세계의 지식 프로세스 아웃소싱(KPO) 시장(2024-2028년)

The knowledge process outsourcing market is forecasted to grow by USD 141261.2 mn during 2023-2028, accelerating at a CAGR of 19.51% during the forecast period. The report on the knowledge process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growing digital transformation, focus on reducing operational costs, and increasing demand for specialized knowledge and expertise.

Technavio's knowledge process outsourcing market is segmented as below:

By Type

• Legal process outsourcing
• Financial process outsourcing
• R and D outsourcing
• Publishing outsourcing
• Others

By End-user

• BFSI
• Healthcare
• IT and telecom
• Manufacturing
• Others

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the growing number of delivery centers as one of the prime reasons driving the knowledge process outsourcing market growth during the next few years. Also, proliferation of new technologies and increased demand for kpo services from small and medium-scale enterprises (smes) will lead to sizable demand in the market.

The report on the knowledge process outsourcing market covers the following areas:

• Knowledge process outsourcing market sizing
• Knowledge process outsourcing market forecast
• Knowledge process outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading knowledge process outsourcing market vendors that include Accenture Plc, Capgemini Service SAS, Cognizant Technology Solutions Corp., CRISIL Ltd., Ernst and Young Global Ltd., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hexaware Technologies Ltd., Infosys Ltd., International Business Machines Corp., McKinsey and Co., Moodys Corp., Mphasis Ltd., Oracle Corp., SAP SE, Sutherland Global Services Inc., Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd.. Also, the knowledge process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Knowledge Process Outsourcing Market 2018 - 2022
  • Historic Market Size - Data Table on Global Knowledge Process Outsourcing Market 2018 - 2022 ($ million)
• 4.2 Type segment analysis 2018 - 2022
  • Historic Market Size - Type Segment 2018 - 2022 ($ million)
• 4.3 End-user segment analysis 2018 - 2022
  • Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

• 6.1 Market segments
  • Chart on Type - Market share 2023-2028 (%)
  • Data Table on Type - Market share 2023-2028 (%)
• 6.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
• 6.3 Legal process outsourcing - Market size and forecast 2023-2028
  • Chart on Legal process outsourcing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Legal process outsourcing - Market size and forecast 2023-2028 ($ million)
  • Chart on Legal process outsourcing - Year-over-year growth 2023-2028 (%)
  • Data Table on Legal process outsourcing - Year-over-year growth 2023-2028 (%)
• 6.4 Financial process outsourcing - Market size and forecast 2023-2028
  • Chart on Financial process outsourcing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Financial process outsourcing - Market size and forecast 2023-2028 ($ million)
  • Chart on Financial process outsourcing - Year-over-year growth 2023-2028 (%)
  • Data Table on Financial process outsourcing - Year-over-year growth 2023-2028 (%)
• 6.5 Research and development outsourcing - Market size and forecast 2023-2028
  • Chart on Research and development outsourcing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Research and development outsourcing - Market size and forecast 2023-2028 ($ million)
  • Chart on Research and development outsourcing - Year-over-year growth 2023-2028 (%)
  • Data Table on Research and development outsourcing - Year-over-year growth 2023-2028 (%)
• 6.6 Publishing outsourcing - Market size and forecast 2023-2028
  • Chart on Publishing outsourcing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Publishing outsourcing - Market size and forecast 2023-2028 ($ million)
  • Chart on Publishing outsourcing - Year-over-year growth 2023-2028 (%)
  • Data Table on Publishing outsourcing - Year-over-year growth 2023-2028 (%)
• 6.7 Others - Market size and forecast 2023-2028
  • Chart on Others - Market size and forecast 2023-2028 ($ million)
  • Data Table on Others - Market size and forecast 2023-2028 ($ million)
  • Chart on Others - Year-over-year growth 2023-2028 (%)
  • Data Table on Others - Year-over-year growth 2023-2028 (%)
• 6.8 Market opportunity by Type
  • Market opportunity by Type ($ million)
  • Data Table on Market opportunity by Type ($ million)

7 Market Segmentation by End-user

• 7.1 Market segments
  • Chart on End-user - Market share 2023-2028 (%)
  • Data Table on End-user - Market share 2023-2028 (%)
• 7.2 Comparison by End-user
  • Chart on Comparison by End-user
  • Data Table on Comparison by End-user
• 7.3 BFSI - Market size and forecast 2023-2028
  • Chart on BFSI - Market size and forecast 2023-2028 ($ million)
  • Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
  • Chart on BFSI - Year-over-year growth 2023-2028 (%)
  • Data Table on BFSI - Year-over-year growth 2023-2028 (%)
• 7.4 Healthcare - Market size and forecast 2023-2028
  • Chart on Healthcare - Market size and forecast 2023-2028 ($ million)
  • Data Table on Healthcare - Market size and forecast 2023-2028 ($ million)
  • Chart on Healthcare - Year-over-year growth 2023-2028 (%)
  • Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
• 7.5 IT and telecom - Market size and forecast 2023-2028
  • Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
  • Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
  • Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
  • Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
• 7.6 Manufacturing - Market size and forecast 2023-2028
  • Chart on Manufacturing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Manufacturing - Market size and forecast 2023-2028 ($ million)
  • Chart on Manufacturing - Year-over-year growth 2023-2028 (%)
  • Data Table on Manufacturing - Year-over-year growth 2023-2028 (%)
• 7.7 Others - Market size and forecast 2023-2028
  • Chart on Others - Market size and forecast 2023-2028 ($ million)
  • Data Table on Others - Market size and forecast 2023-2028 ($ million)
  • Chart on Others - Year-over-year growth 2023-2028 (%)
  • Data Table on Others - Year-over-year growth 2023-2028 (%)
• 7.8 Market opportunity by End-user
  • Market opportunity by End-user ($ million)
  • Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ million)
  • Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ million)
  • Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.10 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.11 India - Market size and forecast 2023-2028
  • Chart on India - Market size and forecast 2023-2028 ($ million)
  • Data Table on India - Market size and forecast 2023-2028 ($ million)
  • Chart on India - Year-over-year growth 2023-2028 (%)
  • Data Table on India - Year-over-year growth 2023-2028 (%)
• 9.12 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
• 12.3 Accenture Plc
  • Accenture Plc - Overview
  • Accenture Plc - Business segments
  • Accenture Plc - Key news
  • Accenture Plc - Key offerings
  • Accenture Plc - Segment focus
• 12.4 Capgemini Service SAS
  • Capgemini Service SAS - Overview
  • Capgemini Service SAS - Business segments
  • Capgemini Service SAS - Key news
  • Capgemini Service SAS - Key offerings
  • Capgemini Service SAS - Segment focus
• 12.5 Ernst and Young Global Ltd.
  • Ernst and Young Global Ltd. - Overview
  • Ernst and Young Global Ltd. - Product / Service
  • Ernst and Young Global Ltd. - Key offerings
• 12.6 ExlService Holdings Inc.
  • ExlService Holdings Inc. - Overview
  • ExlService Holdings Inc. - Business segments
  • ExlService Holdings Inc. - Key offerings
  • ExlService Holdings Inc. - Segment focus
• 12.7 Genpact Ltd.
  • Genpact Ltd. - Overview
  • Genpact Ltd. - Business segments
  • Genpact Ltd. - Key news
  • Genpact Ltd. - Key offerings
  • Genpact Ltd. - Segment focus
• 12.8 HCL Technologies Ltd.
  • HCL Technologies Ltd. - Overview
  • HCL Technologies Ltd. - Business segments
  • HCL Technologies Ltd. - Key news
  • HCL Technologies Ltd. - Key offerings
  • HCL Technologies Ltd. - Segment focus
• 12.9 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus
• 12.10 McKinsey and Co.
  • McKinsey and Co. - Overview
  • McKinsey and Co. - Product / Service
  • McKinsey and Co. - Key offerings
• 12.11 Moodys Corp.
  • Moodys Corp. - Overview
  • Moodys Corp. - Business segments
  • Moodys Corp. - Key news
  • Moodys Corp. - Key offerings
  • Moodys Corp. - Segment focus
• 12.12 Mphasis Ltd.
  • Mphasis Ltd. - Overview
  • Mphasis Ltd. - Product / Service
  • Mphasis Ltd. - Key news
  • Mphasis Ltd. - Key offerings
• 12.13 Oracle Corp.
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key news
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Segment focus
• 12.14 SAP SE
  • SAP SE - Overview
  • SAP SE - Business segments
  • SAP SE - Key news
  • SAP SE - Key offerings
  • SAP SE - Segment focus
• 12.15 Tata Consultancy Services Ltd.
  • Tata Consultancy Services Ltd. - Overview
  • Tata Consultancy Services Ltd. - Business segments
  • Tata Consultancy Services Ltd. - Key news
  • Tata Consultancy Services Ltd. - Key offerings
  • Tata Consultancy Services Ltd. - Segment focus
• 12.16 Wipro Ltd.
  • Wipro Ltd. - Overview
  • Wipro Ltd. - Business segments
  • Wipro Ltd. - Key news
  • Wipro Ltd. - Key offerings
  • Wipro Ltd. - Segment focus
• 12.17 WNS Holdings Ltd.
  • WNS Holdings Ltd. - Overview
  • WNS Holdings Ltd. - Business segments
  • WNS Holdings Ltd. - Key news
  • WNS Holdings Ltd. - Key offerings
  • WNS Holdings Ltd. - Segment focus

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
• 13.9 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations