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시장보고서
상품코드
2055814
비즈니스 프로세스 아웃소싱 시장(2026-2030년)Global Business Process Outsourcing Market 2026-2030 |
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세계의 비즈니스 프로세스 아웃소싱(BPO) 시장은 2025-2030년에 1,019억 8,880만 달러 성장하며, 예측 기간 중 CAGR은 7.2%에 달할 것으로 예측됩니다.
세계의 BPO(Business Process Outsourcing) 시장에 대해 조사 분석했으며, 시장 규모와 예측, 동향, 성장 촉진요인, 과제, 약 25개 벤더에 대한 벤더 분석 등의 정보를 전해드립니다.
이 보고서에서는 현재 시장 상황, 최신 시장 동향 및 촉진요인, 그리고 전체 시장 환경에 대한 최신 분석을 제공합니다. 이 시장은 디지털 전환의 필요성, 고객 경험 향상에 대한 집중 강화, AI 및 자동화의 전략적 도입에 의해 주도되고 있습니다.
이번 조사는 업계 주요 관계자들의 의견을 포함한 1차 정보와 2차 정보를 객관적으로 조합하여 실시되었습니다. 이 보고서에는 주요 기업 분석과 함께 포괄적인 시장 규모 데이터, 지역별 분석과 함께 부문 및 공급업체 현황이 포함되어 있습니다. 보고서에는 과거 데이터와 예측 데이터가 수록되어 있습니다.
| 시장 범위 | |
|---|---|
| 기준연도 | 2025년 |
| 종료연도 | 2030 |
| 조사 대상 기간 | 2026-2030년 |
| 성장 모멘텀 | 가속 |
| 2026년 전년대비 | 6.5% |
| CAGR | 7.2% |
| 증가액 | 1,019억 8,880만 달러 |
본 조사에서는 서비스 제공에 있으며, 생성형 AI의 보급이 향후 수년간 세계 비즈니스 프로세스 아웃소싱 시장의 성장을 촉진할 주요 요인 중 하나로 꼽았습니다. 또한 임팩트 소싱과 ESG 요구사항의 증가, 초전문화 및 산업별 특화 솔루션의 개발은 시장에서 상당한 수요를 창출할 것으로 예상됩니다.
목차
제1장 개요
제2장 Technavio 분석
제3장 시장 구도
제4장 시장 규모
제5장 시장 규모 실적
제6장 정성 분석
제7장 Five Forces 분석
제8장 시장 세분화 : 최종사용자별
제9장 사업 분야별 시장 세분화
제10장 시장 세분화 : 배포별
제11장 고객 상황
제12장 지역별 상황
제13장 촉진요인·과제·기회
제14장 경쟁 구도
제15장 경쟁 분석
제16장 부록
KSAThe global business process outsourcing market is forecasted to grow by USD 101988.8 mn during 2025-2030, accelerating at a CAGR of 7.2% during the forecast period. The report on the global business process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by imperative of digital transformation, intensified focus on enhancing customer experience, strategic adoption of ai and automation.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
| Market Scope | |
|---|---|
| Base Year | 2025 |
| End Year | 2030 |
| Series Year | 2026-2030 |
| Growth Momentum | Accelerate |
| YOY 2026 | 6.5% |
| CAGR | 7.2% |
| Incremental Value | $101988.8 mn |
Technavio's global business process outsourcing market is segmented as below:
By End-User
- IT and telecommunication
- BFSI
- Healthcare
- Retail
- Others
By Business Segment
- Large enterprises
- SMEs
By Deployment
- Cloud
- On-premises
Geography
- North America
- US
- Canada
- Mexico
- APAC
- India
- China
- Japan
- South Korea
- Australia
- Indonesia
- Europe
- UK
- Germany
- France
- Italy
- Spain
- The Netherlands
- Middle East and Africa
- UAE
- South Africa
- Turkey
- South America
- Brazil
- Argentina
- Chile
- Rest of World (ROW)
This study identifies the proliferation of generative ai in service delivery as one of the prime reasons driving the global business process outsourcing market growth during the next few years. Also, rise of impact sourcing and esg mandates and hyper-specialization and development of vertical-specific solutions will lead to sizable demand in the market.
The report on the global business process outsourcing market covers the following areas:
- Global business process outsourcing market sizing
- Global business process outsourcing market forecast
- Global business process outsourcing market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global business process outsourcing market vendors that include Accenture Plc, Alorica Inc., Automatic Data Processing Inc., Capgemini SE, Cognizant Technology Solution, Concentrix Corp., Conduent Inc., ExlService Holdings Inc., Firstsource Solutions Ltd., Foundever Group, HCL Technologies Ltd., IBM Corp., Infosys BPM Ltd., StarTek Inc., Tata Consultancy Services, Teleperformance SE, Transcom Holding AB, TTEC Holdings Inc., Wipro Ltd., WNS Holdings Ltd.. Also, the global business process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Market Segmentation by Business Segment
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Technavio Analysis
- 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- 2.2 Criticality of inputs and Factors of differentiation
- 2.3 Factors of disruption
- 2.4 Impact of drivers and challenges
3 Market Landscape
- 3.1 Market ecosystem
- 3.2 Market characteristics
- 3.3 Value chain analysis
4 Market Sizing
- 4.1 Market definition
- 4.2 Market segment analysis
- Market segments
- 4.3 Market size 2025
- 4.4 Market outlook: Forecast for 2025-2030
5 Historic Market Size
- 5.1 Global Business Process Outsourcing Market 2020 - 2024
- Historic Market Size - Data Table on Global Business Process Outsourcing Market 2020 - 2024 ($ million)
- 5.2 End-user segment analysis 2020 - 2024
- Historic Market Size - End-user Segment 2020 - 2024 ($ million)
- 5.3 Business segment analysis 2020 - 2024
- Historic Market Size - Business Segment 2020 - 2024 ($ million)
- 5.4 Deployment segment analysis 2020 - 2024
- Historic Market Size - Deployment Segment 2020 - 2024 ($ million)
- 5.5 Geography segment analysis 2020 - 2024
- Historic Market Size - Geography Segment 2020 - 2024 ($ million)
- 5.6 Country segment analysis 2020 - 2024
- Historic Market Size - Country Segment 2020 - 2024 ($ million)
6 Qualitative Analysis
- 6.1 Impact of AI on Global Business Process Outsourcing Market
- 6.2 Impact of Geopolitical Conflicts on Global Business Process Outsourcing Market
7 Five Forces Analysis
- 7.1 Five forces summary
- Five forces analysis - Comparison between 2025 and 2030
- 7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2025 and 2030
- 7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2025 and 2030
- 7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2025 and 2030
- 7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2025 and 2030
- 7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2025 and 2030
- 7.7 Market condition
8 Market Segmentation by End-user
- 8.1 Market segments
- 8.2 Comparison by End-user
- 8.3 IT and telecommunication - Market size and forecast 2025-2030
- 8.4 BFSI - Market size and forecast 2025-2030
- 8.5 Healthcare - Market size and forecast 2025-2030
- 8.6 Retail - Market size and forecast 2025-2030
- 8.7 Others - Market size and forecast 2025-2030
- 8.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)
9 Market Segmentation by Business Segment
- 9.1 Market segments
- 9.2 Comparison by Market Segmentation by Business Segment
- 9.3 Large enterprises - Market size and forecast 2025-2030
- 9.4 SMEs - Market size and forecast 2025-2030
- 9.5 Market opportunity by Business Segment
- Market opportunity by Market Segmentation by Business Segment ($ million)
10 Market Segmentation by Deployment
- 10.1 Market segments
- 10.2 Comparison by Deployment
- 10.3 Cloud - Market size and forecast 2025-2030
- 10.4 On-premises - Market size and forecast 2025-2030
- 10.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
11 Customer Landscape
- 11.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
12 Geographic Landscape
- 12.1 Geographic segmentation
- 12.2 Geographic comparison
- 12.3 North America - Market size and forecast 2025-2030
- 12.3.1 US - Market size and forecast 2025-2030
- 12.3.2 Canada - Market size and forecast 2025-2030
- 12.3.3 Mexico - Market size and forecast 2025-2030
- 12.4 APAC - Market size and forecast 2025-2030
- 12.4.1 India - Market size and forecast 2025-2030
- 12.4.2 China - Market size and forecast 2025-2030
- 12.4.3 Japan - Market size and forecast 2025-2030
- 12.4.4 South Korea - Market size and forecast 2025-2030
- 12.4.5 Australia - Market size and forecast 2025-2030
- 12.4.6 Indonesia - Market size and forecast 2025-2030
- 12.5 Europe - Market size and forecast 2025-2030
- 12.5.1 UK - Market size and forecast 2025-2030
- 12.5.2 Germany - Market size and forecast 2025-2030
- 12.5.3 France - Market size and forecast 2025-2030
- 12.5.4 Italy - Market size and forecast 2025-2030
- 12.5.5 Spain - Market size and forecast 2025-2030
- 12.5.6 The Netherlands - Market size and forecast 2025-2030
- 12.6 Middle East and Africa - Market size and forecast 2025-2030
- 12.6.1 UAE - Market size and forecast 2025-2030
- 12.6.2 Saudi Arabia - Market size and forecast 2025-2030
- 12.6.3 South Africa - Market size and forecast 2025-2030
- 12.6.4 Israel - Market size and forecast 2025-2030
- 12.6.5 Turkey - Market size and forecast 2025-2030
- 12.7 South America - Market size and forecast 2025-2030
- 12.7.1 Brazil - Market size and forecast 2025-2030
- 12.7.2 Argentina - Market size and forecast 2025-2030
- 12.7.3 Chile - Market size and forecast 2025-2030
- 12.8 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)
13 Drivers, Challenges, and Opportunity
- 13.1 Market drivers
- Imperative of digital transformation
- Intensified focus on enhancing customer experience
- Strategic adoption of AI and automation
- 13.2 Market challenges
- Escalating data security and privacy risks
- Acute talent shortage and widening skills gap
- Managing complexity of technological integration and rapid obsolescence
- 13.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2025 and 2030
- 13.4 Market opportunities
- Proliferation of generative AI in service delivery
- Rise of impact sourcing and ESG mandates
- Hyper-specialization and development of vertical-specific solutions
14 Competitive Landscape
- 14.1 Overview
- 14.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 14.3 Landscape disruption
- Overview on factors of disruption
- 14.4 Industry risks
- Impact of key risks on business
15 Competitive Analysis
- 15.1 Companies profiled
- Companies covered
- 15.2 Company ranking index
- Company ranking index
- 15.3 Market positioning of companies
- Matrix on companies position and classification
- 15.4 Accenture Plc
- Accenture Plc - Overview
- Accenture Plc - Business segments
- Accenture Plc - Key news
- Accenture Plc - Key offerings
- Accenture Plc - Segment focus
- SWOT
- 15.5 Automatic Data Processing Inc.
- Automatic Data Processing Inc. - Overview
- Automatic Data Processing Inc. - Business segments
- Automatic Data Processing Inc. - Key offerings
- Automatic Data Processing Inc. - Segment focus
- SWOT
- 15.6 Capgemini SE
- Capgemini SE - Overview
- Capgemini SE - Business segments
- Capgemini SE - Key news
- Capgemini SE - Key offerings
- Capgemini SE - Segment focus
- SWOT
- 15.7 Cognizant Technology Solution
- Cognizant Technology Solution - Overview
- Cognizant Technology Solution - Business segments
- Cognizant Technology Solution - Key news
- Cognizant Technology Solution - Key offerings
- Cognizant Technology Solution - Segment focus
- SWOT
- 15.8 Conduent Inc.
- Conduent Inc. - Overview
- Conduent Inc. - Business segments
- Conduent Inc. - Key offerings
- Conduent Inc. - Segment focus
- SWOT
- 15.9 Foundever Group
- Foundever Group - Overview
- Foundever Group - Product / Service
- Foundever Group - Key offerings
- SWOT
- 15.10 HCL Technologies Ltd.
- HCL Technologies Ltd. - Overview
- HCL Technologies Ltd. - Business segments
- HCL Technologies Ltd. - Key news
- HCL Technologies Ltd. - Key offerings
- HCL Technologies Ltd. - Segment focus
- SWOT
- 15.11 IBM Corp.
- IBM Corp. - Overview
- IBM Corp. - Business segments
- IBM Corp. - Key news
- IBM Corp. - Key offerings
- IBM Corp. - Segment focus
- SWOT
- 15.12 Infosys BPM Ltd.
- Infosys BPM Ltd. - Overview
- Infosys BPM Ltd. - Business segments
- Infosys BPM Ltd. - Key offerings
- Infosys BPM Ltd. - Segment focus
- SWOT
- 15.13 Tata Consultancy Services
- Tata Consultancy Services - Overview
- Tata Consultancy Services - Business segments
- Tata Consultancy Services - Key offerings
- Tata Consultancy Services - Segment focus
- SWOT
- 15.14 Teleperformance SE
- Teleperformance SE - Overview
- Teleperformance SE - Business segments
- Teleperformance SE - Key offerings
- Teleperformance SE - Segment focus
- SWOT
- 15.15 Transcom Holding AB
- Transcom Holding AB - Overview
- Transcom Holding AB - Product / Service
- Transcom Holding AB - Key offerings
- SWOT
- 15.16 TTEC Holdings Inc.
- TTEC Holdings Inc. - Overview
- TTEC Holdings Inc. - Business segments
- TTEC Holdings Inc. - Key offerings
- TTEC Holdings Inc. - Segment focus
- SWOT
- 15.17 Wipro Ltd.
- Wipro Ltd. - Overview
- Wipro Ltd. - Business segments
- Wipro Ltd. - Key news
- Wipro Ltd. - Key offerings
- Wipro Ltd. - Segment focus
- SWOT
- 15.18 WNS Holdings Ltd.
- WNS Holdings Ltd. - Overview
- WNS Holdings Ltd. - Business segments
- WNS Holdings Ltd. - Key offerings
- WNS Holdings Ltd. - Segment focus
- SWOT
16 Appendix
- 16.1 Scope of the report
- Market definition
- Objectives
- Notes and caveats
- 16.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 16.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 16.4 Research methodology
- Research methodology
- 16.5 Data procurement
- Information sources
- 16.6 Data validation
- Data validation
- 16.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 16.8 Data synthesis
- Data synthesis
- 16.9 360 degree market analysis
- 360 degree market analysis
- 16.10 List of abbreviations
- List of abbreviations
