시장보고서
상품코드
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세계의 IT 서비스 관리(ITSM) 시장 규모, 점유율 및 동향 분석 보고서 : 조직 규모별, 배포 유형별, 제공 제품별, 산업별, 지역별, 전망 및 예측(2023-2030년)

Global IT Service Management (ITSM) Market Size, Share & Trends Analysis Report By Organization Size (Large Enterprises and Small & Medium-sized Enterprise), By Deployment Type, By Offering, By Vertical, By Regional Outlook and Forecast, 2023 - 2030

발행일: | 리서치사: KBV Research | 페이지 정보: 영문 373 Pages | 배송안내 : 즉시배송

    
    
    


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IT 서비스 관리(ITSM) 시장 규모는 2030년까지 245억 달러에 달할 것으로 예상되며, 예측 기간 동안 연평균 13.3%의 시장 성장률을 나타낼 것으로 전망됩니다.

KBV Cardinal의 매트릭스에 나타난 분석에 따르면 ITSM 시장에서 Microsoft Corporation이 앞서고 있으며, 2021년 8월 Microsoft는 전 세계 조직에 디지털 위협 관리 솔루션 및 위협 인텔리전스를 제공하는 디지털 위협 관리 솔루션과 위협 인텔리전스를 제공하는 사이버 보안 기업 RiskIQ를 인수했습니다. 이번 인수를 통해 마이크로소프트는 디지털 혁신 노력과 하이브리드 업무 환경의 사이버 보안 태세를 강화할 수 있게 되었으며, IBM Corporation, Broadcom, Inc. Company와 같은 기업들은 ITSM 시장의 주요 혁신가들입니다.

시장 성장 요인

고객 중심의 접근 방식은 IT 서비스가 고객의 기대에 부응하고 이를 초과하여 만족도를 높일 수 있도록 보장합니다. 만족도가 높은 고객은 ITSM 솔루션을 지지하기 쉽고, 입소문과 시장 확대에 기여합니다. 고객 중심주의는 조직이 ITSM 프로세스에서 서비스 품질을 우선시하게 만듭니다. 고품질 IT 서비스는 유사한 개선을 원하는 다른 조직의 관심을 끌게 되고, ITSM 솔루션 시장을 확대할 수 있습니다. 고객 만족을 중시하면 ITSM 솔루션 공급자의 명성이 높아지고 브랜드 이미지가 강화되며, ITSM 솔루션을 찾는 조직은 효과적인 커뮤니케이션과 지원을 중요시하기 때문에 고객 중심주공급자에게 더 많은 시장 기회를 제공합니다.

클라우드 기반 서비스는 변화하는 비즈니스 요구사항에 대응할 수 있는 확장성과 유연성을 갖춘 인프라를 제공합니다. 클라우드 환경과 호환되는 ITSM 솔루션을 통해 기업은 IT 서비스를 효율적으로 확장할 수 있기 때문에 이러한 솔루션에 대한 수요가 증가하고 있습니다. 클라우드 서비스는 어디서나 IT 리소스에 대한 원격 액세스를 용이하게 하고, 인력의 분산화를 촉진합니다. 클라우드 기반 서비스를 통해 용도를 신속하게 배포하고 원활하게 업데이트할 수 있습니다. 클라우드 기반 ITSM 솔루션을 통해 기업은 ITSM 인프라를 신속하게 도입하고 업데이트할 수 있어 시장 도입 확대에 기여하고 있습니다. 따라서 클라우드 기반 서비스 채택이 증가하고 있는 것은 시장 성장을 가속하는 매우 중요한 요인으로 작용하고 있습니다.

시장 성장 억제요인

데이터 유출은 무단 액세스 및 기밀 정보 유출로 이어질 수 있으며, ITSM 솔루션을 사용하는 조직은 데이터 유출이 발생하면 고객 및 이해 관계자의 신뢰에 영향을 미치는 유언비어 및 법적 영향에 직면 할 수 있습니다. 데이터 보안 사고는 고객의 신뢰와 신용을 훼손합니다. 데이터 유출이나 기밀 정보의 부적절한 취급은 소비자의 신뢰를 훼손하고 조직의 평판과 고객 관계에 악영향을 미칠 수 있으며, ITSM 솔루션이 사이버 범죄자들에게 매력적인 표적이 되면서 조직은 교묘한 위협으로부터 자신을 보호하기 위해 사이버 보안 조치를 지속적으로 발전시켜야 하는 과제에 직면해 있습니다. 사이버 보안 대책을 지속적으로 진화시켜야 하는 과제에 직면해 있습니다. 클라우드 기반 ITSM 솔루션의 경우, 클라우드 내 데이터 체류 및 보안에 대한 우려가 발생합니다. 조직은 클라우드에 저장된 데이터의 보안과 데이터 전송 중 발생할 수 있는 침해에 대한 우려로 인해 클라우드 기반 ITSM 솔루션 채택을 주저할 수 있습니다. 프라이버시를 고려하여 구축된 ITSM 솔루션에 대한 수요는 강력한 프라이버시 기능이 없는 솔루션의 채택을 제한하고 시장 역학에 영향을 미칠 수 있습니다.

시장의 주요 기업들은 시장에서 경쟁력을 유지하기 위해 다양하고 혁신적인 제품으로 경쟁하고 있습니다. 위 그림은 시장에서 주요 기업의 매출 비율을 보여줍니다. 시장의 주요 기업들은 다양한 산업 수요에 대응하기 위해 다양한 전략을 채택하고 있습니다. 이 시장의 주요 개발 전략은 인수합병입니다.

목차

제1장 시장 범위와 조사 방법

  • 시장의 정의
  • 목적
  • 시장 범위
  • 세분화
  • 조사 방법

제2장 시장 요약

  • 주요 하이라이트

제3장 시장 개요

  • 서론
    • 개요
      • 시장 구성과 시나리오
  • 시장에 영향을 미치는 주요 요인
    • 시장 성장 촉진요인
    • 시장 성장 억제요인
    • 시장 기회
    • 시장이 해결해야 할 과제

제4장 경쟁 분석 - 세계

  • KBV Cardinal Matrix
  • 최근 업계 전체의 전략적 전개
    • 파트너십, 협업 및 계약
    • 제품 발매와 제품 확대
    • 인수와 합병
  • 시장 점유율 분석, 2022년
  • 주요 성공 전략
    • 주요 전략
    • 주요 전략적 움직임
  • Porter의 Five Forces 분석

제5장 세계의 ITSM 시장 : 조직 규모별

  • 세계의 대기업 시장 : 지역별
  • 세계의 중소기업 시장 : 지역별

제6장 세계의 ITSM 시장 : 전개 유형별

  • 세계의 클라우드 시장 : 지역별
  • 세계의 온프레미스 시장 : 지역별

제7장 세계의 ITSM 시장 : 제공별

  • 세계의 솔루션 시장 : 지역별
  • 세계의 서비스 시장 : 지역별

제8장 세계의 ITSM 시장 : 업종별

  • 세계의 은행/금융서비스/보험(BFSI) 시장 : 지역별
  • 세계의 정부 및 공공 부문 시장 : 지역별
  • 세계의 에너지 및 유틸리티 시장 : 지역별
  • 세계의 IT 및 통신 시장 : 지역별
  • 세계의 미디어 및 엔터테인먼트 시장 : 지역별
  • 세계의 제조 시장 : 지역별
  • 세계의 소매 및 소비재 시장 : 지역별
  • 세계의 헬스케어 및 생명과학 시장 : 지역별
  • 세계의 기타 시장 : 지역별

제9장 세계의 ITSM 시장 : 지역별

  • 북미
    • 북미 시장 : 국가별
      • 미국
      • 캐나다
      • 멕시코
      • 기타 북미
  • 유럽
    • 유럽 시장 : 국가별
      • 독일
      • 영국
      • 프랑스
      • 러시아
      • 스페인
      • 이탈리아
      • 기타 유럽
  • 아시아태평양
    • 아시아태평양 시장 : 국가별
      • 중국
      • 일본
      • 인도
      • 한국
      • 싱가포르
      • 말레이시아
      • 기타 아시아태평양
  • 라틴아메리카/중동 및 아프리카
    • 라틴아메리카/중동 및 아프리카 시장 : 국가별
      • 브라질
      • 아르헨티나
      • 아랍에미리트(UAE)
      • 사우디아라비아
      • 남아프리카공화국
      • 나이지리아
      • 기타 라틴아메리카/중동 및 아프리카

제10장 기업 개요

  • Microsoft Corporation
  • IBM Corporation
  • Open Text Corporation
  • ServiceNow, Inc
  • BMC Software, Inc(KKR & Co., Inc.)
  • Broadcom, Inc
  • Hewlett Packard Enterprise Company
  • Atlassian Corporation PLC
  • Zendesk, Inc
  • Ivanti, Inc(Clearlake Capital Group, L.P.)

제11장 ITSM 시장을 위한 성공 필수 조건

LSH 24.03.29

The Global IT Service Management (ITSM) Market size is expected to reach $24.5 billion by 2030, rising at a market growth of 13.3% CAGR during the forecast period.

The IT & telecom segment heavily relies on various IT services to support their operations, ranging from network management to customer support systems. Therefore, the IT & telecom segment acquired $1,777.0 million in 2022. The growing complexity of IT environments in this sector increases the demand for ITSM solutions that can effectively manage and optimize these services. ITSM tools contribute to improved customer experience by ensuring prompt issue resolution, reducing service downtime, and providing efficient customer support. Positive customer experiences increase customer loyalty and retention, critical factors for success in the competitive IT & telecom segment.

The major strategies followed by the market participants are Mergers & Acquisition as the key developmental strategy to keep pace with the changing demands of end users. For instance, In January 2024, Zendesk, Inc. acquired Klaus. Through this acquisition, Zendesk AI and Klaus' functionalities would assist businesses in managing increased complexity and volume, ensuring that both digital and human agents provide personalized and empathetic service. Additionally, In December 2023, IBM Corporation acquired StreamSets that would enhance WatsonX with data ingestion, while webMethods would offer additional integration and API tools for hybrid multi-cloud environments.

Based on the Analysis presented in the KBV Cardinal matrix; Microsoft Corporation is the forerunner in the IT Service Management (ITSM) Market. In 2021, August, Microsoft Corporation took over RiskIQ, a cybersecurity company offering digital threat management solutions and threat intelligence for organizations worldwide. Through this acquisition, Microsoft would be able to enhance the cybersecurity posture for digital transformation initiatives and hybrid work environments. Companies such as IBM Corporation, Broadcom, Inc., Hewlett Packard Enterprise Company, are some of the key innovators in IT Service Management (ITSM) Market.

Market Growth Factors

A customer-centric approach ensures that IT services meet or exceed customer expectations, leading to higher satisfaction. Satisfied customers are likelier to advocate for ITSM solutions, contributing to word-of-mouth referrals and market expansion. Customer-centricity drives organizations to prioritize service quality in ITSM processes. High-quality IT services attract the attention of other organizations seeking similar improvements, thereby expanding the market for ITSM solutions. Focusing on customer satisfaction builds a positive reputation and strengthens the brand image of ITSM solution providers. Organizations seeking ITSM solutions value effective communication and support, leading to increased market opportunities for providers with a customer-centric focus.

Cloud-based services offer scalable and flexible infrastructure that can adapt to changing business requirements. ITSM solutions compatible with cloud environments enable organizations to scale their IT services efficiently, driving the demand for such solutions. Cloud services facilitate remote accessibility to IT resources from anywhere, promoting a distributed workforce. Cloud-based services enable rapid deployment of applications and seamless updates. Cloud-compatible ITSM solutions allow organizations to quickly deploy and update their ITSM infrastructure, contributing to increased market adoption. Hence, growing adoption of cloud-based services has been a pivotal factor in driving the growth of the market.

Market Restraining Factors

Data breaches can lead to unauthorized access and exposure of sensitive information. Organizations utilizing ITSM solutions may face reputational damage and legal consequences if a data breach occurs, impacting the trust of customers and stakeholders. Data security incidents erode customer trust and confidence. Data breaches and improper handling of sensitive information can potentially erode consumer trust, adversely impacting an organization's reputation and customer relationships. As ITSM solutions become attractive targets for cybercriminals, organizations face the challenge of continuously evolving cybersecurity measures to safeguard against sophisticated threats. Cloud-based ITSM solutions raise concerns about data residency and security in the cloud. Organizations may hesitate to adopt cloud based ITSM solutions due to uncertainties about the security of data stored in the cloud and potential breaches during data transit. The demand for ITSM solutions built with privacy in mind may limit the adoption of solutions lacking robust privacy features, impacting market dynamics.

The leading players in the market are competing with diverse innovative offerings to remain competitive in the market. The above illustration shows the percentage of revenue shared by some of the leading companies in the market. The leading players of the market are adopting various strategies in order to cater demand coming from the different industries. The key developmental strategies in the market are Acquisitions.

By Organization Size Analysis

On the basis of organization size, the market is bifurcated into small & medium-sized enterprise and large enterprises. The small & medium-sized enterprise segment covered a considerable revenue share in the market in 2022. Small & medium-sized enterprise often operate with limited resources, making operational efficiency a top priority. ITSM solutions streamline processes, automate routine tasks, and enhance overall efficiency in managing IT services. As small & medium-sized enterprise grow, their IT needs evolve. Scalable ITSM solutions allow small & medium-sized enterprise to expand their IT infrastructure and services without facing major disruptions, supporting business growth. Small & medium-sized enterprise focus on providing excellent customer experiences. ITSM solutions contribute to improved service delivery, faster issue resolution, and enhanced communication, resulting in higher customer satisfaction.

By Deployment Type Analysis

Based on deployment type, the market is classified into cloud and on-premise. In 2022, the cloud segment registered the maximum revenue share in the market. Cloud-based solutions enable rapid deployment compared to traditional on-premises alternatives. Organizations can quickly implement ITSM solutions, accelerating time-to-value and responsiveness to business needs. Cloud-based ITSM solutions facilitate collaboration among teams and stakeholders. Improved collaboration ensures that ITSM processes are transparent, well-coordinated, and aligned with organizational goals.

By Offering Analysis

By offering, the market is categorized into solution and services. The services segment covered a considerable revenue share in the market in 2022. ITSM services focus on optimizing service delivery processes, leading to improved service quality. Enhanced service quality results in higher customer satisfaction, increased user productivity, and a positive impact on the overall business. ITSM services facilitate efficient identification and resolution of IT incidents. Quick incident resolution minimizes service disruptions, ensuring business continuity and reducing the impact on end-users. A positive user experience fosters collaboration, encourages user adoption, and improves employee satisfaction.

By Solution Analysis

Under solution type, the market is segmented into service portfolio management, configuration & change management, service desk software, operations & performance management, and dashboarding, reporting & analytics. In 2022, the operations & performance management segment witnessed the largest revenue share in the market. Operations & performance management tools help optimize IT processes, reducing downtime and improving overall efficiency. Streamlining operations ensures that IT services are delivered promptly and consistently, enhancing customer satisfaction. Operations & performance management tools generate valuable data and insights that can be used for informed decision-making. Data-driven decision-making contributes to strategic planning, helping organizations align their IT services with business goals.

By Vertical Analysis

By vertical, the market is divided into BFSI, IT & telecom, government & public sector, energy & utilities, manufacturing, retail & consumer goods, media & entertainment, healthcare & lifesciences, and others. In 2022, the BFSI segment held the highest revenue share in the market. BFSI organizations handle sensitive financial data and are subject to strict regulatory requirements. ITSM solutions help ensure data security, enforce compliance, and manage audits to meet industry regulations such as GDPR, PCI DSS, and SOX. BFSI organizations prioritize customer service excellence. ITSM solutions enhance service delivery, streamline customer support processes, and contribute to a positive customer experience through efficient incident resolution. The BFSI segment emphasizes strong IT governance. ITSM frameworks, such as ITIL (Information Technology Infrastructure Library), provide a structured approach to IT governance, ensuring alignment with business objectives.

By Regional Analysis

Region-wise, the market is analysed across North America, Europe, Asia Pacific, and LAMEA. In 2022, the North America region led the market by generating the highest revenue share. North American businesses heavily rely on technology to drive their operations, making ITSM essential for managing and optimizing IT services. Cybersecurity has gained more attention in North America because of the growing sophistication and frequency of cyberattacks. Cloud-based services are rising in North America due to their scalability, flexibility, and accessibility.

Recent Strategies Deployed in the Market

  • Jan-2024: Zendesk, Inc. acquired Klaus, a platform offering quality assurance and performance monitoring for customer support teams through its innovative review and feedback system. Through this acquisition, Zendesk AI and Klaus' functionalities would assist businesses in managing increased complexity and volume, ensuring that both digital and human agents provide personalized and empathetic service.
  • Nov-2023: Broadcom Inc. completed the acquisition of VMware, Inc., an American cloud computing and virtualization technology company. Through this acquisition, the Broadcom Software portfolio was combined with the VMware platform to provide critical infrastructure solutions to customers.
  • Nov-2023: ServiceNow, Inc. signed a partnership with DXC Technology, a global IT services company providing solutions and consulting for digital transformation, cloud migration, and cybersecurity. Under this partnership, DXC would provide Enterprise Applications Value Optimization services, expanding its coverage from Global Business Services (GBS) to Global Infrastructure Services (GIS), offering comprehensive support for customers throughout its digital transformation journeys.
  • Aug-2023: IBM Corporation took over Apptio Inc., a US-based software development company. Through this acquisition, IBM Corporation would enhance its business portfolio with a comprehensive technology management platform, enabling it to optimize and automate decisions throughout its IT environments.
  • May-2023: IBM Corporation introduced IBM Hybrid Cloud Mesh; A SaaS solution tailored to empower enterprises in managing their hybrid multi-cloud infrastructure effectively. The IBM Hybrid Cloud Mesh streamlines application connectivity across public and private clouds, aiding modern enterprises in managing hybrid multi-cloud environments effectively.
  • Mar-2023: Hewlett Packard Enterprise Company took over OpsRamp, a comprehensive digital operations management platform for hybrid IT environments, facilitating efficient monitoring, incident management, and automation. Through this acquisition, HPE would provide their customers with an integrated edge-to-cloud platform to efficiently manage and innovate their multi-vendor and multi-cloud IT environments.

List of Key Companies Profiled

  • Microsoft Corporation
  • IBM Corporation
  • Open Text Corporation
  • ServiceNow, Inc.
  • BMC Software, Inc. (KKR & Co., Inc.)
  • Broadcom, Inc.
  • Hewlett Packard enterprise Company
  • Atlassian Corporation PLC
  • Zendesk, Inc.
  • Ivanti, Inc. (Clearlake Capital Group, L.P.)

Global IT Service Management (ITSM) Market Report Segmentation

By Organization Size

  • Large Enterprises
  • Small & Medium-sized Enterprise

By Deployment Type

  • Cloud
  • On-premise

By Offering

  • Solution
    • Operations & Performance Management
    • Configuration & Change Management
    • Service Portfolio Management
    • Service Desk Software
    • Dashboarding, Reporting & Analytics
  • Services

By Vertical

  • BFSI
  • Government & Public Sector
  • Energy & Utilities
  • IT & Telecom
  • Media & Entertainment
  • Manufacturing
  • Retail & Consumer Goods
  • Healthcare & Lifesciences

By Geography

  • North America
    • US
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Singapore
    • Malaysia
    • Rest of Asia Pacific
  • LAMEA
    • Brazil
    • Argentina
    • UAE
    • Saudi Arabia
    • South Africa
    • Nigeria
    • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Global IT Service Management (ITSM) Market, by Organization Size
    • 1.4.2 Global IT Service Management (ITSM) Market, by Deployment Type
    • 1.4.3 Global IT Service Management (ITSM) Market, by Offering
    • 1.4.4 Global IT Service Management (ITSM) Market, by Vertical
    • 1.4.5 Global IT Service Management (ITSM) Market, by Geography
  • 1.5 Methodology for the research

Chapter 2. Market at a Glance

  • 2.1 Key Highlights

Chapter 3. Market Overview

  • 3.1 Introduction
    • 3.1.1 Overview
      • 3.1.1.1 Market Composition and Scenario
  • 3.2 Key Factors Impacting the Market
    • 3.2.1 Market Drivers
    • 3.2.2 Market Restraints
    • 3.2.3 Market Opportunities
    • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

  • 4.1 KBV Cardinal Matrix
  • 4.2 Recent Industry Wide Strategic Developments
    • 4.2.1 Partnerships, Collaborations and Agreements
    • 4.2.2 Product Launches and Product Expansions
    • 4.2.3 Acquisition and Mergers
  • 4.3 Market Share Analysis, 2022
  • 4.4 Top Winning Strategies
    • 4.4.1 Key Leading Strategies: Percentage Distribution (2019-2023)
    • 4.4.2 Key Strategic Move: (Mergers & Acquisition: 2020, Jun - 2024, Jan) Leading Players
  • 4.5 Porter Five Forces Analysis

Chapter 5. Global IT Service Management (ITSM) Market by Organization Size

  • 5.1 Global Large Enterprises Market by Region
  • 5.2 Global Small & Medium-sized Enterprise Market by Region

Chapter 6. Global IT Service Management (ITSM) Market by Deployment Type

  • 6.1 Global Cloud Market by Region
  • 6.2 Global On-premise Market by Region

Chapter 7. Global IT Service Management (ITSM) Market by Offering

  • 7.1 Global Solution Market by Region
  • 7.2 Global IT Service Management (ITSM) Market by Solution Type
    • 7.2.1 Global Operations & Performance Management Market by Region
    • 7.2.2 Global Configuration & Change Management Market by Region
    • 7.2.3 Global Service Portfolio Management Market by Region
    • 7.2.4 Global Service Desk Software Market by Region
    • 7.2.5 Global Dashboarding, Reporting & Analytics Market by Region
  • 7.3 Global Services Market by Region

Chapter 8. Global IT Service Management (ITSM) Market by Vertical

  • 8.1 Global BFSI Market by Region
  • 8.2 Global Government & Public Sector Market by Region
  • 8.3 Global Energy & Utilities Market by Region
  • 8.4 Global IT & Telecom Market by Region
  • 8.5 Global Media & Entertainment Market by Region
  • 8.6 Global Manufacturing Market by Region
  • 8.7 Global Retail & Consumer Goods Market by Region
  • 8.8 Global Healthcare & Lifesciences Market by Region
  • 8.9 Global Others Market by Region

Chapter 9. Global IT Service Management (ITSM) Market by Region

  • 9.1 North America IT Service Management (ITSM) Market
    • 9.1.1 North America IT Service Management (ITSM) Market by Organization Size
      • 9.1.1.1 North America Large Enterprises Market by Region
      • 9.1.1.2 North America Small & Medium-sized Enterprise Market by Region
    • 9.1.2 North America IT Service Management (ITSM) Market by Deployment Type
      • 9.1.2.1 North America Cloud Market by Region
      • 9.1.2.2 North America On-premise Market by Region
    • 9.1.3 North America IT Service Management (ITSM) Market by Offering
      • 9.1.3.1 North America Solution Market by Country
      • 9.1.3.2 North America IT Service Management (ITSM) Market by Solution Type
        • 9.1.3.2.1 North America Operations & Performance Management Market by Country
        • 9.1.3.2.2 North America Configuration & Change Management Market by Country
        • 9.1.3.2.3 North America Service Portfolio Management Market by Country
        • 9.1.3.2.4 North America Service Desk Software Market by Country
        • 9.1.3.2.5 North America Dashboarding, Reporting & Analytics Market by Country
      • 9.1.3.3 North America Services Market by Country
    • 9.1.4 North America IT Service Management (ITSM) Market by Vertical
      • 9.1.4.1 North America BFSI Market by Country
      • 9.1.4.2 North America Government & Public Sector Market by Country
      • 9.1.4.3 North America Energy & Utilities Market by Country
      • 9.1.4.4 North America IT & Telecom Market by Country
      • 9.1.4.5 North America Media & Entertainment Market by Country
      • 9.1.4.6 North America Manufacturing Market by Country
      • 9.1.4.7 North America Retail & Consumer Goods Market by Country
      • 9.1.4.8 North America Healthcare & Lifesciences Market by Country
      • 9.1.4.9 North America Others Market by Country
    • 9.1.5 North America IT Service Management (ITSM) Market by Country
      • 9.1.5.1 US IT Service Management (ITSM) Market
        • 9.1.5.1.1 US IT Service Management (ITSM) Market by Organization Size
        • 9.1.5.1.2 US IT Service Management (ITSM) Market by Deployment Type
        • 9.1.5.1.3 US IT Service Management (ITSM) Market by Offering
        • 9.1.5.1.4 US IT Service Management (ITSM) Market by Vertical
      • 9.1.5.2 Canada IT Service Management (ITSM) Market
        • 9.1.5.2.1 Canada IT Service Management (ITSM) Market by Organization Size
        • 9.1.5.2.2 Canada IT Service Management (ITSM) Market by Deployment Type
        • 9.1.5.2.3 Canada IT Service Management (ITSM) Market by Offering
        • 9.1.5.2.4 Canada IT Service Management (ITSM) Market by Vertical
      • 9.1.5.3 Mexico IT Service Management (ITSM) Market
        • 9.1.5.3.1 Mexico IT Service Management (ITSM) Market by Organization Size
        • 9.1.5.3.2 Mexico IT Service Management (ITSM) Market by Deployment Type
        • 9.1.5.3.3 Mexico IT Service Management (ITSM) Market by Offering
        • 9.1.5.3.4 Mexico IT Service Management (ITSM) Market by Vertical
      • 9.1.5.4 Rest of North America IT Service Management (ITSM) Market
        • 9.1.5.4.1 Rest of North America IT Service Management (ITSM) Market by Organization Size
        • 9.1.5.4.2 Rest of North America IT Service Management (ITSM) Market by Deployment Type
        • 9.1.5.4.3 Rest of North America IT Service Management (ITSM) Market by Offering
        • 9.1.5.4.4 Rest of North America IT Service Management (ITSM) Market by Vertical
  • 9.2 Europe IT Service Management (ITSM) Market
    • 9.2.1 Europe IT Service Management (ITSM) Market by Organization Size
      • 9.2.1.1 Europe Large Enterprises Market by Country
      • 9.2.1.2 Europe Small & Medium-sized Enterprise Market by Country
    • 9.2.2 Europe IT Service Management (ITSM) Market by Deployment Type
      • 9.2.2.1 Europe Cloud Market by Country
      • 9.2.2.2 Europe On-premise Market by Country
    • 9.2.3 Europe IT Service Management (ITSM) Market by Offering
      • 9.2.3.1 Europe Solution Market by Country
      • 9.2.3.2 Europe IT Service Management (ITSM) Market by Solution Type
        • 9.2.3.2.1 Europe Operations & Performance Management Market by Country
        • 9.2.3.2.2 Europe Configuration & Change Management Market by Country
        • 9.2.3.2.3 Europe Service Portfolio Management Market by Country
        • 9.2.3.2.4 Europe Service Desk Software Market by Country
        • 9.2.3.2.5 Europe Dashboarding, Reporting & Analytics Market by Country
      • 9.2.3.3 Europe Services Market by Country
    • 9.2.4 Europe IT Service Management (ITSM) Market by Vertical
      • 9.2.4.1 Europe BFSI Market by Country
      • 9.2.4.2 Europe Government & Public Sector Market by Country
      • 9.2.4.3 Europe Energy & Utilities Market by Country
      • 9.2.4.4 Europe IT & Telecom Market by Country
      • 9.2.4.5 Europe Media & Entertainment Market by Country
      • 9.2.4.6 Europe Manufacturing Market by Country
      • 9.2.4.7 Europe Retail & Consumer Goods Market by Country
      • 9.2.4.8 Europe Healthcare & Lifesciences Market by Country
      • 9.2.4.9 Europe Others Market by Country
    • 9.2.5 Europe IT Service Management (ITSM) Market by Country
      • 9.2.5.1 Germany IT Service Management (ITSM) Market
        • 9.2.5.1.1 Germany IT Service Management (ITSM) Market by Organization Size
        • 9.2.5.1.2 Germany IT Service Management (ITSM) Market by Deployment Type
        • 9.2.5.1.3 Germany IT Service Management (ITSM) Market by Offering
        • 9.2.5.1.4 Germany IT Service Management (ITSM) Market by Vertical
      • 9.2.5.2 UK IT Service Management (ITSM) Market
        • 9.2.5.2.1 UK IT Service Management (ITSM) Market by Organization Size
        • 9.2.5.2.2 UK IT Service Management (ITSM) Market by Deployment Type
        • 9.2.5.2.3 UK IT Service Management (ITSM) Market by Offering
        • 9.2.5.2.4 UK IT Service Management (ITSM) Market by Vertical
      • 9.2.5.3 France IT Service Management (ITSM) Market
        • 9.2.5.3.1 France IT Service Management (ITSM) Market by Organization Size
        • 9.2.5.3.2 France IT Service Management (ITSM) Market by Deployment Type
        • 9.2.5.3.3 France IT Service Management (ITSM) Market by Offering
        • 9.2.5.3.4 France IT Service Management (ITSM) Market by Vertical
      • 9.2.5.4 Russia IT Service Management (ITSM) Market
        • 9.2.5.4.1 Russia IT Service Management (ITSM) Market by Organization Size
        • 9.2.5.4.2 Russia IT Service Management (ITSM) Market by Deployment Type
        • 9.2.5.4.3 Russia IT Service Management (ITSM) Market by Offering
        • 9.2.5.4.4 Russia IT Service Management (ITSM) Market by Vertical
      • 9.2.5.5 Spain IT Service Management (ITSM) Market
        • 9.2.5.5.1 Spain IT Service Management (ITSM) Market by Organization Size
        • 9.2.5.5.2 Spain IT Service Management (ITSM) Market by Deployment Type
        • 9.2.5.5.3 Spain IT Service Management (ITSM) Market by Offering
        • 9.2.5.5.4 Spain IT Service Management (ITSM) Market by Vertical
      • 9.2.5.6 Italy IT Service Management (ITSM) Market
        • 9.2.5.6.1 Italy IT Service Management (ITSM) Market by Organization Size
        • 9.2.5.6.2 Italy IT Service Management (ITSM) Market by Deployment Type
        • 9.2.5.6.3 Italy IT Service Management (ITSM) Market by Offering
        • 9.2.5.6.4 Italy IT Service Management (ITSM) Market by Vertical
      • 9.2.5.7 Rest of Europe IT Service Management (ITSM) Market
        • 9.2.5.7.1 Rest of Europe IT Service Management (ITSM) Market by Organization Size
        • 9.2.5.7.2 Rest of Europe IT Service Management (ITSM) Market by Deployment Type
        • 9.2.5.7.3 Rest of Europe IT Service Management (ITSM) Market by Offering
        • 9.2.5.7.4 Rest of Europe IT Service Management (ITSM) Market by Vertical
  • 9.3 Asia Pacific IT Service Management (ITSM) Market
    • 9.3.1 Asia Pacific IT Service Management (ITSM) Market by Organization Size
      • 9.3.1.1 Asia Pacific Large Enterprises Market by Country
      • 9.3.1.2 Asia Pacific Small & Medium-sized Enterprise Market by Country
    • 9.3.2 Asia Pacific IT Service Management (ITSM) Market by Deployment Type
      • 9.3.2.1 Asia Pacific Cloud Market by Country
      • 9.3.2.2 Asia Pacific On-premise Market by Country
    • 9.3.3 Asia Pacific IT Service Management (ITSM) Market by Offering
      • 9.3.3.1 Asia Pacific Solution Market by Country
      • 9.3.3.2 Asia Pacific IT Service Management (ITSM) Market by Solution Type
        • 9.3.3.2.1 Asia Pacific Operations & Performance Management Market by Country
        • 9.3.3.2.2 Asia Pacific Configuration & Change Management Market by Country
        • 9.3.3.2.3 Asia Pacific Service Portfolio Management Market by Country
        • 9.3.3.2.4 Asia Pacific Service Desk Software Market by Country
        • 9.3.3.2.5 Asia Pacific Dashboarding, Reporting & Analytics Market by Country
      • 9.3.3.3 Asia Pacific Services Market by Country
    • 9.3.4 Asia Pacific IT Service Management (ITSM) Market by Vertical
      • 9.3.4.1 Asia Pacific BFSI Market by Country
      • 9.3.4.2 Asia Pacific Government & Public Sector Market by Country
      • 9.3.4.3 Asia Pacific Energy & Utilities Market by Country
      • 9.3.4.4 Asia Pacific IT & Telecom Market by Country
      • 9.3.4.5 Asia Pacific Media & Entertainment Market by Country
      • 9.3.4.6 Asia Pacific Manufacturing Market by Country
      • 9.3.4.7 Asia Pacific Retail & Consumer Goods Market by Country
      • 9.3.4.8 Asia Pacific Healthcare & Lifesciences Market by Country
      • 9.3.4.9 Asia Pacific Others Market by Country
    • 9.3.5 Asia Pacific IT Service Management (ITSM) Market by Country
      • 9.3.5.1 China IT Service Management (ITSM) Market
        • 9.3.5.1.1 China IT Service Management (ITSM) Market by Organization Size
        • 9.3.5.1.2 China IT Service Management (ITSM) Market by Deployment Type
        • 9.3.5.1.3 China IT Service Management (ITSM) Market by Offering
        • 9.3.5.1.4 China IT Service Management (ITSM) Market by Vertical
      • 9.3.5.2 Japan IT Service Management (ITSM) Market
        • 9.3.5.2.1 Japan IT Service Management (ITSM) Market by Organization Size
        • 9.3.5.2.2 Japan IT Service Management (ITSM) Market by Deployment Type
        • 9.3.5.2.3 Japan IT Service Management (ITSM) Market by Offering
        • 9.3.5.2.4 Japan IT Service Management (ITSM) Market by Vertical
      • 9.3.5.3 India IT Service Management (ITSM) Market
        • 9.3.5.3.1 India IT Service Management (ITSM) Market by Organization Size
        • 9.3.5.3.2 India IT Service Management (ITSM) Market by Deployment Type
        • 9.3.5.3.3 India IT Service Management (ITSM) Market by Offering
        • 9.3.5.3.4 India IT Service Management (ITSM) Market by Vertical
      • 9.3.5.4 South Korea IT Service Management (ITSM) Market
        • 9.3.5.4.1 South Korea IT Service Management (ITSM) Market by Organization Size
        • 9.3.5.4.2 South Korea IT Service Management (ITSM) Market by Deployment Type
        • 9.3.5.4.3 South Korea IT Service Management (ITSM) Market by Offering
        • 9.3.5.4.4 South Korea IT Service Management (ITSM) Market by Vertical
      • 9.3.5.5 Singapore IT Service Management (ITSM) Market
        • 9.3.5.5.1 Singapore IT Service Management (ITSM) Market by Organization Size
        • 9.3.5.5.2 Singapore IT Service Management (ITSM) Market by Deployment Type
        • 9.3.5.5.3 Singapore IT Service Management (ITSM) Market by Offering
        • 9.3.5.5.4 Singapore IT Service Management (ITSM) Market by Vertical
      • 9.3.5.6 Malaysia IT Service Management (ITSM) Market
        • 9.3.5.6.1 Malaysia IT Service Management (ITSM) Market by Organization Size
        • 9.3.5.6.2 Malaysia IT Service Management (ITSM) Market by Deployment Type
        • 9.3.5.6.3 Malaysia IT Service Management (ITSM) Market by Offering
        • 9.3.5.6.4 Malaysia IT Service Management (ITSM) Market by Vertical
      • 9.3.5.7 Rest of Asia Pacific IT Service Management (ITSM) Market
        • 9.3.5.7.1 Rest of Asia Pacific IT Service Management (ITSM) Market by Organization Size
        • 9.3.5.7.2 Rest of Asia Pacific IT Service Management (ITSM) Market by Deployment Type
        • 9.3.5.7.3 Rest of Asia Pacific IT Service Management (ITSM) Market by Offering
        • 9.3.5.7.4 Rest of Asia Pacific IT Service Management (ITSM) Market by Vertical
  • 9.4 LAMEA IT Service Management (ITSM) Market
    • 9.4.1 LAMEA IT Service Management (ITSM) Market by Organization Size
      • 9.4.1.1 LAMEA Large Enterprises Market by Country
      • 9.4.1.2 LAMEA Small & Medium-sized Enterprise Market by Country
    • 9.4.2 LAMEA IT Service Management (ITSM) Market by Deployment Type
      • 9.4.2.1 LAMEA Cloud Market by Country
      • 9.4.2.2 LAMEA On-premise Market by Country
    • 9.4.3 LAMEA IT Service Management (ITSM) Market by Offering
      • 9.4.3.1 LAMEA Solution Market by Country
      • 9.4.3.2 LAMEA IT Service Management (ITSM) Market by Solution Type
        • 9.4.3.2.1 LAMEA Operations & Performance Management Market by Country
        • 9.4.3.2.2 LAMEA Configuration & Change Management Market by Country
        • 9.4.3.2.3 LAMEA Service Portfolio Management Market by Country
        • 9.4.3.2.4 LAMEA Service Desk Software Market by Country
        • 9.4.3.2.5 LAMEA Dashboarding, Reporting & Analytics Market by Country
      • 9.4.3.3 LAMEA Services Market by Country
    • 9.4.4 LAMEA IT Service Management (ITSM) Market by Vertical
      • 9.4.4.1 LAMEA BFSI Market by Country
      • 9.4.4.2 LAMEA Government & Public Sector Market by Country
      • 9.4.4.3 LAMEA Energy & Utilities Market by Country
      • 9.4.4.4 LAMEA IT & Telecom Market by Country
      • 9.4.4.5 LAMEA Media & Entertainment Market by Country
      • 9.4.4.6 LAMEA Manufacturing Market by Country
      • 9.4.4.7 LAMEA Retail & Consumer Goods Market by Country
      • 9.4.4.8 LAMEA Healthcare & Lifesciences Market by Country
      • 9.4.4.9 LAMEA Others Market by Country
    • 9.4.5 LAMEA IT Service Management (ITSM) Market by Country
      • 9.4.5.1 Brazil IT Service Management (ITSM) Market
        • 9.4.5.1.1 Brazil IT Service Management (ITSM) Market by Organization Size
        • 9.4.5.1.2 Brazil IT Service Management (ITSM) Market by Deployment Type
        • 9.4.5.1.3 Brazil IT Service Management (ITSM) Market by Offering
        • 9.4.5.1.4 Brazil IT Service Management (ITSM) Market by Vertical
      • 9.4.5.2 Argentina IT Service Management (ITSM) Market
        • 9.4.5.2.1 Argentina IT Service Management (ITSM) Market by Organization Size
        • 9.4.5.2.2 Argentina IT Service Management (ITSM) Market by Deployment Type
        • 9.4.5.2.3 Argentina IT Service Management (ITSM) Market by Offering
        • 9.4.5.2.4 Argentina IT Service Management (ITSM) Market by Vertical
      • 9.4.5.3 UAE IT Service Management (ITSM) Market
        • 9.4.5.3.1 UAE IT Service Management (ITSM) Market by Organization Size
        • 9.4.5.3.2 UAE IT Service Management (ITSM) Market by Deployment Type
        • 9.4.5.3.3 UAE IT Service Management (ITSM) Market by Offering
        • 9.4.5.3.4 UAE IT Service Management (ITSM) Market by Vertical
      • 9.4.5.4 Saudi Arabia IT Service Management (ITSM) Market
        • 9.4.5.4.1 Saudi Arabia IT Service Management (ITSM) Market by Organization Size
        • 9.4.5.4.2 Saudi Arabia IT Service Management (ITSM) Market by Deployment Type
        • 9.4.5.4.3 Saudi Arabia IT Service Management (ITSM) Market by Offering
        • 9.4.5.4.4 Saudi Arabia IT Service Management (ITSM) Market by Vertical
      • 9.4.5.5 South Africa IT Service Management (ITSM) Market
        • 9.4.5.5.1 South Africa IT Service Management (ITSM) Market by Organization Size
        • 9.4.5.5.2 South Africa IT Service Management (ITSM) Market by Deployment Type
        • 9.4.5.5.3 South Africa IT Service Management (ITSM) Market by Offering
        • 9.4.5.5.4 South Africa IT Service Management (ITSM) Market by Vertical
      • 9.4.5.6 Nigeria IT Service Management (ITSM) Market
        • 9.4.5.6.1 Nigeria IT Service Management (ITSM) Market by Organization Size
        • 9.4.5.6.2 Nigeria IT Service Management (ITSM) Market by Deployment Type
        • 9.4.5.6.3 Nigeria IT Service Management (ITSM) Market by Offering
        • 9.4.5.6.4 Nigeria IT Service Management (ITSM) Market by Vertical
      • 9.4.5.7 Rest of LAMEA IT Service Management (ITSM) Market
        • 9.4.5.7.1 Rest of LAMEA IT Service Management (ITSM) Market by Organization Size
        • 9.4.5.7.2 Rest of LAMEA IT Service Management (ITSM) Market by Deployment Type
        • 9.4.5.7.3 Rest of LAMEA IT Service Management (ITSM) Market by Offering
        • 9.4.5.7.4 Rest of LAMEA IT Service Management (ITSM) Market by Vertical

Chapter 10. Company Profiles

  • 10.1 Microsoft Corporation
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expenses
    • 10.1.5 Recent strategies and developments:
      • 10.1.5.1 Partnerships, Collaborations, and Agreements:
      • 10.1.5.2 Acquisition and Mergers:
    • 10.1.6 SWOT Analysis
  • 10.2 IBM Corporation
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Regional & Segmental Analysis
    • 10.2.4 Research & Development Expenses
    • 10.2.5 Recent strategies and developments:
      • 10.2.5.1 Partnerships, Collaborations, and Agreements:
      • 10.2.5.2 Product Launches and Product Expansions:
      • 10.2.5.3 Acquisition and Mergers:
    • 10.2.6 SWOT Analysis
  • 10.3 Open Text Corporation
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expenses
    • 10.3.5 SWOT Analysis
  • 10.4 ServiceNow, Inc.
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Regional Analysis
    • 10.4.4 Research & Development Expenses
    • 10.4.5 Recent strategies and developments:
      • 10.4.5.1 Partnerships, Collaborations, and Agreements:
      • 10.4.5.2 Acquisition and Mergers:
  • 10.5 BMC Software, Inc. (KKR & Co., Inc.)
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Recent strategies and developments:
      • 10.5.3.1 Acquisition and Mergers:
    • 10.5.4 SWOT Analysis
  • 10.6 Broadcom, Inc.
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Segmental and Regional Analysis
    • 10.6.4 Research & Development Expense
    • 10.6.5 Recent strategies and developments:
      • 10.6.5.1 Acquisition and Mergers:
    • 10.6.6 SWOT Analysis
  • 10.7 Hewlett Packard Enterprise Company
    • 10.7.1 Company Overview
    • 10.7.2 Financial Analysis
    • 10.7.3 Segmental and Regional Analysis
    • 10.7.4 Research & Development Expense
    • 10.7.5 Recent strategies and developments:
      • 10.7.5.1 Acquisition and Mergers:
    • 10.7.6 SWOT Analysis
  • 10.8 Atlassian Corporation PLC
    • 10.8.1 Company Overview
    • 10.8.2 Financial Analysis
    • 10.8.3 Regional Analysis
    • 10.8.4 Research & Development Expense
    • 10.8.5 Recent strategies and developments:
      • 10.8.5.1 Partnerships, Collaborations, and Agreements:
    • 10.8.6 SWOT Analysis
  • 10.9 Zendesk, Inc.
    • 10.9.1 Company Overview
    • 10.9.2 Recent strategies and developments:
      • 10.9.2.1 Partnerships, Collaborations, and Agreements:
      • 10.9.2.2 Acquisition and Mergers:
    • 10.9.3 SWOT Analysis
  • 10.10. Ivanti, Inc. (Clearlake Capital Group, L.P.)
    • 10.10.1 Company Overview
    • 10.10.2 SWOT Analysis

Chapter 11. Winning imperatives of IT Service Management (ITSM) Market

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