시장보고서
상품코드
1272053

세계의 챗봇 시장 : 제공, 봇 커뮤니케이션(텍스트, 오디오, 비디오), 유형, 비즈니스 기능(영업 및 마케팅, 컨택센터), 채널 통합, 업종(소매 및 전자상거래, 의료 및 생명과학), 지역별 예측(-2028년)

Chatbot Market by Offering, Bot Communication (Text, Audio, & Video), Type, Business Function (Sales & Marketing, Contact Centers), Channel Integration, Vertical (Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028

발행일: | 리서치사: MarketsandMarkets | 페이지 정보: 영문 343 Pages | 배송안내 : 즉시배송

※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.

세계 챗봇 시장 규모는 2023년 54억 달러에서 2028년까지 155억 달러로 확대되어 예측 기간 동안 연평균 23.3%의 성장률을 보일 것으로 예상됩니다.

다양한 채널을 통한 고객 참여에 대한 관심이 높아지고 챗봇의 생성 모델 사용률이 높아지면서 챗봇 시장의 성장을 가속하고 있습니다. 챗봇은 고객 서비스 개선, 비용 절감, 효율성 향상을 목표로 하는 기업에게 유용한 도구가 될 수 있습니다.

서비스 부문은 예측 기간 동안 더 높은 CAGR로 성장할 것으로 예상됩니다.

세계 챗봇 시장은 제공에 따라 솔루션과 서비스로 세분화됩니다. 서비스 부문은 관리형 서비스와 전문 서비스로 구분됩니다. 서비스 부문은 예측 기간 동안 더 높은 CAGR로 성장할 것으로 예상됩니다. 이러한 서비스는 기업의 투자 가치를 극대화하는 신속하고 원활한 구현을 보장합니다.

보이스봇 부문은 예측 기간 동안 더 높은 CAGR로 성장할 것으로 예상됩니다.

세계 챗봇 시장은 유형별로 메뉴 기반, 언어 기반, 키워드 인식 기반, 컨텍스트 기반, 하이브리드, 음성 봇으로 구분됩니다. 음성 봇 부문은 예측 기간 동안 급성장할 것으로 예상됩니다. 보이스봇은 문의에 신속하고 정확하게 대응하고 원활한 고객 경험을 제공할 수 있습니다. 보이스봇은 사람의 손길을 거치지 않고도 대량의 문의에 대응할 수 있기 때문에 비용 효율적인 고객 지원 제공 방법이 될 수 있습니다. 이를 통해 고객 지원팀의 업무 부담을 줄이고 전반적인 비용을 절감할 수 있습니다.

업종별로는 소매 및 전자상거래 부문이 예측 기간 동안 가장 큰 시장 규모를 차지할 것으로 보입니다.

챗봇은 고객 서비스 개선, 비용 절감, 효율성 향상을 통해 다양한 산업 분야의 기업에게 혜택을 제공합니다. 업종별로 보면, 챗봇은 고객에게 계정 정보를 제공하고, 제품 및 서비스에 대한 문의에 답하고, 고객의 거래를 지원할 수 있습니다. 이를 통해 BFS의 모든 업종에서 고객 서비스 향상과 일상적인 업무 자동화를 통한 비용 절감을 실현할 수 있습니다.

아시아태평양은 예측 기간 동안 높은 CAGR로 성장할 것입니다.

챗봇 시장은 5개 지역으로 분류됩니다. 북미, 유럽, 아시아태평양, 중동 및 아프리카, 라틴아메리카입니다. 아시아태평양은 향후 몇 년 동안 견인차 역할을할 것으로 예상됩니다. 중국, 싱가포르, 일본, 한국, 호주-뉴질랜드, 인도와 같은 국가는 최종 사용자가 챗봇을 활용하여 실시간으로 보다 개인화된 추천을 할 수 있는 충분한 기회를 제공합니다. 아시아태평양은 인터넷과 스마트폰 사용자가 가장 많고 빠르게 증가하고 있는 지역 중 하나입니다. 따라서 사용자가 정보, 제품, 서비스에 접근할 수 있는 편리하고 효율적인 방법을 제공할 수 있는 챗봇의 큰 시장이 형성되어 있습니다.

목차

제1장 서론

제2장 조사 방법

제3장 주요 요약

제4장 프리미엄 인사이트

제5장 시장 개요와 업계 동향

  • 서론
  • 챗봇 간단한 역사
  • 챗봇 시장 : 아키텍처
  • 시장 역학
    • 성장 촉진요인
    • 성장 억제요인
    • 기회
    • 과제
  • 사례 연구 분석
  • 공급망 분석
  • 특허 분석
  • 가격 분석
  • Porter의 Five Forces 분석
  • 주요 컨퍼런스 및 이벤트(2023년-2024년)
  • 사업에서 챗봇 전개의 주요 이점
  • 2030년까지 챗봇 로드맵
  • 챗봇 툴과 프레임워크
  • 생태계 분석
  • 챗봇 개발에 사용되는 현재·새로운 비즈니스 모델
  • 챗봇 시장 바이어/클라이언트에 영향을 미치는 동향/혼란
  • 규제 상황
  • 주요 이해관계자와 구입 기준
  • 기술 분석

제6장 챗봇 시장 : 제공별

  • 서론
  • 솔루션
    • 스탠드얼론
    • 웹 기반
    • 메시징 기반
    • 기타
  • 서비스
    • 매니지드 서비스
    • 전문 서비스

제7장 챗봇 시장 : 유형별

  • 서론
  • 메뉴 기반
  • 언어 기반
  • 키워드 인식 기반
  • 문맥 기반
  • 하이브리드
  • 보이스봇

제8장 챗봇 시장 : 채널 통합별

  • 서론
  • 이메일 및 웹사이트
  • 모바일 앱
  • 전화/IVR
  • 메시징 앱

제9장 챗봇 시장 : 봇 통신별

  • 서론
  • 텍스트
  • 오디오/음성
  • 비디오

제10장 챗봇 시장 : 비즈니스 기능별

  • 서론
  • 인사
  • 판매 및 마케팅
  • 재무 및 회계
  • ITSM
  • 오퍼레이션 및 공급망
  • 컨택센터

제11장 챗봇 시장 : 업종별

  • 서론
  • 은행/금융서비스/보험(BFSI)
  • 에너지 및 유틸리티
  • 소매 및 E-Commerce
  • IT 및 ITES
  • 여행 및 호스피탈리티
  • 의료 및 생명과학
  • 미디어 및 엔터테인먼트
  • 정부 및 방위
  • 통신
  • 기타

제12장 챗봇 시장 : 지역별

  • 서론
  • 북미
    • 미국
    • 캐나다
  • 유럽
    • 영국
    • 독일
    • 프랑스
    • 이탈리아
    • 스페인
    • 기타 유럽
  • 아시아태평양
    • 중국
    • 인도
    • 일본
    • 뉴질랜드
    • 한국
    • ASEAN
    • 기타 아시아태평양
  • 중동 및 아프리카
    • 아랍에미리트(UAE)
    • 사우디아라비아
    • 남아프리카공화국
    • 이스라엘
    • 이집트
    • 기타 중동 및 아프리카
  • 라틴아메리카
    • 브라질
    • 멕시코
    • 아르헨티나
    • 기타 라틴아메리카

제13장 경쟁 구도

  • 개요
  • 주요 기업 전략
  • 매출 분석
  • 시장 점유율 분석
  • 기업 평가 상한
  • 스타트업/중소기업 평가 상한
  • 경쟁 시나리오와 동향
  • 챗봇 시장의 제품 상황

제14장 기업 개요

  • 주요 기업
    • MICROSOFT
    • IBM
    • GOOGLE
    • AWS
    • BAIDU
    • OPENAI
    • SALESFORCE
    • META
    • ARTIFICIAL SOLUTIONS
    • ORACLE
    • SAP
    • SERVICENOW
  • 기타 주요 기업
    • AVAAMO
    • CONVERSICA
    • HAPTIK
    • INBENTA
    • CREATIVE VIRTUAL
    • KORE.AI
    • [24]7.AI
    • AIVO
    • PERSONETICS
    • LIVEPERSON
    • GUPSHUP
    • FRESHWORKS
    • SOLVVY
    • PANDORABOTS
    • INTERCOM
  • 스타트업/중소기업
    • ENGATI
    • BOTSIFY
    • YELLOW.AI
    • DRIFT
    • CHATFUEL
    • LANDBOT.IO
    • CUSTOMERS.AI
    • BOTSCREW
    • RASA

제15장 인접 시장 및 관련 시장

  • 서론
  • NLP 시장 - 2027년까지 세계 예측
  • 음성 애널리틱스 시장 - 2027년까지 세계 예측

제16장 부록

LSH 23.05.24

The market for chatbot market is estimated to grow from USD 5.4 billion in 2023 to USD 15.5 billion by 2028, at a CAGR of 23.3% during the forecast period. Increasing focus on customer engagement through various channels and rising usage of generative models in chatbots to drive growth in the chatbot market. Chatbots can be a valuable tool for enterprises looking to improve customer service, reduce costs, and increase efficiency.

The services segment is expected to grow at a higher CAGR during the forecast period

The global chatbot market is segmented based on offering solutions and services. Based on services segment is divided into managed services and professional services. The services segment is expected to grow at a higher CAGR during the forecast period. These services ensure faster and smoother implementation that maximizes the value of enterprise investments.

Voicebots segment to grow at a higher CAGR during the forecast period

The global chatbot market is segmented based on type into menu-based, linguistic-based, keyword recognition-based, contextual, hybrid, and voicebots. The voicebots segment is expected to grow rapidly during the forecast period. Voicebots can respond quickly and accurately to inquiries, providing a seamless customer experience. Voicebots can be a cost-effective way to provide customer support, as they can handle a large volume of inquiries without the need for human intervention. This can help to reduce the workload of customer support teams and lower overall costs.

Among verticals, retail and eCommerce segment hold the largest market size during the forecast period

Chatbots can benefit enterprises across various industries by improving customer service, reducing costs, and increasing efficiency. Across BFSI verticals, chatbots can provide customers with account information, answer inquiries about products and services, and help customers with transactions. This can help to improve customer service and reduce costs by automating routine tasks across BFSI verticals.

Asia Pacific to grow at a higher CAGR during the forecast period

The chatbot market has been segmented into five regions: North America, Europe, Asia Pacific, Middle East and Africa and Latin America. Asia Pacific is expected to gain traction in the coming years. Countries such as China, Singapore, Japan, South Korea, ANZ, and India to offer ample of opportunities for the end users to leverage chatbots for more personalized recommendations in real-time . The Asia Pacific region has one of the largest and fastest-growing populations of internet and smartphone users. This has created a large market for chatbots, which can provide a convenient and efficient way for users to access information, products, and services.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the chatbot market.

  • By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
  • By Designation: C-Level Executives: 35%, Directors: 25%, and Others: 40%
  • By Region: North America: 45%, Europe: 20%, Asia Pacific: 30%, Europe: 25%, ROW: 5%

The report includes the study of key players offering chatbot solutions and services. It profiles major vendors in the global chatbot market. The major vendors in the global chatbot market include Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Oracle (US), SAP (Germany), OpenAI (US), Salesforce (US), Meta (US), Artificial Solutions (Sweden), ServiceNow (US), [24]7.ai (US), Kore.ai (US), Conversica (US), Inbenta (US), Creative Virtual (US), Avaamo (US), Haptik (India), Solvvy (US), Gupshup (US), Aivo (US), Personetics (US), LivePerson (US), Freshworks (India), Engati (US), Botsify (Pakistan), Yellow.ai (US), Drift (US), Intercom (US), Chatfuel (US), Landbot (Spain), Pandorabots (US), Customers.ai (US), Rasa (Germany), and BotsCrew (UK).

Research Coverage

The market study covers the chatbot market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as offering, type, business function, bot communication, channel integration, vertical, and region .It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall market for chatbots and its subsegments. It would help stakeholders understand the competitive landscape and gain better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the market's pulse and provides information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

  • Analysis of key drivers (Integration of sentiment analysis with chatbots for meaningful customer insights, Advancements in technology coupled with rising customer demand for self-service operations, Growth in need for 24×7 customer support at lower operational costs and Increase in focus on customer engagement through various channels), restraints (Inability to recognize customer intent and respond effectively), opportunities (Initiatives toward the development of self-learning chatbots to deliver human-like conversational experience, Rise in demand for AI-based chatbots to deliver enhanced customer experience, and Integration of sentiment analysis with chatbots for meaningful customer insights), and challenges (Complex and time-consuming setup and maintenance, Lack of awareness about effect of chatbot technology on various applications) influencing the growth of the chatbot market
  • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the chatbot market
  • Market Development: Comprehensive information about lucrative markets - the report analyses chatbot market across varied regions
  • Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in chatbot market strategies; the report also helps stakeholders understand the pulse of the chatbot market and provides them with information on key market drivers, restraints, challenges, and opportunities.
  • Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players such as Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Meta (US), SAP (Germany), and Oracle (US) among others in the chatbot market.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS AND EXCLUSIONS
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
    • 1.3.3 YEARS CONSIDERED
  • 1.4 CURRENCY CONSIDERED
  • 1.5 STAKEHOLDERS
  • 1.6 SUMMARY OF CHANGES
    • 1.6.1 IMPACT OF RECESSION

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 1 CHATBOT MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
    • TABLE 1 PRIMARY INTERVIEWS
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
    • FIGURE 2 DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • FIGURE 3 CHATBOT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
    • FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES OF CHATBOT MARKET
    • FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CHATBOT MARKET
    • FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CHATBOT MARKET
    • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CHATBOT THROUGH OVERALL CHATBOT SPENDING
  • 2.4 MARKET FORECAST
    • TABLE 2 FACTOR ANALYSIS
  • 2.5 RESEARCH ASSUMPTIONS
  • 2.6 LIMITATIONS
  • 2.7 IMPLICATIONS OF RECESSION ON CHATBOT MARKET
    • TABLE 3 IMPACT OF RECESSION ON GLOBAL CHATBOT MARKET

3 EXECUTIVE SUMMARY

    • TABLE 4 GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2017-2022 (USD MILLION, Y-O-Y %)
    • TABLE 5 GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2023-2028 (USD MILLION, Y-O-Y %)
    • FIGURE 8 SOLUTIONS SEGMENT TO DOMINATE MARKET IN 2023
    • FIGURE 9 STANDALONE SOLUTION TO HOLD LARGEST MARKET SHARE IN 2023
    • FIGURE 10 PROFESSIONAL SERVICES SEGMENT TO DOMINATE MARKET IN 2023
    • FIGURE 11 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO LEAD MARKET IN 2023
    • FIGURE 12 MOBILE APPS SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
    • FIGURE 13 SOCIAL MESSENGER SEGMENT TO LEAD MARKET IN 2023
    • FIGURE 14 TEXT SEGMENT TO HOLD LARGEST MARKET SIZE IN 2023
    • FIGURE 15 MENU-BASED SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
    • FIGURE 16 CONTACT CENTERS SEGMENT TO BE LARGEST SEGMENT IN 2023
    • FIGURE 17 CUSTOMER ENGAGEMENT AND RETENTION SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
    • FIGURE 18 CUSTOMER SUPPORT TO BE LARGEST FINANCE AND ACCOUNTING APPLICATION SEGMENT IN 2023
    • FIGURE 19 RECRUITMENT SEGMENT AMONG HR APPLICATIONS TO DOMINATE MARKET IN 2023
    • FIGURE 20 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST MARKET SIZE IN 2023
    • FIGURE 21 INCIDENT MANAGEMENT SEGMENT AMONG ITSM APPLICATIONS TO DOMINATE MARKET IN 2023
    • FIGURE 22 AGENT PERFORMANCE MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SIZE IN 2023
    • FIGURE 23 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR IN 2023
    • FIGURE 24 NORTH AMERICA TO HOLD LARGEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2023

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE OPPORTUNITIES IN CHATBOT MARKET
    • FIGURE 25 RISING USAGE OF GENERATIVE MODELS IN CHATBOTS FOR IMMERSIVE CUSTOMER EXPERIENCE TO DRIVE MARKET
  • 4.2 OVERVIEW OF RECESSION IN GLOBAL CHATBOT MARKET
    • FIGURE 26 CHATBOT MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
  • 4.3 CHATBOT MARKET: TOP THREE BUSINESS FUNCTIONS
    • FIGURE 27 HR BUSINESS FUNCTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • 4.4 NORTH AMERICA: CHATBOT MARKET, BY OFFERING AND TOP THREE VERTICALS
    • FIGURE 28 SOLUTIONS AND RETAIL AND ECOMMERCE SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2023
  • 4.5 CHATBOT MARKET: BY REGION
    • FIGURE 29 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2023

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 BRIEF HISTORY OF CHATBOT
    • FIGURE 30 BRIEF HISTORY OF CHATBOT
  • 5.3 CHATBOT MARKET: ARCHITECTURE
    • FIGURE 31 CHATBOT MARKET ARCHITECTURE
  • 5.4 MARKET DYNAMICS
    • FIGURE 32 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CHATBOT MARKET
    • 5.4.1 DRIVERS
      • 5.4.1.1 Advancements in technology coupled with rising customer demand for self-service operations
      • 5.4.1.2 Growth in need for 24×7 customer support at lower operational costs
      • 5.4.1.3 Increase in focus on customer engagement through various channels
      • 5.4.1.4 Rising usage of generative models in chatbots
    • 5.4.2 RESTRAINTS
      • 5.4.2.1 Inability to recognize customer intent and respond effectively
      • 5.4.2.2 Accuracy concerns associated with voice authentication
    • 5.4.3 OPPORTUNITIES
      • 5.4.3.1 Initiatives toward development of self-learning chatbots to deliver human-like conversational experience
      • 5.4.3.2 Rise in demand for AI-based chatbots to deliver enhanced customer experience
      • 5.4.3.3 Integration of sentiment analysis with chatbots for meaningful customer insights
    • 5.4.4 CHALLENGES
      • 5.4.4.1 Lack of awareness about effect of chatbot technology on various applications
      • 5.4.4.2 Complex and time-consuming setup and maintenance
  • 5.5 CASE STUDY ANALYSIS
    • 5.5.1 BFSI
      • 5.5.1.1 Case Study 1: BankBazaar implemented Haptik's chatbot to increase customer engagement and enhance customer reach
      • 5.5.1.2 Case Study 2: Zurich Insurance Group worked with Spixii to develop Zara chatbot for quick notifications
      • 5.5.1.3 Case Study 3: SIX Payment Services Ltd. partnered with Enterprise Bot to enhance customer service
      • 5.5.1.4 Case Study 4: SEB Retail Bank enhances efficiency of internal and external support processes through IPsoft's Amelia chatbot
    • 5.5.2 RETAIL AND ECOMMERCE
      • 5.5.2.1 Case Study 1: Kore.ai retail virtual assistants to process orders across digital channels
      • 5.5.2.2 Case Study 2: Haptik helps JioMart with end-to-end shopping experience on WhatsApp
      • 5.5.2.3 Case Study 3: Snaps offers personalized engagement model to Nike for increasing customer engagement via mobile channel
    • 5.5.3 HEALTHCARE AND LIFE SCIENCES
      • 5.5.3.1 Case Study 1: Tia selected RASA to incorporate HIPAA-compliant NLU and improve efficiency
      • 5.5.3.2 Case Study 2: Kore.ai healthcare chatbots can automate routine tasks
      • 5.5.3.3 Case Study 3: Netmeds partnered with Haptik to build chatbot capable of handling core challenges
    • 5.5.4 TRANSPORTATION AND LOGISTICS
      • 5.5.4.1 Case Study 1: Amtrak developed chatbot to help customers
      • 5.5.4.2 Case Study 2: Ubisend offers Vanarama, a leasing chatbot solution, to enable customers to browse and handle customer queries
    • 5.5.5 TRAVEL AND HOSPITALITY
      • 5.5.5.1 Case Study 1: Indigo boosts customer satisfaction to 87% with Yellow.ai
      • 5.5.5.2 Case Study 2: OYO integrated Haptik's Live Chat Agent tool to provide customer support and handle queries over WhatsApp
    • 5.5.6 TELECOM
      • 5.5.6.1 Case Study 1: Elisa Estonia deployed MindTitan's chatbot to analyze incoming chats and improve customer experience
    • 5.5.7 MANUFACTURING
      • 5.5.7.1 Case Study 1: L'Oreal partnered with Automat to develop messaging chatbot to increase customer engagement and enhance productivity
    • 5.5.8 ENERGY AND UTILITIES
      • 5.5.8.1 Case Study 1: ENN transitions to automated AI with IBM Watson Assistant
    • 5.5.9 GOVERNMENT
      • 5.5.9.1 Case Study 1: The State of New Jersey and IBM Consulting helps citizens efficiently with IBM virtual agents
  • 5.6 SUPPLY CHAIN ANALYSIS
    • FIGURE 33 CHATBOT MARKET: SUPPLY CHAIN ANALYSIS
  • 5.7 PATENT ANALYSIS
    • 5.7.1 METHODOLOGY
    • 5.7.2 DOCUMENT TYPE
    • TABLE 6 PATENTS FILED, 2020-2023
    • 5.7.3 INNOVATION AND PATENT APPLICATIONS
    • FIGURE 34 TOTAL NUMBER OF PATENTS GRANTED, 2020-2023
      • 5.7.3.1 Top applicants
    • FIGURE 35 TOP 10 PATENT APPLICANTS, 2020-2023
  • 5.8 PRICING ANALYSIS
    • TABLE 7 CHATBOT MARKET: PRICING MODEL ANALYSIS, 2023
  • 5.9 PORTER'S FIVE FORCES ANALYSIS
    • FIGURE 36 PORTER'S FIVE FORCES ANALYSIS
    • 5.9.1 THREAT OF NEW ENTRANTS
    • 5.9.2 THREAT OF SUBSTITUTES
    • 5.9.3 BARGAINING POWER OF SUPPLIERS
    • 5.9.4 BARGAINING POWER OF BUYERS
    • 5.9.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.10 KEY CONFERENCES AND EVENTS, 2023-2024
    • TABLE 8 DETAILED LIST OF CONFERENCES AND EVENTS, 2023-2024
  • 5.11 KEY BENEFITS OF CHATBOT DEPLOYMENT ACROSS BUSINESSES
    • 5.11.1 SCALING OPERATIONS
    • 5.11.2 ENHANCED CX AND EX
    • 5.11.3 SIGNIFICANT COST REDUCTION
    • 5.11.4 LEAD GENERATION
    • 5.11.5 PERSONALIZED RECOMMENDATIONS
  • 5.12 CHATBOT ROADMAP UNTIL 2030
    • FIGURE 37 CHATBOT ROADMAP UNTIL 2030
  • 5.13 CHATBOT TOOLS AND FRAMEWORK
    • 5.13.1 DIALOGFLOW BY GOOGLE
    • 5.13.2 AMAZON LEX
    • 5.13.3 IBM WATSON ASSISTANT
    • 5.13.4 MICROSOFT BOT FRAMEWORK
    • 5.13.5 RASA
    • 5.13.6 BOTPRESS
  • 5.14 ECOSYSTEM ANALYSIS
    • FIGURE 38 CHATBOT MARKET: ECOSYSTEM ANALYSIS
    • 5.14.1 CHATBOT CLOUD PLATFORM PROVIDERS
    • 5.14.2 CHATBOT API AND FRAMEWORK PROVIDERS
    • 5.14.3 CHATBOT BUILDING PLATFORM PROVIDERS
    • 5.14.4 CHATBOT END USERS
    • 5.14.5 CHATBOT REGULATORS
  • 5.15 CURRENT AND EMERGING BUSINESS MODELS USED FOR CHATBOT DEVELOPMENT
  • 5.16 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF CHATBOT MARKET
    • FIGURE 39 CHATBOT MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
  • 5.17 REGULATORY LANDSCAPE
    • 5.17.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 12 MIDDLE EAST AND AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 13 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • 5.18 KEY STAKEHOLDERS AND BUYING CRITERIA
    • 5.18.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • TABLE 14 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS (%)
    • 5.18.2 BUYING CRITERIA
    • FIGURE 40 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
    • TABLE 15 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
  • 5.19 TECHNOLOGY ANALYSIS
    • 5.19.1 MACHINE LEARNING AND CHATBOT
    • 5.19.2 DEEP LEARNING AND CHATBOT
    • 5.19.3 NATURAL LANGUAGE PROCESSING AND CHATBOT
    • 5.19.4 AUTOMATED SPEECH RECOGNITION AND CHATBOT

6 CHATBOT MARKET, BY OFFERING

  • 6.1 INTRODUCTION
    • 6.1.1 OFFERINGS: CHATBOT MARKET DRIVERS
    • FIGURE 41 SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 16 CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 17 CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
  • 6.2 SOLUTIONS
    • FIGURE 42 MESSAGING-BASED SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 18 CHATBOT MARKET, BY SOLUTION, 2017-2022 (USD MILLION)
    • TABLE 19 CHATBOT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • 6.2.1 STANDALONE
      • 6.2.1.1 Provides cost-effective, flexible, and scalable chatbot solutions
    • TABLE 20 STANDALONE: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 21 STANDALONE: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 6.2.2 WEB-BASED
      • 6.2.2.1 Rapid growth in chatbots to drive business value and enhance customer experience
    • TABLE 22 WEB-BASED: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 23 WEB-BASED: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 6.2.3 MESSAGING-BASED
      • 6.2.3.1 Rising popularity of messaging apps to drive market
    • TABLE 24 MESSAGING-BASED: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 25 MESSAGING-BASED: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 6.2.4 OTHER SOLUTIONS
    • TABLE 26 OTHER SOLUTIONS: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 27 OTHER SOLUTIONS: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 6.3 SERVICES
    • FIGURE 43 MANAGED SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 28 SERVICES: CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 29 SERVICES: CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
    • 6.3.1 MANAGED SERVICES
    • TABLE 30 MANAGED SERVICES: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 31 MANAGED SERVICES: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 6.3.2 PROFESSIONAL SERVICES
    • FIGURE 44 TRAINING AND CONSULTING SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 32 PROFESSIONAL SERVICES: CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 33 PROFESSIONAL SERVICES: CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
      • 6.3.2.1 Training and consulting
        • 6.3.2.1.1 Training and consulting services to play vital role in managing operations and technology updates
    • TABLE 34 TRAINING AND CONSULTING MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 35 TRAINING AND CONSULTING MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.3.2.2 System integration and implementation
        • 6.3.2.2.1 Rising need to ensure effective system communications led system integration and implementation services to gain traction
    • TABLE 36 SYSTEM INTEGRATION AND IMPLEMENTATION MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 37 SYSTEM INTEGRATION AND IMPLEMENTATION MARKET, BY REGION, 2023-2028 (USD MILLION)
      • 6.3.2.3 Support and maintenance
        • 6.3.2.3.1 Demand for support and maintenance services to increase with rising chatbot deployment
    • TABLE 38 SUPPORT AND MAINTENANCE MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 39 SUPPORT AND MAINTENANCE MARKET, BY REGION, 2023-2028 (USD MILLION)

7 CHATBOT MARKET, BY TYPE

  • 7.1 INTRODUCTION
    • 7.1.1 TYPES: CHATBOT MARKET DRIVERS
    • FIGURE 45 VOICEBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 40 CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 41 CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
  • 7.2 MENU-BASED
    • 7.2.1 STREAMLINES CONVERSATION AND PROVIDES EFFICIENT USER EXPERIENCE
    • TABLE 42 MENU-BASED: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 43 MENU-BASED: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.3 LINGUISTIC-BASED
    • 7.3.1 ADVANCES IN NLP TECHNOLOGY FOR CHATBOTS TO HELP ACCURATELY INTERPRET NATURAL LANGUAGE
    • TABLE 44 LINGUISTIC-BASED: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 45 LINGUISTIC-BASED: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.4 KEYWORD RECOGNITION-BASED
    • 7.4.1 PERSONALIZED RESPONSES BASED ON USER DATA TO HELP IMPROVE CUSTOMER SATISFACTION AND LOYALTY
    • TABLE 46 KEYWORD RECOGNITION-BASED: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 47 KEYWORD RECOGNITION-BASED: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.5 CONTEXTUAL
    • 7.5.1 PROVIDES PERSONALIZED EXPERIENCES TO CUSTOMERS BY UNDERSTANDING PREFERENCES
    • TABLE 48 CONTEXTUAL: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 49 CONTEXTUAL: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.6 HYBRID
    • 7.6.1 PROVIDES ADVANCED AND PERSONALIZED CHATBOT EXPERIENCES
    • TABLE 50 HYBRID: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 51 HYBRID: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 7.7 VOICEBOTS
    • 7.7.1 INCREASING USAGE OF VOICE ASSISTANTS TO BOOST MARKET
    • TABLE 52 VOICEBOTS: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 53 VOICEBOTS: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)

8 CHATBOT MARKET, BY CHANNEL INTEGRATION

  • 8.1 INTRODUCTION
    • 8.1.1 CHANNEL INTEGRATION: CHATBOT MARKET DRIVERS
    • FIGURE 46 MESSAGING APPS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 54 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
    • TABLE 55 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
  • 8.2 EMAIL AND WEBSITE
    • 8.2.1 GROWING NEED TO PROVIDE PRODUCT RECOMMENDATIONS TO WEBSITE VISITORS
    • TABLE 56 EMAIL AND WEBSITE: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 57 EMAIL AND WEBSITE: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.3 MOBILE APPS
    • 8.3.1 RISING NEED FOR PERSONALIZED RECOMMENDATIONS AND RESPONSES BASED ON USER BEHAVIOR AND PREFERENCES
    • TABLE 58 MOBILE APPS: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 59 MOBILE APPS: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.4 TELEPHONE/IVR
    • 8.4.1 FACILITATES CONVERSATIONS BETWEEN CUSTOMERS AND BUSINESSES
    • TABLE 60 TELEPHONE/IVR: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 61 TELEPHONE/IVR: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 8.5 MESSAGING APPS
    • 8.5.1 PROLIFERATION OF SMARTPHONES OFFERS OPPORTUNITIES FOR CHATBOT SOLUTION DEPLOYMENT
    • FIGURE 47 ENTERPRISE MESSENGER SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 62 CHATBOT MARKET, BY MESSAGING APP, 2017-2022 (USD MILLION)
    • TABLE 63 CHATBOT MARKET, BY MESSAGING APP, 2023-2028 (USD MILLION)
    • TABLE 64 MESSAGING APPS: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 65 MESSAGING APPS: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 8.5.2 SOCIAL MESSENGER
    • TABLE 66 SOCIAL MESSENGER: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 67 SOCIAL MESSENGER: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 8.5.3 ENTERPRISE MESSENGER
    • TABLE 68 ENTERPRISE MESSENGER: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 69 ENTERPRISE MESSENGER: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)

9 CHATBOT MARKET, BY BOT COMMUNICATION

  • 9.1 INTRODUCTION
    • 9.1.1 BOT COMMUNICATION: CHATBOT MARKET DRIVERS
    • FIGURE 48 AUDIO/VOICE SEGMENT TO WITNESS HIGHEST GROWTH RATE DURING FORECAST PERIOD
    • TABLE 70 CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
    • TABLE 71 CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
  • 9.2 TEXT
    • 9.2.1 HANDLES MULTIPLE CUSTOMER INTERACTIONS WITH REDUCED WAITING TIME
    • TABLE 72 TEXT: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 73 TEXT: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 9.3 AUDIO/VOICE
    • 9.3.1 GROWING NEED FOR MORE PERSONALIZED INTERFACE AND BETTER MARKETING STRATEGIES TO BOOST MARKET
    • TABLE 74 AUDIO/VOICE: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 75 AUDIO/VOICE: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 9.4 VIDEO
    • 9.4.1 RISE OF REMOTE WORK AND VIRTUAL EVENTS TO PROPEL ADOPTION OF VIDEO CHATBOTS AMONG ENTERPRISES
    • TABLE 76 VIDEO: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 77 VIDEO: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)

10 CHATBOT MARKET, BY BUSINESS FUNCTION

  • 10.1 INTRODUCTION
    • 10.1.1 BUSINESS FUNCTIONS: CHATBOT MARKET DRIVERS
    • FIGURE 49 HR SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 78 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
    • TABLE 79 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
  • 10.2 HUMAN RESOURCES
    • TABLE 80 HUMAN RESOURCES: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 81 HUMAN RESOURCES: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.2.1 HR APPLICATIONS
    • FIGURE 50 RECRUITMENT APPLICATION TO HOLD LARGEST SHARE IN 2023
    • TABLE 82 CHATBOT MARKET FOR HR, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 83 CHATBOT MARKET FOR HR, BY APPLICATION, 2023-2028 (USD MILLION)
    • 10.2.2 RECRUITMENT
      • 10.2.2.1 Provides effective onboarding process with real-time feedback analysis
    • 10.2.3 ONBOARDING
      • 10.2.3.1 Collects information from applicants and suggests long-term improvements
    • 10.2.4 SURVEY
      • 10.2.4.1 Provides efficient customer support
    • 10.2.5 QUESTION ANSWERING
      • 10.2.5.1 NLP enables chatbots to respond to users with human-like conversations
    • 10.2.6 OTHER HR APPLICATIONS
  • 10.3 SALES AND MARKETING
    • TABLE 84 SALES AND MARKETING: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 85 SALES AND MARKETING: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.3.1 SALES AND MARKETING APPLICATIONS
    • FIGURE 51 CUSTOMER ENGAGEMENT AND RETENTION SEGMENT TO HOLD LARGEST SHARE IN 2023
    • TABLE 86 CHATBOT MARKET FOR SALES AND MARKETING, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 87 CHATBOT MARKET FOR SALES AND MARKETING, BY APPLICATION, 2023-2028 (USD MILLION)
    • 10.3.2 CUSTOMER ENGAGEMENT AND RETENTION
      • 10.3.2.1 Provides instant, personalized, and convenient service
    • 10.3.3 BRANDING AND ADVERTISING
      • 10.3.3.1 Provides personalized experiences and targeted messaging to potential customers
    • 10.3.4 CAMPAIGN MANAGEMENT
      • 10.3.4.1 Improves user experience and helps create personalized interaction
    • 10.3.5 PERSONALIZED RECOMMENDATION
      • 10.3.5.1 Collects and analyzes user data in real time
    • 10.3.6 OTHER SALES AND MARKETING APPLICATIONS
  • 10.4 FINANCE AND ACCOUNTING
    • TABLE 88 FINANCE AND ACCOUNTING: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 89 FINANCE AND ACCOUNTING: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.4.1 FINANCE AND ACCOUNTING APPLICATIONS
    • FIGURE 52 CUSTOMER SUPPORT SEGMENT TO HOLD LARGEST SHARE IN 2023
    • TABLE 90 CHATBOT MARKET FOR FINANCE AND ACCOUNTING, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 91 CHATBOT MARKET FOR FINANCE AND ACCOUNTING, BY APPLICATION, 2023-2028 (USD MILLION)
    • 10.4.2 CUSTOMER SUPPORT
      • 10.4.2.1 Provides cost-effective, flexible, and scalable chatbot systems
    • 10.4.3 PROCUREMENT MANAGEMENT
      • 10.4.3.1 Reduces costs associated with manual labor and increases efficiency
    • 10.4.4 EXPENSE TRACKING AND REPORTING
      • 10.4.4.1 Provides comprehensive view of financial performance
    • 10.4.5 DATA PRIVACY AND COMPLIANCE
      • 10.4.5.1 Ensures chatbots to be secure, trustworthy, and compliant with legal requirements
    • 10.4.6 OTHER FINANCE AND ACCOUNTING APPLICATIONS
  • 10.5 INFORMATION TECHNOLOGY SERVICE MANAGEMENT
    • TABLE 92 ITSM: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 93 ITSM: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.5.1 ITSM APPLICATIONS
    • FIGURE 53 INCIDENT MANAGEMENT SEGMENT TO HOLD LARGEST SHARE IN 2023
    • TABLE 94 CHATBOT MARKET FOR ITSM, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 95 CHATBOT MARKET FOR ITSM, BY APPLICATION, 2023-2028 (USD MILLION)
    • 10.5.2 INCIDENT MANAGEMENT
      • 10.5.2.1 Provides regular updates on status and estimated resolution time
    • 10.5.3 COST OPTIMIZATION
      • 10.5.3.1 Eliminates redundancy and reduces software licensing costs
    • 10.5.4 QUERY HANDLING
      • 10.5.4.1 Provides better customer insights
    • 10.5.5 KNOWLEDGE MANAGEMENT
      • 10.5.5.1 Provides personalized responses to users based on history and preferences
    • 10.5.6 OTHER ITSM APPLICATIONS
  • 10.6 OPERATIONS AND SUPPLY CHAIN
    • TABLE 96 OPERATIONS AND SUPPLY CHAIN: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 97 OPERATIONS AND SUPPLY CHAIN: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.6.1 OPERATIONS AND SUPPLY CHAIN APPLICATIONS
    • FIGURE 54 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST SHARE IN 2023
    • TABLE 98 CHATBOT MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 99 CHATBOT MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY APPLICATION, 2023-2028 (USD MILLION)
    • 10.6.2 WORKFLOW OPTIMIZATION
      • 10.6.2.1 Offers effective business operations process
    • 10.6.3 SCHEDULING AND ROUTING
      • 10.6.3.1 Rapid growth in chatbots drives business value and enhances efficiency and customer experience
    • 10.6.4 INVENTORY MANAGEMENT
      • 10.6.4.1 Improves efficiency and accuracy of orders
    • 10.6.5 VENDOR ENGAGEMENT
      • 10.6.5.1 Improves efficiency, reduces costs, and streamlines supply chain
    • 10.6.6 OTHER OPERATIONS AND SUPPLY CHAIN APPLICATIONS
  • 10.7 CONTACT CENTERS
    • TABLE 100 CONTACT CENTERS: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 101 CONTACT CENTERS: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
    • 10.7.1 CONTACT CENTERS APPLICATIONS
    • FIGURE 55 AGENT PERFORMANCE MANAGEMENT SEGMENT TO HOLD LARGEST SHARE IN 2023
    • TABLE 102 CHATBOT MARKET FOR CONTACT CENTERS, BY APPLICATION, 2017-2022 (USD MILLION)
    • TABLE 103 CHATBOT MARKET FOR CONTACT CENTERS, BY APPLICATION, 2023-2028 (USD MILLION)
    • 10.7.2 AGENT PERFORMANCE MANAGEMENT
      • 10.7.2.1 Improves agent performance and customer satisfaction
    • 10.7.3 AGENT WORKFORCE MANAGEMENT
      • 10.7.3.1 Need to schedule training and assist firms to manage workforce
    • 10.7.4 QUESTION ANSWERING
      • 10.7.4.1 Improves efficiency by providing fast and accurate answers
    • 10.7.5 CUSTOMER SUPPORT AND FEEDBACK
      • 10.7.5.1 Enhances customer support services and builds stronger customer relationships
    • 10.7.6 OTHER CONTACT CENTER APPLICATIONS

11 CHATBOT MARKET, BY VERTICAL

  • 11.1 INTRODUCTION
    • 11.1.1 VERTICALS: CHATBOT MARKET DRIVERS
    • FIGURE 56 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 104 CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 105 CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
  • 11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 11.2.1 CHATBOT SOLUTIONS TO HELP REDUCE FRAUD, LEVERAGE INTELLIGENT, CUSTOMER-FOCUSED MARKETING
    • 11.2.2 BANKING, FINANCIAL SERVICES, AND INSURANCE: CHATBOT USE CASES
    • FIGURE 57 BANKING, FINANCIAL SERVICES, AND INSURANCE: CHATBOT USE CASES
    • TABLE 106 BFSI: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 107 BFSI: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.3 ENERGY AND UTILITIES
    • 11.3.1 IMPROVES CUSTOMER SERVICE, INCREASES EFFICIENCY, AND REDUCES COSTS
    • 11.3.2 ENERGY AND UTILITIES: CHATBOT USE CASES
    • FIGURE 58 ENERGY AND UTILITIES: CHATBOT USE CASES
    • TABLE 108 ENERGY AND UTILITIES: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 109 ENERGY AND UTILITIES: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.4 RETAIL AND ECOMMERCE
    • 11.4.1 CHATBOTS HELP IN RETAINING CUSTOMERS, COLLECTING FEEDBACK, AND DRIVING SALES
    • 11.4.2 RETAIL AND ECOMMERCE: CHATBOT USE CASES
    • FIGURE 59 RETAIL AND ECOMMERCE: CHATBOT USE CASES
    • TABLE 110 RETAIL AND ECOMMERCE: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 111 RETAIL AND ECOMMERCE: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.5 IT AND ITES
    • 11.5.1 PROVIDES MORE PERSONALIZED AND RELEVANT EXPERIENCE FOR CUSTOMERS BY UNDERSTANDING PREFERENCES
    • 11.5.2 IT AND ITES: CHATBOT USE CASES
    • FIGURE 60 IT AND ITES: CHATBOT USE CASES
    • TABLE 112 IT AND ITES: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 113 IT AND ITES: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.6 TRAVEL AND HOSPITALITY
    • 11.6.1 GROWING NEED TO PROVIDE ADVANCED AND PERSONALIZED CHATBOT EXPERIENCES
    • 11.6.2 TRAVEL AND HOSPITALITY: CHATBOT USE CASES
    • FIGURE 61 TRAVEL AND HOSPITALITY: CHATBOT USE CASES
    • TABLE 114 TRAVEL AND HOSPITALITY: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 115 TRAVEL AND HOSPITALITY: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.7 HEALTHCARE AND LIFE SCIENCES
    • 11.7.1 INCREASING NEED TO IMPROVE ACCURACY OF SYMPTOM COLLECTION AND AILMENT IDENTIFICATION
    • 11.7.2 HEALTHCARE AND LIFE SCIENCES: CHATBOT USE CASES
    • FIGURE 62 HEALTHCARE AND LIFE SCIENCES: CHATBOT USE CASES
    • TABLE 116 HEALTHCARE AND LIFE SCIENCES: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 117 HEALTHCARE AND LIFE SCIENCES: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.8 MEDIA AND ENTERTAINMENT
    • 11.8.1 NEED TO IMPROVE AUDIENCE ENGAGEMENT WITH PERSONALIZED USER EXPERIENCE
    • 11.8.2 MEDIA AND ENTERTAINMENT: CHATBOT USE CASES
    • FIGURE 63 MEDIA AND ENTERTAINMENT: CHATBOT USE CASES
    • TABLE 118 MEDIA AND ENTERTAINMENT: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 119 MEDIA AND ENTERTAINMENT: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.9 GOVERNMENT AND DEFENSE
    • 11.9.1 GOVERNMENT AGENCIES AND DEFENSE ORGANIZATIONS TO IMPROVE CUSTOMER SERVICE
    • 11.9.2 GOVERNMENT AND DEFENSE: CHATBOT USE CASES
    • FIGURE 64 GOVERNMENT AND DEFENSE: CHATBOT USE CASES
    • TABLE 120 GOVERNMENT AND DEFENSE: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 121 GOVERNMENT AND DEFENSE: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.10 TELECOM
    • 11.10.1 PROVIDES FAST AND EFFICIENT CUSTOMER SERVICES
    • 11.10.2 TELECOM: CHATBOT USE CASES
    • FIGURE 65 TELECOM: CHATBOT USE CASES
    • TABLE 122 TELECOM: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 123 TELECOM: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 11.11 OTHER VERTICALS
    • 11.11.1 OTHER VERTICALS: CHATBOT USE CASES
    • FIGURE 66 OTHER VERTICALS: CHATBOT USE CASES
    • TABLE 124 OTHER VERTICALS: CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 125 OTHER VERTICALS: CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)

12 CHATBOT MARKET, BY REGION

  • 12.1 INTRODUCTION
    • FIGURE 67 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • FIGURE 68 INDIA TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 126 CHATBOT MARKET, BY REGION, 2017-2022 (USD MILLION)
    • TABLE 127 CHATBOT MARKET, BY REGION, 2023-2028 (USD MILLION)
  • 12.2 NORTH AMERICA
    • 12.2.1 NORTH AMERICA: CHATBOT MARKET DRIVERS
    • 12.2.2 NORTH AMERICA: RECESSION IMPACT
    • FIGURE 69 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 128 NORTH AMERICA: CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 129 NORTH AMERICA: CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 130 NORTH AMERICA: CHATBOT MARKET, BY SOLUTION, 2017-2022 (USD MILLION)
    • TABLE 131 NORTH AMERICA: CHATBOT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 132 NORTH AMERICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
    • TABLE 133 NORTH AMERICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
    • TABLE 134 NORTH AMERICA: CHATBOT MARKET, BY MESSAGING APP, 2017-2022 (USD MILLION)
    • TABLE 135 NORTH AMERICA: CHATBOT MARKET, BY MESSAGING APP, 2023-2028 (USD MILLION)
    • TABLE 136 NORTH AMERICA: CHATBOT MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 137 NORTH AMERICA: CHATBOT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 138 NORTH AMERICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 139 NORTH AMERICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 140 NORTH AMERICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
    • TABLE 141 NORTH AMERICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
    • TABLE 142 NORTH AMERICA: CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 143 NORTH AMERICA: CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
    • TABLE 144 NORTH AMERICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
    • TABLE 145 NORTH AMERICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
    • TABLE 146 NORTH AMERICA: CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 147 NORTH AMERICA: CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 148 NORTH AMERICA: CHATBOT MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 149 NORTH AMERICA: CHATBOT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 12.2.3 US
      • 12.2.3.1 Growing application of chatbot across verticals to drive market
    • 12.2.4 CANADA
      • 12.2.4.1 Rising adoption of cutting-edge technologies to enhance customer services and fuel market growth
  • 12.3 EUROPE
    • 12.3.1 EUROPE: CHATBOT MARKET DRIVERS
    • 12.3.2 EUROPE: RECESSION IMPACT
    • TABLE 150 EUROPE: CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 151 EUROPE: CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 152 EUROPE: CHATBOT MARKET, BY SOLUTION, 2017-2022 (USD MILLION)
    • TABLE 153 EUROPE: CHATBOT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 154 EUROPE: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
    • TABLE 155 EUROPE: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
    • TABLE 156 EUROPE: CHATBOT MARKET, BY MESSAGING APP, 2017-2022 (USD MILLION)
    • TABLE 157 EUROPE: CHATBOT MARKET, BY MESSAGING APP, 2023-2028 (USD MILLION)
    • TABLE 158 EUROPE: CHATBOT MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 159 EUROPE: CHATBOT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 160 EUROPE: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 161 EUROPE: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 162 EUROPE: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
    • TABLE 163 EUROPE: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
    • TABLE 164 EUROPE: CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 165 EUROPE: CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
    • TABLE 166 EUROPE: CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
    • TABLE 167 EUROPE: CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
    • TABLE 168 EUROPE: CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 169 EUROPE: CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 170 EUROPE: CHATBOT MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 171 EUROPE: CHATBOT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 12.3.3 UK
      • 12.3.3.1 Growing adoption of chatbots in eCommerce and rising number of startups to fuel market growth
    • 12.3.4 GERMANY
      • 12.3.4.1 Growing adoption of cutting-edge digital technologies enables to adopt chatbot solutions in various verticals
    • 12.3.5 FRANCE
      • 12.3.5.1 Rising investments to adopt cutting-edge technologies and initiatives to support startups
    • 12.3.6 ITALY
      • 12.3.6.1 Chatbot solutions fulfill customer requests in personalized way
    • 12.3.7 SPAIN
      • 12.3.7.1 Rapid adoption of emerging technologies to enhance customer experience
    • 12.3.8 REST OF EUROPE
      • 12.3.8.1 Initiatives taken by government and rising application of chatbots across verticals to drive market
  • 12.4 ASIA PACIFIC
    • 12.4.1 ASIA PACIFIC: CHATBOT MARKET DRIVERS
    • 12.4.2 ASIA PACIFIC: RECESSION IMPACT
    • FIGURE 70 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 172 ASIA PACIFIC: CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 173 ASIA PACIFIC: CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 174 ASIA PACIFIC: CHATBOT MARKET, BY SOLUTION, 2017-2022 (USD MILLION)
    • TABLE 175 ASIA PACIFIC: CHATBOT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 176 ASIA PACIFIC: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
    • TABLE 177 ASIA PACIFIC: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
    • TABLE 178 ASIA PACIFIC: CHATBOT MARKET, BY MESSAGING APP, 2017-2022 (USD MILLION)
    • TABLE 179 ASIA PACIFIC: CHATBOT MARKET, BY MESSAGING APP, 2023-2028 (USD MILLION)
    • TABLE 180 ASIA PACIFIC: CHATBOT MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 181 ASIA PACIFIC: CHATBOT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 182 ASIA PACIFIC: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 183 ASIA PACIFIC: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 184 ASIA PACIFIC: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
    • TABLE 185 ASIA PACIFIC: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
    • TABLE 186 ASIA PACIFIC: CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 187 ASIA PACIFIC: CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
    • TABLE 188 ASIA PACIFIC: CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
    • TABLE 189 ASIA PACIFIC: CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
    • TABLE 190 ASIA PACIFIC: CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 191 ASIA PACIFIC: CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 192 ASIA PACIFIC: CHATBOT MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 193 ASIA PACIFIC: CHATBOT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 12.4.3 CHINA
      • 12.4.3.1 Growing chatbot solutions in various verticals to drive market
    • 12.4.4 INDIA
      • 12.4.4.1 Adoption of AI technology to drive market
    • 12.4.5 JAPAN
      • 12.4.5.1 Advancements in technologies and need to prevent data breaches to drive market
    • 12.4.6 ANZ
      • 12.4.6.1 Rising need to reduce overall operational costs to drive market
    • 12.4.7 SOUTH KOREA
      • 12.4.7.1 Adoption of AI and related technologies to help create favorable environment for market growth
    • 12.4.8 ASEAN
      • 12.4.8.1 Growing data generation to boost demand
    • 12.4.9 REST OF ASIA PACIFIC
  • 12.5 MIDDLE EAST AND AFRICA
    • 12.5.1 MIDDLE EAST AND AFRICA: CHATBOT MARKET DRIVERS
    • 12.5.2 MIDDLE EAST AND AFRICA: RECESSION IMPACT
    • TABLE 194 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 195 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 196 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY SOLUTION, 2017-2022 (USD MILLION)
    • TABLE 197 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 198 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
    • TABLE 199 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
    • TABLE 200 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY MESSAGING APP, 2017-2022 (USD MILLION)
    • TABLE 201 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY MESSAGING APP, 2023-2028 (USD MILLION)
    • TABLE 202 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 203 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 204 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 205 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 206 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
    • TABLE 207 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
    • TABLE 208 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 209 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
    • TABLE 210 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
    • TABLE 211 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
    • TABLE 212 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 213 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 214 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 215 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 12.5.3 UNITED ARAB EMIRATES
      • 12.5.3.1 Chatbot solutions to offer customer support services
    • 12.5.4 SAUDI ARABIA
      • 12.5.4.1 Chatbot solutions to improve operational efficiency
    • 12.5.5 SOUTH AFRICA
      • 12.5.5.1 Emphasis on improving customer experience to drive demand for chatbot
    • 12.5.6 ISRAEL
      • 12.5.6.1 Rising need to reduce overall operational costs to drive market
    • 12.5.7 EGYPT
      • 12.5.7.1 Rapid evolution of digital products and services to grow market
    • 12.5.8 REST OF MIDDLE EAST AND AFRICA
  • 12.6 LATIN AMERICA
    • 12.6.1 LATIN AMERICA: CHATBOT MARKET DRIVERS
    • 12.6.2 LATIN AMERICA: RECESSION IMPACT
    • TABLE 216 LATIN AMERICA: CHATBOT MARKET, BY OFFERING, 2017-2022 (USD MILLION)
    • TABLE 217 LATIN AMERICA: CHATBOT MARKET, BY OFFERING, 2023-2028 (USD MILLION)
    • TABLE 218 LATIN AMERICA: CHATBOT MARKET, BY SOLUTION, 2017-2022 (USD MILLION)
    • TABLE 219 LATIN AMERICA: CHATBOT MARKET, BY SOLUTION, 2023-2028 (USD MILLION)
    • TABLE 220 LATIN AMERICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017-2022 (USD MILLION)
    • TABLE 221 LATIN AMERICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023-2028 (USD MILLION)
    • TABLE 222 LATIN AMERICA: CHATBOT MARKET, BY MESSAGING APP, 2017-2022 (USD MILLION)
    • TABLE 223 LATIN AMERICA: CHATBOT MARKET, BY MESSAGING APP, 2023-2028 (USD MILLION)
    • TABLE 224 LATIN AMERICA: CHATBOT MARKET, BY SERVICE, 2017-2022 (USD MILLION)
    • TABLE 225 LATIN AMERICA: CHATBOT MARKET, BY SERVICE, 2023-2028 (USD MILLION)
    • TABLE 226 LATIN AMERICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017-2022 (USD MILLION)
    • TABLE 227 LATIN AMERICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023-2028 (USD MILLION)
    • TABLE 228 LATIN AMERICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017-2022 (USD MILLION)
    • TABLE 229 LATIN AMERICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023-2028 (USD MILLION)
    • TABLE 230 LATIN AMERICA: CHATBOT MARKET, BY TYPE, 2017-2022 (USD MILLION)
    • TABLE 231 LATIN AMERICA: CHATBOT MARKET, BY TYPE, 2023-2028 (USD MILLION)
    • TABLE 232 LATIN AMERICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2017-2022 (USD MILLION)
    • TABLE 233 LATIN AMERICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2023-2028 (USD MILLION)
    • TABLE 234 LATIN AMERICA: CHATBOT MARKET, BY VERTICAL, 2017-2022 (USD MILLION)
    • TABLE 235 LATIN AMERICA: CHATBOT MARKET, BY VERTICAL, 2023-2028 (USD MILLION)
    • TABLE 236 LATIN AMERICA: CHATBOT MARKET, BY COUNTRY, 2017-2022 (USD MILLION)
    • TABLE 237 LATIN AMERICA: CHATBOT MARKET, BY COUNTRY, 2023-2028 (USD MILLION)
    • 12.6.3 BRAZIL
      • 12.6.3.1 Focuses on technologies and applications to grow market
    • 12.6.4 MEXICO
      • 12.6.4.1 Demand for AI-based technologies to drive growth
    • 12.6.5 ARGENTINA
      • 12.6.5.1 Rising chatbot startups for better customer experience to spur market growth
    • 12.6.6 REST OF LATIN AMERICA

13 COMPETITIVE LANDSCAPE

  • 13.1 OVERVIEW
  • 13.2 KEY PLAYER STRATEGIES
    • TABLE 238 OVERVIEW OF STRATEGIES ADOPTED BY KEY CHATBOT VENDORS
  • 13.3 REVENUE ANALYSIS
    • 13.3.1 HISTORICAL REVENUE ANALYSIS
    • FIGURE 71 HISTORICAL REVENUE ANALYSIS OF TOP PLAYERS, 2020-2022 (USD MILLION)
  • 13.4 MARKET SHARE ANALYSIS
    • FIGURE 72 MARKET SHARE ANALYSIS FOR KEY COMPANIES, 2022
    • TABLE 239 CHATBOT MARKET: DEGREE OF COMPETITION
  • 13.5 COMPANY EVALUATION QUADRANT
    • 13.5.1 STARS
    • 13.5.2 EMERGING LEADERS
    • 13.5.3 PERVASIVE PLAYERS
    • 13.5.4 PARTICIPANTS
    • FIGURE 73 KEY CHATBOT MARKET PLAYERS, COMPANY EVALUATION QUADRANT, 2022
    • 13.5.5 COMPETITIVE BENCHMARKING
    • TABLE 240 CHATBOT MARKET: PRODUCT FOOTPRINT ANALYSIS OF KEY PLAYERS, 2022
    • TABLE 241 CHATBOT MARKET: PRODUCT FOOTPRINT ANALYSIS OF OTHER KEY PLAYERS, 2022
  • 13.6 STARTUP/SME EVALUATION QUADRANT
    • 13.6.1 PROGRESSIVE COMPANIES
    • 13.6.2 RESPONSIVE COMPANIES
    • 13.6.3 DYNAMIC COMPANIES
    • 13.6.4 STARTING BLOCKS
    • FIGURE 74 STARTUPS/SMES CHATBOT PLAYERS, COMPANY EVALUATION QUADRANT, 2022
    • 13.6.5 STARTUPS/SMES COMPETITIVE BENCHMARKING
    • TABLE 242 CHATBOT MARKET: DETAILED LIST OF KEY STARTUPS/SMES
    • TABLE 243 CHATBOT MARKET: PRODUCT FOOTPRINT ANALYSIS OF STARTUPS/SMES PLAYERS, 2023
  • 13.7 COMPETITIVE SCENARIO AND TRENDS
    • 13.7.1 PRODUCT LAUNCHES
    • TABLE 244 SERVICE/PRODUCT LAUNCHES, 2020-2023
    • 13.7.2 DEALS
    • TABLE 245 DEALS, 2020-2023
  • 13.8 CHATBOT MARKET PRODUCT LANDSCAPE
    • TABLE 246 COMPARATIVE ANALYSIS OF TRENDING CHATBOT PRODUCTS
    • 13.8.1 IBM WATSON ASSISTANT
    • 13.8.2 AMAZON LEX
    • 13.8.3 GOOGLE DIALOGFLOW
    • 13.8.4 BLENDERBOT 3
    • 13.8.5 OPENAI GPT-4
    • 13.8.6 MICROSOFT BOT FRAMEWORK

14 COMPANY PROFILES

  • 14.1 INTRODUCTION
  • 14.2 KEY PLAYERS
  • (Business Overview, Products offered, Recent Developments, MnM View)**
    • 14.2.1 MICROSOFT
    • TABLE 247 MICROSOFT: BUSINESS OVERVIEW
    • FIGURE 75 MICROSOFT: COMPANY SNAPSHOT
    • TABLE 248 MICROSOFT: PRODUCTS OFFERED
    • TABLE 249 MICROSOFT: PRODUCT LAUNCHES
    • TABLE 250 MICROSOFT: DEALS
    • 14.2.2 IBM
    • TABLE 251 IBM: BUSINESS OVERVIEW
    • FIGURE 76 IBM: COMPANY SNAPSHOT
    • TABLE 252 IBM: PRODUCTS OFFERED
    • TABLE 253 IBM: PRODUCT LAUNCHES
    • TABLE 254 IBM: DEALS
    • 14.2.3 GOOGLE
    • TABLE 255 GOOGLE: BUSINESS OVERVIEW
    • FIGURE 77 GOOGLE: COMPANY SNAPSHOT
    • TABLE 256 GOOGLE: PRODUCTS OFFERED
    • TABLE 257 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
    • 14.2.4 AWS
    • TABLE 258 AWS: BUSINESS OVERVIEW
    • FIGURE 78 AWS: COMPANY SNAPSHOT
    • TABLE 259 AWS: PRODUCTS OFFERED
    • TABLE 260 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 261 AWS: DEALS
    • 14.2.5 BAIDU
    • TABLE 262 BAIDU: BUSINESS OVERVIEW
    • FIGURE 79 BAIDU: COMPANY SNAPSHOT
    • TABLE 263 BAIDU: PRODUCTS OFFERED
    • TABLE 264 BAIDU: PRODUCT LAUNCHES
    • TABLE 265 BAIDU: DEALS
    • 14.2.6 OPENAI
    • TABLE 266 OPENAI: BUSINESS OVERVIEW
    • TABLE 267 OPENAI: PRODUCTS OFFERED
    • TABLE 268 OPENAI: PRODUCT LAUNCHES
    • TABLE 269 OPENAI: DEALS
    • 14.2.7 SALESFORCE
    • TABLE 270 SALESFORCE: BUSINESS OVERVIEW
    • FIGURE 80 SALESFORCE: COMPANY SNAPSHOT
    • TABLE 271 SALESFORCE: PRODUCTS OFFERED
    • TABLE 272 SALESFORCE: DEALS
    • 14.2.8 META
    • TABLE 273 META: BUSINESS OVERVIEW
    • FIGURE 81 META: COMPANY SNAPSHOT
    • TABLE 274 META: PRODUCTS OFFERED
    • TABLE 275 META: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 276 META: DEALS
    • 14.2.9 ARTIFICIAL SOLUTIONS
    • TABLE 277 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
    • FIGURE 82 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
    • TABLE 278 ARTIFICIAL SOLUTIONS: PRODUCTS OFFERED
    • TABLE 279 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 280 ARTIFICIAL SOLUTIONS: DEALS
    • TABLE 281 ARTIFICIAL SOLUTIONS: OTHERS
    • 14.2.10 ORACLE
    • TABLE 282 ORACLE: BUSINESS OVERVIEW
    • FIGURE 83 ORACLE: COMPANY SNAPSHOT
    • TABLE 283 ORACLE: PRODUCTS OFFERED
    • TABLE 284 ORACLE: PRODUCT LAUNCHES
    • TABLE 285 ORACLE: DEALS
    • 14.2.11 SAP
    • TABLE 286 SAP: BUSINESS OVERVIEW
    • FIGURE 84 SAP: COMPANY SNAPSHOT
    • TABLE 287 SAP: PRODUCTS OFFERED
    • TABLE 288 SAP: DEALS
    • 14.2.12 SERVICENOW
    • TABLE 289 SERVICENOW: BUSINESS OVERVIEW
    • FIGURE 85 SERVICENOW: COMPANY SNAPSHOT
    • TABLE 290 SERVICENOW: PRODUCTS OFFERED
    • TABLE 291 SERVICENOW: PRODUCT LAUNCHES AND ENHANCEMENTS
    • TABLE 292 SERVICENOW: DEALS
  • 14.3 OTHER KEY PLAYERS
    • 14.3.1 AVAAMO
    • 14.3.2 CONVERSICA
    • 14.3.3 HAPTIK
    • 14.3.4 INBENTA
    • 14.3.5 CREATIVE VIRTUAL
    • 14.3.6 KORE.AI
    • 14.3.7 [24]7.AI
    • 14.3.8 AIVO
    • 14.3.9 PERSONETICS
    • 14.3.10 LIVEPERSON
    • 14.3.11 GUPSHUP
    • 14.3.12 FRESHWORKS
    • 14.3.13 SOLVVY
    • 14.3.14 PANDORABOTS
    • 14.3.15 INTERCOM
  • *Details on Business Overview, Products offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
  • 14.4 STARTUP/SME PLAYERS
    • 14.4.1 ENGATI
    • 14.4.2 BOTSIFY
    • 14.4.3 YELLOW.AI
    • 14.4.4 DRIFT
    • 14.4.5 CHATFUEL
    • 14.4.6 LANDBOT.IO
    • 14.4.7 CUSTOMERS.AI
    • 14.4.8 BOTSCREW
    • 14.4.9 RASA

15 ADJACENT AND RELATED MARKETS

  • 15.1 INTRODUCTION
  • 15.2 NLP MARKET - GLOBAL FORECAST TO 2027
    • 15.2.1 MARKET DEFINITION
    • 15.2.2 MARKET OVERVIEW
      • 15.2.2.1 NLP market, by component
    • TABLE 293 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 294 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
      • 15.2.2.2 NLP market, by type
    • TABLE 295 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE, 2016-2021 (USD MILLION)
    • TABLE 296 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE, 2022-2027 (USD MILLION)
      • 15.2.2.3 NLP market, by deployment mode
    • TABLE 297 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
    • TABLE 298 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
      • 15.2.2.4 NLP market, by organization size
    • TABLE 299 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 300 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
      • 15.2.2.5 NLP market, by application
    • TABLE 301 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION, 2016-2021 (USD MILLION)
    • TABLE 302 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION, 2022-2027 (USD MILLION)
      • 15.2.2.6 NLP market, by technology
    • TABLE 303 NATURAL LANGUAGE PROCESSING MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
    • TABLE 304 NATURAL LANGUAGE PROCESSING MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
      • 15.2.2.7 NLP market, by vertical
    • TABLE 305 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 306 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
      • 15.2.2.8 NLP market, by region
    • TABLE 307 NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 308 NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 15.3 SPEECH ANALYTICS MARKET - GLOBAL FORECAST TO 2027
    • 15.3.1 MARKET DEFINITION
    • 15.3.2 MARKET OVERVIEW
    • 15.3.3 SPEECH ANALYTICS MARKET, BY COMPONENT
    • TABLE 309 SPEECH ANALYTICS MARKET, BY COMPONENT, 2017-2021 (USD MILLION)
    • TABLE 310 SPEECH ANALYTICS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • 15.3.4 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION
    • TABLE 311 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017-2021 (USD MILLION)
    • TABLE 312 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022-2027 (USD MILLION)
    • 15.3.5 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE
    • TABLE 313 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2017-2021 (USD MILLION)
    • TABLE 314 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • 15.3.6 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE
    • TABLE 315 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017-2021 (USD MILLION)
    • TABLE 316 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
    • 15.3.7 SPEECH ANALYTICS MARKET, BY APPLICATION
    • TABLE 317 SPEECH ANALYTICS MARKET, BY APPLICATION, 2017-2021 (USD MILLION)
    • TABLE 318 SPEECH ANALYTICS MARKET, BY APPLICATION, 2022-2027 (USD MILLION)
    • 15.3.8 SPEECH ANALYTICS MARKET, BY VERTICAL
    • TABLE 319 SPEECH ANALYTICS MARKET, BY VERTICAL, 2017-2021 (USD MILLION)
    • TABLE 320 SPEECH ANALYTICS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • 15.3.9 SPEECH ANALYTICS MARKET, BY REGION
    • TABLE 321 SPEECH ANALYTICS MARKET, BY REGION, 2017-2021 (USD MILLION)
    • TABLE 322 SPEECH ANALYTICS MARKET, BY REGION, 2022-2027 (USD MILLION)

16 APPENDIX

  • 16.1 DISCUSSION GUIDE
  • 16.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 16.3 CUSTOMIZATION OPTIONS
  • 16.4 RELATED REPORTS
  • 16.5 AUTHOR DETAILS
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