음성 분석 시장 보고서 : 동향, 예측, 경쟁 분석(-2030년)

Speech Analytics Trends and Forecast

The future of the global speech analytics market looks promising with opportunities in the BFSI, IT and telecommunication, retail, healthcare, government, and hospitality markets. The global speech analytics market is expected to reach an estimated $6.5 billion by 2030 with a CAGR of 16.8% from 2024 to 2030. The major drivers for this market are rising interest in customer insights, developments in natural language processing and artificial intelligence, and growing demand for improved customer experience and risk mitigation.

Lucintel forecasts that solution will remain the larger segment over the forecast period because it helps to manage the growing abundance of data and turn it into insights that can be put to use, and the solutions give businesses the ability to better serve customers by assisting them in seeing trends, understanding customer behavior, and identifying problems.

North America will remain the largest region over the forecast period because of construction of a sophisticated telecommunications and information technology (IT) infrastructure, presence of several top international suppliers of speech analytics solutions in the area, together with their ongoing efforts to improve and innovate their products.

Emerging Trends in the Speech Analytics Market

Trends continue to cause disruptive transformation in the Speech Analytics market, changing how organizations use the technology. Such emerging trends are powered by never-stopping developments in AI, increasing data volumes, and changing customer expectations.

• AI-driven Insight : Artificial intelligence is reforming speech analytics solutions to extract more meaningful insight from conversations. AI-driven solutions will provide more precise sentiment analysis, identifying key trends and offering predictive insights through real-time processing of a large volume of speech data. This, in turn, enables better decision-making and raises the level of customer service by providing more personalization.
• Real-Time Speech Analytic : Real-time analytics of speech is turning crucial, with businesses wanting to provide feedback on tap and then some support during customer interactions. Advanced technologies analyze and act upon speech data in real-time, enabling real-time decision-making and resolution of issues.
• Integration with CRM System : The integration of speech analytics with CRM systems is fast becoming a trend whereby businesses are able to cut across and capture an integrated view of customer interactions. This, in turn, makes data captured through speech analytics easily accessible within CRM platforms for tracking and managing customer relationships with greater efficiency.
• Multilingual and Cross-Dialect Support: It is the trend where speech analytics solutions for different languages and dialects have become one of the trending demands since organizations have taken a plunge into increasingly globalized markets. It included advanced natural language processing that enables the correct analysis and comprehension of various linguistic inputs.
• Enhanced Data Privacy and Compliance: With growing awareness about data privacy and regulatory compliance, there is a growing inclination towards the integration of tough security measures and compliance features within speech analytics solutions. This will involve the solution being GDPR, CCPA compliant, among others, and also cover advanced data protection mechanisms.

These emerging trends, hence, are remodeling the Speech Analytics market by forcing innovation and improvement in customer interaction coupled with operational efficiency. Businesses, therefore, can subsequently attain a competitive advantage through better insights, greater personalization of service, and stronger adherence to regulatory requirements.

Recent Developments in the Speech Analytics Market

The trend in the Speech Analytics market is marked by various developments, backed by fast-evolving technology and business needs. These changes are altering the contours and the way organizations use speech analytics to improve operations and customer interactions.

• Integration of AI and Machine Learning: Key development has been the integration of AI and machine learning within the speech analytics tool itself, thus providing a move to more sophisticated data analysis. AI algorithms now analyze speech patterns, sentiment, and context more accurately for deep insights into customer interactions and business operations.
• Advanced Natural Language Processing : Recent breakthroughs in NLP have significantly improved the capability of speech analytics solutions. Better algorithms in NLP provide a much finer sense of context, sentiment, and intent for more accurate analysis and actionable insights.
• Cloud-Based Solutions : Arguably the biggest movement in recent times, in terms of scalability, flexibility, and costs, is the movement to cloud-based speech analytics solutions. Cloud platforms allow for easier integration with other business systems and enable access to speech analytics tools from anywhere.
• Compliance and Security : Increased concerns for privacy, coupled with stricter data protection regulations, have necessitated the speech analytics market to focus greater attention on compliance and security features of data. New solutions feature improved security coupled with tools that help overcome such challenges.
• Expansion into Emerging Markets : The recent development in speech analytics solution markets is the expansion into emerging markets impelled by the increasing demand in the emerging markets for advanced customer interaction tools. Companies are targeting markets in Asia, Latin America, and Africa.

Indeed, these developments are a driver of growth and transformation in the Speech Analytics market by enabling businesses to apply advanced technologies toward improving customer interaction, operational efficiency, and regulatory compliance. Emphasis on AI, cloud solutions, and expansion into international markets has been the wider trend towards making speech analytics both more innovative and accessible.

Strategic Growth Opportunities for Speech Analytics Market

The Speech Analytics market is at the threshold of tremendous growth because of the numerous applications it finds in industries. Companies are leveraging speech analytics for better customer service, improvement in sales performance, and ensuring compliance with regulatory affairs. As businesses increasingly see the value of insights derived from voice data, new opportunities emerge to apply these technologies in innovative ways. This opens strategic growth opportunities across several key applications.

• Customer Service Enhancement : Speech analytics has the potential to vastly improve customer service by analyzing interactions for common issues, customer sentiment, and areas for improvement. The real-time insight gathered from this allows companies to effectively train their staff to resolve customer complaints with greater efficiency and let them personalize their service delivery process. In return, it brings much-needed customer satisfaction, increasing loyalty and, in general, driving business growth.
• Optimization of Sales Performance : Utilize Speech Analytics to optimize sales performance, researching sales calls for strengths and weaknesses. Key metrics include pitch, tone, and adherence to sales scripts; upon evaluation, these would be highly effective in refining sales approaches and training programs. This leads to increased conversion rates and higher revenue.
• Compliance and Risk Management: Speech analytics offers huge opportunities in compliance and risk management regarding the monitoring of conversations for regulatory compliance and corporate policies. Automation supports compliance breach identification, risk mitigation, and interaction documentation for audits and investigations.
• Market Research and Competitive Analysis : Speech analytics applied to market research and competitive analysis involves capturing and analyzing consumer feedback data and competitor interaction to comprehend emerging market trends and consumer preferences. The data extracted here aids in comprehending the functioning of the markets and thereby implementing strategic changes.
• Workforce Optimization: Speech analytics empowers and enables better workforce management by analyzing interactions between employees and identifying performance trends, training needs, and further scope for operational efficiency. It streamlines processes, improves employee performance, and enhances overall productivity.

These strategic growth opportunities are redefining the Speech Analytics market in a way that catalyzes innovation and enhances the value of voice data across numerous applications. By leveraging speech analytics for customer service, sales optimization, compliance, market research, and workforce management, companies can achieve significant competitive advantages and operational improvements.

Speech Analytics Market Driver and Challenges

The drivers and challenges influencing the Speech Analytics market range from technological and economic to regulatory considerations. Being aware of these elements is important for moving into this space smoothly and achieving growth there.

The factors responsible for driving the speech analytics market include:

1. Technological Advancements: Huge leaps in AI and machine learning have taken speech analytics solutions to a whole new level. These include advanced algorithms of NLP, enhanced speech sentiment analysis, enabling real-time insight, and better understanding of the top-end range of complex speech patterns in speech analysis. This enhances the market by providing more relevant and sophisticated tools.

2. Cloud-based solutions remain one of the major drivers of the speech analytics market, with the movement to cloud-based solutions offering scalability, flexibility, and cost efficiency. This opens access to advanced analytics tools for businesses of all sizes and supports remote work, fueling market growth by enabling seamless integrations with other business systems.

3. Improvement of Customer Experience: Business enterprises are now gradually focusing on enhancing customer experience to drive demand with the help of speech analytics tools. An enterprise may realize valuable insight into customer preferences by analyzing customer interactions and thus can strive to improve the quality in service deliveries and make the interaction personalized. This focus on customer experience supports the growth in speech analytics solutions for better service delivery.

Challenges in the speech analytics market are:

1. Data privacy concerns: One of the major challenges faced by the speech analytics market pertains to data privacy and security. As these tools deal with sensitive information related to customers, businesses should hence address concerns regarding data breaches and unauthorized accesses. Compliance with data protection regulations combined with robust security measures will be quite necessary to overcome this challenge.

2. Integrational Issues: The solutions of speech analytics integrate with the use of existing systems, such as CRM and ERP platforms. Because the data of speech analytics tools needs to flow within different systems, compatibility issues may cause problems in implementing the speech analytics tool effectively. Therefore, integration challenges need to be addressed by careful planning and technical expertise.

3. The cost of deploying a high-end speech analytics solution is an inhibiting factor, since small and medium businesses do not have resources to invest in such systems. Even if it were possible, the initial investment in technology, training, and ongoing maintenance required would prove substantially expensive. Therefore, companies in this context will need to weigh their return on investments and seek out affordable solutions that can be scaled up or down with flexibility.

The Speech Analytics market is shaped by technological advancement, regulatory compliance, and the increasing focus on customer experience. But, to realize all the growth prospects, issues of data privacy concern, challenge of integration, and high cost of implementation need to get sorted out. Understanding these drivers and challenges will be a must to navigate the market and to leverage speech analytics effectively.

List of Speech Analytics Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies speech analytics companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the speech analytics companies profiled in this report include-

• Almawave
• ASC Technologies
• Avaya
• Calabrio
• CallMiner
• Clarabridge
• GemaTech
• Genesys
• OnviSource
• Verint System

Speech Analytics by Segment

The study includes a forecast for the global speech analytics by type, deployment, enterprise size, end use industry, and region.

Speech Analytics Market by Type [Analysis by Value from 2018 to 2030]:

• Solution
• Service

Speech Analytics Market by Deployment [Analysis by Value from 2018 to 2030]:

• On-premises
• Cloud-based

Speech Analytics Market by Enterprise Size [Analysis by Value from 2018 to 2030]:

• Small and Medium Enterprises
• Large Enterprises

Speech Analytics Market by End Use Industry [Analysis by Value from 2018 to 2030]:

• BFSI
• IT and Telecommunication
• Retail
• Healthcare
• Government
• Hospitality
• Others

Speech Analytics Market by Region [Analysis by Value from 2018 to 2030]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the Speech Analytics Market

The Speech Analytics market represents one of the fastest-evolving markets, owing to increasing technological developments, widespread adoptions by various industries, and broadening focus on customer experience. It finds its drive in innovation in the fields of artificial intelligence and machine learning that further empower speech analytics tools to do better. Various countries have their unique developments in this field, reflecting different economic conditions and technological capabilities in those respective countries. Here's a look at recent updates in the Speech Analytics market in the United States, China, Germany, India, and Japan.

• United States: The United States Speech Analytics market is abuzz with an integrative push toward AI and machine learning for boosting customer services, coupled with operational efficiency. Some of the key technology companies are investing heavily to develop high-end speech analytics solutions that can provide real-time analytics supported by predictive analytics. The market also sees growing adoption across industries like finance, healthcare, and retail. The increasing trend is considered the integration of speech analytics with CRM systems to offer seamless customer experiences, which in turn is expected to provide actionable insights for business-to-business firms.
• China: In China, the Speech Analytics market is growing rapidly due to the increased push by the government toward digital transformation and the rise of smart technologies. There has been an increasing deployment of speech analytics solutions by Chinese companies for the betterment of customer service and operational efficiency. Heavy investments in research and development further enhance the capabilities of NLP and its support for multiple dialects of Chinese. The expansion of e-commerce and customer support centers in China further fuels the demand for sophisticated speech analytics tools that can handle high volumes of interactions and provide deep insights.
• Germany: The Speech Analytics market in Germany is at a growing stage, where lots of attention is drawn toward regulatory compliance and the security of data privacy. German companies consider speech analytics solutions to show compliance with the stringent GDPR regulations and improvement in customer service and operational efficiency by using insights provided. Another key trend involves integrating speech analytics into enterprise resource planning systems to achieve optimization of business processes. This is supported at the marketplace level by a strong industrial sector, where an increasing number of enterprises recognize the business benefits of advanced analytics in enhancing customer interactions and enabling business growth.
• India: The Indian Speech Analytics market is one of the fastest-growing markets due to the growth of IT and BPO sectors that are one of the major adopters of these technologies. Companies in India will invest in speech analytics to improve customer support and operational efficiency as the volume of handling customers is huge. There is an emerging trend toward the adoption of AI-driven solutions offering multi-lingual support to address the diverse linguistic demography of India. The government initiatives toward digitalization and the adoption of smart technologies further accelerate the growth of the speech analytics market in India.
• Japan: The emphasis on technology and innovation in improving customer experiences helps to shape the Speech Analytics market in Japan. Japanese companies increasingly adopt speech analytics in their quest to delve deep into understanding the behavior and preference of their customers. Understanding AI and natural language better has driven the market, integrating speech analytics with prevailing platforms of customer service. There is also growing interest in the use of speech analytics for quality assurance and compliance. The advanced technological infrastructure of Japan and support for commitments toward digital transformation are driving interest in these technologies.

Features of the Global Speech Analytics Market

Market Size Estimates: Speech analytics market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Speech analytics market size by various segments, such as by type, deployment, enterprise size, end use industry, and region in terms of value ($B).

Regional Analysis: Speech analytics market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different type, deployment, enterprise size, end use industry, and regions for the speech analytics market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the speech analytics market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

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FAQ

Q1. What is the speech analytics market size?

Answer: The global speech analytics market is expected to reach an estimated $6.5 billion by 2030.

Q2. What is the growth forecast for speech analytics market?

Answer: The global speech analytics market is expected to grow with a CAGR of 16.8% from 2024 to 2030.

Q3. What are the major drivers influencing the growth of the speech analytics market?

Answer: The major drivers for this market are rising interest in customer insights, developments in natural language processing and artificial intelligence, and growing demand for improved customer experience and risk mitigation.

Q4. What are the major segments for speech analytics market?

Answer: The future of the global speech analytics market looks promising with opportunities in the BFSI, IT and telecommunication, retail, healthcare, government, and hospitality markets.

Q5. Who are the key speech analytics market companies?

Answer: Some of the key speech analytics companies are as follows:

• Almawave
• ASC Technologies
• Avaya
• Calabrio
• CallMiner
• Clarabridge
• GemaTech
• Genesys
• OnviSource
• Verint System

Q6. Which speech analytics market segment will be the largest in future?

Answer: Lucintel forecasts that solution will remain the larger segment over the forecast period because it helps to manage the growing abundance of data and turn it into insights that can be put to use, and the solutions give businesses the ability to better serve customers by assisting them in seeing trends, understanding customer behavior, and identifying problems.

Q7. In speech analytics market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period because of construction of a sophisticated telecommunications and information technology (IT) infrastructure, presence of several top international suppliers of speech analytics solutions in the area, together with their ongoing efforts to improve and innovate their products.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the speech analytics market by type (solution and service), deployment (on-premises and cloud-based), enterprise size (small and medium enterprises and large enterprises), end use industry (BFSI, IT and telecommunication, retail, healthcare, government, hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?
• Market Report

Table of Contents

1. Executive Summary

2. Global Speech Analytics Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

• 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
• 3.2. Global Speech Analytics Market Trends (2018-2023) and Forecast (2024-2030)
• 3.3: Global Speech Analytics Market by Type
  • 3.3.1: Solution
  • 3.3.2: Service
• 3.4: Global Speech Analytics Market by Deployment
  • 3.4.1: On-premises
  • 3.4.2: Cloud-based
• 3.5: Global Speech Analytics Market by Enterprise Size
  • 3.5.1: Small and Medium Enterprises
  • 3.5.2: Large Enterprises
• 3.6: Global Speech Analytics Market by End Use Industry
  • 3.6.1: BFSI
  • 3.6.2: IT and Telecommunication
  • 3.6.3: Retail
  • 3.6.4: Healthcare
  • 3.6.5: Government
  • 3.6.6: Hospitality
  • 3.6.7: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

• 4.1: Global Speech Analytics Market by Region
• 4.2: North American Speech Analytics Market
  • 4.2.1: North American Speech Analytics Market by Type: Solution and Service
  • 4.2.2: North American Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
• 4.3: European Speech Analytics Market
  • 4.3.1: European Speech Analytics Market by Type: Solution and Service
  • 4.3.2: European Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
• 4.4: APAC Speech Analytics Market
  • 4.4.1: APAC Speech Analytics Market by Type: Solution and Service
  • 4.4.2: APAC Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
• 4.5: ROW Speech Analytics Market
  • 4.5.1: ROW Speech Analytics Market by Type: Solution and Service
  • 4.5.2: ROW Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global Speech Analytics Market by Type
  • 6.1.2: Growth Opportunities for the Global Speech Analytics Market by Deployment
  • 6.1.3: Growth Opportunities for the Global Speech Analytics Market by Enterprise Size
  • 6.1.4: Growth Opportunities for the Global Speech Analytics Market by End Use Industry
  • 6.1.5: Growth Opportunities for the Global Speech Analytics Market by Region
• 6.2: Emerging Trends in the Global Speech Analytics Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global Speech Analytics Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Speech Analytics Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: Almawave
• 7.2: ASC Technologies
• 7.3: Avaya
• 7.4: Calabrio
• 7.5: CallMiner
• 7.6: Clarabridge
• 7.7: GemaTech
• 7.8: Genesys
• 7.9: OnviSource
• 7.10: Verint System