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세계의 BPO용 디지털 전환 시장 규모, 점유율, 동향 분석 : 도입 모드별, 기술별, 기업 규모별, 업종별, 지역별, 전망과 예측(2024-2031년)

Global Digital Transformation in BPO Market Size, Share & Trends Analysis Report By Deployment Mode, By Technology, By Enterprise Size, By Industry Vertical, By Regional Outlook and Forecast, 2024 - 2031
발행일: | 리서치사: KBV Research | 페이지 정보: 영문 357 Pages | 배송안내 : 즉시배송

    
    
    



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세계의 BPO용 디지털 전환 시장 규모는 예측 기간 중 19.8%의 CAGR로 시장 성장하며, 2031년까지 3,070억 달러에 달할 것으로 예상되고 있습니다.

KBV Cardinal Matrix - BPO 시장 경쟁 분석

KBV Cardinal Matrix에 제시된 분석에 따르면 Accenture PLC, IBM Corporation, Tata Consultancy Services Ltd.가 BPO를 위한 디지털 전환 시장의 선두주자입니다.2023년 12월, IBM Corporation은 비즈니스 분석 회사 인 Dun & Bradstreet와 제휴하여 Dun & Bradstreet의 데이터 클라우드를 IBM의 watsonx와 통합하여 조직에서 생성형 AI의 채택을 강화했습니다. Infosys Limited, Cognizant Technology Solutions Corporation, HCL Technologies Ltd.와 같은 회사는 신뢰와 책임감 있는 AI 관행에 중점을 두면서 비즈니스 효율성과 의사결정을 개선합니다, 는 BPO를 위한 디지털 전환 시장의 주요 혁신 기업 중 일부입니다.

시장 성장 요인

강화된 고객 경험(CX)에 대한 수요는 이 시장의 큰 원동력입니다. 고객이 점점 더 식별력이 높아지고 원활하고 개인화된 상호 작용을 기대함에 따라 BPO 제공 업체는 진화하는 기대에 부응하기 위해 첨단 디지털 기술과 혁신적인 전략을 채택해야 합니다. 오늘날의 고객은 자신의 필요와 취향에 맞는 맞춤형 경험을 기대합니다. 따라서 향상된 고객 경험에 대한 수요가 증가함에 따라 시장 성장을 가속할 것입니다.

또한 기업이 고객 맞춤형 경험을 제공하기 위해 노력함에 따라 데이터베이스 인사이트의 필요성이 매우 중요해졌으며, BPO 제공 업체는 데이터 분석 툴을 사용하여 고객 정보, 선호도 및 행동을 수집하고 분석하는 데 점점 더 많은 노력을 기울이고 있습니다. 고객의 패턴을 이해함으로써 BPO 기업은 개인화된 서비스와 솔루션을 제공함으로써 고객 만족도와 충성도를 높일 수 있습니다. 개인화에 중점을 두면 BPO 제공 업체는 고급 분석 기능에 투자하여 비즈니스의 디지털 혁신을 촉진하기 위해 고급 분석 기능에 투자하게 됩니다. 결론적으로, 데이터에 기반한 의사결정에 대한 필요성이 증가하면서 시장 성장을 촉진하고 있습니다.

시장 성장 억제요인

디지털 전환을 통해 큰 ROI를 달성하기 위해서는 장기적인 관점이 필요한 경우가 많습니다. 특히 당장 재무적 성과를 보여줘야 한다는 압박을 받고 있는 BPO 프로바이더에게는 높은 초기 비용이 큰 부담으로 작용할 수 있습니다. 장기적인 투자에 대한 주저함은 혁신이 정체되고, BPO 기업이 최신 기술을 도입하지 못해 시장 경쟁력을 잃게 될 수 있습니다. 따라서 높은 초기 투자비용은 시장 성장을 저해하는 요인으로 작용하고 있습니다.

시장의 주요 기업은 시장에서 경쟁력을 유지하기 위해 다양하고 혁신적인 제품으로 경쟁하고 있습니다. 시장의 주요 기업은 다양한 산업 수요를 충족시키기 위해 다양한 전략을 채택하고 있습니다. 시장의 주요 개발 전략은 파트너십, 협업 및 계약입니다.

도입 모드 전망

배치 모드에 따라 이 시장은 클라우드와 온프레미스로 나뉘며, 2023년에는 온프레미스 배치 부문이 BPO용 디지털 전환 시장에서 33%의 매출 점유율을 차지할 것으로 예상됩니다. 기밀 정보를 관리하는 분야에서 사업을 운영하는 기업은 데이터에 대한 통제력을 유지하고 시스템이 엄격한 산업 표준을 준수하도록 보장하기 위해 온프레미스 솔루션을 선호하는 경우가 많습니다. 또한 온프레미스 구축은 사용자 정의가 가능하므로 기업은 특정 운영 요구 사항과 기존 인프라에 맞게 시스템을 맞춤화할 수 있습니다.

기술 전망

이 시장은 기술을 기반으로 로봇 프로세스 자동화(RPA), 클라우드 컴퓨팅, 인공지능(AI) 및 머신러닝(ML), 데이터 분석 및 빅데이터, 사이버 보안 솔루션 등으로 나뉩니다. 클라우드 컴퓨팅 부문은 2023년 BPO 디지털 전환 시장에서 27%의 매출 점유율을 차지할 것으로 예상됩니다. 클라우드 솔루션의 광범위한 채택으로 BPO 프로바이더들은 운영 효율성, 확장성, 유연성을 향상시킬 수 있으며, 클라우드 기반 시스템을 선호하는 경향이 증가하고 있습니다. 클라우드 컴퓨팅은 인프라 비용을 절감하고 서비스 제공을 개선할 수 있으므로 BPO의 디지털 전환 전략에 있으며, 매우 중요한 요소로 자리 잡고 있습니다.

기업 규모 전망

기업 규모에 따라 이 시장은 대기업, 중견기업, 중소기업으로 나뉘며, 2023년에는 중견기업 부문이 BPO용 디지털 전환 시장에서 25%의 매출 점유율을 차지할 것으로 예상됩니다. 이 부문은 중견기업이 대기업과 같은 막대한 자원을 사용하지 않고도 업무 효율성을 높이려는 경우가 많기 때문에 독특한 과제와 기회를 가지고 있습니다.

업종 전망

업종별로는 은행, 금융 서비스, 은행/금융서비스/보험(BFSI), IT 및 통신, 헬스케어 및 생명과학, 제조, 소매 및 E-Commerce, 에너지 및 유틸리티, 기타로 분류되며, 2023년에는 IT 및 통신 부문이 BPO 디지털 전환 시장에서 22%의 매출 점유율을 차지할 것으로 예상됩니다. BPO 디지털 전환 시장에서 22%의 매출 점유율을 기록할 것으로 예상됩니다. 이러한 성과는 고객 서비스 개선, 업무 간소화, 전반적인 효율성 향상에 필수적인 인공지능(AI), 머신러닝(ML), 클라우드 컴퓨팅과 같은 첨단 기술에 대한 업계의 의존도가 높아진 데 따른 것입니다.

지역 전망

지역별로는 북미, 유럽, 아시아태평양, 라틴아메리카, 중동 및 아프리카에서 분석되었으며, 2023년 아시아태평양은 BPO 디지털 전환 시장에서 28%의 매출 점유율을 차지할 것으로 예상됩니다. 이러한 성장은 지역 국가들의 급속한 경제 발전, 대규모 숙련된 인력 풀, 경쟁력 있는 인건비 등 여러 요인에 기인하며, 이는 세계 기업이 아웃소싱을 추진하는 계기가 되고 있습니다. 인도, 필리핀, 중국과 같은 국가들은 고객 지원에서 IT 및 데이터 관리까지 다양한 서비스를 제공하며 BPO 환경의 주요 기업으로 부상하고 있습니다.

시장 경쟁 및 특성

BPO 디지털 전환 시장의 경쟁은 틈새 전문성, 혁신적인 기술, 비용 효율적인 솔루션을 활용하는 소규모 업체들이 주도하고 있습니다. 이들 기업은 민첩성, 개인화된 서비스, 자동화, AI, 클라우드 기반 플랫폼 전문성에 중점을 두고 있으며, 이를 통해 더 큰 규모의 기존 업체들과 경쟁할 수 있는 기회를 창출하고 있습니다.

목차

제1장 시장 범위와 조사 방법

  • 시장의 정의
  • 목적
  • 시장 범위
  • 세분화
  • 조사 방법

제2장 시장 개관

  • 주요 하이라이트

제3장 시장 개요

  • 서론
    • 개요
      • 시장 구성과 시나리오
  • 시장에 영향을 미치는 주요 요인
    • 시장 성장 촉진요인
    • 시장 성장 억제요인
    • 시장 기회
    • 시장이 해결해야 할 과제

제4장 경쟁 분석 : 세계

  • KBV Cardinal Matrix
  • 최근 업계 전체의 전략적 개발
    • 파트너십, 협업 및 계약
    • 인수와 합병
  • 시장 점유율 분석, 2023년
  • 주요 성공 전략
    • 주요 전략
    • 주요 전략적 움직임
  • Porter's Five Forces 분석

제5장 세계의 BPO용 디지털 전환 시장 : 도입 모드별

  • 세계의 클라우드 시장 : 지역별
  • 세계의 온프레미스 시장 : 지역별

제6장 세계의 BPO용 디지털 전환 시장 : 기술별

  • 세계의 로보틱 프로세스 자동화(RPA) 시장 : 지역별
  • 세계의 클라우드 컴퓨팅 시장 : 지역별
  • 세계의 인공지능(AI)·기계학습(ML) 시장 : 지역별
  • 세계의 데이터 애널리틱스·빅데이터 시장 : 지역별
  • 세계의 사이버 보안 솔루션·기타 시장 : 지역별

제7장 세계의 BPO용 디지털 전환 시장 : 기업 규모별

  • 세계의 대기업 시장 : 지역별
  • 세계의 중기업 시장 : 지역별
  • 세계의 소기업 시장 : 지역별

제8장 세계의 BPO용 디지털 전환 시장 : 업종별

  • 세계의 BFSI 시장 : 지역별
  • 세계의 IT·통신 시장 : 지역별
  • 세계의 헬스케어·생명과학 시장 : 지역별
  • 세계의 제조 시장 : 지역별
  • 세계의 소매·E-Commerce 시장 : 지역별
  • 세계의 에너지·유틸리티 시장 : 지역별
  • 세계의 기타 업종 시장 : 지역별

제9장 세계의 BPO용 디지털 전환 시장 : 지역별

  • 북미
    • 북미의 BPO용 디지털 전환 시장 : 국가별
      • 미국
      • 캐나다
      • 멕시코
      • 기타 북미 지역
  • 유럽
    • 유럽의 BPO용 디지털 전환 시장 : 국가별
      • 독일
      • 영국
      • 프랑스
      • 러시아
      • 스페인
      • 이탈리아
      • 기타 유럽 지역
  • 아시아태평양
    • 아시아태평양의 BPO용 디지털 전환 시장 : 국가별
      • 중국
      • 일본
      • 인도
      • 한국
      • 호주
      • 말레이시아
      • 기타 아시아태평양
  • 라틴아메리카·중동 및 아프리카
    • 라틴아메리카·중동 및 아프리카의 BPO용 디지털 전환 시장 : 국가별
      • 브라질
      • 아르헨티나
      • 아랍에미리트
      • 사우디아라비아
      • 남아프리카공화국
      • 나이지리아
      • 기타 라틴아메리카·중동 및 아프리카 지역

제10장 기업 개요

  • Tata Consultancy Services Ltd
  • Infosys Limited
  • Wipro Limited
  • Genpact Limited
  • Capgemini SE
  • HCL Technologies Ltd(HCL Enterprises)
  • IBM Corporation
  • Accenture PLC
  • Cognizant Technology Solutions Corporation
  • Teleperformance SE

제11장 BPO용 디지털 전환 시장의 필수요건

KSA 24.11.18

The Global Digital Transformation in BPO Market size is expected to reach $307 billion by 2031, rising at a market growth of 19.8% CAGR during the forecast period.

The North America region witnessed 38% revenue share in the digital transformation in BPO market in 2023. This significant share can be attributed to the region's robust economy, advanced technological infrastructure, and a strong presence of major corporations increasingly adopting digital solutions to enhance their operational efficiency.

The major strategies followed by the market participants are Partnerships as the key developmental strategy to keep pace with the changing demands of end users. For instance, In May, 2024, Cognizant joined hands with ABG, a global conglomerate with diverse interests, including telecommunications and manufacturing, to enhance automation and BPO services. This initiative is designed to optimize operational efficiency and minimize manual processes, with Cognizant applying its expertise in automation to drive digital transformation across ABG's business units. Moreover, In July, 2024, Genpact partnered with Reworld, a waste management company. The partnership aimed to enhance sustainability and operational efficiency in finance, sourcing, and IT functions.

KBV Cardinal Matrix - Digital Transformation in BPO Market Competition Analysis

Based on the Analysis presented in the KBV Cardinal matrix; Accenture PLC, IBM Corporation, Tata Consultancy Services Ltd. are the forerunners in the Digital Transformation in BPO Market. In December, 2023, IBM Corporation entered a partnership with Dun & Bradstreet, a business analytics company, to integrate Dun & Bradstreet's Data Cloud with IBM's watsonx, enhancing generative AI adoption for organizations. Their offerings, including the Ask Procurement solution, would improve business efficiency and decision-making while emphasizing trust and responsible AI practices. Companies such as Infosys Limited, Cognizant Technology Solutions Corporation, HCL Technologies Ltd. are some of the key innovators in Digital Transformation in BPO Market.

Market Growth Factors

The demand for an enhanced customer experience (CX) is a significant driver of this market. As customers become more discerning and expect seamless, personalized interactions, BPO providers must adopt advanced digital technologies and innovative strategies to meet these evolving expectations. Customers today expect tailored experiences that cater to their unique needs and preferences. Therefore, increasing demand for enhanced customer experience drives the market's growth.

Additionally, As businesses strive to deliver tailored experiences to their customers, the need for data-driven insights has become paramount. BPO providers increasingly utilize data analytics tools to gather and analyze customer information, preferences, and behaviours. By understanding customer patterns, BPO firms can offer personalized services and solutions, improving customer satisfaction and loyalty. This focus on personalization encourages BPO providers to invest in advanced analytics capabilities, driving digital transformation in their operations. In conclusion, the rising need for data-driven decision-making propels the market's growth.

Market Restraining Factors

Digital transformation often requires a long-term perspective to realize significant ROI. The high initial costs can be daunting, particularly for BPO providers under pressure to demonstrate immediate financial performance. This reluctance to invest in long-term initiatives can stall innovation and prevent BPO firms from adopting the latest technologies, hindering their competitiveness in the market. Thus, high initial investment costs are hampering the growth of the market.

The leading players in the market are competing with diverse innovative offerings to remain competitive in the market. The above illustration shows the percentage of revenue shared by some of the leading companies in the market. The leading players of the market are adopting various strategies in order to cater demand coming from the different industries. The key developmental strategies in the market are Partnerships, Collaborations and Agreements.

Deployment Mode Outlook

On the basis of deployment mode, this market is segmented into cloud and on-premises. In 2023, the on-premises deployment segment attained 33% revenue share in the digital transformation in BPO market. Businesses operating in sectors that manage sensitive information often prefer on-premises solutions to maintain control over their data and ensure that their systems comply with stringent industry standards. Additionally, on-premises deployments can offer greater customization, enabling companies to tailor their systems to align closely with specific operational needs and existing infrastructure.

Technology Outlook

Based on technology, this market is divided into robotic process automation (RPA), cloud computing, artificial intelligence (AI) & machine learning (ML), data analytics & big data, cybersecurity solutions, and others. The cloud computing segment garnered 27% revenue share in the digital transformation in BPO market in 2023. The widespread adoption of cloud solutions has enabled BPO providers to enhance operational efficiency, scalability, and flexibility, driving their preference for cloud-based systems. The ability to reduce infrastructure costs while improving service delivery has made cloud computing a pivotal component of digital transformation strategies in BPO.

Enterprise Size Outlook

Based on enterprise size, this market is divided into large enterprises, medium enterprises, and small enterprises. In 2023, the medium enterprises segment procured 25% revenue share in the digital transformation in BPO market. This segment is characterized by its distinct challenges and opportunities, as medium enterprises often seek to enhance their operational efficiency without the extensive resources of large enterprises.

Industry Vertical Outlook

By industry, this market is divided into banking, financial services, BFSI, IT & telecommunications, healthcare & life sciences, manufacturing, retail & e-commerce, energy & utilities, and others. In 2023, the IT & telecommunications segment registered 22% revenue share in the digital transformation in BPO market. This performance can be attributed to the industry's growing reliance on advanced technologies, such as artificial intelligence (AI), machine learning (ML), and cloud computing, essential for enhancing customer service, streamlining operations, and improving overall efficiency.

Regional Outlook

Region-wise, this market is analyzed across North America, Europe, Asia Pacific, and LAMEA. In 2023, the Asia Pacific region generated 28% revenue share in the digital transformation in BPO market. This growth can be attributed to several factors, including the rapid economic development of countries in the region, a large pool of skilled labour, and competitive labour costs that attract global companies to outsource their operations. Nations such as India, the Philippines, and China have emerged as key players in the BPO landscape, offering various services, from customer support to IT and data management.

Market Competition and Attributes

Competition in the Digital Transformation in BPO market, is driven by smaller firms leveraging niche expertise, innovative technologies, and cost-effective solutions. These companies focus on agility, personalized services, and specialization in automation, AI, and cloud-based platforms, creating opportunities to compete with larger, established providers.

Recent Strategies Deployed in the Market

  • Aug-2024: Capgemini signed an agreement to acquire Syniti, a software company. The acquisition enhances Capgemini's enterprise data management capabilities.
  • Feb-2024: Accenture PLC took over Insight Sourcing, a provider of strategic sourcing and procurement services. The acquisition enhances Accenture's sourcing and procurement services for private equity and various industries.
  • Jan-2024: Accenture PLC announced the acquisition of Impendi, a sourcing and procurement services provider with a focus on private equity clients. This acquisition strengthens Accenture's offerings in advisory and technology, enabling faster value realization for private equity investments and expanding its talent and services in the industry.
  • Dec-2023: Capgemini SE came into partnership with InPost Group, Poland-based public logistics limited company. Through this partnership, Capgemini SE would overhaul its operational procedures across various European markets and enhance business processes.
  • Nov-2023: Accenture PLC came into partnership with Vodafone Group Plc, a British multinational telecommunications company. Through this partnership, Accenture PLC would provide its top-notch technology and transformation services, including digital solutions and platforms, along with extensive expertise in artificial intelligence to Vodafone Group Plc to consistently develop fresh training programs and career trajectories for its workforce.

List of Key Companies Profiled

  • Accenture PLC
  • Tata Consultancy Services Ltd.
  • Cognizant Technology Solutions Corporation
  • Infosys Limited
  • IBM Corporation
  • Wipro Limited
  • HCL Technologies Ltd.
  • Capgemini SE
  • Genpact Limited
  • Teleperformance SE

Global Digital Transformation in BPO Market Report Segmentation

By Deployment Mode

  • Cloud
  • On-premises

By Technology

  • Robotic Process Automation (RPA)
  • Cloud Computing
  • Artificial Intelligence (AI) & Machine Learning (ML)
  • Data Analytics & Big Data
  • Cybersecurity Solutions & Others

By Enterprise Size

  • Large Enterprises
  • Medium Enterprises
  • Small Enterprises

By Industry Vertical

  • BFSI
  • IT & Telecommunications
  • Healthcare & Life Sciences
  • Manufacturing
  • Retail & E-commerce
  • Energy & Utilities
  • Other Industry Vertical

By Geography

  • North America
    • US
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Malaysia
    • Rest of Asia Pacific
  • LAMEA
    • Brazil
    • Argentina
    • UAE
    • Saudi Arabia
    • South Africa
    • Nigeria
  • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Global Digital Transformation in BPO Market, by Deployment Mode
    • 1.4.2 Global Digital Transformation in BPO Market, by Technology
    • 1.4.3 Global Digital Transformation in BPO Market, by Enterprise Size
    • 1.4.4 Global Digital Transformation in BPO Market, by Industry Vertical
    • 1.4.5 Global Digital Transformation in BPO Market, by Geography
  • 1.5 Methodology for the research

Chapter 2. Market at a Glance

  • 2.1 Key Highlights

Chapter 3. Market Overview

  • 3.1 Introduction
    • 3.1.1 Overview
      • 3.1.1.1 Market Composition and Scenario
  • 3.2 Key Factors Impacting the Market
    • 3.2.1 Market Drivers
    • 3.2.2 Market Restraints
    • 3.2.3 Market Opportunities
    • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

  • 4.1 KBV Cardinal Matrix
  • 4.2 Recent Industry Wide Strategic Developments
    • 4.2.1 Partnerships, Collaborations and Agreements
    • 4.2.2 Acquisition and Mergers
  • 4.3 Market Share Analysis, 2023
  • 4.4 Top Winning Strategies
    • 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
    • 4.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements: 2020, Jul - 2024, Jul) Leading Players
  • 4.5 Porter Five Forces Analysis

Chapter 5. Global Digital Transformation in BPO Market by Deployment Mode

  • 5.1 Global Cloud Market by Region
  • 5.2 Global On-premises Market by Region

Chapter 6. Global Digital Transformation in BPO Market by Technology

  • 6.1 Global Robotic Process Automation (RPA) Market by Region
  • 6.2 Global Cloud Computing Market by Region
  • 6.3 Global Artificial Intelligence (AI) & Machine Learning (ML) Market by Region
  • 6.4 Global Data Analytics & Big Data Market by Region
  • 6.5 Global Cybersecurity Solutions & Others Market by Region

Chapter 7. Global Digital Transformation in BPO Market by Enterprise Size

  • 7.1 Global Large Enterprises Market by Region
  • 7.2 Global Medium Enterprises Market by Region
  • 7.3 Global Small Enterprises Market by Region

Chapter 8. Global Digital Transformation in BPO Market by Industry Vertical

  • 8.1 Global BFSI Market by Region
  • 8.2 Global IT & Telecommunications Market by Region
  • 8.3 Global Healthcare & Life Sciences Market by Region
  • 8.4 Global Manufacturing Market by Region
  • 8.5 Global Retail & E-commerce Market by Region
  • 8.6 Global Energy & Utilities Market by Region
  • 8.7 Global Other Industry Vertical Market by Region

Chapter 9. Global Digital Transformation in BPO Market by Region

  • 9.1 North America Digital Transformation in BPO Market
    • 9.1.1 North America Digital Transformation in BPO Market by Deployment Mode
      • 9.1.1.1 North America Cloud Market by Region
      • 9.1.1.2 North America On-premises Market by Region
    • 9.1.2 North America Digital Transformation in BPO Market by Technology
      • 9.1.2.1 North America Robotic Process Automation (RPA) Market by Country
      • 9.1.2.2 North America Cloud Computing Market by Country
      • 9.1.2.3 North America Artificial Intelligence (AI) & Machine Learning (ML) Market by Country
      • 9.1.2.4 North America Data Analytics & Big Data Market by Country
      • 9.1.2.5 North America Cybersecurity Solutions & Others Market by Country
    • 9.1.3 North America Digital Transformation in BPO Market by Enterprise Size
      • 9.1.3.1 North America Large Enterprises Market by Country
      • 9.1.3.2 North America Medium Enterprises Market by Country
      • 9.1.3.3 North America Small Enterprises Market by Country
    • 9.1.4 North America Digital Transformation in BPO Market by Industry Vertical
      • 9.1.4.1 North America BFSI Market by Country
      • 9.1.4.2 North America IT & Telecommunications Market by Country
      • 9.1.4.3 North America Healthcare & Life Sciences Market by Country
      • 9.1.4.4 North America Manufacturing Market by Country
      • 9.1.4.5 North America Retail & E-commerce Market by Country
      • 9.1.4.6 North America Energy & Utilities Market by Country
      • 9.1.4.7 North America Other Industry Vertical Market by Country
    • 9.1.5 North America Digital Transformation in BPO Market by Country
      • 9.1.5.1 US Digital Transformation in BPO Market
        • 9.1.5.1.1 US Digital Transformation in BPO Market by Deployment Mode
        • 9.1.5.1.2 US Digital Transformation in BPO Market by Technology
        • 9.1.5.1.3 US Digital Transformation in BPO Market by Enterprise Size
        • 9.1.5.1.4 US Digital Transformation in BPO Market by Industry Vertical
      • 9.1.5.2 Canada Digital Transformation in BPO Market
        • 9.1.5.2.1 Canada Digital Transformation in BPO Market by Deployment Mode
        • 9.1.5.2.2 Canada Digital Transformation in BPO Market by Technology
        • 9.1.5.2.3 Canada Digital Transformation in BPO Market by Enterprise Size
        • 9.1.5.2.4 Canada Digital Transformation in BPO Market by Industry Vertical
      • 9.1.5.3 Mexico Digital Transformation in BPO Market
        • 9.1.5.3.1 Mexico Digital Transformation in BPO Market by Deployment Mode
        • 9.1.5.3.2 Mexico Digital Transformation in BPO Market by Technology
        • 9.1.5.3.3 Mexico Digital Transformation in BPO Market by Enterprise Size
        • 9.1.5.3.4 Mexico Digital Transformation in BPO Market by Industry Vertical
      • 9.1.5.4 Rest of North America Digital Transformation in BPO Market
        • 9.1.5.4.1 Rest of North America Digital Transformation in BPO Market by Deployment Mode
        • 9.1.5.4.2 Rest of North America Digital Transformation in BPO Market by Technology
        • 9.1.5.4.3 Rest of North America Digital Transformation in BPO Market by Enterprise Size
        • 9.1.5.4.4 Rest of North America Digital Transformation in BPO Market by Industry Vertical
  • 9.2 Europe Digital Transformation in BPO Market
    • 9.2.1 Europe Digital Transformation in BPO Market by Deployment Mode
      • 9.2.1.1 Europe Cloud Market by Country
      • 9.2.1.2 Europe On-premises Market by Country
    • 9.2.2 Europe Digital Transformation in BPO Market by Technology
      • 9.2.2.1 Europe Robotic Process Automation (RPA) Market by Country
      • 9.2.2.2 Europe Cloud Computing Market by Country
      • 9.2.2.3 Europe Artificial Intelligence (AI) & Machine Learning (ML) Market by Country
      • 9.2.2.4 Europe Data Analytics & Big Data Market by Country
      • 9.2.2.5 Europe Cybersecurity Solutions & Others Market by Country
    • 9.2.3 Europe Digital Transformation in BPO Market by Enterprise Size
      • 9.2.3.1 Europe Large Enterprises Market by Country
      • 9.2.3.2 Europe Medium Enterprises Market by Country
      • 9.2.3.3 Europe Small Enterprises Market by Country
    • 9.2.4 Europe Digital Transformation in BPO Market by Industry Vertical
      • 9.2.4.1 Europe BFSI Market by Country
      • 9.2.4.2 Europe IT & Telecommunications Market by Country
      • 9.2.4.3 Europe Healthcare & Life Sciences Market by Country
      • 9.2.4.4 Europe Manufacturing Market by Country
      • 9.2.4.5 Europe Retail & E-commerce Market by Country
      • 9.2.4.6 Europe Energy & Utilities Market by Country
      • 9.2.4.7 Europe Other Industry Vertical Market by Country
    • 9.2.5 Europe Digital Transformation in BPO Market by Country
      • 9.2.5.1 Germany Digital Transformation in BPO Market
        • 9.2.5.1.1 Germany Digital Transformation in BPO Market by Deployment Mode
        • 9.2.5.1.2 Germany Digital Transformation in BPO Market by Technology
        • 9.2.5.1.3 Germany Digital Transformation in BPO Market by Enterprise Size
        • 9.2.5.1.4 Germany Digital Transformation in BPO Market by Industry Vertical
      • 9.2.5.2 UK Digital Transformation in BPO Market
        • 9.2.5.2.1 UK Digital Transformation in BPO Market by Deployment Mode
        • 9.2.5.2.2 UK Digital Transformation in BPO Market by Technology
        • 9.2.5.2.3 UK Digital Transformation in BPO Market by Enterprise Size
        • 9.2.5.2.4 UK Digital Transformation in BPO Market by Industry Vertical
      • 9.2.5.3 France Digital Transformation in BPO Market
        • 9.2.5.3.1 France Digital Transformation in BPO Market by Deployment Mode
        • 9.2.5.3.2 France Digital Transformation in BPO Market by Technology
        • 9.2.5.3.3 France Digital Transformation in BPO Market by Enterprise Size
        • 9.2.5.3.4 France Digital Transformation in BPO Market by Industry Vertical
      • 9.2.5.4 Russia Digital Transformation in BPO Market
        • 9.2.5.4.1 Russia Digital Transformation in BPO Market by Deployment Mode
        • 9.2.5.4.2 Russia Digital Transformation in BPO Market by Technology
        • 9.2.5.4.3 Russia Digital Transformation in BPO Market by Enterprise Size
        • 9.2.5.4.4 Russia Digital Transformation in BPO Market by Industry Vertical
      • 9.2.5.5 Spain Digital Transformation in BPO Market
        • 9.2.5.5.1 Spain Digital Transformation in BPO Market by Deployment Mode
        • 9.2.5.5.2 Spain Digital Transformation in BPO Market by Technology
        • 9.2.5.5.3 Spain Digital Transformation in BPO Market by Enterprise Size
        • 9.2.5.5.4 Spain Digital Transformation in BPO Market by Industry Vertical
      • 9.2.5.6 Italy Digital Transformation in BPO Market
        • 9.2.5.6.1 Italy Digital Transformation in BPO Market by Deployment Mode
        • 9.2.5.6.2 Italy Digital Transformation in BPO Market by Technology
        • 9.2.5.6.3 Italy Digital Transformation in BPO Market by Enterprise Size
        • 9.2.5.6.4 Italy Digital Transformation in BPO Market by Industry Vertical
      • 9.2.5.7 Rest of Europe Digital Transformation in BPO Market
        • 9.2.5.7.1 Rest of Europe Digital Transformation in BPO Market by Deployment Mode
        • 9.2.5.7.2 Rest of Europe Digital Transformation in BPO Market by Technology
        • 9.2.5.7.3 Rest of Europe Digital Transformation in BPO Market by Enterprise Size
        • 9.2.5.7.4 Rest of Europe Digital Transformation in BPO Market by Industry Vertical
  • 9.3 Asia Pacific Digital Transformation in BPO Market
    • 9.3.1 Asia Pacific Digital Transformation in BPO Market by Deployment Mode
      • 9.3.1.1 Asia Pacific Cloud Market by Country
      • 9.3.1.2 Asia Pacific On-premises Market by Country
    • 9.3.2 Asia Pacific Digital Transformation in BPO Market by Technology
      • 9.3.2.1 Asia Pacific Robotic Process Automation (RPA) Market by Country
      • 9.3.2.2 Asia Pacific Cloud Computing Market by Country
      • 9.3.2.3 Asia Pacific Artificial Intelligence (AI) & Machine Learning (ML) Market by Country
      • 9.3.2.4 Asia Pacific Data Analytics & Big Data Market by Country
      • 9.3.2.5 Asia Pacific Cybersecurity Solutions & Others Market by Country
    • 9.3.3 Asia Pacific Digital Transformation in BPO Market by Enterprise Size
      • 9.3.3.1 Asia Pacific Large Enterprises Market by Country
      • 9.3.3.2 Asia Pacific Medium Enterprises Market by Country
      • 9.3.3.3 Asia Pacific Small Enterprises Market by Country
    • 9.3.4 Asia Pacific Digital Transformation in BPO Market by Industry Vertical
      • 9.3.4.1 Asia Pacific BFSI Market by Country
      • 9.3.4.2 Asia Pacific IT & Telecommunications Market by Country
      • 9.3.4.3 Asia Pacific Healthcare & Life Sciences Market by Country
      • 9.3.4.4 Asia Pacific Manufacturing Market by Country
      • 9.3.4.5 Asia Pacific Retail & E-commerce Market by Country
      • 9.3.4.6 Asia Pacific Energy & Utilities Market by Country
      • 9.3.4.7 Asia Pacific Other Industry Vertical Market by Country
    • 9.3.5 Asia Pacific Digital Transformation in BPO Market by Country
      • 9.3.5.1 China Digital Transformation in BPO Market
        • 9.3.5.1.1 China Digital Transformation in BPO Market by Deployment Mode
        • 9.3.5.1.2 China Digital Transformation in BPO Market by Technology
        • 9.3.5.1.3 China Digital Transformation in BPO Market by Enterprise Size
        • 9.3.5.1.4 China Digital Transformation in BPO Market by Industry Vertical
      • 9.3.5.2 Japan Digital Transformation in BPO Market
        • 9.3.5.2.1 Japan Digital Transformation in BPO Market by Deployment Mode
        • 9.3.5.2.2 Japan Digital Transformation in BPO Market by Technology
        • 9.3.5.2.3 Japan Digital Transformation in BPO Market by Enterprise Size
        • 9.3.5.2.4 Japan Digital Transformation in BPO Market by Industry Vertical
      • 9.3.5.3 India Digital Transformation in BPO Market
        • 9.3.5.3.1 India Digital Transformation in BPO Market by Deployment Mode
        • 9.3.5.3.2 India Digital Transformation in BPO Market by Technology
        • 9.3.5.3.3 India Digital Transformation in BPO Market by Enterprise Size
        • 9.3.5.3.4 India Digital Transformation in BPO Market by Industry Vertical
      • 9.3.5.4 South Korea Digital Transformation in BPO Market
        • 9.3.5.4.1 South Korea Digital Transformation in BPO Market by Deployment Mode
        • 9.3.5.4.2 South Korea Digital Transformation in BPO Market by Technology
        • 9.3.5.4.3 South Korea Digital Transformation in BPO Market by Enterprise Size
        • 9.3.5.4.4 South Korea Digital Transformation in BPO Market by Industry Vertical
      • 9.3.5.5 Australia Digital Transformation in BPO Market
        • 9.3.5.5.1 Australia Digital Transformation in BPO Market by Deployment Mode
        • 9.3.5.5.2 Australia Digital Transformation in BPO Market by Technology
        • 9.3.5.5.3 Australia Digital Transformation in BPO Market by Enterprise Size
        • 9.3.5.5.4 Australia Digital Transformation in BPO Market by Industry Vertical
      • 9.3.5.6 Malaysia Digital Transformation in BPO Market
        • 9.3.5.6.1 Malaysia Digital Transformation in BPO Market by Deployment Mode
        • 9.3.5.6.2 Malaysia Digital Transformation in BPO Market by Technology
        • 9.3.5.6.3 Malaysia Digital Transformation in BPO Market by Enterprise Size
        • 9.3.5.6.4 Malaysia Digital Transformation in BPO Market by Industry Vertical
      • 9.3.5.7 Rest of Asia Pacific Digital Transformation in BPO Market
        • 9.3.5.7.1 Rest of Asia Pacific Digital Transformation in BPO Market by Deployment Mode
        • 9.3.5.7.2 Rest of Asia Pacific Digital Transformation in BPO Market by Technology
        • 9.3.5.7.3 Rest of Asia Pacific Digital Transformation in BPO Market by Enterprise Size
        • 9.3.5.7.4 Rest of Asia Pacific Digital Transformation in BPO Market by Industry Vertical
  • 9.4 LAMEA Digital Transformation in BPO Market
    • 9.4.1 LAMEA Digital Transformation in BPO Market by Deployment Mode
      • 9.4.1.1 LAMEA Cloud Market by Country
      • 9.4.1.2 LAMEA On-premises Market by Country
    • 9.4.2 LAMEA Digital Transformation in BPO Market by Technology
      • 9.4.2.1 LAMEA Robotic Process Automation (RPA) Market by Country
      • 9.4.2.2 LAMEA Cloud Computing Market by Country
      • 9.4.2.3 LAMEA Artificial Intelligence (AI) & Machine Learning (ML) Market by Country
      • 9.4.2.4 LAMEA Data Analytics & Big Data Market by Country
      • 9.4.2.5 LAMEA Cybersecurity Solutions & Others Market by Country
    • 9.4.3 LAMEA Digital Transformation in BPO Market by Enterprise Size
      • 9.4.3.1 LAMEA Large Enterprises Market by Country
      • 9.4.3.2 LAMEA Medium Enterprises Market by Country
      • 9.4.3.3 LAMEA Small Enterprises Market by Country
    • 9.4.4 LAMEA Digital Transformation in BPO Market by Industry Vertical
      • 9.4.4.1 LAMEA BFSI Market by Country
      • 9.4.4.2 LAMEA IT & Telecommunications Market by Country
      • 9.4.4.3 LAMEA Healthcare & Life Sciences Market by Country
      • 9.4.4.4 LAMEA Manufacturing Market by Country
      • 9.4.4.5 LAMEA Retail & E-commerce Market by Country
      • 9.4.4.6 LAMEA Energy & Utilities Market by Country
      • 9.4.4.7 LAMEA Other Industry Vertical Market by Country
    • 9.4.5 LAMEA Digital Transformation in BPO Market by Country
      • 9.4.5.1 Brazil Digital Transformation in BPO Market
        • 9.4.5.1.1 Brazil Digital Transformation in BPO Market by Deployment Mode
        • 9.4.5.1.2 Brazil Digital Transformation in BPO Market by Technology
        • 9.4.5.1.3 Brazil Digital Transformation in BPO Market by Enterprise Size
        • 9.4.5.1.4 Brazil Digital Transformation in BPO Market by Industry Vertical
      • 9.4.5.2 Argentina Digital Transformation in BPO Market
        • 9.4.5.2.1 Argentina Digital Transformation in BPO Market by Deployment Mode
        • 9.4.5.2.2 Argentina Digital Transformation in BPO Market by Technology
        • 9.4.5.2.3 Argentina Digital Transformation in BPO Market by Enterprise Size
        • 9.4.5.2.4 Argentina Digital Transformation in BPO Market by Industry Vertical
      • 9.4.5.3 UAE Digital Transformation in BPO Market
        • 9.4.5.3.1 UAE Digital Transformation in BPO Market by Deployment Mode
        • 9.4.5.3.2 UAE Digital Transformation in BPO Market by Technology
        • 9.4.5.3.3 UAE Digital Transformation in BPO Market by Enterprise Size
        • 9.4.5.3.4 UAE Digital Transformation in BPO Market by Industry Vertical
      • 9.4.5.4 Saudi Arabia Digital Transformation in BPO Market
        • 9.4.5.4.1 Saudi Arabia Digital Transformation in BPO Market by Deployment Mode
        • 9.4.5.4.2 Saudi Arabia Digital Transformation in BPO Market by Technology
        • 9.4.5.4.3 Saudi Arabia Digital Transformation in BPO Market by Enterprise Size
        • 9.4.5.4.4 Saudi Arabia Digital Transformation in BPO Market by Industry Vertical
      • 9.4.5.5 South Africa Digital Transformation in BPO Market
        • 9.4.5.5.1 South Africa Digital Transformation in BPO Market by Deployment Mode
        • 9.4.5.5.2 South Africa Digital Transformation in BPO Market by Technology
        • 9.4.5.5.3 South Africa Digital Transformation in BPO Market by Enterprise Size
        • 9.4.5.5.4 South Africa Digital Transformation in BPO Market by Industry Vertical
      • 9.4.5.6 Nigeria Digital Transformation in BPO Market
        • 9.4.5.6.1 Nigeria Digital Transformation in BPO Market by Deployment Mode
        • 9.4.5.6.2 Nigeria Digital Transformation in BPO Market by Technology
        • 9.4.5.6.3 Nigeria Digital Transformation in BPO Market by Enterprise Size
        • 9.4.5.6.4 Nigeria Digital Transformation in BPO Market by Industry Vertical
      • 9.4.5.7 Rest of LAMEA Digital Transformation in BPO Market
        • 9.4.5.7.1 Rest of LAMEA Digital Transformation in BPO Market by Deployment Mode
        • 9.4.5.7.2 Rest of LAMEA Digital Transformation in BPO Market by Technology
        • 9.4.5.7.3 Rest of LAMEA Digital Transformation in BPO Market by Enterprise Size
        • 9.4.5.7.4 Rest of LAMEA Digital Transformation in BPO Market by Industry Vertical

Chapter 10. Company Profiles

  • 10.1 Tata Consultancy Services Ltd.
    • 10.1.1 Company Overview
    • 10.1.2 Financial Analysis
    • 10.1.3 Segmental and Regional Analysis
    • 10.1.4 Research & Development Expenses
    • 10.1.5 Recent strategies and developments:
      • 10.1.5.1 Partnerships, Collaborations, and Agreements:
    • 10.1.6 SWOT Analysis
  • 10.2 Infosys Limited
    • 10.2.1 Company Overview
    • 10.2.2 Financial Analysis
    • 10.2.3 Segmental and Regional Analysis
    • 10.2.4 Research & Development Expense
    • 10.2.5 Recent strategies and developments:
      • 10.2.5.1 Partnerships, Collaborations, and Agreements:
    • 10.2.6 SWOT Analysis
  • 10.3 Wipro Limited
    • 10.3.1 Company Overview
    • 10.3.2 Financial Analysis
    • 10.3.3 Segmental and Regional Analysis
    • 10.3.4 Research & Development Expenses
    • 10.3.5 Recent strategies and developments:
      • 10.3.5.1 Partnerships, Collaborations, and Agreements:
    • 10.3.6 SWOT Analysis
  • 10.4 Genpact Limited
    • 10.4.1 Company Overview
    • 10.4.2 Financial Analysis
    • 10.4.3 Segmental Analysis
    • 10.4.4 Recent strategies and developments:
      • 10.4.4.1 Partnerships, Collaborations, and Agreements:
  • 10.5 Capgemini SE
    • 10.5.1 Company Overview
    • 10.5.2 Financial Analysis
    • 10.5.3 Regional Analysis
    • 10.5.4 Recent strategies and developments:
      • 10.5.4.1 Partnerships, Collaborations & Agreements:
      • 10.5.4.2 Acquisition and Mergers:
    • 10.5.5 SWOT Analysis
  • 10.6 HCL Technologies Ltd. (HCL Enterprises)
    • 10.6.1 Company Overview
    • 10.6.2 Financial Analysis
    • 10.6.3 Segmental and Regional Analysis
    • 10.6.4 Research & Development Expenses
    • 10.6.5 Recent strategies and developments:
      • 10.6.5.1 Product Launches and Product Expansions:
    • 10.6.6 SWOT Analysis
  • 10.7 IBM Corporation
    • 10.7.1 Company Overview
    • 10.7.2 Financial Analysis
    • 10.7.3 Regional & Segmental Analysis
    • 10.7.4 Research & Development Expenses
    • 10.7.5 Recent strategies and developments:
      • 10.7.5.1 Partnerships, Collaborations, and Agreements:
    • 10.7.6 SWOT Analysis
  • 10.8 Accenture PLC
    • 10.8.1 Company Overview
    • 10.8.2 Financial Analysis
    • 10.8.3 Segmental Analysis
    • 10.8.4 Research & Development Expenses
    • 10.8.5 Recent strategies and developments:
      • 10.8.5.1 Partnerships, Collaborations & Agreements:
      • 10.8.5.2 Acquisition and Mergers:
    • 10.8.6 SWOT Analysis
  • 10.9 Cognizant Technology Solutions Corporation
    • 10.9.1 Company overview
    • 10.9.2 Financial Analysis
    • 10.9.3 Segmental and Regional Analysis
    • 10.9.4 Recent strategies and developments:
      • 10.9.4.1 Partnerships, Collaborations, and Agreements:
    • 10.9.5 SWOT Analysis
  • 10.10. Teleperformance SE
    • 10.10.1 Company Overview
    • 10.10.2 Financial Analysis
    • 10.10.3 Segmental Analysis
    • 10.10.4 Recent strategies and developments:
      • 10.10.4.1 Partnerships, Collaborations, and Agreements:
    • 10.10.5 SWOT Analysis

Chapter 11. Winning Imperatives of Digital Transformation in BPO Market

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