세계의 대화형 시스템 시장 규모, 점유율, 동향 분석 보고서 : 컴포넌트별, 용도별, 유형별, 최종사용자별, 지역별, 전망과 예측(2024-2031년)

The Global Conversational Systems Market size is expected to reach $68.50 billion by 2031, rising at a market growth of 26.6% CAGR during the forecast period.

The North America segment witnessed 38% revenue share in the market in 2023. The North America segment is driven by the region's advanced technological ecosystem and the early adoption of conversational AI across various industries. With a strong presence of leading market players and significant investment in research and development, North America has become a hub for innovation in conversational systems.

The major strategies followed by the market participants are Product Launches as the key developmental strategy to keep pace with the changing demands of end users. For instance, In June, 2024, Amazon Web Services, Inc. unveiled a generative AI-powered feature in CloudTrail Lake (preview) that allows users to analyze AWS activity events using plain English queries, eliminating the need to write complex SQL. This simplifies event data analysis, enhancing security, compliance, and operational investigations for non-experts. Moreover, In August, 2024, Conversica, Inc. unveiled an upgrade to its AI-powered Conversational AI platform, offering marketers enhanced control with flexible, customized messaging options. This allows secure, generative AI-driven email and SMS conversations. This new approach gives marketers control over brand-specific messaging, ensuring authenticity and tailored communication.

KBV Cardinal Matrix - Conversational Systems Market Competition Analysis

Based on the Analysis presented in the KBV Cardinal matrix; Microsoft Corporation and Google LLC are the forerunners in the Conversational Systems Market. In June, 2024, Google LLC unveiled the Gemini chatbot app in India, supporting English and nine Indian languages: Hindi, Bengali, Gujarati, Kannada, Malayalam, Marathi, Tamil, Telugu, and Urdu. Android users can download it via the Google Play Store or Google Assistant, and iOS access will soon be available. Companies such as Amazon Web Services, Inc., Oracle Corporation, and IBM Corporation are some of the key innovators in Conversational Systems Market.

Market Growth Factors

The rapid advancements in artificial intelligence (AI) and machine learning (ML) have significantly transformed the capabilities of these systems. Modern AI algorithms enable these systems to process and interpret complex user inputs with high precision, making their responses more context-aware and human-like. Technologies such as natural language processing (NLP) and natural language understanding (NLU) empower these systems to grasp nuances in language, such as tone, intent, and sentiment, which were previously challenging to decode. Hence, these factors will aid in the growth of the market.

Additionally, Businesses are altering their interactions with consumers in response to the increasing demand for improved customer experiences. Organizations prioritize engagement and personalization in today's competitive environment to build loyalty and improve satisfaction. Modern customers expect tailored interactions acknowledging their unique needs, making personalized communication a vital business strategy. Thus, these factors will drive the market's growth.

Market Restraining Factors

However, these systems often handle sensitive user information, such as personal details, financial data, or healthcare records, which makes robust privacy measures crucial. However, vulnerabilities in data storage, transmission, and processing create apprehension among users. Without confidence in the ability of these systems to safeguard their information, users may hesitate to share the data needed for the systems to function effectively. Hence, these factors may hamper the growth of the market.

Component Outlook

Based on component, the market is classified into compute platforms, solutions, and services. The solutions segment procured 31% revenue share in the market in 2023. The solutions segment is propelled by the rising adoption of conversational AI applications such as chatbots, virtual assistants, and voice-enabled interfaces across industries. Businesses increasingly rely on these solutions to enhance customer engagement, automate support services, and streamline operations.

Application Outlook

On the basis of application, the market is divided into customer support & personal assistance, branding & advertisement, data privacy & compliance, and others. The branding & advertisement segment recorded 30% revenue share in the market in 2023. Marketing campaigns increasingly use these systems to create interactive, engaging customer experiences. Brands employ chatbots and voice assistants to deliver personalized recommendations, answer product-related questions, and guide users through purchasing.

Type Outlook

By type, the market is segmented into text assistant, voice assistant, and others. The voice assistant segment garnered 28% revenue share in the market in 2023. These assistants are increasingly used in smart home devices, automotive systems, and mobile applications, providing users with hands-free convenience and seamless interaction. The advancements in natural language processing (NLP) and voice recognition technologies have significantly improved the accuracy and functionality of voice assistants, boosting their adoption.

End User Outlook

Based on end user, the market is classified into telecom, BFSI, retail & ecommerce, media & entertainment, healthcare & life sciences, travel & hospitality, and others. The BFSI segment acquired 23% revenue share in the market in 2023. These systems in BFSI are widely used for automating routine banking tasks, providing real-time financial advice, and assisting with fraud detection and prevention. Chatbots and virtual assistants offer seamless interactions for customers seeking account information, loan details, or investment options while ensuring data security and compliance with regulatory standards.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The Europe segment garnered 30% revenue share in the market in 2023. The Europe segment benefits from the region's emphasis on data privacy, regulatory compliance, and multilingual capabilities in these systems. The implementation of stringent regulations like GDPR has driven the development of secure and reliable conversational AI solutions, building consumer trust. The demand for multilingual conversational systems tailored to Europe's diverse linguistic and cultural landscape further enhances adoption.

Market Competition and Attributes

The competition in the Conversational Systems Market is driven by a diverse range of emerging startups and specialized companies. These players focus on niche innovations, providing customized solutions for various industries. While they lack the extensive resources of market leaders, their agility, creativity, and specialized offerings create a dynamic and fragmented competitive landscape.

Recent Strategies Deployed in the Market

• Oct-2024: IBM Corporation teamed up with SAP SE to integrate IBM's Granite 13b.chat large language model with SAP's Business Technology Platform. This collaboration enables SAP users to leverage AI for tasks like Q&A, summarization, and classification, optimizing business processes in finance, supply chain, and CRM with transparent, efficient, and customizable AI models.
• Jul-2024: Salesforce, Inc. announced the partnership with Workday, Inc., a leading provider of solutions to help organizations manage their people and money to unveil an AI employee service agent to automate tasks, deliver personalized support, and provide data-driven insights. Integrating Salesforce's Agentforce Platform and Einstein AI with Workday's solutions will help organizations develop agents for various employee service scenarios, enhancing efficiency and driving success.
• Jun-2024: Amazon Web Services, Inc. CloudWatch unveiled natural language query generation for Logs Insights and Metrics Insights, powered by generative AI. This feature enables users to generate queries using plain English, simplifying extracting insights from logs and metrics. It also offers query refinement, time adjustments, and code explanations.
• Apr-2024: Salesforce, Inc. unveiled MuleSoft's automation, integration, and API management solutions with AI features to boost productivity and streamline workflows. MuleSoft's Intelligent Document Processing (IDP) extracts data from various documents and integrates it with Salesforce Flow for seamless automation. Einstein AI is embedded in MuleSoft's tools, enabling natural language prompts for building integrations and automation.
• Jan-2024: Amazon Web Services, Inc. announced the partnership with Siemens AG, a German multinational technology conglomerate company to simplify the creation and scaling of generative AI applications across industries. Siemens is integrating AWS's Amazon Bedrock with its Mendix low-code platform, enabling domain experts in sectors like engineering, logistics, and finance to develop advanced AI-driven solutions securely and efficiently.

List of Key Companies Profiled

• IBM Corporation
• Microsoft Corporation
• Google LLC (Alphabet Inc.)
• Amazon Web Services, Inc. (Amazon.com, Inc.)
• Salesforce, Inc.
• Yseop
• Baidu, Inc.
• Oracle Corporation
• SAP SE
• Conversica, Inc.

Global Conversational Systems Market Report Segmentation

By Component

• Compute Platforms
• Solutions
• Services

By Application

• Customer Support & Personal Assistance
• Branding & Advertisement
• Data Privacy & Compliance
• Other Applications

By Type

• Text Assistant
• Voice Assistant
• Other Types

By End User

• Telecom
• BFSI
• Retail & Ecommerce
• Media & Entertainment
• Healthcare & Life sciences
• Travel & Hospitality
• Other End User

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
• Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

• 1.1 Market Definition
• 1.2 Objectives
• 1.3 Market Scope
• 1.4 Segmentation
  • 1.4.1 Global Conversational Systems Market, by Component
  • 1.4.2 Global Conversational Systems Market, by Application
  • 1.4.3 Global Conversational Systems Market, by Type
  • 1.4.4 Global Conversational Systems Market, by End User
  • 1.4.5 Global Conversational Systems Market, by Geography
• 1.5 Methodology for the research

Chapter 2. Market at a Glance

• 2.1 Key Highlights

Chapter 3. Market Overview

• 3.1 Introduction
  • 3.1.1 Overview
    • 3.1.1.1 Market Composition and Scenario
• 3.2 Key Factors Impacting the Market
  • 3.2.1 Market Drivers
  • 3.2.2 Market Restraints
  • 3.2.3 Market Opportunities
  • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

• 4.1 KBV Cardinal Matrix
• 4.2 Recent Industry Wide Strategic Developments
  • 4.2.1 Partnerships, Collaborations and Agreements
  • 4.2.2 Product Launches and Product Expansions
• 4.3 Market Share Analysis, 2023
• 4.4 Top Winning Strategies
  • 4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
  • 4.4.2 Key Strategic Move: (Product Launches and Product Expansions: 2023, Feb - 2024, Aug) Leading Players
• 4.5 Porter Five Forces Analysis

Chapter 5. Global Conversational Systems Market by Component

• 5.1 Global Compute Platforms Market by Region
• 5.2 Global Solutions Market by Region
• 5.3 Global Services Market by Region

Chapter 6. Global Conversational Systems Market by Application

• 6.1 Global Customer Support & Personal Assistance Market by Region
• 6.2 Global Branding & Advertisement Market by Region
• 6.3 Global Data Privacy & Compliance Market by Region
• 6.4 Global Other Applications Market by Region

Chapter 7. Global Conversational Systems Market by Type

• 7.1 Global Text Assistant Market by Region
• 7.2 Global Voice Assistant Market by Region
• 7.3 Global Other Types Market by Region

Chapter 8. Global Conversational Systems Market by End User

• 8.1 Global Telecom Market by Region
• 8.2 Global BFSI Market by Region
• 8.3 Global Retail & Ecommerce Market by Region
• 8.4 Global Media & Entertainment Market by Region
• 8.5 Global Healthcare & Life sciences Market by Region
• 8.6 Global Travel & Hospitality Market by Region
• 8.7 Global Other End User Market by Region

Chapter 9. Global Conversational Systems Market by Region

• 9.1 North America Conversational Systems Market
  • 9.1.1 North America Conversational Systems Market by Component
    • 9.1.1.1 North America Compute Platforms Market by Country
    • 9.1.1.2 North America Solutions Market by Country
    • 9.1.1.3 North America Services Market by Country
  • 9.1.2 North America Conversational Systems Market by Application
    • 9.1.2.1 North America Customer Support & Personal Assistance Market by Country
    • 9.1.2.2 North America Branding & Advertisement Market by Country
    • 9.1.2.3 North America Data Privacy & Compliance Market by Country
    • 9.1.2.4 North America Other Applications Market by Country
  • 9.1.3 North America Conversational Systems Market by Type
    • 9.1.3.1 North America Text Assistant Market by Country
    • 9.1.3.2 North America Voice Assistant Market by Country
    • 9.1.3.3 North America Other Types Market by Country
  • 9.1.4 North America Conversational Systems Market by End User
    • 9.1.4.1 North America Telecom Market by Country
    • 9.1.4.2 North America BFSI Market by Country
    • 9.1.4.3 North America Retail & Ecommerce Market by Country
    • 9.1.4.4 North America Media & Entertainment Market by Country
    • 9.1.4.5 North America Healthcare & Life sciences Market by Country
    • 9.1.4.6 North America Travel & Hospitality Market by Country
    • 9.1.4.7 North America Other End User Market by Country
  • 9.1.5 North America Conversational Systems Market by Country
    • 9.1.5.1 US Conversational Systems Market
      • 9.1.5.1.1 US Conversational Systems Market by Component
      • 9.1.5.1.2 US Conversational Systems Market by Application
      • 9.1.5.1.3 US Conversational Systems Market by Type
      • 9.1.5.1.4 US Conversational Systems Market by End User
    • 9.1.5.2 Canada Conversational Systems Market
      • 9.1.5.2.1 Canada Conversational Systems Market by Component
      • 9.1.5.2.2 Canada Conversational Systems Market by Application
      • 9.1.5.2.3 Canada Conversational Systems Market by Type
      • 9.1.5.2.4 Canada Conversational Systems Market by End User
    • 9.1.5.3 Mexico Conversational Systems Market
      • 9.1.5.3.1 Mexico Conversational Systems Market by Component
      • 9.1.5.3.2 Mexico Conversational Systems Market by Application
      • 9.1.5.3.3 Mexico Conversational Systems Market by Type
      • 9.1.5.3.4 Mexico Conversational Systems Market by End User
    • 9.1.5.4 Rest of North America Conversational Systems Market
      • 9.1.5.4.1 Rest of North America Conversational Systems Market by Component
      • 9.1.5.4.2 Rest of North America Conversational Systems Market by Application
      • 9.1.5.4.3 Rest of North America Conversational Systems Market by Type
      • 9.1.5.4.4 Rest of North America Conversational Systems Market by End User
• 9.2 Europe Conversational Systems Market
  • 9.2.1 Europe Conversational Systems Market by Component
    • 9.2.1.1 Europe Compute Platforms Market by Country
    • 9.2.1.2 Europe Solutions Market by Country
    • 9.2.1.3 Europe Services Market by Country
  • 9.2.2 Europe Conversational Systems Market by Application
    • 9.2.2.1 Europe Customer Support & Personal Assistance Market by Country
    • 9.2.2.2 Europe Branding & Advertisement Market by Country
    • 9.2.2.3 Europe Data Privacy & Compliance Market by Country
    • 9.2.2.4 Europe Other Applications Market by Country
  • 9.2.3 Europe Conversational Systems Market by Type
    • 9.2.3.1 Europe Text Assistant Market by Country
    • 9.2.3.2 Europe Voice Assistant Market by Country
    • 9.2.3.3 Europe Other Types Market by Country
  • 9.2.4 Europe Conversational Systems Market by End User
    • 9.2.4.1 Europe Telecom Market by Country
    • 9.2.4.2 Europe BFSI Market by Country
    • 9.2.4.3 Europe Retail & Ecommerce Market by Country
    • 9.2.4.4 Europe Media & Entertainment Market by Country
    • 9.2.4.5 Europe Healthcare & Life sciences Market by Country
    • 9.2.4.6 Europe Travel & Hospitality Market by Country
    • 9.2.4.7 Europe Other End User Market by Country
  • 9.2.5 Europe Conversational Systems Market by Country
    • 9.2.5.1 Germany Conversational Systems Market
      • 9.2.5.1.1 Germany Conversational Systems Market by Component
      • 9.2.5.1.2 Germany Conversational Systems Market by Application
      • 9.2.5.1.3 Germany Conversational Systems Market by Type
      • 9.2.5.1.4 Germany Conversational Systems Market by End User
    • 9.2.5.2 UK Conversational Systems Market
      • 9.2.5.2.1 UK Conversational Systems Market by Component
      • 9.2.5.2.2 UK Conversational Systems Market by Application
      • 9.2.5.2.3 UK Conversational Systems Market by Type
      • 9.2.5.2.4 UK Conversational Systems Market by End User
    • 9.2.5.3 France Conversational Systems Market
      • 9.2.5.3.1 France Conversational Systems Market by Component
      • 9.2.5.3.2 France Conversational Systems Market by Application
      • 9.2.5.3.3 France Conversational Systems Market by Type
      • 9.2.5.3.4 France Conversational Systems Market by End User
    • 9.2.5.4 Russia Conversational Systems Market
      • 9.2.5.4.1 Russia Conversational Systems Market by Component
      • 9.2.5.4.2 Russia Conversational Systems Market by Application
      • 9.2.5.4.3 Russia Conversational Systems Market by Type
      • 9.2.5.4.4 Russia Conversational Systems Market by End User
    • 9.2.5.5 Spain Conversational Systems Market
      • 9.2.5.5.1 Spain Conversational Systems Market by Component
      • 9.2.5.5.2 Spain Conversational Systems Market by Application
      • 9.2.5.5.3 Spain Conversational Systems Market by Type
      • 9.2.5.5.4 Spain Conversational Systems Market by End User
    • 9.2.5.6 Italy Conversational Systems Market
      • 9.2.5.6.1 Italy Conversational Systems Market by Component
      • 9.2.5.6.2 Italy Conversational Systems Market by Application
      • 9.2.5.6.3 Italy Conversational Systems Market by Type
      • 9.2.5.6.4 Italy Conversational Systems Market by End User
    • 9.2.5.7 Rest of Europe Conversational Systems Market
      • 9.2.5.7.1 Rest of Europe Conversational Systems Market by Component
      • 9.2.5.7.2 Rest of Europe Conversational Systems Market by Application
      • 9.2.5.7.3 Rest of Europe Conversational Systems Market by Type
      • 9.2.5.7.4 Rest of Europe Conversational Systems Market by End User
• 9.3 Asia Pacific Conversational Systems Market
  • 9.3.1 Asia Pacific Conversational Systems Market by Component
    • 9.3.1.1 Asia Pacific Compute Platforms Market by Country
    • 9.3.1.2 Asia Pacific Solutions Market by Country
    • 9.3.1.3 Asia Pacific Services Market by Country
  • 9.3.2 Asia Pacific Conversational Systems Market by Application
    • 9.3.2.1 Asia Pacific Customer Support & Personal Assistance Market by Country
    • 9.3.2.2 Asia Pacific Branding & Advertisement Market by Country
    • 9.3.2.3 Asia Pacific Data Privacy & Compliance Market by Country
    • 9.3.2.4 Asia Pacific Other Applications Market by Country
  • 9.3.3 Asia Pacific Conversational Systems Market by Type
    • 9.3.3.1 Asia Pacific Text Assistant Market by Country
    • 9.3.3.2 Asia Pacific Voice Assistant Market by Country
    • 9.3.3.3 Asia Pacific Other Types Market by Country
  • 9.3.4 Asia Pacific Conversational Systems Market by End User
    • 9.3.4.1 Asia Pacific Telecom Market by Country
    • 9.3.4.2 Asia Pacific BFSI Market by Country
    • 9.3.4.3 Asia Pacific Retail & Ecommerce Market by Country
    • 9.3.4.4 Asia Pacific Media & Entertainment Market by Country
    • 9.3.4.5 Asia Pacific Healthcare & Life sciences Market by Country
    • 9.3.4.6 Asia Pacific Travel & Hospitality Market by Country
    • 9.3.4.7 Asia Pacific Other End User Market by Country
  • 9.3.5 Asia Pacific Conversational Systems Market by Country
    • 9.3.5.1 China Conversational Systems Market
      • 9.3.5.1.1 China Conversational Systems Market by Component
      • 9.3.5.1.2 China Conversational Systems Market by Application
      • 9.3.5.1.3 China Conversational Systems Market by Type
      • 9.3.5.1.4 China Conversational Systems Market by End User
    • 9.3.5.2 Japan Conversational Systems Market
      • 9.3.5.2.1 Japan Conversational Systems Market by Component
      • 9.3.5.2.2 Japan Conversational Systems Market by Application
      • 9.3.5.2.3 Japan Conversational Systems Market by Type
      • 9.3.5.2.4 Japan Conversational Systems Market by End User
    • 9.3.5.3 India Conversational Systems Market
      • 9.3.5.3.1 India Conversational Systems Market by Component
      • 9.3.5.3.2 India Conversational Systems Market by Application
      • 9.3.5.3.3 India Conversational Systems Market by Type
      • 9.3.5.3.4 India Conversational Systems Market by End User
    • 9.3.5.4 South Korea Conversational Systems Market
      • 9.3.5.4.1 South Korea Conversational Systems Market by Component
      • 9.3.5.4.2 South Korea Conversational Systems Market by Application
      • 9.3.5.4.3 South Korea Conversational Systems Market by Type
      • 9.3.5.4.4 South Korea Conversational Systems Market by End User
    • 9.3.5.5 Singapore Conversational Systems Market
      • 9.3.5.5.1 Singapore Conversational Systems Market by Component
      • 9.3.5.5.2 Singapore Conversational Systems Market by Application
      • 9.3.5.5.3 Singapore Conversational Systems Market by Type
      • 9.3.5.5.4 Singapore Conversational Systems Market by End User
    • 9.3.5.6 Malaysia Conversational Systems Market
      • 9.3.5.6.1 Malaysia Conversational Systems Market by Component
      • 9.3.5.6.2 Malaysia Conversational Systems Market by Application
      • 9.3.5.6.3 Malaysia Conversational Systems Market by Type
      • 9.3.5.6.4 Malaysia Conversational Systems Market by End User
    • 9.3.5.7 Rest of Asia Pacific Conversational Systems Market
      • 9.3.5.7.1 Rest of Asia Pacific Conversational Systems Market by Component
      • 9.3.5.7.2 Rest of Asia Pacific Conversational Systems Market by Application
      • 9.3.5.7.3 Rest of Asia Pacific Conversational Systems Market by Type
      • 9.3.5.7.4 Rest of Asia Pacific Conversational Systems Market by End User
• 9.4 LAMEA Conversational Systems Market
  • 9.4.1 LAMEA Conversational Systems Market by Component
    • 9.4.1.1 LAMEA Compute Platforms Market by Country
    • 9.4.1.2 LAMEA Solutions Market by Country
    • 9.4.1.3 LAMEA Services Market by Country
  • 9.4.2 LAMEA Conversational Systems Market by Application
    • 9.4.2.1 LAMEA Customer Support & Personal Assistance Market by Country
    • 9.4.2.2 LAMEA Branding & Advertisement Market by Country
    • 9.4.2.3 LAMEA Data Privacy & Compliance Market by Country
    • 9.4.2.4 LAMEA Other Applications Market by Country
  • 9.4.3 LAMEA Conversational Systems Market by Type
    • 9.4.3.1 LAMEA Text Assistant Market by Country
    • 9.4.3.2 LAMEA Voice Assistant Market by Country
    • 9.4.3.3 LAMEA Other Types Market by Country
  • 9.4.4 LAMEA Conversational Systems Market by End User
    • 9.4.4.1 LAMEA Telecom Market by Country
    • 9.4.4.2 LAMEA BFSI Market by Country
    • 9.4.4.3 LAMEA Retail & Ecommerce Market by Country
    • 9.4.4.4 LAMEA Media & Entertainment Market by Country
    • 9.4.4.5 LAMEA Healthcare & Life sciences Market by Country
    • 9.4.4.6 LAMEA Travel & Hospitality Market by Country
    • 9.4.4.7 LAMEA Other End User Market by Country
  • 9.4.5 LAMEA Conversational Systems Market by Country
    • 9.4.5.1 Brazil Conversational Systems Market
      • 9.4.5.1.1 Brazil Conversational Systems Market by Component
      • 9.4.5.1.2 Brazil Conversational Systems Market by Application
      • 9.4.5.1.3 Brazil Conversational Systems Market by Type
      • 9.4.5.1.4 Brazil Conversational Systems Market by End User
    • 9.4.5.2 Argentina Conversational Systems Market
      • 9.4.5.2.1 Argentina Conversational Systems Market by Component
      • 9.4.5.2.2 Argentina Conversational Systems Market by Application
      • 9.4.5.2.3 Argentina Conversational Systems Market by Type
      • 9.4.5.2.4 Argentina Conversational Systems Market by End User
    • 9.4.5.3 UAE Conversational Systems Market
      • 9.4.5.3.1 UAE Conversational Systems Market by Component
      • 9.4.5.3.2 UAE Conversational Systems Market by Application
      • 9.4.5.3.3 UAE Conversational Systems Market by Type
      • 9.4.5.3.4 UAE Conversational Systems Market by End User
    • 9.4.5.4 Saudi Arabia Conversational Systems Market
      • 9.4.5.4.1 Saudi Arabia Conversational Systems Market by Component
      • 9.4.5.4.2 Saudi Arabia Conversational Systems Market by Application
      • 9.4.5.4.3 Saudi Arabia Conversational Systems Market by Type
      • 9.4.5.4.4 Saudi Arabia Conversational Systems Market by End User
    • 9.4.5.5 South Africa Conversational Systems Market
      • 9.4.5.5.1 South Africa Conversational Systems Market by Component
      • 9.4.5.5.2 South Africa Conversational Systems Market by Application
      • 9.4.5.5.3 South Africa Conversational Systems Market by Type
      • 9.4.5.5.4 South Africa Conversational Systems Market by End User
    • 9.4.5.6 Nigeria Conversational Systems Market
      • 9.4.5.6.1 Nigeria Conversational Systems Market by Component
      • 9.4.5.6.2 Nigeria Conversational Systems Market by Application
      • 9.4.5.6.3 Nigeria Conversational Systems Market by Type
      • 9.4.5.6.4 Nigeria Conversational Systems Market by End User
    • 9.4.5.7 Rest of LAMEA Conversational Systems Market
      • 9.4.5.7.1 Rest of LAMEA Conversational Systems Market by Component
      • 9.4.5.7.2 Rest of LAMEA Conversational Systems Market by Application
      • 9.4.5.7.3 Rest of LAMEA Conversational Systems Market by Type
      • 9.4.5.7.4 Rest of LAMEA Conversational Systems Market by End User

Chapter 10. Company Profiles

• 10.1 IBM Corporation
  • 10.1.1 Company Overview
  • 10.1.2 Financial Analysis
  • 10.1.3 Regional & Segmental Analysis
  • 10.1.4 Research & Development Expenses
  • 10.1.5 Recent strategies and developments:
    • 10.1.5.1 Partnerships, Collaborations, and Agreements:
    • 10.1.5.2 Product Launches and Product Expansions:
  • 10.1.6 SWOT Analysis
• 10.2 Microsoft Corporation
  • 10.2.1 Company Overview
  • 10.2.2 Financial Analysis
  • 10.2.3 Segmental and Regional Analysis
  • 10.2.4 Research & Development Expenses
  • 10.2.5 Recent strategies and developments:
    • 10.2.5.1 Partnerships, Collaborations, and Agreements:
  • 10.2.6 SWOT Analysis
• 10.3 Google LLC (Alphabet Inc.)
  • 10.3.1 Company Overview
  • 10.3.2 Financial Analysis
  • 10.3.3 Segmental and Regional Analysis
  • 10.3.4 Research & Development Expense
  • 10.3.5 Recent strategies and developments:
    • 10.3.5.1 Product Launches and Product Expansions:
  • 10.3.6 SWOT Analysis
• 10.4 Amazon Web Services, Inc. (Amazon.com, Inc.)
  • 10.4.1 Company Overview
  • 10.4.2 Financial Analysis
  • 10.4.3 Segmental Analysis
  • 10.4.4 Recent strategies and developments:
    • 10.4.4.1 Partnerships, Collaborations, and Agreements:
    • 10.4.4.2 Product Launches and Product Expansions:
  • 10.4.5 SWOT Analysis
• 10.5 Salesforce, Inc.
  • 10.5.1 Company Overview
  • 10.5.2 Financial Analysis
  • 10.5.3 Regional Analysis
  • 10.5.4 Research & Development Expenses
  • 10.5.5 Recent strategies and developments:
    • 10.5.5.1 Partnerships, Collaborations, and Agreements:
    • 10.5.5.2 Product Launches and Product Expansions:
  • 10.5.6 SWOT Analysis
• 10.6 Yseop
  • 10.6.1 Company Overview
  • 10.6.2 Recent strategies and developments:
    • 10.6.2.1 Product Launches and Product Expansions:
  • 10.6.3 SWOT Analysis
• 10.7 Baidu, Inc.
  • 10.7.1 Company Overview
  • 10.7.2 Financial Analysis
  • 10.7.3 Segmental Analysis
  • 10.7.4 Research & Development Expenses
  • 10.7.5 Recent strategies and developments:
    • 10.7.5.1 Product Launches and Product Expansions:
  • 10.7.6 SWOT Analysis
• 10.8 Oracle Corporation
  • 10.8.1 Company Overview
  • 10.8.2 Financial Analysis
  • 10.8.3 Segmental and Regional Analysis
  • 10.8.4 Research & Development Expense
  • 10.8.5 SWOT Analysis
• 10.9 SAP SE
  • 10.9.1 Company Overview
  • 10.9.2 Financial Analysis
  • 10.9.3 Regional Analysis
  • 10.9.4 Research & Development Expense
  • 10.9.5 SWOT Analysis
• 10.10. Conversica, Inc.
  • 10.10.1 Company Overview
  • 10.10.2 Recent strategies and developments:
    • 10.10.2.1 Product Launches and Product Expansions:

Chapter 11. Winning Imperatives of Conversational Systems Market