세계의 서비스 분석 시장 규모, 점유율, 동향 분석 리포트 : 기업 규모별, 컴포넌트별, 용도별, 최종 용도별, 지역별, 전망과 예측(2024-2031년)

The Global Service Analytics Market size is expected to reach $2.0 billion by 2031, rising at a market growth of 14.7% CAGR during the forecast period.

Service analytics are indispensable for optimizing operations and guaranteeing the efficient delivery of services in the BFSI sector due to the intricate nature of managing vast quantities of financial and customer data. Financial institutions leverage advanced analytics to improve decision-making, personalize customer experiences, and streamline fraud detection and claims management processes. Hence, the BFSI segment recorded 24% revenue share in the market in 2023. The segment's expansion can be attributed to its growing dependence on service analytics to improve customer service, mitigate risks, and guarantee regulatory compliance.

The major strategies followed by the market participants are Partnership as the key developmental strategy to keep pace with the changing demands of end users. For instance, In March, 2022, Cloudera, Inc. announced a global partnership with Kyndryl to accelerate customer data transformation projects across hybrid cloud environments. Additionally, In September, 2024, Oracle Corporation and Amazon Web Services (AWS) have unveiled Oracle Database AWS, a new offering that integrates Oracle's Autonomous Database and Exadata Database Service within AWS. This strategic partnership aims to streamline cloud migration, simplify database management, and deliver a unified experience, thereby enhancing agility, security, and performance for enterprise workloads.

Based on the Analysis presented in the KBV Cardinal matrix; Microsoft Corporation and Google LLC are the forerunners in the Service Analytics Market. In August, 2024, Microsoft Corporation entered into a partnership with Palantir Technologies to integrate Microsoft's Azure OpenAI Service with Palantir's AI Platforms, aiming to enhance analytics and AI services for the U.S. Defense and Intelligence Community in classified environments. Companies such as Cloudera, Inc. and Oracle Corporation are some of the key innovators in Service Analytics Market.

Market Growth Factors

It is becoming increasingly necessary for businesses to utilize the vast amounts of data they accumulate from a variety of sources, including operational metrics and consumer interactions, in order to make strategic decisions. Increasing pressure on companies to enhance operational efficiency is one of the primary factors driving this transition. Through service analytics, organizations can identify inefficiencies and implement corrective measures by analyzing performance metrics, including resolution rates, average response times, and resource allocation. Hence, these factors will aid in the growth of the market.

The proliferation of connected devices and the Internet of Things (IoT) is revolutionizing industries by producing massive quantities of real-time data that can be leveraged to enhance operational efficiency and service delivery. IoT devices are embedded with sensors that capture and transmit data, enabling organizations to monitor equipment, systems, and environments in real-time. According to the World Bank, in 2022, more than 13 billion IoT devices were in use. The integration of service analytics will remain a critical component in optimizing service delivery and enhancing operational efficiency, as indicated by official reports that corroborate the exponential growth in IoT adoption and its tangible benefits in industries such as healthcare and manufacturing. Thus, these factors will propel the growth of the market.

Market Restraining Factors

As businesses become more dependent on analytics tools to process large volumes of operational and consumer data, they must guarantee adherence to rigorous data protection regulations. Frameworks such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the U.S. set strict standards for collecting, storing, and processing personal data. Failure to comply may incur severe penalties, which can tarnish a company's reputation and finances. Hence, these privacy and security concerns are key factors that slow down the overall growth of the service analytics market.

Component Outlook

Based on component, the market is bifurcated into solution and services. The services segment procured 42% revenue share in the market in 2023. This segment includes consulting, implementation, and support services, which are essential for helping organizations effectively deploy and integrate service analytics tools. As businesses seek to maximize the value of their analytics investments, there has been a rising demand for expert services that provide tailored solutions, training, and ongoing support.

Application Outlook

On the basis of application, the market is classified into field service analytics, customer service analytics, and IT service analytics. The IT service analytics segment recorded 35% revenue share in the market in 2023. IT service analytics is utilized to monitor system efficiency, manage helpdesk operations, and discover errors before they become big problems. This is done in response to the growing reliance that enterprises are placing on cloud-based solutions and digital technology. IT teams use these analytics tools to enhance service efficiency, reduce downtime, and improve overall IT service quality.

Deployment Outlook

By deployment, the market is divided into on-premise and cloud. The cloud segment witnessed 65% revenue share in the service analytics market in 2023. Businesses across various industries increasingly migrate to cloud-based service analytics platforms because they offer real-time insights, remote accessibility, and seamless integration with other cloud-based tools. The rise in remote work and the need for organizations to adapt quickly to changing business environments have further accelerated the adoption of cloud-based service analytics.

Enterprise Size Outlook

Based on enterprise size, the market is segmented into SMEs and large enterprises. The large enterprises segment procured 64% revenue share in the market in 2023. With their vast customer bases and complex service operations, large enterprises require advanced analytics solutions to manage customer interactions, streamline service processes, and optimize field and IT services. These companies often have the financial and technological resources to invest in sophisticated analytics tools that provide deep insights into their operations.

End Use Outlook

On the basis of end use, the market is divided into BFSI, retail, government, IT & telecom, healthcare, manufacturing, and others. The retail segment garnered 17% revenue share in the market in 2023. Retailers use service analytics to analyze consumer behavior across multiple channels, track product performance, and refine marketing strategies. With the increasing prevalence of omnichannel shopping and e-commerce, service analytics is essential for retailers to satisfy customer expectations, optimize operations, and drive sales growth.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The North America segment procured 37% revenue share in the market in 2023. This region's dominance can be attributed to several factors, including the high concentration of technology-driven industries, strong investment in AI and analytics tools, and a large base of enterprises adopting data-driven service models.

Recent Strategies Deployed in the Market

• Sep-2024: Domo, Inc. came into partnership with Hakkoda to leverage AI and analytics capabilities in conjunction with Snowflake's Data Cloud. This collaboration is designed to streamline data management, enhance decision-making, and optimize analytics and visualization, delivering actionable insights and improved data utilization.
• Jun-2024: Cloudera has launched AI-driven assistants for SQL, BI, and ML, designed to accelerate data analysis, streamline AI application development, and simplify machine learning processes. These innovative tools enable enterprises to derive insights more efficiently, expanding AI capabilities for wider business applications and user accessibility.
• Apr-2024: Salesforce, Inc. has entered an expanded partnership with IQVIA. This collaboration integrates Salesforce's Life Sciences Cloud with IQVIA's OCE platform, aiming to deliver a comprehensive, AI-powered engagement solution for the life sciences sector. The partnership is set to transform healthcare interactions and analytics.
• Feb-2024: SAS Institute Inc. came into partnership with Carahsoft Technology Corp. to expand access to its AI and analytics solutions within the public sector. Under this agreement, Carahsoft will facilitate the distribution of SAS(R) Viya(R) and other advanced tools, enhancing government agencies' ability to make data-driven decisions and improve operational efficiency.
• Nov-2023: Salesforce, Inc. has entered an expanded strategic partnership with Amazon Web Services (AWS). This collaboration aims to enhance data management and AI capabilities by integrating Salesforce's Data Cloud with AWS technologies, offering Salesforce products on AWS Marketplace, and improving customer experiences through AI-driven insights and secure data management.

List of Key Companies Profiled

• Cloudera, Inc.
• MicroStrategy, Inc.
• Microsoft Corporation
• Oracle Corporation
• Salesforce, Inc.
• SAP SE
• ServiceNow, Inc.
• SAS Institute Inc.
• Domo, Inc.
• Google LLC

Global Service Analytics Market Report Segmentation

By Enterprise Size

• Large Enterprises
• SMEs

By Component

• Solution
• Services

By Deployment

• Cloud
• On-premise

By Application

• Customer Service Analytics
• IT Service Analytics
• Field Service Analytics

By End Use

• BFSI
• IT & Telecom
• Retail
• Healthcare
• Manufacturing
• Government
• Other End Uses

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

• 1.1 Market Definition
• 1.2 Objectives
• 1.3 Market Scope
• 1.4 Segmentation
  • 1.4.1 Global Service Analytics Market, by Enterprise Size
  • 1.4.2 Global Service Analytics Market, by Component
  • 1.4.3 Global Service Analytics Market, by Deployment
  • 1.4.4 Global Service Analytics Market, by Application
  • 1.4.5 Global Service Analytics Market, by End Use
  • 1.4.6 Global Service Analytics Market, by Geography
• 1.5 Methodology for the research

Chapter 2. Market at a Glance

• 2.1 Key Highlights

Chapter 3. Market Overview

• 3.1 Introduction
  • 3.1.1 Overview
    • 3.1.1.1 Market Composition and Scenario
• 3.2 Key Factors Impacting the Market
  • 3.2.1 Market Drivers
  • 3.2.2 Market Restraints
  • 3.2.3 Market Opportunities
  • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

• 4.1 KBV Cardinal Matrix
• 4.2 Recent Industry Wide Strategic Developments
  • 4.2.1 Partnerships, Collaborations and Agreements
  • 4.2.2 Product Launches and Product Expansions
  • 4.2.3 Acquisition and Mergers
• 4.3 Market Share Analysis, 2023
• 4.4 Top Winning Strategies
  • 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
  • 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jun - 2024, Sep) Leading Players
• 4.5 Porter Five Forces Analysis

Chapter 5. Global Service Analytics Market by Enterprise Size

• 5.1 Global Large Enterprises Market by Region
• 5.2 Global SMEs Market by Region

Chapter 6. Global Service Analytics Market by Component

• 6.1 Global Solution Market by Region
• 6.2 Global Services Market by Region

Chapter 7. Global Service Analytics Market by Deployment

• 7.1 Global Cloud Market by Region
• 7.2 Global On-premise Market by Region

Chapter 8. Global Service Analytics Market by Application

• 8.1 Global Customer Service Analytics Market by Region
• 8.2 Global IT Service Analytics Market by Region
• 8.3 Global Field Service Analytics Market by Region

Chapter 9. Global Service Analytics Market by End Use

• 9.1 Global BFSI Market by Region
• 9.2 Global IT & Telecom Market by Region
• 9.3 Global Retail Market by Region
• 9.4 Global Healthcare Market by Region
• 9.5 Global Manufacturing Market by Region
• 9.6 Global Government Market by Region
• 9.7 Global Other End Uses Market by Region

Chapter 10. Global Service Analytics Market by Region

• 10.1 North America Service Analytics Market
  • 10.1.1 North America Service Analytics Market by Enterprise Size
    • 10.1.1.1 North America Large Enterprises Market by Region
    • 10.1.1.2 North America SMEs Market by Region
  • 10.1.2 North America Service Analytics Market by Component
    • 10.1.2.1 North America Solution Market by Country
    • 10.1.2.2 North America Services Market by Country
  • 10.1.3 North America Service Analytics Market by Deployment
    • 10.1.3.1 North America Cloud Market by Country
    • 10.1.3.2 North America On-premise Market by Country
  • 10.1.4 North America Service Analytics Market by Application
    • 10.1.4.1 North America Customer Service Analytics Market by Country
    • 10.1.4.2 North America IT Service Analytics Market by Country
    • 10.1.4.3 North America Field Service Analytics Market by Country
  • 10.1.5 North America Service Analytics Market by End Use
    • 10.1.5.1 North America BFSI Market by Country
    • 10.1.5.2 North America IT & Telecom Market by Country
    • 10.1.5.3 North America Retail Market by Country
    • 10.1.5.4 North America Healthcare Market by Country
    • 10.1.5.5 North America Manufacturing Market by Country
    • 10.1.5.6 North America Government Market by Country
    • 10.1.5.7 North America Other End Uses Market by Country
  • 10.1.6 North America Service Analytics Market by Country
    • 10.1.6.1 US Service Analytics Market
      • 10.1.6.1.1 US Service Analytics Market by Enterprise Size
      • 10.1.6.1.2 US Service Analytics Market by Component
      • 10.1.6.1.3 US Service Analytics Market by Deployment
      • 10.1.6.1.4 US Service Analytics Market by Application
      • 10.1.6.1.5 US Service Analytics Market by End Use
    • 10.1.6.2 Canada Service Analytics Market
      • 10.1.6.2.1 Canada Service Analytics Market by Enterprise Size
      • 10.1.6.2.2 Canada Service Analytics Market by Component
      • 10.1.6.2.3 Canada Service Analytics Market by Deployment
      • 10.1.6.2.4 Canada Service Analytics Market by Application
      • 10.1.6.2.5 Canada Service Analytics Market by End Use
    • 10.1.6.3 Mexico Service Analytics Market
      • 10.1.6.3.1 Mexico Service Analytics Market by Enterprise Size
      • 10.1.6.3.2 Mexico Service Analytics Market by Component
      • 10.1.6.3.3 Mexico Service Analytics Market by Deployment
      • 10.1.6.3.4 Mexico Service Analytics Market by Application
      • 10.1.6.3.5 Mexico Service Analytics Market by End Use
    • 10.1.6.4 Rest of North America Service Analytics Market
      • 10.1.6.4.1 Rest of North America Service Analytics Market by Enterprise Size
      • 10.1.6.4.2 Rest of North America Service Analytics Market by Component
      • 10.1.6.4.3 Rest of North America Service Analytics Market by Deployment
      • 10.1.6.4.4 Rest of North America Service Analytics Market by Application
      • 10.1.6.4.5 Rest of North America Service Analytics Market by End Use
• 10.2 Europe Service Analytics Market
  • 10.2.1 Europe Service Analytics Market by Enterprise Size
    • 10.2.1.1 Europe Large Enterprises Market by Country
    • 10.2.1.2 Europe SMEs Market by Country
  • 10.2.2 Europe Service Analytics Market by Component
    • 10.2.2.1 Europe Solution Market by Country
    • 10.2.2.2 Europe Services Market by Country
  • 10.2.3 Europe Service Analytics Market by Deployment
    • 10.2.3.1 Europe Cloud Market by Country
    • 10.2.3.2 Europe On-premise Market by Country
  • 10.2.4 Europe Service Analytics Market by Application
    • 10.2.4.1 Europe Customer Service Analytics Market by Country
    • 10.2.4.2 Europe IT Service Analytics Market by Country
    • 10.2.4.3 Europe Field Service Analytics Market by Country
  • 10.2.5 Europe Service Analytics Market by End Use
    • 10.2.5.1 Europe BFSI Market by Country
    • 10.2.5.2 Europe IT & Telecom Market by Country
    • 10.2.5.3 Europe Retail Market by Country
    • 10.2.5.4 Europe Healthcare Market by Country
    • 10.2.5.5 Europe Manufacturing Market by Country
    • 10.2.5.6 Europe Government Market by Country
    • 10.2.5.7 Europe Other End Uses Market by Country
  • 10.2.6 Europe Service Analytics Market by Country
    • 10.2.6.1 Germany Service Analytics Market
      • 10.2.6.1.1 Germany Service Analytics Market by Enterprise Size
      • 10.2.6.1.2 Germany Service Analytics Market by Component
      • 10.2.6.1.3 Germany Service Analytics Market by Deployment
      • 10.2.6.1.4 Germany Service Analytics Market by Application
      • 10.2.6.1.5 Germany Service Analytics Market by End Use
    • 10.2.6.2 UK Service Analytics Market
      • 10.2.6.2.1 UK Service Analytics Market by Enterprise Size
      • 10.2.6.2.2 UK Service Analytics Market by Component
      • 10.2.6.2.3 UK Service Analytics Market by Deployment
      • 10.2.6.2.4 UK Service Analytics Market by Application
      • 10.2.6.2.5 UK Service Analytics Market by End Use
    • 10.2.6.3 France Service Analytics Market
      • 10.2.6.3.1 France Service Analytics Market by Enterprise Size
      • 10.2.6.3.2 France Service Analytics Market by Component
      • 10.2.6.3.3 France Service Analytics Market by Deployment
      • 10.2.6.3.4 France Service Analytics Market by Application
      • 10.2.6.3.5 France Service Analytics Market by End Use
    • 10.2.6.4 Russia Service Analytics Market
      • 10.2.6.4.1 Russia Service Analytics Market by Enterprise Size
      • 10.2.6.4.2 Russia Service Analytics Market by Component
      • 10.2.6.4.3 Russia Service Analytics Market by Deployment
      • 10.2.6.4.4 Russia Service Analytics Market by Application
      • 10.2.6.4.5 Russia Service Analytics Market by End Use
    • 10.2.6.5 Spain Service Analytics Market
      • 10.2.6.5.1 Spain Service Analytics Market by Enterprise Size
      • 10.2.6.5.2 Spain Service Analytics Market by Component
      • 10.2.6.5.3 Spain Service Analytics Market by Deployment
      • 10.2.6.5.4 Spain Service Analytics Market by Application
      • 10.2.6.5.5 Spain Service Analytics Market by End Use
    • 10.2.6.6 Italy Service Analytics Market
      • 10.2.6.6.1 Italy Service Analytics Market by Enterprise Size
      • 10.2.6.6.2 Italy Service Analytics Market by Component
      • 10.2.6.6.3 Italy Service Analytics Market by Deployment
      • 10.2.6.6.4 Italy Service Analytics Market by Application
      • 10.2.6.6.5 Italy Service Analytics Market by End Use
    • 10.2.6.7 Rest of Europe Service Analytics Market
      • 10.2.6.7.1 Rest of Europe Service Analytics Market by Enterprise Size
      • 10.2.6.7.2 Rest of Europe Service Analytics Market by Component
      • 10.2.6.7.3 Rest of Europe Service Analytics Market by Deployment
      • 10.2.6.7.4 Rest of Europe Service Analytics Market by Application
      • 10.2.6.7.5 Rest of Europe Service Analytics Market by End Use
• 10.3 Asia Pacific Service Analytics Market
  • 10.3.1 Asia Pacific Service Analytics Market by Enterprise Size
    • 10.3.1.1 Asia Pacific Large Enterprises Market by Country
    • 10.3.1.2 Asia Pacific SMEs Market by Country
  • 10.3.2 Asia Pacific Service Analytics Market by Component
    • 10.3.2.1 Asia Pacific Solution Market by Country
    • 10.3.2.2 Asia Pacific Services Market by Country
  • 10.3.3 Asia Pacific Service Analytics Market by Deployment
    • 10.3.3.1 Asia Pacific Cloud Market by Country
    • 10.3.3.2 Asia Pacific On-premise Market by Country
  • 10.3.4 Asia Pacific Service Analytics Market by Application
    • 10.3.4.1 Asia Pacific Customer Service Analytics Market by Country
    • 10.3.4.2 Asia Pacific IT Service Analytics Market by Country
    • 10.3.4.3 Asia Pacific Field Service Analytics Market by Country
  • 10.3.5 Asia Pacific Service Analytics Market by End Use
    • 10.3.5.1 Asia Pacific BFSI Market by Country
    • 10.3.5.2 Asia Pacific IT & Telecom Market by Country
    • 10.3.5.3 Asia Pacific Retail Market by Country
    • 10.3.5.4 Asia Pacific Healthcare Market by Country
    • 10.3.5.5 Asia Pacific Manufacturing Market by Country
    • 10.3.5.6 Asia Pacific Government Market by Country
    • 10.3.5.7 Asia Pacific Other End Uses Market by Country
  • 10.3.6 Asia Pacific Service Analytics Market by Country
    • 10.3.6.1 China Service Analytics Market
      • 10.3.6.1.1 China Service Analytics Market by Enterprise Size
      • 10.3.6.1.2 China Service Analytics Market by Component
      • 10.3.6.1.3 China Service Analytics Market by Deployment
      • 10.3.6.1.4 China Service Analytics Market by Application
      • 10.3.6.1.5 China Service Analytics Market by End Use
    • 10.3.6.2 Japan Service Analytics Market
      • 10.3.6.2.1 Japan Service Analytics Market by Enterprise Size
      • 10.3.6.2.2 Japan Service Analytics Market by Component
      • 10.3.6.2.3 Japan Service Analytics Market by Deployment
      • 10.3.6.2.4 Japan Service Analytics Market by Application
      • 10.3.6.2.5 Japan Service Analytics Market by End Use
    • 10.3.6.3 India Service Analytics Market
      • 10.3.6.3.1 India Service Analytics Market by Enterprise Size
      • 10.3.6.3.2 India Service Analytics Market by Component
      • 10.3.6.3.3 India Service Analytics Market by Deployment
      • 10.3.6.3.4 India Service Analytics Market by Application
      • 10.3.6.3.5 India Service Analytics Market by End Use
    • 10.3.6.4 South Korea Service Analytics Market
      • 10.3.6.4.1 South Korea Service Analytics Market by Enterprise Size
      • 10.3.6.4.2 South Korea Service Analytics Market by Component
      • 10.3.6.4.3 South Korea Service Analytics Market by Deployment
      • 10.3.6.4.4 South Korea Service Analytics Market by Application
      • 10.3.6.4.5 South Korea Service Analytics Market by End Use
    • 10.3.6.5 Australia Service Analytics Market
      • 10.3.6.5.1 Australia Service Analytics Market by Enterprise Size
      • 10.3.6.5.2 Australia Service Analytics Market by Component
      • 10.3.6.5.3 Australia Service Analytics Market by Deployment
      • 10.3.6.5.4 Australia Service Analytics Market by Application
      • 10.3.6.5.5 Australia Service Analytics Market by End Use
    • 10.3.6.6 Malaysia Service Analytics Market
      • 10.3.6.6.1 Malaysia Service Analytics Market by Enterprise Size
      • 10.3.6.6.2 Malaysia Service Analytics Market by Component
      • 10.3.6.6.3 Malaysia Service Analytics Market by Deployment
      • 10.3.6.6.4 Malaysia Service Analytics Market by Application
      • 10.3.6.6.5 Malaysia Service Analytics Market by End Use
    • 10.3.6.7 Rest of Asia Pacific Service Analytics Market
      • 10.3.6.7.1 Rest of Asia Pacific Service Analytics Market by Enterprise Size
      • 10.3.6.7.2 Rest of Asia Pacific Service Analytics Market by Component
      • 10.3.6.7.3 Rest of Asia Pacific Service Analytics Market by Deployment
      • 10.3.6.7.4 Rest of Asia Pacific Service Analytics Market by Application
      • 10.3.6.7.5 Rest of Asia Pacific Service Analytics Market by End Use
• 10.4 LAMEA Service Analytics Market
  • 10.4.1 LAMEA Service Analytics Market by Enterprise Size
    • 10.4.1.1 LAMEA Large Enterprises Market by Country
    • 10.4.1.2 LAMEA SMEs Market by Country
  • 10.4.2 LAMEA Service Analytics Market by Component
    • 10.4.2.1 LAMEA Solution Market by Country
    • 10.4.2.2 LAMEA Services Market by Country
  • 10.4.3 LAMEA Service Analytics Market by Deployment
    • 10.4.3.1 LAMEA Cloud Market by Country
    • 10.4.3.2 LAMEA On-premise Market by Country
  • 10.4.4 LAMEA Service Analytics Market by Application
    • 10.4.4.1 LAMEA Customer Service Analytics Market by Country
    • 10.4.4.2 LAMEA IT Service Analytics Market by Country
    • 10.4.4.3 LAMEA Field Service Analytics Market by Country
  • 10.4.5 LAMEA Service Analytics Market by End Use
    • 10.4.5.1 LAMEA BFSI Market by Country
    • 10.4.5.2 LAMEA IT & Telecom Market by Country
    • 10.4.5.3 LAMEA Retail Market by Country
    • 10.4.5.4 LAMEA Healthcare Market by Country
    • 10.4.5.5 LAMEA Manufacturing Market by Country
    • 10.4.5.6 LAMEA Government Market by Country
    • 10.4.5.7 LAMEA Other End Uses Market by Country
  • 10.4.6 LAMEA Service Analytics Market by Country
    • 10.4.6.1 Brazil Service Analytics Market
      • 10.4.6.1.1 Brazil Service Analytics Market by Enterprise Size
      • 10.4.6.1.2 Brazil Service Analytics Market by Component
      • 10.4.6.1.3 Brazil Service Analytics Market by Deployment
      • 10.4.6.1.4 Brazil Service Analytics Market by Application
      • 10.4.6.1.5 Brazil Service Analytics Market by End Use
    • 10.4.6.2 Argentina Service Analytics Market
      • 10.4.6.2.1 Argentina Service Analytics Market by Enterprise Size
      • 10.4.6.2.2 Argentina Service Analytics Market by Component
      • 10.4.6.2.3 Argentina Service Analytics Market by Deployment
      • 10.4.6.2.4 Argentina Service Analytics Market by Application
      • 10.4.6.2.5 Argentina Service Analytics Market by End Use
    • 10.4.6.3 UAE Service Analytics Market
      • 10.4.6.3.1 UAE Service Analytics Market by Enterprise Size
      • 10.4.6.3.2 UAE Service Analytics Market by Component
      • 10.4.6.3.3 UAE Service Analytics Market by Deployment
      • 10.4.6.3.4 UAE Service Analytics Market by Application
      • 10.4.6.3.5 UAE Service Analytics Market by End Use
    • 10.4.6.4 Saudi Arabia Service Analytics Market
      • 10.4.6.4.1 Saudi Arabia Service Analytics Market by Enterprise Size
      • 10.4.6.4.2 Saudi Arabia Service Analytics Market by Component
      • 10.4.6.4.3 Saudi Arabia Service Analytics Market by Deployment
      • 10.4.6.4.4 Saudi Arabia Service Analytics Market by Application
      • 10.4.6.4.5 Saudi Arabia Service Analytics Market by End Use
    • 10.4.6.5 South Africa Service Analytics Market
      • 10.4.6.5.1 South Africa Service Analytics Market by Enterprise Size
      • 10.4.6.5.2 South Africa Service Analytics Market by Component
      • 10.4.6.5.3 South Africa Service Analytics Market by Deployment
      • 10.4.6.5.4 South Africa Service Analytics Market by Application
      • 10.4.6.5.5 South Africa Service Analytics Market by End Use
    • 10.4.6.6 Nigeria Service Analytics Market
      • 10.4.6.6.1 Nigeria Service Analytics Market by Enterprise Size
      • 10.4.6.6.2 Nigeria Service Analytics Market by Component
      • 10.4.6.6.3 Nigeria Service Analytics Market by Deployment
      • 10.4.6.6.4 Nigeria Service Analytics Market by Application
      • 10.4.6.6.5 Nigeria Service Analytics Market by End Use
    • 10.4.6.7 Rest of LAMEA Service Analytics Market
      • 10.4.6.7.1 Rest of LAMEA Service Analytics Market by Enterprise Size
      • 10.4.6.7.2 Rest of LAMEA Service Analytics Market by Component
      • 10.4.6.7.3 Rest of LAMEA Service Analytics Market by Deployment
      • 10.4.6.7.4 Rest of LAMEA Service Analytics Market by Application
      • 10.4.6.7.5 Rest of LAMEA Service Analytics Market by End Use

Chapter 11. Company Profiles

• 11.1 Cloudera, Inc.
  • 11.1.1 Company Overview
  • 11.1.2 Recent strategies and developments:
    • 11.1.2.1 Partnerships, Collaborations, and Agreements:
    • 11.1.2.2 Product Launches and Product Expansions:
    • 11.1.2.3 Acquisition and Mergers:
  • 11.1.3 SWOT Analysis
• 11.2 MicroStrategy, Inc.
  • 11.2.1 Company Overview
  • 11.2.2 Financial Analysis
  • 11.2.3 Regional Analysis
  • 11.2.4 Research & Development Expenses
  • 11.2.5 Recent strategies and developments:
    • 11.2.5.1 Partnerships, Collaborations, and Agreements:
    • 11.2.5.2 Product Launches and Product Expansions:
  • 11.2.6 SWOT Analysis
• 11.3 Microsoft Corporation
  • 11.3.1 Company Overview
  • 11.3.2 Financial Analysis
  • 11.3.3 Segmental and Regional Analysis
  • 11.3.4 Research & Development Expenses
  • 11.3.5 Recent strategies and developments:
    • 11.3.5.1 Partnerships, Collaborations, and Agreements:
    • 11.3.5.2 Acquisition and Mergers:
  • 11.3.6 SWOT Analysis
• 11.4 Oracle Corporation
  • 11.4.1 Company Overview
  • 11.4.2 Financial Analysis
  • 11.4.3 Segmental and Regional Analysis
  • 11.4.4 Research & Development Expense
  • 11.4.5 Recent strategies and developments:
    • 11.4.5.1 Partnerships, Collaborations, and Agreements:
    • 11.4.5.2 Product Launches and Product Expansions:
  • 11.4.6 SWOT Analysis
• 11.5 Salesforce, Inc.
  • 11.5.1 Company Overview
  • 11.5.2 Financial Analysis
  • 11.5.3 Regional Analysis
  • 11.5.4 Research & Development Expenses
  • 11.5.5 Recent strategies and developments:
    • 11.5.5.1 Partnerships, Collaborations, and Agreements:
  • 11.5.6 SWOT Analysis
• 11.6 SAP SE
  • 11.6.1 Company Overview
  • 11.6.2 Financial Analysis
  • 11.6.3 Regional Analysis
  • 11.6.4 Research & Development Expense
  • 11.6.5 Recent strategies and developments:
    • 11.6.5.1 Partnerships, Collaborations, and Agreements:
    • 11.6.5.2 Acquisition and Mergers:
  • 11.6.6 SWOT Analysis
• 11.7 ServiceNow, Inc.
  • 11.7.1 Company Overview
  • 11.7.2 Financial Analysis
  • 11.7.3 Regional Analysis
  • 11.7.4 Research & Development Expenses
  • 11.7.5 Recent strategies and developments:
    • 11.7.5.1 Acquisition and Mergers:
• 11.8 SAS Institute, Inc.
  • 11.8.1 Company Overview
  • 11.8.2 Recent strategies and developments:
    • 11.8.2.1 Partnerships, Collaborations, and Agreements:
  • 11.8.3 SWOT Analysis
• 11.9 Domo, Inc
  • 11.9.1 Company Overview
  • 11.9.2 Financial Analysis
  • 11.9.3 Regional Analysis
  • 11.9.4 Research & Development Expenses
  • 11.9.5 Recent strategies and developments:
    • 11.9.5.1 Partnerships, Collaborations, and Agreements:
  • 11.9.6 SWOT Analysis
• 11.10. Google LLC (Alphabet Inc.)
  • 11.10.1 Company Overview
  • 11.10.2 Financial Analysis
  • 11.10.3 Segmental and Regional Analysis
  • 11.10.4 Research & Development Expense
  • 11.10.5 Recent strategies and developments:
    • 11.10.5.1 Partnerships, Collaborations, and Agreements:
  • 11.10.6 SWOT Analysis

Chapter 12. Winning Imperatives of Service Analytics Market