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세계의 지식 관리 소프트웨어 시장 : 예측(-2027년)

Knowledge Management Software Market Research Report-Forecast Till 2027
발행일: | 리서치사: Market Research Future | 페이지 정보: 영문 121 Pages | 배송안내 : 즉시배송

※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.

세계의 지식 관리 소프트웨어 시장 규모는 12.1%의 대폭적인 CAGR로 확대하며, 2027년말에는 264억 2,320만 달러를 넘을 것으로 예측됩니다.

세계의 지식 관리 소프트웨어 시장에 대해 조사했으며, 시장의 개요와 유형별, 도입 유형별, 조직 규모별, 최종사용자별, 지역별 동향 및 시장에 참여하는 기업의 개요 등을 정리하여 전해드립니다.

목차

제1장 개요

제2장 시장의 서론

제3장 조사 방법

제4장 시장 역학

  • 서론
  • 촉진요인
  • 억제요인
  • 시장 기회
  • COVID-19가 지식 관리 소프트웨어 시장에 미치는 영향

제5장 시장 요인 분석

  • 밸류체인 분석
  • Porter's Five Forces 모델

제6장 세계의 지식 관리 소프트웨어 시장, 유형별

  • 개요
    • 세계의 지식 관리 소프트웨어 시장, 유형별, 2018-2027년(100만 달러)
  • 모바일 - Android 네이티브
  • 모바일 - IOS 네이티브

제7장 세계의 지식 관리 소프트웨어 시장, 도입 유형별

  • 개요
    • 세계의 지식 관리 소프트웨어 시장, 도입 유형별, 2018-2027년(100만 달러)
  • 온프레미스
  • 클라우드
  • 하이브리드

제8장 세계의 지식 관리 소프트웨어 시장, 조직 규모별

  • 개요
    • 세계의 지식 관리 소프트웨어 시장, 조직 규모별, 2018-2027년(100만 달러)
  • 중소기업
  • 대기업

제9장 세계의 지식 관리 소프트웨어 시장, 최종사용자별

  • 개요
    • 세계의 지식 관리 소프트웨어 시장, 최종사용자별, 2018-2027년(100만 달러)
  • 정부·방위
  • 제조
  • 은행, 금융 서비스 및 보험(BFSI)
  • 의약품
  • IT·통신
  • 기타

제10장 세계의 지식 관리 소프트웨어 시장, 지역별

  • 개요
    • 세계의 지식 관리 소프트웨어 시장, 지역별, 2018-2027년(100만 달러)
  • 북미
  • 유럽
  • 아시아태평양
  • 중동·아프리카
  • 남미

제11장 경쟁 구도

  • 경쟁 벤치마킹
  • 벤더 점유율 분석
  • 최근 개발
    • 파트너십/협정/계약/협업
    • 사업 확대/인수
    • 제품 발매/개발

제12장 기업 개요

  • FRESHWORKS INC.
  • ATLASSIAN CORPORATION PLC
  • EXO PLATFORM
  • BITRIX24 INC.
  • PROPROFS
  • IBM CORPORATION
  • SAP SE
  • ZOHO CORPORATION PVT. LTD.
  • ORACLE CORPORATION
  • CAPGEMINI SE
  • SKYPREP INC.
  • LUCIDEA
  • EGAIN CORPORATION
  • UPLAND SOFTWARE INC.
  • ZENDESK INC.
KSA 22.07.28

Market Overview

According to MRFR analysis, the global knowledge management software market is anticipated to witness a substantial CAGR of 12.1% during the review period to surpass USD 26,423.2 million by the end of 2027. The development of the knowledge management software market is driven by different variables, like the Increasing need to client maintenance and fulfilment and increment functional proficiency and staff efficiency. In any case, the development of the worldwide market liable to be blocked by absence of mindfulness in little association. The revolutuion and possible development of data frameworks set out a freedom to coordinate knowledge management processes dynamically. The computerized advances empower information catch, information capacity, information mining, information examination, and information representation. The worth produced by such advances is improved and moved to organizations and clients through computerized innovations that empower interconnection. Besides, computerized mechanical headways in knowledge management analyses that new and creating advanced advancements could help knowledge management processes inside and beyond organizations.

The global knowledge management software market is expected to register a healthy market growth during the forecast period, primarily due to the increasing need for customer retention and satisfaction. Client situated business approaches are viewed as one of the most impressive skills in organizations that guide in changing their surroundings to a client driven climate. Organizations can fortify their associations with their significant clients through knowledge management, bringing about steadfast clients and upper hand. Associations can utilize knowledge management and knowledge got from client relationship management to create ground-breaking thoughts and convey upgraded and new administrations (CRM).

Market Segmentation

The worldwide knowledge management software market is arranged into on kind, sending type, association size and end-client.

The Type portion incorporates the Mobile - Android Native and Mobile - iOS Native. As far as Deployment Type, the market is separated into On Premises, Cloud and Hybrid.

The Organization size portion is comprised of Small and Medium Scale Enterprise and Large-Scale Enterprise. End User of the worldwide knowledge management software market involves BFSI, Government and Defense, Pharmaceuticals, IT and Telecommunication, Manufacturing and Others.

Regional Analysis

In view of region, the knowledge management software market is studied across North America, Europe, Asia-Pacific, the Middle East and Africa, and South America. North America is probably going to have a critical piece of the pie because of its strong framework and early reception of innovation. North America overwhelms the information management software industry on account of the rising interest in numerous areas and broad acknowledgment of different management software. The provincial market is being helped by a steady and better framework and a high propensity than learn new innovations and coordinate it into the framework.

Major Players

The major market players of the global knowledge Management Software Market are Freshworks Inc., SAP SE, Capgemini SE, SkyPrep Inc., Bitrix24 Inc., ProProfs, IBM Corporation, Lucidea, Egain Corporation, Atlassian Corporation Plc, Exo Platform, Zoho Corporation Pvt Ltd., Oracle Corporation, Upland Software Inc., Zendesk Inc.

TABLE OF CONTENTS

TABLE OF CONTENTS

1 EXECUTIVE SUMMARY 17

  • 1.1 MARKET ATTRACTIVENESS ANALYSIS 18

2 MARKET INTRODUCTION 19

  • 2.1 DEFINITION 19
  • 2.2 SCOPE OF THE STUDY 19
  • 2.3 RESEARCH OBJECTIVE 19
  • 2.4 MARKET STRUCTURE 19

3 RESEARCH METHODOLOGY 20

4 MARKET DYNAMICS 26

  • 4.1 INTRODUCTION 26
  • 4.2 DRIVERS 27
    • 4.2.1 INCREASING NEED FOR CUSTOMER RETENTION AND SATISFACTION 27
    • 4.2.2 INCREASE OPERATIONAL EFFICIENCY AND STAFF PRODUCTIVITY 27
    • 4.2.3 DRIVERS IMPACT ANALYSIS 28
  • 4.3 RESTRAINTS 28
    • 4.3.1 LACK OF AWARENESS IN SMALL ORGANIZATION 28
    • 4.3.2 RESTRAINTS IMPACT ANALYSIS 29
  • 4.4 OPPORTUNITIES 29
    • 4.4.1 TECHNOLOGICAL ADVANCEMENT 29
  • 4.5 IMPACT OF COVID-19 ON KNOWLEDGE MANAGEMENT SOFTWARE MARKET 30
    • 4.5.1 IMPACT ON KNOWLEDGE MANAGEMENT SOFTWARE ADOPTION 30
    • 4.5.2 IMPACT ON IT SPENDING 30
    • 4.5.3 IMPACT ON INDUSTRY VERTICALS 30

5 MARKET FACTOR ANALYSIS 31

  • 5.1 VALUE CHAIN ANALYSIS 31
    • 5.1.1 SOFTWARE DESIGNERS & DEVELOPERS 31
    • 5.1.2 SYSTEM INTEGRATORS 31
    • 5.1.3 END USERS 32
  • 5.2 PORTER'S FIVE FORCES MODEL 32
    • 5.2.1 THREAT OF NEW ENTRANTS 33
    • 5.2.2 BARGAINING POWER OF SUPPLIERS 33
    • 5.2.3 THREAT OF SUBSTITUTES 33
    • 5.2.4 BARGAINING POWER OF BUYERS 33
    • 5.2.5 INTENSITY OF RIVALRY 33

6 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE 34

  • 6.1 OVERVIEW 34
    • 6.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 35
  • 6.2 MOBILE - ANDROID NATIVE 35
  • 6.3 MOBILE - IOS NATIVE 35

7 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE 36

  • 7.1 OVERVIEW 36
    • 7.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 37
  • 7.2 ON-PREMISES 37
  • 7.3 CLOUD 37
  • 7.4 HYBRID 37

8 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE 38

  • 8.1 OVERVIEW 38
    • 8.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 39
  • 8.2 SMALL & MEDIUM SCALE ENTERPRISE 39
  • 8.3 LARGE SCALE ENTERPRISE 39

9 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER 40

  • 9.1 OVERVIEW 40
    • 9.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 41
  • 9.2 GOVERNMENT AND DEFENSE 41
  • 9.3 MANUFACTURING 41
  • 9.4 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 41
  • 9.5 PHARMACEUTICALS 42
  • 9.6 IT & TELECOMMUNICATION 42
  • 9.7 OTHERS 42

10 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION 43

  • 10.1 OVERVIEW 43
    • 10.1.1 GLOBAL KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY REGION, 2018-2027 (USD MILLION) 44
  • 10.2 NORTH AMERICA 45
    • 10.2.1 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 45
    • 10.2.2 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 46
    • 10.2.3 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 47
    • 10.2.4 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 48
    • 10.2.5 NORTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 49
    • 10.2.6 US 50
      • 10.2.6.1 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 50
      • 10.2.6.2 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 50
      • 10.2.6.3 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 51
      • 10.2.6.4 US KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 51
    • 10.2.7 CANADA 52
      • 10.2.7.1 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 52
      • 10.2.7.2 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 52
      • 10.2.7.3 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 53
      • 10.2.7.4 CANADA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 53
    • 10.2.8 MEXICO 54
      • 10.2.8.1 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 54
      • 10.2.8.2 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 54
      • 10.2.8.3 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 54
      • 10.2.8.4 MEXICO KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 55
  • 10.3 EUROPE 56
    • 10.3.1 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 56
    • 10.3.2 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 57
    • 10.3.3 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 58
    • 10.3.4 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 59
    • 10.3.5 EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 60
    • 10.3.6 UK 61
      • 10.3.6.1 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 61
      • 10.3.6.2 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 61
      • 10.3.6.3 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 61
      • 10.3.6.4 UK KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 62
    • 10.3.7 GERMANY 62
      • 10.3.7.1 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 62
      • 10.3.7.2 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 63
      • 10.3.7.3 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 63
      • 10.3.7.4 GERMANY KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 63
    • 10.3.8 FRANCE 64
      • 10.3.8.1 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 64
      • 10.3.8.2 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 64
      • 10.3.8.3 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 65
      • 10.3.8.4 FRANCE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 65
    • 10.3.9 REST OF EUROPE 66
      • 10.3.9.1 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 66
      • 10.3.9.2 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 66
      • 10.3.9.3 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 67
      • 10.3.9.4 REST OF EUROPE KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 67
  • 10.4 ASIA-PACIFIC 68
    • 10.4.1 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY COUNTRY, 2018-2027 (USD MILLION) 68
    • 10.4.2 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 69
    • 10.4.3 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 70
    • 10.4.4 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 71
    • 10.4.5 ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 72
    • 10.4.6 CHINA 73
      • 10.4.6.1 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 73
      • 10.4.6.2 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 73
      • 10.4.6.3 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 73
      • 10.4.6.4 CHINA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 74
    • 10.4.7 JAPAN 74
      • 10.4.7.1 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 74
      • 10.4.7.2 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 75
      • 10.4.7.3 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 75
      • 10.4.7.4 JAPAN KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 75
    • 10.4.8 INDIA 76
      • 10.4.8.1 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 76
      • 10.4.8.2 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 76
      • 10.4.8.3 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 77
      • 10.4.8.4 INDIA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 77
    • 10.4.9 REST OF ASIA-PACIFIC 78
      • 10.4.9.1 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 78
      • 10.4.9.2 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 78
      • 10.4.9.3 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 78
      • 10.4.9.4 REST OF ASIA-PACIFIC KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 79
  • 10.5 MIDDLE EAST & AFRICA 79
    • 10.5.1 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 79
    • 10.5.2 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 80
    • 10.5.3 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 80
    • 10.5.4 MIDDLE EAST & AFRICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 81
  • 10.6 SOUTH AMERICA 82
    • 10.6.1 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY TYPE, 2018-2027 (USD MILLION) 82
    • 10.6.2 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT TYPE, 2018-2027 (USD MILLION) 82
    • 10.6.3 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION) 83
    • 10.6.4 SOUTH AMERICA KNOWLEDGE MANAGEMENT SOFTWARE MARKET, BY END USER, 2018-2027 (USD MILLION) 83

11 COMPETITIVE LANDSCAPE 84

  • 11.1 COMPETITIVE BENCHMARKING 85
  • 11.2 VENDOR SHARE ANALYSIS 86
  • 11.3 RECENT DEVELOPMENTS 86
    • 11.3.1 PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 86
    • 11.3.2 BUSINESS EXPANSIONS/ACQUISTIONS 87
    • 11.3.3 PRODUCT LAUNCHES/DEVELOPMENTS 87

12 COMPANY PROFILES 89

  • 12.1 FRESHWORKS INC. 89
    • 12.1.1 COMPANY OVERVIEW 89
    • 12.1.2 FINANCIAL OVERVIEW 89
    • 12.1.3 PRODUCTS OFFERED 89
    • 12.1.4 KEY DEVELOPMENTS 90
    • 12.1.5 SWOT ANALYSIS 90
    • 12.1.6 KEY STRATEGIES 90
  • 12.2 ATLASSIAN CORPORATION PLC 91
    • 12.2.1 COMPANY OVERVIEW 91
    • 12.2.2 FINANCIAL OVERVIEW 92
    • 12.2.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 92
    • 12.2.4 KEY DEVELOPMENTS 93
    • 12.2.5 SWOT ANALYSIS 93
    • 12.2.6 KEY STRATEGIES 93
  • 12.3 EXO PLATFORM 94
    • 12.3.1 COMPANY OVERVIEW 94
    • 12.3.2 FINANCIAL OVERVIEW 94
    • 12.3.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 94
    • 12.3.4 KEY DEVELOPMENTS 94
    • 12.3.5 KEY STRATEGIES 94
  • 12.4 BITRIX24 INC. 95
    • 12.4.1 COMPANY OVERVIEW 95
    • 12.4.2 FINANCIAL OVERVIEW 95
    • 12.4.3 PRODUCTS OFFERED 95
    • 12.4.4 KEY DEVELOPMENTS 95
    • 12.4.5 KEY STRATEGIES 95
  • 12.5 PROPROFS 96
    • 12.5.1 COMPANY OVERVIEW 96
    • 12.5.2 FINANCIAL OVERVIEW 96
    • 12.5.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 96
    • 12.5.4 KEY DEVELOPMENTS 96
    • 12.5.5 KEY STRATEGIES 96
  • 12.6 IBM CORPORATION 97
    • 12.6.1 COMPANY OVERVIEW 97
    • 12.6.2 FINANCIAL OVERVIEW 97
    • 12.6.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 98
    • 12.6.4 KEY DEVELOPMENTS 98
    • 12.6.5 SWOT ANALYSIS 98
    • 12.6.6 KEY STRATEGIES 98
  • 12.7 SAP SE 99
    • 12.7.1 COMPANY OVERVIEW 99
    • 12.7.2 FINANCIAL OVERVIEW 100
    • 12.7.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 100
    • 12.7.4 KEY DEVELOPMENTS 101
    • 12.7.5 SWOT ANALYSIS 101
    • 12.7.6 KEY STRATEGIES 101
  • 12.8 ZOHO CORPORATION PVT. LTD. 102
    • 12.8.1 COMPANY OVERVIEW 102
    • 12.8.2 FINANCIAL OVERVIEW 102
    • 12.8.3 SOLUTIONS OFFERED 102
    • 12.8.4 KEY DEVELOPMENTS 102
    • 12.8.5 KEY STRATEGY 102
  • 12.9 ORACLE CORPORATION 103
    • 12.9.1 COMPANY OVERVIEW 103
    • 12.9.2 FINANCIAL OVERVIEW 104
    • 12.9.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 104
    • 12.9.4 KEY DEVELOPMENTS 104
    • 12.9.5 SWOT ANALYSIS 105
    • 12.9.6 KEY STRATEGIES 105
  • 12.10 CAPGEMINI SE 106
    • 12.10.1 COMPANY OVERVIEW 106
    • 12.10.2 FINANCIAL OVERVIEW 107
    • 12.10.3 PRODUCTS/SOLUTIONS/SERVICES/SOLUTIONS OFFERED 107
    • 12.10.4 KEY DEVELOPMENTS 107
    • 12.10.5 SWOT ANALYSIS 108
    • 12.10.6 KEY STRATEGIES 108
  • 12.11 SKYPREP INC. 109
    • 12.11.1 COMPANY OVERVIEW 109
    • 12.11.2 FINANCIAL OVERVIEW 109
    • 12.11.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 109
    • 12.11.4 KEY DEVELOPMENTS 109
    • 12.11.5 KEY STRATEGIES 109
  • 12.12 LUCIDEA 110
    • 12.12.1 COMPANY OVERVIEW 110
    • 12.12.2 FINANCIAL OVERVIEW 110
    • 12.12.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 110
    • 12.12.4 KEY DEVELOPMENTS 110
    • 12.12.5 KEY STRATEGIES 111
  • 12.13 EGAIN CORPORATION 112
    • 12.13.1 COMPANY OVERVIEW 112
    • 12.13.2 FINANCIAL OVERVIEW 112
    • 12.13.3 PRODUCTS/SERVICES/SOLUTIONS OFFERED 113
    • 12.13.4 KEY DEVELOPMENTS 113
    • 12.13.5 SWOT ANALYSIS 113
    • 12.13.6 KEY STRATEGIES 114
  • 12.14 UPLAND SOFTWARE INC. 115
    • 12.14.1 COMPANY OVERVIEW 115
    • 12.14.2 FINANCIAL OVERVIEW 115
    • 12.14.3 PRODUCTS/SOLUTIONS/SERVICES OFFERED 116
    • 12.14.4 KEY DEVELOPMENTS 116
    • 12.14.5 SWOT ANALYSIS 117
    • 12.14.6 KEY STRATEGIES 117
  • 12.15 ZENDESK INC. 118
    • 12.15.1 COMPANY OVERVIEW 118
    • 12.15.2 FINANCIAL OVERVIEW 119
    • 12.15.3 PRODUCTS OFFERED 119
    • 12.15.4 KEY DEVELOPMENTS 120
    • 12.15.5 SWOT ANALYSIS 120
    • 12.15.6 KEY STRATEGIES 120
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