management systems is catalyzing the demand for support and maintenance services. Organizations require timely troubleshooting, updates, and technical assistance to prevent disruptions. Reliable support services ensure uninterrupted operations, data security, and adherence to compliance standards.

The understanding of the importance of appropriate user training for the efficient use of workforce management solutions is driving the expansion of the training and education services market. Thorough training gives users the abilities to make the most out of the system. Education services allow organizations to adapt to evolving features and technologies while staying ahead in the dynamic workforce management landscape.

Breakup by Deployment Type:

• Cloud-based
• On-premises

Cloud-based represents the leading market segment

Cloud-based services offer unmatched accessibility and scalability. These solutions are easily accessible to organizations from a variety of locations and devices. Subscription-based solutions offer organizations the option to extend their workforce management capabilities as needed, all without requiring large upfront commitments. This affordability is especially suitable to small and medium-sized businesses (SMEs). Moreover, cloud-based solutions offer data synchronization and real time updates, guaranteeing that all stakeholders access the latest information. Furthermore, these solutions address issues regarding data privacy and compliance and are supported by strong cybersecurity safeguards.

Breakup by Organization Size:

• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

Large enterprises exhibit a clear dominance in the market

Large enterprises have complex organizational structures and requires extensive workforce to ensure streamlined operations. Moreover, the scale of operations in large enterprises demands efficient allocation of resources including human capital as to optimize productivity and control costs. Furthermore, as the workforce grows, it is getting harder to comply with complex labor rules and regulations. This is increasing the need for comprehensive solutions to efficiently handle legal complications. Additionally, the incorporation of state-of-the-art technologies facilitates data-driven decision-making and process optimization.

Breakup by Vertical:

• Government and Defense
• Banking, Financial Services, and Insurance (BFSI)
• Healthcare
• Transportation and Logistics
• Telecom and IT
• Consumer Goods and Retail
• Manufacturing
• Energy and Utilities
• Others

Telecom and IT dominate the market

The telecom and IT necessitate efficient management of a skilled workforce to meet dynamic demands. Additionally, the integration of artificial intelligence (AI) and data analytics into telecom and IT workforce management enhances resource allocation, project planning, and overall efficiency. Furthermore, the sector's reliance on compliance with intricate industry regulations and labor laws is catalyzing the demand for comprehensive workforce management solutions to ensure adherence and avoid legal complications. Besides this, as competition intensifies, telecom and IT companies are seeking to optimize employee engagement and satisfaction.

Breakup by Region:

• North America
  • United States
  • Canada
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
• Latin America
  • Brazil
  • Mexico
  • Others
• Middle East and Africa

North America leads the market, accounting for the largest workforce management market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represents the largest regional market for workforce management.

North America leads in the workforce management market due to its early adoption of cutting-edge technologies like cloud computing and AI. This technological preparedness gives businesses in the region an advantage in optimizing HR operations. Workforce management systems help organizations allocate resources efficiently, streamline operations, and comply with local labor laws. In addition, the rising focus on data-driven decision-making is impelling the market growth. There is an increase in the demand for tools that enable remote team management including task assignment and performance monitoring. Furthermore, top market players in the region are engaging in mergers and acquisitions (M&As) and partnerships to streamline processes. For instance, on 3 May 2024, the US-based corporation Veriforce acquired Global Worker Pass, a cutting-edge software program made to make it easier to instantly validate workers' qualifications and certifications in real time. The acquisition will enhance Veriforce's product line and provide businesses with a complete labor management solution for their international workforce.

Competitive Landscape:

• The market research report has also provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the major market players in the workforce management industry include ADP, Atoss Software AG, HotSchedules Inc., Huntington Business Systems, IBM, Kronos Inc., Oracle Corporation, Reflexis Systems, SAP SE, Ultimate Software Group Inc., Verint Systems, Workday Inc., WorkForce Software LLC.
• Leading companies in the industry are providing creative solutions to meet the changing demands of various industries. To improve workforce optimization, they are making investments in state-of-the-art platforms like cloud integration and AI-driven analytics. Customization and personalization of solutions are also becoming more popular as businesses look for solutions that are specifically designed to meet their workforce management needs. Additionally, strategic alliances and partnerships are helping businesses to grow their product lines and enter new markets. For instance, on 31 January 2023, Accenture and UKG partnered with Ardent Health Services in enhancing worker agility and visibility throughout its network of 200 care sites and 30 hospitals. In order to empower frontline workers with more flexible scheduling options that enhance work-life experiences, Ardent is revolutionizing workforce operations.

Key Questions Answered in This Report

• 1.What was the size of the global workforce management market in 2024?
• 2.What is the expected growth rate of the global workforce management market during 2025-2033?
• 3.What are the key factors driving the global workforce management market?
• 4.What has been the impact of COVID-19 on the global workforce management market?
• 5.What is the breakup of the global workforce management market based on the solution?
• 6.What is the breakup of the global workforce management market based on the deployment type?
• 7.What is the breakup of the global workforce management market based on organization size?
• 8.What is the breakup of the global workforce management market based on the vertical?
• 9.What are the key regions in the global workforce management market?
• 10.Who are the key players/companies in the global workforce management market?

Table of Contents

1 Preface

2 Scope and Methodology

• 2.1 Objectives of the Study
• 2.2 Stakeholders
• 2.3 Data Sources
  • 2.3.1 Primary Sources
  • 2.3.2 Secondary Sources
• 2.4 Market Estimation
  • 2.4.1 Bottom-Up Approach
  • 2.4.2 Top-Down Approach
• 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

• 4.1 Overview
• 4.2 Key Industry Trends

5 Global Workforce Management Market

• 5.1 Market Overview
• 5.2 Market Performance
• 5.3 Impact of COVID-19
• 5.4 Market Forecast

6 Market Breakup by Solution

• 6.1 Absence Management
  • 6.1.1 Market Trends
  • 6.1.2 Market Forecast
• 6.2 Performance Management
  • 6.2.1 Market Trends
  • 6.2.2 Market Forecast
• 6.3 Workforce Scheduling
  • 6.3.1 Market Trends
  • 6.3.2 Market Forecast
• 6.4 Time and Attendance Management
  • 6.4.1 Market Trends
  • 6.4.2 Market Forecast
• 6.5 Workforce Analytics
  • 6.5.1 Market Trends
  • 6.5.2 Market Forecast
• 6.6 Others
  • 6.6.1 Market Trends
  • 6.6.2 Market Forecast

7 Market Breakup by Service

• 7.1 Implementation Services
  • 7.1.1 Market Trends
  • 7.1.2 Market Forecast
• 7.2 Support and Maintenance Services
  • 7.2.1 Market Trends
  • 7.2.2 Market Forecast
• 7.3 Training and Education Services
  • 7.3.1 Market Trends
  • 7.3.2 Market Forecast

8 Market Breakup by Deployment Type

• 8.1 Cloud-based
  • 8.1.1 Market Trends
  • 8.1.2 Market Forecast
• 8.2 On-premises
  • 8.2.1 Market Trends
  • 8.2.2 Market Forecast

9 Market Breakup by Organization Size

• 9.1 Small and Medium-sized Enterprises (SMEs)
  • 9.1.1 Market Trends
  • 9.1.2 Market Forecast
• 9.2 Large Enterprises
  • 9.2.1 Market Trends
  • 9.2.2 Market Forecast

10 Market Breakup by Vertical

• 10.1 Government and Defense
  • 10.1.1 Market Trends
  • 10.1.2 Market Forecast
• 10.2 Banking, Financial Services, and Insurance (BFSI)
  • 10.2.1 Market Trends
  • 10.2.2 Market Forecast
• 10.3 Healthcare
  • 10.3.1 Market Trends
  • 10.3.2 Market Forecast
• 10.4 Transportation and Logistics
  • 10.4.1 Market Trends
  • 10.4.2 Market Forecast
• 10.5 Telecom and IT
  • 10.5.1 Market Trends
  • 10.5.2 Market Forecast
• 10.6 Consumer Goods and Retail
  • 10.6.1 Market Trends
  • 10.6.2 Market Forecast
• 10.7 Manufacturing
  • 10.7.1 Market Trends
  • 10.7.2 Market Forecast
• 10.8 Energy and Utilities
  • 10.8.1 Market Trends
  • 10.8.2 Market Forecast
• 10.9 Others
  • 10.9.1 Market Trends
  • 10.9.2 Market Forecast

11 Market Breakup by Region

• 11.1 North America
  • 11.1.1 United States
    • 11.1.1.1 Market Trends
    • 11.1.1.2 Market Forecast
  • 11.1.2 Canada
    • 11.1.2.1 Market Trends
    • 11.1.2.2 Market Forecast
• 11.2 Asia Pacific
  • 11.2.1 China
    • 11.2.1.1 Market Trends
    • 11.2.1.2 Market Forecast
  • 11.2.2 Japan
    • 11.2.2.1 Market Trends
    • 11.2.2.2 Market Forecast
  • 11.2.3 India
    • 11.2.3.1 Market Trends
    • 11.2.3.2 Market Forecast
  • 11.2.4 South Korea
    • 11.2.4.1 Market Trends
    • 11.2.4.2 Market Forecast
  • 11.2.5 Australia
    • 11.2.5.1 Market Trends
    • 11.2.5.2 Market Forecast
  • 11.2.6 Indonesia
    • 11.2.6.1 Market Trends
    • 11.2.6.2 Market Forecast
  • 11.2.7 Others
    • 11.2.7.1 Market Trends
    • 11.2.7.2 Market Forecast
• 11.3 Europe
  • 11.3.1 Germany
    • 11.3.1.1 Market Trends
    • 11.3.1.2 Market Forecast
  • 11.3.2 France
    • 11.3.2.1 Market Trends
    • 11.3.2.2 Market Forecast
  • 11.3.3 United Kingdom
    • 11.3.3.1 Market Trends
    • 11.3.3.2 Market Forecast
  • 11.3.4 Italy
    • 11.3.4.1 Market Trends
    • 11.3.4.2 Market Forecast
  • 11.3.5 Spain
    • 11.3.5.1 Market Trends
    • 11.3.5.2 Market Forecast
  • 11.3.6 Russia
    • 11.3.6.1 Market Trends
    • 11.3.6.2 Market Forecast
  • 11.3.7 Others
    • 11.3.7.1 Market Trends
    • 11.3.7.2 Market Forecast
• 11.4 Latin America
  • 11.4.1 Brazil
    • 11.4.1.1 Market Trends
    • 11.4.1.2 Market Forecast
  • 11.4.2 Mexico
    • 11.4.2.1 Market Trends
    • 11.4.2.2 Market Forecast
  • 11.4.3 Others
    • 11.4.3.1 Market Trends
    • 11.4.3.2 Market Forecast
• 11.5 Middle East and Africa
  • 11.5.1 Market Trends
  • 11.5.2 Market Breakup by Country
  • 11.5.3 Market Forecast

12 SWOT Analysis

• 12.1 Overview
• 12.2 Strengths
• 12.3 Weaknesses
• 12.4 Opportunities
• 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

• 14.1 Overview
• 14.2 Bargaining Power of Buyers
• 14.3 Bargaining Power of Suppliers
• 14.4 Degree of Competition
• 14.5 Threat of New Entrants
• 14.6 Threat of Substitutes

15 Price Indicators

16 Competitive Landscape

• 16.1 Market Structure
• 16.2 Key Players
• 16.3 Profiles of Key Players
  • 16.3.1 ADP
    • 16.3.1.1 Company Overview
    • 16.3.1.2 Product Portfolio
    • 16.3.1.3 Financials
    • 16.3.1.4 SWOT Analysis
  • 16.3.2 Atoss Software AG
    • 16.3.2.1 Company Overview
    • 16.3.2.2 Product Portfolio
    • 16.3.2.3 Financials
  • 16.3.3 HotSchedules Inc.
    • 16.3.3.1 Company Overview
    • 16.3.3.2 Product Portfolio
  • 16.3.4 Huntington Business Systems
    • 16.3.4.1 Company Overview
    • 16.3.4.2 Product Portfolio
  • 16.3.5 IBM
    • 16.3.5.1 Company Overview
    • 16.3.5.2 Product Portfolio
    • 16.3.5.3 Financials
    • 16.3.5.4 SWOT Analysis
  • 16.3.6 Kronos Inc.
    • 16.3.6.1 Company Overview
    • 16.3.6.2 Product Portfolio
  • 16.3.7 Oracle Corporation
    • 16.3.7.1 Company Overview
    • 16.3.7.2 Product Portfolio
    • 16.3.7.3 Financials
    • 16.3.7.4 SWOT Analysis
  • 16.3.8 Reflexis Systems
    • 16.3.8.1 Company Overview
    • 16.3.8.2 Product Portfolio
  • 16.3.9 SAP SE
    • 16.3.9.1 Company Overview
    • 16.3.9.2 Product Portfolio
    • 16.3.9.3 Financials
    • 16.3.9.4 SWOT Analysis
  • 16.3.10 Ultimate Software Group Inc.
    • 16.3.10.1 Company Overview
    • 16.3.10.2 Product Portfolio
    • 16.3.10.3 SWOT Analysis
  • 16.3.11 Verint Systems
    • 16.3.11.1 Company Overview
    • 16.3.11.2 Product Portfolio
    • 16.3.11.3 Financials
    • 16.3.11.4 SWOT Analysis
  • 16.3.12 Workday Inc.
    • 16.3.12.1 Company Overview
    • 16.3.12.2 Product Portfolio
    • 16.3.12.3 Financials
    • 16.3.12.4 SWOT Analysis
  • 16.3.13 WorkForce Software LLC
    • 16.3.13.1 Company Overview
    • 16.3.13.2 Product Portfolio