세계의 CAD(Computer Aided Dispatch) 시장 규모, 점유율 및 산업 동향 분석 보고서 : 구성요소별, 업종별, 지역별 전망 및 예측(2023-2030년)

The Global Computer Aided Dispatch Market size is expected to reach $4.0 billion by 2030, rising at a market growth of 11.2% CAGR during the forecast period.

Governments at various levels and private entities recognize the need to modernize emergency response infrastructure. There has been increasing investment in public safety by governments all over the world. Consequently, the public safety segment would account for nearly 30% of the total market share by 2030. Investments are directed towards building the capacity of emergency response systems. This includes upgrading CAD systems with better hardware, software, and training for personnel to ensure they can effectively utilize and manage these systems during emergencies. Furthermore, governments and private entities are investing in creating standardized protocols and enhancing interoperability among emergency services and CAD systems. This ensures a seamless exchange of information, fostering better coordination during emergencies.

The major strategies followed by the market participants are Acquisitions as the key developmental strategy to keep pace with the changing demands of end users. For instance, in June,2023, CentralSquare announced the acquisition of Tellus Safety Solutions, LLC, a connected computer-aided dispatch (CAD) systems provider. The acquisition allows CentralSquare to provide enhanced virtual dispatch solutions across North America. Moreover, In March, 2019, Motorola Solutions, Inc. acquired Avtec, Inc., an advanced dispatch solutions provider. This acquisition aids Motorola Solutions in expanding its public safety and commercial portfolios.

Based on the Analysis presented in the KBV Cardinal matrix; Based on the Analysis presented in the KBV Cardinal matrix; Nuance Communications, Inc. is the forerunner in the Market. Companies such as Motorola Solutions, Inc., Hexagon AB and Harris Computer are some of the key innovators in Market. In May, 2022, Motorola Solutions, Inc. took over Videotec S.p.A., an Italian ruggedized video security solutions provider. The acquisitions complement and expands Motorola Solutions' fixed video cameras portfolio.

Market Growth Factors

Rising usage in public safety and emergency response

CAD systems simplify and streamline the coordination of emergency services like police, fire departments, and emergency medical services. In an emergency, quick and effective communication and coordination are important, and sophisticated CAD solutions help with this by offering a centralized platform for information sharing. Additionally, With the increased complexity of emergencies and the variety of responders involved, integrated CAD systems that can communicate and share data across multiple agencies become crucial. This need for interoperability drives the demand for more advanced CAD solutions. These factors will propel the demand in the market.

Growing population density and urbanization

Densely populated urban areas often experience frequent emergencies, including accidents, medical incidents, fires, and crime. CAD systems are essential in efficiently handling and coordinating responses to these incidents. In highly populated regions, the demand for emergency services is higher. CAD systems aid in the swift and accurate dispatch of resources, ensuring that the nearest and most appropriate units are deployed to an incident. This efficient allocation is crucial in densely populated areas to manage the high volume of emergency calls. Furthermore, CAD systems facilitate real-time communication and data sharing among emergency response units, enabling a more coordinated and effective response to incidents occurring in busy urban settings. Thus, these factors will help expand the market.

Market Restraining Factors

Interoperability challenges with existing systems

Different CAD systems, emergency services, and agencies often operate with unique standards, data formats, and protocols. Achieving seamless integration becomes difficult due to this diversity, requiring extensive efforts to bridge these differences for effective communication. Many agencies continue to use older legacy systems that may not easily integrate with newer, more advanced CAD systems. Upgrading or replacing these legacy systems to achieve interoperability can be costly and time-consuming. In addition, CAD systems may use different communication protocols and data formats. Therefore, these factors are expected to limit the growth of the market in the future.

Component Outlook

Based on Component, the market is segmented into software and services. In 2022, the services segment garnered a significant revenue share in the market. Service providers offer implementation services to help organizations deploy CAD systems effectively. This includes system setup, configuration, and integration with existing infrastructure, ensuring a smooth transition to the new technology. CAD providers frequently interact with clients throughout the deployment process to modify the system to the agency's or organization's specific needs. These aspects will pose lucrative growth prospects for the segment.

Vertical Outlook

On the basis of vertical, the market is divided into public safety, government & defense, transportation, power & utilities, healthcare, and others. In 2022, the transportation segment witnessed a substantial revenue share in the market. CAD systems for transportation facilitate traffic management by monitoring traffic flow, detecting congestion, and managing roadway incidents. They aid in coordinating emergency responses and effectively rerouting traffic to minimize disruptions caused by accidents or unexpected events. Thus, the segment will expand rapidly in the coming years.

Regional Outlook

By region, the market is segmented into North America, Europe, Asia Pacific, and LAMEA. The North America segment procured the highest revenue share in the market in 2022. The region places an increased emphasis on public safety, prompting continuous investments in enhancing emergency response infrastructure. Government initiatives and funding for modernizing public safety services have propelled the adoption of CAD systems across various agencies, including police departments, fire departments, emergency medical services (EMS), and 911 call centers. Therefore, these factors will pose lucrative growth prospects in the future.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Motorola Solutions, Inc., Harris Computer (Constellation Software, Inc.), Carbyne Ltd., CentralSquare Technologies, CODY Computer Services, Inc., Corti ApS, Hexagon AB, Nuance Communications, Inc. (Microsoft Corporation), Tyler Technologies, Inc. and Verint Systems, Inc.

Recent Strategies Deployed in Computer Aided Dispatch Market

Mergers & Acquisitions:

Dec-2022: Hexagon AB acquired Qognify, a physical security and enterprise incident management software provider. The acquisition expands Hexagon's public safety portfolio.

Sep-2022: Harris Computer announced the acquisition of Cushing Systems Inc., a public safety software provider. The acquisition complements and strengthens Harris' public safety portfolio.

May-2022: Motorola Solutions, Inc. took over Videotec S.p.A., an Italian ruggedized video security solutions provider. The acquisitions complements and expands Motorola Solutions' fixed video cameras portfolio.

Partnerships, Collaborations & Agreements:

Oct-2023: CentralSquare partnered with RapidSOS, an intelligent safety platform. The companies would provide schools with effective and rapid emergency response solutions.

Oct-2023: Tyler Technologies, Inc. announced a partnership with Naperville Police Department, to provide them with its suite of Enterprise Public Safety solutions. The partnership expands the company's customer base in the state of Illinois.

Aug-2022: CentralSquare signed a partnership with NextNav, a next-generation GPS solutions provider, to combine z-axis vertical location capabilities with Computer Aided Dispatch (CAD) products. Through the partnership, emergency service agencies would be able to gain precise locations of civilians during an emergency.

Mar-2022: CentralSquare signed a collaboration agreement with Exacom, an American software company, to provide solutions for efficient CAD report compilation. As a result of this collaboration, users would be able to quickly gain access to the required record without any guesswork or hassle.

Product Launches and Product Expansions:

Jun-2023: Carbyne Ltd. introduced the Call Triage feature for its APEX call-handling platform, a cloud-based mission-critical Call Management solution. The new feature would facilitate 9-1-1 emergency call centers to manage a bulk of emergency calls.

Jul-2022: Motorola Solutions, Inc. introduced compatibility features CommandCentral Aware technology, a real-time crime center. The new features make it compatible with body cameras and in-car video systems that would provide police agencies with access to multiple viewpoints via a video live stream.

Sep-2021: Hexagon AB announced the launch of Hexagon's Security & Surveillance portfolio for rail, a comprehensive suite of offerings used to provide surveillance for railway authorities. The solutions within the suite include Assess: HxGN OnCall Security | Guardian, Respond: HxGN OnCall Dispatch and Collaborate: HxGN.

Scope of the Study

Market Segments covered in the Report:

By Component

• Software
  • On-premise
  • Cloud
• Services

By Vertical

• Public Safety
• Government & Defense
• Transportation
• Power & Utilities
• Healthcare
• Others

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Companies Profiled

• Motorola Solutions, Inc.
• Harris Computer (Constellation Software, Inc.)
• Carbyne Ltd.
• CentralSquare Technologies
• CODY Computer Services, Inc.
• Corti ApS
• Hexagon AB
• Nuance Communications, Inc. (Microsoft Corporation)
• Tyler Technologies, Inc.
• Verint Systems, Inc.

Unique Offerings from KBV Research

• Exhaustive coverage
• Highest number of market tables and figures
• Subscription based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope & Methodology

• 1.1 Market Definition
• 1.2 Objectives
• 1.3 Market Scope
• 1.4 Segmentation
  • 1.4.1 Global Computer Aided Dispatch Market, by Component
  • 1.4.2 Global Computer Aided Dispatch Market, by Vertical
  • 1.4.3 Global Computer Aided Dispatch Market, by Geography
• 1.5 Methodology for the research

Chapter 2. Market at a Glance

• 2.1 Key Highlights

Chapter 3. Market Overview

• 3.1 Introduction
  • 3.1.1 Overview
    • 3.1.1.1 Market Composition and Scenario
• 3.2 Key Factors Impacting the Market
  • 3.2.1 Market Drivers
  • 3.2.2 Market Restraints

Chapter 4. Competition Analysis - Global

• 4.1 KBV Cardinal Matrix
• 4.2 Recent Industry Wide Strategic Developments
  • 4.2.1 Partnerships, Collaborations and Agreements
  • 4.2.2 Product Launches and Product Expansions
  • 4.2.3 Acquisition and Mergers
• 4.3 Top Winning Strategies
  • 4.3.1 Key Leading Strategies: Percentage Distribution (2019-2023)
  • 4.3.2 Key Strategic Move: (Mergers & Acquisitions: 2019, Mar - 2022, Dec) Leading Players
• 4.4 Porter's Five Forces Analysis

Chapter 5. Global Computer Aided Dispatch Market by Component

• 5.1 Global Software Market by Region
• 5.2 Global Computer Aided Dispatch Market by Software Deployment Type
  • 5.2.1 Global On-premise Market by Region
  • 5.2.2 Global Cloud Market by Region
• 5.3 Global Services Market by Region

Chapter 6. Global Computer Aided Dispatch Market by Vertical

• 6.1 Global Public Safety Market by Region
• 6.2 Global Government & Defense Market by Region
• 6.3 Global Transportation Market by Region
• 6.4 Global Power & Utilities Market by Region
• 6.5 Global Healthcare Market by Region
• 6.6 Global Others Market by Region

Chapter 7. Global Computer Aided Dispatch Market by Region

• 7.1 North America Computer Aided Dispatch Market
  • 7.1.1 North America Computer Aided Dispatch Market by Component
    • 7.1.1.1 North America Software Market by Region
    • 7.1.1.2 North America Computer Aided Dispatch Market by Software Deployment Type
      • 7.1.1.2.1 North America On-premise Market by Country
      • 7.1.1.2.2 North America Cloud Market by Country
    • 7.1.1.3 North America Services Market by Region
  • 7.1.2 North America Computer Aided Dispatch Market by Vertical
    • 7.1.2.1 North America Public Safety Market by Country
    • 7.1.2.2 North America Government & Defense Market by Country
    • 7.1.2.3 North America Transportation Market by Country
    • 7.1.2.4 North America Power & Utilities Market by Country
    • 7.1.2.5 North America Healthcare Market by Country
    • 7.1.2.6 North America Others Market by Country
  • 7.1.3 North America Computer Aided Dispatch Market by Country
    • 7.1.3.1 US Computer Aided Dispatch Market
      • 7.1.3.1.1 US Computer Aided Dispatch Market by Component
      • 7.1.3.1.2 US Computer Aided Dispatch Market by Vertical
    • 7.1.3.2 Canada Computer Aided Dispatch Market
      • 7.1.3.2.1 Canada Computer Aided Dispatch Market by Component
      • 7.1.3.2.2 Canada Computer Aided Dispatch Market by Vertical
    • 7.1.3.3 Mexico Computer Aided Dispatch Market
      • 7.1.3.3.1 Mexico Computer Aided Dispatch Market by Component
      • 7.1.3.3.2 Mexico Computer Aided Dispatch Market by Vertical
    • 7.1.3.4 Rest of North America Computer Aided Dispatch Market
      • 7.1.3.4.1 Rest of North America Computer Aided Dispatch Market by Component
      • 7.1.3.4.2 Rest of North America Computer Aided Dispatch Market by Vertical
• 7.2 Europe Computer Aided Dispatch Market
  • 7.2.1 Europe Computer Aided Dispatch Market by Component
    • 7.2.1.1 Europe Software Market by Country
    • 7.2.1.2 Europe Computer Aided Dispatch Market by Software Deployment Type
      • 7.2.1.2.1 Europe On-premise Market by Country
      • 7.2.1.2.2 Europe Cloud Market by Country
    • 7.2.1.3 Europe Services Market by Country
  • 7.2.2 Europe Computer Aided Dispatch Market by Vertical
    • 7.2.2.1 Europe Public Safety Market by Country
    • 7.2.2.2 Europe Government & Defense Market by Country
    • 7.2.2.3 Europe Transportation Market by Country
    • 7.2.2.4 Europe Power & Utilities Market by Country
    • 7.2.2.5 Europe Healthcare Market by Country
    • 7.2.2.6 Europe Others Market by Country
  • 7.2.3 Europe Computer Aided Dispatch Market by Country
    • 7.2.3.1 Germany Computer Aided Dispatch Market
      • 7.2.3.1.1 Germany Computer Aided Dispatch Market by Component
      • 7.2.3.1.2 Germany Computer Aided Dispatch Market by Vertical
    • 7.2.3.2 UK Computer Aided Dispatch Market
      • 7.2.3.2.1 UK Computer Aided Dispatch Market by Component
      • 7.2.3.2.2 UK Computer Aided Dispatch Market by Vertical
    • 7.2.3.3 France Computer Aided Dispatch Market
      • 7.2.3.3.1 France Computer Aided Dispatch Market by Component
      • 7.2.3.3.2 France Computer Aided Dispatch Market by Vertical
    • 7.2.3.4 Russia Computer Aided Dispatch Market
      • 7.2.3.4.1 Russia Computer Aided Dispatch Market by Component
      • 7.2.3.4.2 Russia Computer Aided Dispatch Market by Vertical
    • 7.2.3.5 Spain Computer Aided Dispatch Market
      • 7.2.3.5.1 Spain Computer Aided Dispatch Market by Component
      • 7.2.3.5.2 Spain Computer Aided Dispatch Market by Vertical
    • 7.2.3.6 Italy Computer Aided Dispatch Market
      • 7.2.3.6.1 Italy Computer Aided Dispatch Market by Component
      • 7.2.3.6.2 Italy Computer Aided Dispatch Market by Vertical
    • 7.2.3.7 Rest of Europe Computer Aided Dispatch Market
      • 7.2.3.7.1 Rest of Europe Computer Aided Dispatch Market by Component
      • 7.2.3.7.2 Rest of Europe Computer Aided Dispatch Market by Vertical
• 7.3 Asia Pacific Computer Aided Dispatch Market
  • 7.3.1 Asia Pacific Computer Aided Dispatch Market by Component
    • 7.3.1.1 Asia Pacific Software Market by Country
    • 7.3.1.2 Asia Pacific Computer Aided Dispatch Market by Software Deployment Type
      • 7.3.1.2.1 Asia Pacific On-premise Market by Country
      • 7.3.1.2.2 Asia Pacific Cloud Market by Country
    • 7.3.1.3 Asia Pacific Services Market by Country
  • 7.3.2 Asia Pacific Computer Aided Dispatch Market by Vertical
    • 7.3.2.1 Asia Pacific Public Safety Market by Country
    • 7.3.2.2 Asia Pacific Government & Defense Market by Country
    • 7.3.2.3 Asia Pacific Transportation Market by Country
    • 7.3.2.4 Asia Pacific Power & Utilities Market by Country
    • 7.3.2.5 Asia Pacific Healthcare Market by Country
    • 7.3.2.6 Asia Pacific Others Market by Country
  • 7.3.3 Asia Pacific Computer Aided Dispatch Market by Country
    • 7.3.3.1 China Computer Aided Dispatch Market
      • 7.3.3.1.1 China Computer Aided Dispatch Market by Component
      • 7.3.3.1.2 China Computer Aided Dispatch Market by Vertical
    • 7.3.3.2 Japan Computer Aided Dispatch Market
      • 7.3.3.2.1 Japan Computer Aided Dispatch Market by Component
      • 7.3.3.2.2 Japan Computer Aided Dispatch Market by Vertical
    • 7.3.3.3 India Computer Aided Dispatch Market
      • 7.3.3.3.1 India Computer Aided Dispatch Market by Component
      • 7.3.3.3.2 India Computer Aided Dispatch Market by Vertical
    • 7.3.3.4 South Korea Computer Aided Dispatch Market
      • 7.3.3.4.1 South Korea Computer Aided Dispatch Market by Component
      • 7.3.3.4.2 South Korea Computer Aided Dispatch Market by Vertical
    • 7.3.3.5 Singapore Computer Aided Dispatch Market
      • 7.3.3.5.1 Singapore Computer Aided Dispatch Market by Component
      • 7.3.3.5.2 Singapore Computer Aided Dispatch Market by Vertical
    • 7.3.3.6 Malaysia Computer Aided Dispatch Market
      • 7.3.3.6.1 Malaysia Computer Aided Dispatch Market by Component
      • 7.3.3.6.2 Malaysia Computer Aided Dispatch Market by Vertical
    • 7.3.3.7 Rest of Asia Pacific Computer Aided Dispatch Market
      • 7.3.3.7.1 Rest of Asia Pacific Computer Aided Dispatch Market by Component
      • 7.3.3.7.2 Rest of Asia Pacific Computer Aided Dispatch Market by Vertical
• 7.4 LAMEA Computer Aided Dispatch Market
  • 7.4.1 LAMEA Computer Aided Dispatch Market by Component
    • 7.4.1.1 LAMEA Software Market by Country
    • 7.4.1.2 LAMEA Computer Aided Dispatch Market by Software Deployment Type
      • 7.4.1.2.1 LAMEA On-premise Market by Country
      • 7.4.1.2.2 LAMEA Cloud Market by Country
    • 7.4.1.3 LAMEA Services Market by Country
  • 7.4.2 LAMEA Computer Aided Dispatch Market by Vertical
    • 7.4.2.1 LAMEA Public Safety Market by Country
    • 7.4.2.2 LAMEA Government & Defense Market by Country
    • 7.4.2.3 LAMEA Transportation Market by Country
    • 7.4.2.4 LAMEA Power & Utilities Market by Country
    • 7.4.2.5 LAMEA Healthcare Market by Country
    • 7.4.2.6 LAMEA Others Market by Country
  • 7.4.3 LAMEA Computer Aided Dispatch Market by Country
    • 7.4.3.1 Brazil Computer Aided Dispatch Market
      • 7.4.3.1.1 Brazil Computer Aided Dispatch Market by Component
      • 7.4.3.1.2 Brazil Computer Aided Dispatch Market by Vertical
    • 7.4.3.2 Argentina Computer Aided Dispatch Market
      • 7.4.3.2.1 Argentina Computer Aided Dispatch Market by Component
      • 7.4.3.2.2 Argentina Computer Aided Dispatch Market by Vertical
    • 7.4.3.3 UAE Computer Aided Dispatch Market
      • 7.4.3.3.1 UAE Computer Aided Dispatch Market by Component
      • 7.4.3.3.2 UAE Computer Aided Dispatch Market by Vertical
    • 7.4.3.4 Saudi Arabia Computer Aided Dispatch Market
      • 7.4.3.4.1 Saudi Arabia Computer Aided Dispatch Market by Component
      • 7.4.3.4.2 Saudi Arabia Computer Aided Dispatch Market by Vertical
    • 7.4.3.5 South Africa Computer Aided Dispatch Market
      • 7.4.3.5.1 South Africa Computer Aided Dispatch Market by Component
      • 7.4.3.5.2 South Africa Computer Aided Dispatch Market by Vertical
    • 7.4.3.6 Nigeria Computer Aided Dispatch Market
      • 7.4.3.6.1 Nigeria Computer Aided Dispatch Market by Component
      • 7.4.3.6.2 Nigeria Computer Aided Dispatch Market by Vertical
    • 7.4.3.7 Rest of LAMEA Computer Aided Dispatch Market
      • 7.4.3.7.1 Rest of LAMEA Computer Aided Dispatch Market by Component
      • 7.4.3.7.2 Rest of LAMEA Computer Aided Dispatch Market by Vertical

Chapter 8. Company Profiles

• 8.1 Carbyne Ltd.
  • 8.1.1 Company Overview
  • 8.1.2 Recent strategies and developments:
    • 8.1.2.1 Partnerships, Collaborations, and Agreements:
    • 8.1.2.2 Product Launches and Product Expansions:
  • 8.1.3 SWOT Analysis
• 8.2 CentralSquare Technologies
  • 8.2.1 Company Overview
  • 8.2.2 Recent strategies and developments:
    • 8.2.2.1 Partnerships, Collaborations, and Agreements:
    • 8.2.2.2 Acquisition and Mergers:
  • 8.2.3 SWOT Analysis
• 8.3 CODY Computer Services, Inc.
  • 8.3.1 Company Overview
  • 8.3.2 SWOT Analysis
• 8.4 Corti ApS
  • 8.4.1 Company Overview
  • 8.4.2 SWOT Analysis
• 8.5 Tyler Technologies, Inc.
  • 8.5.1 Company Overview
  • 8.5.2 Financial Analysis
  • 8.5.3 Segmental and Regional Analysis
  • 8.5.4 Research & Development Expenses
  • 8.5.5 Recent strategies and developments:
    • 8.5.5.1 Partnerships, Collaborations, and Agreements:
• 8.6 Motorola Solutions, Inc.
  • 8.6.1 Company Overview
  • 8.6.2 Financial Analysis
  • 8.6.3 Regional & Segmental Analysis
  • 8.6.4 Research & Development Expenses
  • 8.6.5 Recent strategies and developments:
    • 8.6.5.1 Product Launches and Product Expansions:
    • 8.6.5.2 Acquisition and Mergers:
  • 8.6.6 SWOT Analysis
• 8.7 Harris Computer (Constellation Software, Inc.)
  • 8.7.1 Company Overview
  • 8.7.2 Financial Analysis
  • 8.7.3 Regional Analysis
  • 8.7.4 Research & Development Expenses
  • 8.7.5 Recent strategies and developments:
    • 8.7.5.1 Acquisition and Mergers:
  • 8.7.6 SWOT Analysis
• 8.8 Hexagon AB
  • 8.8.1 Company Overview
  • 8.8.2 Financial Analysis
  • 8.8.3 Regional & Segmental Analysis
  • 8.8.4 Research & Development Expenses
  • 8.8.5 Recent strategies and developments:
    • 8.8.5.1 Product Launches and Product Expansions:
    • 8.8.5.2 Acquisition and Mergers:
  • 8.8.6 SWOT Analysis
• 8.9 Nuance Communications, Inc. (Microsoft Corporation)
  • 8.9.1 Company Overview
  • 8.9.2 Financial Analysis
  • 8.9.3 Segmental and Regional Analysis
  • 8.9.4 Research & Development Expenses
  • 8.9.5 Recent strategies and developments:
    • 8.9.5.1 Product Launches and Product Expansions:
  • 8.9.6 SWOT Analysis
• 8.10. Verint Systems, Inc.
  • 8.10.1 Company Overview
  • 8.10.2 Financial Analysis
  • 8.10.3 Regional Analysis
  • 8.10.4 Research and Development Expense

Chapter 9. Winning Imperatives of Computer Aided Dispatch Market