비즈니스 VoIP 서비스 시장 : 기술 유형, 연결 유형, 조직 규모, 최종 사용자별 - 세계 전망(2025-2030년)

The Business VoIP Services Market was valued at USD 112.83 billion in 2023, expected to reach USD 124.34 billion in 2024, and is projected to grow at a CAGR of 12.02%, to USD 249.87 billion by 2030.

Business Voice over Internet Protocol (VoIP) Services refer to the delivery of voice communications and multimedia sessions over the internet, replacing traditional telephone services. The scope of Business VoIP covers a broad range of services such as hosted VoIP, managed IP PBX, unified communications, and various collaboration tools like video conferencing. The necessity of these services arises from the demand for cost-effective, scalable, and flexible communication solutions that enhance operational efficiency. Businesses of all sizes, from small startups to large global enterprises, employ VoIP services for internal communications and customer interactions, necessitating robust infrastructure and reliable service providers. The market for Business VoIP Services is driven by the rapid digital transformation of businesses, increasing adoption of cloud-based services, and the necessity for remote working solutions. Key factors such as advancements in internet infrastructure, cost savings, and the integration of artificial intelligence in VoIP services significantly influence market growth. Emerging opportunities include the integration of VoIP with IoT devices, enhanced security features, and API-based communications, offering seamless and customizable solutions. However, challenges such as security risks, regulatory hurdles, and dependence on high-speed internet connectivity pose limitations to growth. The significant areas of innovation encompass AI-driven analytics for call pattern monitoring, automation in customer service through AI-powered voice bots, and enhanced cybersecurity protocols to protect data privacy. Forward-thinking businesses can tap into these innovations to augment VoIP services, ensuring future scalability and customer satisfaction. Given the dynamic nature of the VoIP market, characterized by rapid technological advancements and evolving customer expectations, staying ahead requires continuous research and adaptation. Businesses are recommended to focus on enhancing service reliability, strengthening data security, and leveraging data analytics to offer personalized communication solutions, aligning with both market demands and competitive strategies.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Business VoIP Services Market

The Business VoIP Services Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Increasing demand for virtual communication services
  • Expanding adoption of smartphones worldwide
  • Growing application of business VoIP services in the Edu-tech industry
• Market Restraints
  • Issues associated with the availability of alternatives
• Market Opportunities
  • Technical advancements in business VoIP services integrations
  • Rising emergence of the 5G network across economies
• Market Challenges
  • Problems related to network speed and privacy concerns

Porter's Five Forces: A Strategic Tool for Navigating the Business VoIP Services Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Business VoIP Services Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Business VoIP Services Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Business VoIP Services Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Business VoIP Services Market

A detailed market share analysis in the Business VoIP Services Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Business VoIP Services Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Business VoIP Services Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Business VoIP Services Market

A strategic analysis of the Business VoIP Services Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Business VoIP Services Market, highlighting leading vendors and their innovative profiles. These include 8X8 Inc., Ascom Holding AG, AT&T Inc., Avaya Holdings Corp., CallHippo, Cisco Systems Inc., Citrix System Inc., Deutsche Telekom AG, DIALPAD, INC., GoToConnect, Ignite Solutions Group, Intermedia.net, Inc., Microsoft Corporation, Mitel Networks Corp., Nextiva, Inc., Ooma, Inc, OpenPhone Technologies, Inc., Orange S.A., Pulse Telesystems Private Limited, Ribbon Communications Inc., RingCentral, Inc., Tata Communications Limited, Telecom Italia Sparkle S.p.A, Verizon Communications Inc., and Zoom Video Communications, Inc..

Market Segmentation & Coverage

This research report categorizes the Business VoIP Services Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Technology Type, market is studied across Hosted IP PBX, Managed IP PBX, and SIP Trunks.
• Based on Connection Type, market is studied across Computer-to-Computer Connections, Computer-to-Phone Connections, and Mobile Softphones & Apps.
• Based on Organization Size, market is studied across Large Enterprise and Small & Medium Enterprise.
• Based on End-User, market is studied across BFSI, Healthcare, IT & Telecommunications, Media & Entertainment, Retail & eCommerce, and Travel & Hospitality.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing demand for virtual communication services
    • 5.1.1.2. Expanding adoption of smartphones worldwide
    • 5.1.1.3. Growing application of business VoIP services in the Edu-tech industry
  • 5.1.2. Restraints
    • 5.1.2.1. Issues associated with the availability of alternatives
  • 5.1.3. Opportunities
    • 5.1.3.1. Technical advancements in business VoIP services integrations
    • 5.1.3.2. Rising emergence of the 5G network across economies
  • 5.1.4. Challenges
    • 5.1.4.1. Problems related to network speed and privacy concerns
• 5.2. Market Segmentation Analysis
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Business VoIP Services Market, by Technology Type

• 6.1. Introduction
• 6.2. Hosted IP PBX
• 6.3. Managed IP PBX
• 6.4. SIP Trunks

7. Business VoIP Services Market, by Connection Type

• 7.1. Introduction
• 7.2. Computer-to-Computer Connections
• 7.3. Computer-to-Phone Connections
• 7.4. Mobile Softphones & Apps

8. Business VoIP Services Market, by Organization Size

• 8.1. Introduction
• 8.2. Large Enterprise
• 8.3. Small & Medium Enterprise

9. Business VoIP Services Market, by End-User

• 9.1. Introduction
• 9.2. BFSI
• 9.3. Healthcare
• 9.4. IT & Telecommunications
• 9.5. Media & Entertainment
• 9.6. Retail & eCommerce
• 9.7. Travel & Hospitality

10. Americas Business VoIP Services Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific Business VoIP Services Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa Business VoIP Services Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2023
• 13.2. FPNV Positioning Matrix, 2023
• 13.3. Competitive Scenario Analysis
• 13.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. 8X8 Inc.
• 2. Ascom Holding AG
• 3. AT&T Inc.
• 4. Avaya Holdings Corp.
• 5. CallHippo
• 6. Cisco Systems Inc.
• 7. Citrix System Inc.
• 8. Deutsche Telekom AG
• 9. DIALPAD, INC.
• 10. GoToConnect
• 11. Ignite Solutions Group
• 12. Intermedia.net, Inc.
• 13. Microsoft Corporation
• 14. Mitel Networks Corp.
• 15. Nextiva, Inc.
• 16. Ooma, Inc
• 17. OpenPhone Technologies, Inc.
• 18. Orange S.A.
• 19. Pulse Telesystems Private Limited
• 20. Ribbon Communications Inc.
• 21. RingCentral, Inc.
• 22. Tata Communications Limited
• 23. Telecom Italia Sparkle S.p.A
• 24. Verizon Communications Inc.
• 25. Zoom Video Communications, Inc.