세계의 클라우드 기반 필드 서비스 관리 시장 : 제공 서비스별, 전개 형태별, 최종 사용자 업종별 예측(2025-2030년)

The Cloud Field Service Management Market was valued at USD 2.21 billion in 2023, expected to reach USD 2.49 billion in 2024, and is projected to grow at a CAGR of 12.94%, to USD 5.19 billion by 2030.

Cloud Field Service Management (FSM) encompasses the integration of cloud-based tools to manage company resources remotely, enabling efficient service delivery, scheduling, dispatching, and task completion. As an essential part of FSM, cloud solutions offer scalability, real-time data access, and cost-effectiveness, driving necessity across industries like manufacturing, healthcare, utilities, and telecommunications. They have become vital for enhancing operational efficiencies and customer satisfaction, especially in sectors requiring real-time updates and remote workforce management. The application spans predictive maintenance, inventory management, and customer feedback integration, addressing diverse end-use scenarios.

Recent market insights identify the increasing adoption of IoT, AI, and machine learning as pivotal growth influencers, improving automation, and predictive analytics capabilities. The emergence of 5G technology further offers potential for seamless connectivity and enhanced service capacities. Businesses can capitalize on the growing trend of digital transformation and evolving customer service expectations by investing in such innovations. Despite its promising outlook, the cloud FSM market faces challenges, like data security concerns, integration complexities with legacy systems, and resistance to technological change in traditional sectors. Additionally, high initial setup costs could deter smaller companies.

For innovation, businesses ought to focus on enhancing security frameworks, incorporating advanced analytics, and developing user-friendly interfaces to foster wider adoption. Leveraging AI for predictive models and remote diagnostics could offer competitive advantages. Research efforts should also emphasize real-time data processing improvements and robust integration techniques for hybrid IT environments. The market is characterized by rapid technological evolution and increasing competition, necessitating continuous innovation and adaptation to emerging trends.

By focusing on personalized customer experiences and optimizing mobile workforce management through cloud FSM solutions, companies can significantly improve service quality and operational performance, thereby unearthing new opportunities for growth and market expansion. Engaging in partnerships and collaborations can also accelerate advancement and market penetration.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Cloud Field Service Management Market

The Cloud Field Service Management Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Rising need for automation in telecom and healthcare sector for real time monitoring
  • Adoption of cloud services in small and medium enterprises
  • Rise in adoption of automation & digitalization in the field services industry
• Market Restraints
  • Scarcity of skilled workforce to operate and sticking to manual methods
• Market Opportunities
  • Adoption of internet of services (IoT) in field service management
  • Integration of AI, AR and VR in field services sector
• Market Challenges
  • Data confidentiality concerns and high licensing cost

Porter's Five Forces: A Strategic Tool for Navigating the Cloud Field Service Management Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Cloud Field Service Management Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Cloud Field Service Management Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Cloud Field Service Management Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Cloud Field Service Management Market

A detailed market share analysis in the Cloud Field Service Management Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Cloud Field Service Management Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Cloud Field Service Management Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Cloud Field Service Management Market

A strategic analysis of the Cloud Field Service Management Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Cloud Field Service Management Market, highlighting leading vendors and their innovative profiles. These include Acumatica, Inc., BuildOps, Inc., Comarch SA, FieldAware Platform, FieldEdge by Xplor, FieldEZ, Fieldpoint Service Applications, Inc., FLS - FASTLEANSMAR, Housecall Pro, IFS Field Service Management, International Business Machines Corporation, KloudGin, Inc., Microsoft Corporation, MSI Data, Oracle Corporation, Praxedo, Salesforce, Inc., SAP SE, ServiceMax, Inc., ServiceNow, Inc., ServicePower, Inc., ServiceTitan, Inc., Syncron Holding AB, and WorkWave LLC.

Market Segmentation & Coverage

This research report categorizes the Cloud Field Service Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Offering, market is studied across Services and Solution. The Services is further studied across Integration & Migration, Support & Maintenance, and Training & Consulting. The Solution is further studied across Billing & Invoicing, Inventory Management, Mobile FSM, Project Management, Reporting & Analytics, Scheduling & Dispatch, Warranty Management, and Work Order Management.
• Based on Deployment Mode, market is studied across Hybrid Cloud, Private Cloud, and Public Cloud.
• Based on End-User Vertical, market is studied across BFSI, Construction & Real Estate, Energy & Utilities, Healthcare & Life Sciences, Manufacturing, Retail & Consumer Goods, Telecommunications & IT, and Transportation & Logistics.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Rising need for automation in telecom and healthcare sector for real time monitoring
    • 5.1.1.2. Adoption of cloud services in small and medium enterprises
    • 5.1.1.3. Rise in adoption of automation & digitalization in the field services industry
  • 5.1.2. Restraints
    • 5.1.2.1. Scarcity of skilled workforce to operate and sticking to manual methods
  • 5.1.3. Opportunities
    • 5.1.3.1. Adoption of internet of services (IoT) in field service management
    • 5.1.3.2. Integration of AI, AR and VR in field services sector
  • 5.1.4. Challenges
    • 5.1.4.1. Data confidentiality concerns and high licensing cost
• 5.2. Market Segmentation Analysis
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Cloud Field Service Management Market, by Offering

• 6.1. Introduction
• 6.2. Services
  • 6.2.1. Integration & Migration
  • 6.2.2. Support & Maintenance
  • 6.2.3. Training & Consulting
• 6.3. Solution
  • 6.3.1. Billing & Invoicing
  • 6.3.2. Inventory Management
  • 6.3.3. Mobile FSM
  • 6.3.4. Project Management
  • 6.3.5. Reporting & Analytics
  • 6.3.6. Scheduling & Dispatch
  • 6.3.7. Warranty Management
  • 6.3.8. Work Order Management

7. Cloud Field Service Management Market, by Deployment Mode

• 7.1. Introduction
• 7.2. Hybrid Cloud
• 7.3. Private Cloud
• 7.4. Public Cloud

8. Cloud Field Service Management Market, by End-User Vertical

• 8.1. Introduction
• 8.2. BFSI
• 8.3. Construction & Real Estate
• 8.4. Energy & Utilities
• 8.5. Healthcare & Life Sciences
• 8.6. Manufacturing
• 8.7. Retail & Consumer Goods
• 8.8. Telecommunications & IT
• 8.9. Transportation & Logistics

9. Americas Cloud Field Service Management Market

• 9.1. Introduction
• 9.2. Argentina
• 9.3. Brazil
• 9.4. Canada
• 9.5. Mexico
• 9.6. United States

10. Asia-Pacific Cloud Field Service Management Market

• 10.1. Introduction
• 10.2. Australia
• 10.3. China
• 10.4. India
• 10.5. Indonesia
• 10.6. Japan
• 10.7. Malaysia
• 10.8. Philippines
• 10.9. Singapore
• 10.10. South Korea
• 10.11. Taiwan
• 10.12. Thailand
• 10.13. Vietnam

11. Europe, Middle East & Africa Cloud Field Service Management Market

• 11.1. Introduction
• 11.2. Denmark
• 11.3. Egypt
• 11.4. Finland
• 11.5. France
• 11.6. Germany
• 11.7. Israel
• 11.8. Italy
• 11.9. Netherlands
• 11.10. Nigeria
• 11.11. Norway
• 11.12. Poland
• 11.13. Qatar
• 11.14. Russia
• 11.15. Saudi Arabia
• 11.16. South Africa
• 11.17. Spain
• 11.18. Sweden
• 11.19. Switzerland
• 11.20. Turkey
• 11.21. United Arab Emirates
• 11.22. United Kingdom

12. Competitive Landscape

• 12.1. Market Share Analysis, 2023
• 12.2. FPNV Positioning Matrix, 2023
• 12.3. Competitive Scenario Analysis
• 12.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. Acumatica, Inc.
• 2. BuildOps, Inc.
• 3. Comarch SA
• 4. FieldAware Platform
• 5. FieldEdge by Xplor
• 6. FieldEZ
• 7. Fieldpoint Service Applications, Inc.
• 8. FLS - FASTLEANSMAR
• 9. Housecall Pro
• 10. IFS Field Service Management
• 11. International Business Machines Corporation
• 12. KloudGin, Inc.
• 13. Microsoft Corporation
• 14. MSI Data
• 15. Oracle Corporation
• 16. Praxedo
• 17. Salesforce, Inc.
• 18. SAP SE
• 19. ServiceMax, Inc.
• 20. ServiceNow, Inc.
• 21. ServicePower, Inc.
• 22. ServiceTitan, Inc.
• 23. Syncron Holding AB
• 24. WorkWave LLC