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세계의 비즈니스 프로세스 아웃소싱(BPO) 시장 예측(-2027년) : 서비스 유형, 최종 용도, 지역별 - COVID-19의 누적 영향

Business Process Outsourcing Market Research Report by Service Type, End use, Region - Global Forecast to 2027 - Cumulative Impact of COVID-19

리서치사 360iResearch LLP
발행일 2022년 06월 상품코드 1089758
페이지 정보 영문 206 Pages 배송안내 1-2일 (영업일 기준)
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세계의 비즈니스 프로세스 아웃소싱(BPO) 시장 예측(-2027년) : 서비스 유형, 최종 용도, 지역별 - COVID-19의 누적 영향 Business Process Outsourcing Market Research Report by Service Type, End use, Region - Global Forecast to 2027 - Cumulative Impact of COVID-19
발행일 : 2022년 06월 페이지 정보 : 영문 206 Pages

본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문목차를 참고해주시기 바랍니다.

세계의 비즈니스 프로세스 아웃소싱(BPO) 시장 규모는 2027년까지 2,343억 8,000만 달러에 이르고, 연평균 복합 성장률(CAGR) 10.32%의 성장이 예측됩니다.

세계의 비즈니스 프로세스 아웃소싱(BPO: Business Process Outsourcing) 시장에 대해 조사했으며, 시장 기회와 과제, 시장 성장 촉진요인 및 억제요인, COVID-19의 누적 영향, 서비스 유형·최종 용도·지역별 시장 분석, 경쟁 구도, 주요 기업 프로파일 등의 정보를 제공합니다.

목차

제1장 서문

제2장 조사 방법

제3장 개요

제4장 시장 개요

제5장 시장 인사이트

  • 시장 역학
    • 성장 촉진요인
    • 성장 억제요인
    • 시장 기회
    • 과제
  • COVID-19의 누적 영향

제6장 비즈니스 프로세스 아웃소싱(BPO) 시장 : 서비스 유형별

  • 고객 서비스
  • 재무 및 회계
  • 인재
  • KPO
  • 조달

제7장 비즈니스 프로세스 아웃소싱(BPO) 시장 : 최종 용도별

  • 은행/금융서비스/보험(BFSI)
  • 헬스케어
  • IT 및 통신
  • 제조
  • 소매

제8장 아메리카의 비즈니스 프로세스 아웃소싱(BPO) 시장

  • 아르헨티나
  • 브라질
  • 캐나다
  • 멕시코
  • 미국

제9장 아시아태평양의 비즈니스 프로세스 아웃소싱(BPO) 시장

  • 호주
  • 중국
  • 인도
  • 인도네시아
  • 일본
  • 말레이시아
  • 필리핀
  • 싱가포르
  • 한국
  • 대만
  • 태국

제10장 유럽, 중동 및 아프리카의 비즈니스 프로세스 아웃소싱(BPO) 시장

  • 프랑스
  • 독일
  • 이탈리아
  • 네덜란드
  • 카타르
  • 러시아
  • 사우디아라비아
  • 남아프리카공화국
  • 스페인
  • 아랍에미리트(UAE)
  • 영국

제11장 경쟁 구도

  • FPNV 포지셔닝 매트릭스
    • 상한
    • 사업 전략
    • 제품 만족도
  • 시장 순위 분석
  • 시장 점유율 분석 : 주요 기업별
  • 경쟁 시나리오
    • 인수합병(M&A)
    • 합의/협업/파트너십
    • 신제품 출시 및 개선
    • 투자 및 펀딩
    • 수상/인정/확장

제12장 기업 개요

  • Accenture PLC
  • ADP Data Processing Inc.
  • Amdocs group
  • Capgemini SE
  • CBRE Group Inc.
  • Cognizant Technology Solutions
  • Genpact Ltd.
  • HCL Technologies Limited
  • Helpware Inc
  • Infosys Limited
  • International Business Machines Corporation
  • Intetics Inc.
  • NCR Corporation
  • Octopus Tech Solutions Pvt Ltd
  • Plaxonic Technologies
  • SunTec India
  • SYNNEX Corporation
  • Triniter
  • Unity Communications Limited
  • Wipro Limited

제13장 부록

LSH 22.06.23

LIST OF FIGURES

  • FIGURE 1. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: DYNAMICS
  • FIGURE 2. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2021 VS 2027 (%)
  • FIGURE 3. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2021 VS 2027 (USD BILLION)
  • FIGURE 4. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2027
  • FIGURE 5. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICES, 2019-2027 (USD BILLION)
  • FIGURE 6. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICES, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 7. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY FINANCE & ACCOUNTING, 2019-2027 (USD BILLION)
  • FIGURE 8. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY FINANCE & ACCOUNTING, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 9. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HUMAN RESOURCE, 2019-2027 (USD BILLION)
  • FIGURE 10. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HUMAN RESOURCE, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 11. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY KPO, 2019-2027 (USD BILLION)
  • FIGURE 12. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY KPO, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 13. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY PROCUREMENT, 2019-2027 (USD BILLION)
  • FIGURE 14. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY PROCUREMENT, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 15. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2021 VS 2027 (%)
  • FIGURE 16. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2021 VS 2027 (USD BILLION)
  • FIGURE 17. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2027
  • FIGURE 18. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY BFSI, 2019-2027 (USD BILLION)
  • FIGURE 19. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY BFSI, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 20. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HEALTHCARE, 2019-2027 (USD BILLION)
  • FIGURE 21. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 22. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY IT & TELECOMMUNICATIONS, 2019-2027 (USD BILLION)
  • FIGURE 23. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY IT & TELECOMMUNICATIONS, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 24. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY MANUFACTURING, 2019-2027 (USD BILLION)
  • FIGURE 25. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 26. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY RETAIL, 2019-2027 (USD BILLION)
  • FIGURE 27. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY RETAIL, BY REGION, 2021 VS 2027 (USD BILLION)
  • FIGURE 28. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 29. ARGENTINA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 30. BRAZIL BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 31. CANADA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 32. MEXICO BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 33. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 34. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 35. AUSTRALIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 36. CHINA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 37. INDIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 38. INDONESIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 39. JAPAN BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 40. MALAYSIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 41. PHILIPPINES BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 42. SINGAPORE BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 43. SOUTH KOREA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 44. TAIWAN BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 45. THAILAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 46. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 47. FRANCE BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 48. GERMANY BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 49. ITALY BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 50. NETHERLANDS BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 51. QATAR BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 52. RUSSIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 53. SAUDI ARABIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 54. SOUTH AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 55. SPAIN BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 56. UNITED ARAB EMIRATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 57. UNITED KINGDOM BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • FIGURE 58. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: FPNV POSITIONING MATRIX
  • FIGURE 59. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: SHARE, BY KEY PLAYER, 2021
  • FIGURE 60. COMPETITIVE SCENARIO ANALYSIS IN GLOBAL BUSINESS PROCESS OUTSOURCING MARKET, BY TYPE

LIST OF TABLES

  • TABLE 1. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016-2020
  • TABLE 3. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2019-2027 (USD BILLION)
  • TABLE 4. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICES, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 5. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICES, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 6. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICES, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 7. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICES, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 8. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICES, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 9. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY FINANCE & ACCOUNTING, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 10. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY FINANCE & ACCOUNTING, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 11. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY FINANCE & ACCOUNTING, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 12. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY FINANCE & ACCOUNTING, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 13. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY FINANCE & ACCOUNTING, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 14. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HUMAN RESOURCE, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 15. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HUMAN RESOURCE, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 16. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HUMAN RESOURCE, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 17. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HUMAN RESOURCE, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 18. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HUMAN RESOURCE, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 19. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY KPO, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 20. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY KPO, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 21. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY KPO, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 22. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY KPO, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 23. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY KPO, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 24. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY PROCUREMENT, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 25. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY PROCUREMENT, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 26. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY PROCUREMENT, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 27. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY PROCUREMENT, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 28. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY PROCUREMENT, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 29. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2019-2027 (USD BILLION)
  • TABLE 30. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY BFSI, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 31. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY BFSI, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 32. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY BFSI, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 33. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY BFSI, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 34. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY BFSI, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 35. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 36. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 37. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 38. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 39. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 40. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY IT & TELECOMMUNICATIONS, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 41. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY IT & TELECOMMUNICATIONS, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 42. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY IT & TELECOMMUNICATIONS, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 43. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY IT & TELECOMMUNICATIONS, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 44. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY IT & TELECOMMUNICATIONS, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 45. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 46. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 47. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 48. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 49. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 50. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY RETAIL, BY REGION, 2019-2027 (USD BILLION)
  • TABLE 51. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY RETAIL, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 52. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY RETAIL, BY STATE, 2019-2027 (USD BILLION)
  • TABLE 53. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY RETAIL, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 54. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY RETAIL, BY COUNTRY, 2019-2027 (USD BILLION)
  • TABLE 55. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 56. ARGENTINA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 57. BRAZIL BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 58. CANADA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 59. MEXICO BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 60. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 61. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 62. AUSTRALIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 63. CHINA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 64. INDIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 65. INDONESIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 66. JAPAN BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 67. MALAYSIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 68. PHILIPPINES BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 69. SINGAPORE BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 70. SOUTH KOREA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 71. TAIWAN BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 72. THAILAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 73. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 74. FRANCE BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 75. GERMANY BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 76. ITALY BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 77. NETHERLANDS BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 78. QATAR BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 79. RUSSIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 80. SAUDI ARABIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 81. SOUTH AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 82. SPAIN BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 83. UNITED ARAB EMIRATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 84. UNITED KINGDOM BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2019-2027 (USD BILLION)
  • TABLE 85. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: SCORES
  • TABLE 86. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: BUSINESS STRATEGY
  • TABLE 87. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: PRODUCT SATISFACTION
  • TABLE 88. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: RANKING
  • TABLE 89. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: SHARE, BY KEY PLAYER, 2021
  • TABLE 90. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: MERGER & ACQUISITION
  • TABLE 91. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
  • TABLE 92. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
  • TABLE 93. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: INVESTMENT & FUNDING
  • TABLE 94. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: AWARD, RECOGNITION, & EXPANSION
  • TABLE 95. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET: LICENSE & PRICING

The Global Business Process Outsourcing Market grew USD 234.38 billion by 2027, at a CAGR of 10.32%.

The Global Business Process Outsourcing Market size was estimated at USD 129.98 billion in 2021 and expected to reach USD 143.07 billion in 2022, and is projected to grow at a CAGR 10.32% to reach USD 234.38 billion by 2027.

Market Statistics:

The report provides market sizing and forecast across five major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2019 and 2020 are considered historical years, 2021 as the base year, 2022 as the estimated year, and years from 2023 to 2027 are considered the forecast period.

Market Segmentation & Coverage:

This research report categorizes the Business Process Outsourcing to forecast the revenues and analyze the trends in each of the following sub-markets:

Based on Service Type, the market was studied across Customer Services, Finance & Accounting, Human Resource, KPO, and Procurement.

Based on End use, the market was studied across BFSI, Healthcare, IT & Telecommunications, Manufacturing, and Retail.

Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, and Thailand. The Europe, Middle East & Africa is further studied across France, Germany, Italy, Netherlands, Qatar, Russia, Saudi Arabia, South Africa, Spain, United Arab Emirates, and United Kingdom.

Cumulative Impact of COVID-19:

COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.

Cumulative Impact of 2022 Russia Ukraine Conflict:

We continuously monitor and update reports on political and economic uncertainty due to the Russian invasion of Ukraine. Negative impacts are significantly foreseen globally, especially across Eastern Europe, European Union, Eastern & Central Asia, and the United States. This contention has severely affected lives and livelihoods and represents far-reaching disruptions in trade dynamics. The potential effects of ongoing war and uncertainty in Eastern Europe are expected to have an adverse impact on the world economy, with especially long-term harsh effects on Russia.This report uncovers the impact of demand & supply, pricing variants, strategic uptake of vendors, and recommendations for Business Process Outsourcing market considering the current update on the conflict and its global response.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Business Process Outsourcing Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:

The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor's strength and weakness thereby, providing insights to enhance product and service.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Business Process Outsourcing Market, including Accenture PLC, ADP Data Processing Inc., Amdocs group, Capgemini SE, CBRE Group Inc., Cognizant Technology Solutions, Genpact Ltd., HCL Technologies Limited, Helpware Inc, Infosys Limited, International Business Machines Corporation, Intetics Inc., NCR Corporation, Octopus Tech Solutions Pvt Ltd, Plaxonic Technologies, SunTec India, SYNNEX Corporation, Triniter, Unity Communications Limited, and Wipro Limited.

The report provides insights on the following pointers:

  • 1. Market Penetration: Provides comprehensive information on the market offered by the key players
  • 2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
  • 3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
  • 4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
  • 5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

  • 1. What is the market size and forecast of the Global Business Process Outsourcing Market?
  • 2. What are the inhibiting factors and impact of COVID-19 shaping the Global Business Process Outsourcing Market during the forecast period?
  • 3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Business Process Outsourcing Market?
  • 4. What is the competitive strategic window for opportunities in the Global Business Process Outsourcing Market?
  • 5. What are the technology trends and regulatory frameworks in the Global Business Process Outsourcing Market?
  • 6. What is the market share of the leading vendors in the Global Business Process Outsourcing Market?
  • 7. What modes and strategic moves are considered suitable for entering the Global Business Process Outsourcing Market?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Limitations
  • 1.7. Assumptions
  • 1.8. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Increasing adoption of BPO services in the IT & telecommunications sector
      • 5.1.1.2. Growing investment and funding by the government and non-government organizations
      • 5.1.1.3. Rise in the number of IT companies coupled with rapid industrialization
    • 5.1.2. Restraints
      • 5.1.2.1. High initial investments
    • 5.1.3. Opportunities
      • 5.1.3.1. Recent progress of advanced technologies such as analytics, big data, cloud computing, and artificial intelligence (AI) to provide comprehensive BPO services
      • 5.1.3.2. Rising number of small- and medium-sized enterprises changing towards adopting outsourcing services
    • 5.1.4. Challenges
      • 5.1.4.1. Issues related to confidentiality and intellectual property rights
  • 5.2. Cumulative Impact of COVID-19

6. Business Process Outsourcing Market, by Service Type

  • 6.1. Introduction
  • 6.2. Customer Services
  • 6.3. Finance & Accounting
  • 6.4. Human Resource
  • 6.5. KPO
  • 6.6. Procurement

7. Business Process Outsourcing Market, by End use

  • 7.1. Introduction
  • 7.2. BFSI
  • 7.3. Healthcare
  • 7.4. IT & Telecommunications
  • 7.5. Manufacturing
  • 7.6. Retail

8. Americas Business Process Outsourcing Market

  • 8.1. Introduction
  • 8.2. Argentina
  • 8.3. Brazil
  • 8.4. Canada
  • 8.5. Mexico
  • 8.6. United States

9. Asia-Pacific Business Process Outsourcing Market

  • 9.1. Introduction
  • 9.2. Australia
  • 9.3. China
  • 9.4. India
  • 9.5. Indonesia
  • 9.6. Japan
  • 9.7. Malaysia
  • 9.8. Philippines
  • 9.9. Singapore
  • 9.10. South Korea
  • 9.11. Taiwan
  • 9.12. Thailand

10. Europe, Middle East & Africa Business Process Outsourcing Market

  • 10.1. Introduction
  • 10.2. France
  • 10.3. Germany
  • 10.4. Italy
  • 10.5. Netherlands
  • 10.6. Qatar
  • 10.7. Russia
  • 10.8. Saudi Arabia
  • 10.9. South Africa
  • 10.10. Spain
  • 10.11. United Arab Emirates
  • 10.12. United Kingdom

11. Competitive Landscape

  • 11.1. FPNV Positioning Matrix
    • 11.1.1. Quadrants
    • 11.1.2. Business Strategy
    • 11.1.3. Product Satisfaction
  • 11.2. Market Ranking Analysis
  • 11.3. Market Share Analysis, By Key Player
  • 11.4. Competitive Scenario
    • 11.4.1. Merger & Acquisition
    • 11.4.2. Agreement, Collaboration, & Partnership
    • 11.4.3. New Product Launch & Enhancement
    • 11.4.4. Investment & Funding
    • 11.4.5. Award, Recognition, & Expansion

12. Company Usability Profiles

  • 12.1. Accenture PLC
  • 12.2. ADP Data Processing Inc.
  • 12.3. Amdocs group
  • 12.4. Capgemini SE
  • 12.5. CBRE Group Inc.
  • 12.6. Cognizant Technology Solutions
  • 12.7. Genpact Ltd.
  • 12.8. HCL Technologies Limited
  • 12.9. Helpware Inc
  • 12.10. Infosys Limited
  • 12.11. International Business Machines Corporation
  • 12.12. Intetics Inc.
  • 12.13. NCR Corporation
  • 12.14. Octopus Tech Solutions Pvt Ltd
  • 12.15. Plaxonic Technologies
  • 12.16. SunTec India
  • 12.17. SYNNEX Corporation
  • 12.18. Triniter
  • 12.19. Unity Communications Limited
  • 12.20. Wipro Limited

13. Appendix

  • 13.1. Discussion Guide
  • 13.2. License & Pricing
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