세계의 데스크톱 아웃소싱 시장 : 서비스 유형, 조직 규모, 도입 형태, 최종 사용자 산업별 예측(2025-2030년)

The Desktop Outsourcing Market was valued at USD 61.76 billion in 2023, expected to reach USD 67.36 billion in 2024, and is projected to grow at a CAGR of 10.25%, to USD 122.28 billion by 2030.

Desktop outsourcing refers to the practice of delegating the maintenance, support, and management of desktop environments to external service providers. This scope includes various services such as desktop infrastructure support, software management, and technical support. The necessity of desktop outsourcing arises from the increasing need for businesses to reduce IT infrastructure costs, enhance service quality, and focus on core competencies. The application extends across diverse industries such as healthcare, banking, financial services, insurance (BFSI), IT and telecommunications, and education, where efficient desktop management is crucial for operational continuity. Key end-use scopes include small to large enterprises that require streamlined IT operations and cost-effective management solutions. The market for desktop outsourcing is driven by the growing complexity of IT environments, the need for technology updates, and the rising demand for secure remote work solutions. Cloud computing, artificial intelligence, and automation present potential opportunities for service innovation, allowing providers to offer enhanced efficiency and security features. Business insights suggest emphasizing tailor-made solutions and scalable services to tap into niche market needs. However, the market faces limitations such as data privacy concerns, loss of internal control, and dependency on third-party vendors, which can challenge growth. Additionally, resistance to change and high initial transition costs are notable challenges. Innovation areas include integrating advanced virtualization technologies, AI-driven support systems, and blockchain for enhanced security and transparency. Research on adaptive and flexible outsourcing models can cater to dynamic business demands. Overall, the desktop outsourcing market is shaped by the need for agility and innovation, and businesses are advised to focus on personalized and flexible service delivery to leverage growth opportunities effectively, while addressing potential privacy and control issues to build trust with clients.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Desktop Outsourcing Market

The Desktop Outsourcing Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Increasing need for cost reduction and operational efficiency in businesses through outsourcing services
  • Advancements in technology and the rising demand for specialized IT expertise in desktop management
  • Growth in remote working trends leading to increased reliance on outsourced desktop support services
  • Escalating need for robust cybersecurity measures influencing businesses to opt for desktop outsourcing
• Market Restraints
  • High cost of transitioning to desktop outsourcing solutions
• Market Opportunities
  • Healthcare industry leveraging desktop outsourcing services to enhance patient care and data management
  • Financial sector opting for desktop outsourcing solutions to streamline operations and ensure data security
  • Educational institutions adopting desktop outsourcing services for improved IT infrastructure and support
• Market Challenges
  • Ongoing challenge of integrating desktop outsourcing solutions with legacy systems

Porter's Five Forces: A Strategic Tool for Navigating the Desktop Outsourcing Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Desktop Outsourcing Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Desktop Outsourcing Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Desktop Outsourcing Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Desktop Outsourcing Market

A detailed market share analysis in the Desktop Outsourcing Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Desktop Outsourcing Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Desktop Outsourcing Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Desktop Outsourcing Market

A strategic analysis of the Desktop Outsourcing Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Desktop Outsourcing Market, highlighting leading vendors and their innovative profiles. These include Accenture plc, Atos SE, Capgemini SE, CGI Inc., Cognizant Technology Solutions Corporation, DXC Technology Company, Fujitsu Limited, HCL Technologies Limited, Hewlett Packard Enterprise Company, Hitachi Vantara Corporation, IBM Corporation, Infosys Limited, Microland Limited, NTT Data Corporation, Sopra Steria Group SA, Tata Consultancy Services Limited, Tech Mahindra Limited, Unisys Corporation, Virtusa Corporation, and Wipro Limited.

Market Segmentation & Coverage

This research report categorizes the Desktop Outsourcing Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Service Type, market is studied across Application Outsourcing Services, Help Desk Services, Infrastructure Services, Network Management Services, and Security Services.
• Based on Organization Size, market is studied across Large Enterprises, Medium Enterprises, and Small Enterprises.
• Based on Deployment Mode, market is studied across Cloud-Based and On-Premise.
• Based on End-Use Industry, market is studied across Banking, Financial Services and Insurance, Energy and Utilities, Government, Healthcare, IT and Telecom, Manufacturing, and Retail. The Banking, Financial Services and Insurance is further studied across Corporate Banking, Insurance, and Retail Banking. The Healthcare is further studied across Clinics, Hospitals, and Specialty Care. The IT and Telecom is further studied across Technology and Telecommunications. The Manufacturing is further studied across Automotive and Consumer Goods. The Retail is further studied across Brick and Mortar and E-commerce.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing need for cost reduction and operational efficiency in businesses through outsourcing services
    • 5.1.1.2. Advancements in technology and the rising demand for specialized IT expertise in desktop management
    • 5.1.1.3. Growth in remote working trends leading to increased reliance on outsourced desktop support services
    • 5.1.1.4. Escalating need for robust cybersecurity measures influencing businesses to opt for desktop outsourcing
  • 5.1.2. Restraints
    • 5.1.2.1. High cost of transitioning to desktop outsourcing solutions

• 5.1.3. Opportunities
  • 5.1.3.1. Healthcare industry leveraging desktop outsourcing services to enhance patient care and data management
  • 5.1.3.2. Financial sector opting for desktop outsourcing solutions to streamline operations and ensure data security
  • 5.1.3.3. Educational institutions adopting desktop outsourcing services for improved IT infrastructure and support
• 5.1.4. Challenges
  • 5.1.4.1. Ongoing challenge of integrating desktop outsourcing solutions with legacy systems

• 5.2. Market Segmentation Analysis
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Desktop Outsourcing Market, by Service Type

• 6.1. Introduction
• 6.2. Application Outsourcing Services
• 6.3. Help Desk Services
• 6.4. Infrastructure Services
• 6.5. Network Management Services
• 6.6. Security Services

7. Desktop Outsourcing Market, by Organization Size

• 7.1. Introduction
• 7.2. Large Enterprises
• 7.3. Medium Enterprises
• 7.4. Small Enterprises

8. Desktop Outsourcing Market, by Deployment Mode

• 8.1. Introduction
• 8.2. Cloud-Based
• 8.3. On-Premise

9. Desktop Outsourcing Market, by End-Use Industry

• 9.1. Introduction
• 9.2. Banking, Financial Services and Insurance
  • 9.2.1. Corporate Banking
  • 9.2.2. Insurance
  • 9.2.3. Retail Banking
• 9.3. Energy and Utilities
• 9.4. Government
• 9.5. Healthcare
  • 9.5.1. Clinics
  • 9.5.2. Hospitals
  • 9.5.3. Specialty Care
• 9.6. IT and Telecom
  • 9.6.1. Technology
  • 9.6.2. Telecommunications
• 9.7. Manufacturing
  • 9.7.1. Automotive
  • 9.7.2. Consumer Goods
• 9.8. Retail
  • 9.8.1. Brick and Mortar
  • 9.8.2. E-commerce

10. Americas Desktop Outsourcing Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific Desktop Outsourcing Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa Desktop Outsourcing Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2023
• 13.2. FPNV Positioning Matrix, 2023
• 13.3. Competitive Scenario Analysis
• 13.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. Accenture plc
• 2. Atos SE
• 3. Capgemini SE
• 4. CGI Inc.
• 5. Cognizant Technology Solutions Corporation
• 6. DXC Technology Company
• 7. Fujitsu Limited
• 8. HCL Technologies Limited
• 9. Hewlett Packard Enterprise Company
• 10. Hitachi Vantara Corporation
• 11. IBM Corporation
• 12. Infosys Limited
• 13. Microland Limited
• 14. NTT Data Corporation
• 15. Sopra Steria Group SA
• 16. Tata Consultancy Services Limited
• 17. Tech Mahindra Limited
• 18. Unisys Corporation
• 19. Virtusa Corporation
• 20. Wipro Limited