½ÃÀ庸°í¼­
»óǰÄÚµå
1630461

¾Æ¼¼¾È ±¹°¡ÀÇ UCaaS(Unified Communication-as-a-Service) : ½ÃÀå Á¡À¯À² ºÐ¼®, »ê¾÷ µ¿Çâ ¹× Åë°è, ¼ºÀå ¿¹Ãø(2025-2030³â)

ASEAN Unified Communication-as-a-Service - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)

¹ßÇàÀÏ: | ¸®¼­Ä¡»ç: Mordor Intelligence | ÆäÀÌÁö Á¤º¸: ¿µ¹® | ¹è¼Û¾È³» : 2-3ÀÏ (¿µ¾÷ÀÏ ±âÁØ)

    
    
    




¡á º¸°í¼­¿¡ µû¶ó ÃֽŠÁ¤º¸·Î ¾÷µ¥ÀÌÆ®ÇÏ¿© º¸³»µå¸³´Ï´Ù. ¹è¼ÛÀÏÁ¤Àº ¹®ÀÇÇØ Áֽñ⠹ٶø´Ï´Ù.

¾Æ¼¼¾È ±¹°¡ÀÇ UCaaS(Unified Communication-as-a-Service) ½ÃÀåÀº ¿¹Ãø ±â°£ µ¿¾È 12.27%ÀÇ CAGRÀ» ±â·ÏÇÒ °ÍÀ¸·Î ¿¹»óµË´Ï´Ù.

ASEAN Unified Communication-as-a-Service-Market-IMG 1

ÁÖ¿ä ÇÏÀ̶óÀÌÆ®

  • IT ¿¹»êÀÌ ÇÑÁ¤µÈ Á¶Á÷Àº ºñ¿ë È¿À²ÀûÀΠŬ¶ó¿ìµå ±â¹Ý ¼Ö·ç¼ÇÀ» µµÀÔÇϰí ÀÖ½À´Ï´Ù. ¼ÒºñÀÚ¿ë ¸ð¹ÙÀÏ ¼Ö·ç¼ÇÀº äÆÃ, À½¼º, ¿µ»ó ÅëÈ­¸¦ ÅëÇØ °í°´ÀÇ ¸ðµç Áú¹®¿¡ ´ëÀÀÇÒ ¼ö ÀÖµµ·Ï µ¿ÀÏÇÑ ±â±â¿¡¼­ äÆÃ, À½¼º, ¿µ»ó ÅëÈ­·Î ¼ÒÅëÇÒ ¼ö ÀÖµµ·Ï Áö¿øÇÕ´Ï´Ù. µû¶ó¼­ ÀÌ·¯ÇÑ ¼Ö·ç¼ÇÀº ¼¿ÇÁ¼­ºñ½º, Á¦Ç° ¹®ÀÇ ¹× °í°´ Áö¿ø Áö¿øÀ» °³¼±ÇÏ´Â °ÍÀ» ¸ñÇ¥·Î ÇÕ´Ï´Ù. °¡»ó ±³À° ¹× Á¦Ç° °ü¸® ½Ã½ºÅÛ »ç¿ëÀº Á÷¿øµé¿¡°Ôµµ µµ¿òÀÌ µÉ ¼ö ÀÖ½À´Ï´Ù.
  • ÀÌ Áö¿ª¿¡´Â ³ëÈÄÈ­µÈ ÄÁÅü¾ÅͰ¡ Á¸ÀçÇϱ⠶§¹®¿¡ ¸¹Àº ±â¾÷µé »çÀÌ¿¡¼­ È¿À²ÀûÀÎ Ä¿¹Â´ÏÄÉÀ̼ÇÀ» °¡´ÉÇÏ°Ô ÇÏ´Â À¯Áöº¸¼ö°¡ ¿ëÀÌÇÑ ³×Æ®¿öÅ© ½Ã½ºÅÛÀÇ Çʿ伺ÀÌ Áõ°¡Çϰí ÀÖÀ½ÀÌ ºÐ¸íÇÕ´Ï´Ù.
  • ¶ÇÇÑ, ºñÈ¿À²ÀûÀÎ ÄÁÅü¾ÅͰ¡ Á¸ÀçÇϱ⠶§¹®¿¡ À¯Áöº¸¼ö°¡ ¿ëÀÌÇϰí ÀÇ·á, ¼Ò¸Å, Á¦Á¶ µî ´Ù¾çÇÑ ÃÖÁ¾»ç¿ëÀÚ »ê¾÷¿¡¼­ È¿À²ÀûÀÎ Ä¿¹Â´ÏÄÉÀ̼ÇÀ» ÃËÁøÇÒ ¼ö ÀÖ´Â ³×Æ®¿öÅ© ½Ã½ºÅÛ¿¡ ´ëÇÑ ¼ö¿ä°¡ Áõ°¡Çϰí ÀÖÀ½ÀÌ ºÐ¸íÇÕ´Ï´Ù. IMCCA(Interactive Multimedia &Collaborative Communications Alliance)¿¡ µû¸£¸é, ¿ø°Ý ±Ù¹«ÀÚÀÇ 90%°¡ ºñµð¿À°¡ µ¿·áµé°ú ±ä¹ÐÇÑ °ü°è¸¦ À¯ÁöÇÏ´Â µ¥ µµ¿òÀÌ µÈ´Ù°í ´äÇß½À´Ï´Ù.
  • ¼ÒºñÀÚÀÇ °æ¿ì, µ¿ÀÏÇÑ ±â±â¸¦ ÅëÇØ äÆÃ, À½¼º, È­»ó ÅëÈ­·Î ¼ÒÅëÇÒ ¼ö ÀÖ´Â ¸ð¹ÙÀÏ ÆÛ½ºÆ® ¼Ö·ç¼ÇÀº ¸ðµç °í°´ÀÇ ¹®ÀÇ¿¡ ´ëÀÀÇÒ ¼ö ÀÖ½À´Ï´Ù. µû¶ó¼­ ÀÌ·¯ÇÑ ¼Ö·ç¼ÇÀº °í°´ ¼­ºñ½º Áö¿ø, »óǰ ¹®ÀÇ ¹× ¼¿ÇÁ¼­ºñ½º¸¦ °­È­ÇÒ ¼ö ÀÖ½À´Ï´Ù. Á÷¿øµé¿¡°Ôµµ °¡»ó ±³À° ¹× »óǰ °ü¸® µµ±¸ÀÇ µµÀÔÀº Á÷¿øµé¿¡°Ôµµ µµ¿òÀÌ µË´Ï´Ù.
  • »çÀ̹ö À§ÇùÀÇ º¹À⼺À¸·Î ÀÎÇØ Á¶Á÷ÀÇ º¸¾È ¾÷¹« Áß Çϳª ÀÌ»óÀ» Ŭ¶ó¿ìµå ±â¹Ý ¼­ºñ½º¿¡ ¾Æ¿ô¼Ò½ÌÇÏ´Â °æÇâÀÌ Áõ°¡Çϰí ÀÖ½À´Ï´Ù.
  • COVID-19ÀÇ ¹ß»ýÀ¸·Î ¾Æ¼¼¾È ±¹°¡ÀÇ ±â¾÷µéÀº UCaaS(Unified Communication-as-a-Service)¿¡ ´ëÇÑ ÅõÀÚ¸¦ ´Ã¸®°í ÀÖÀ¸¸ç, VoxboneÀÇ Á¶»ç¿¡ µû¸£¸é COVID-19·Î ÀÎÇØ Ŭ¶ó¿ìµå Åë½Å¿¡ ´ëÇÑ ¼ö¿ä°¡ Å©°Ô Áõ°¡Çß½À´Ï´Ù. ±â¾÷µéÀº ±×·ì ¸ðÀÓ, ÃâÅð±Ù ½Ã°£ µîÀÇ À§ÇùÀ» ÁÙÀÏ ¼ö ÀÖ´Â ¹æ¹ýÀ» ¸ð»öÇϰí ÀÖ½À´Ï´Ù.

¾Æ¼¼¾È ±¹°¡ÀÇ UCaaS(Unified Communication-as-a-Service) ½ÃÀå µ¿Çâ

±â¾÷ÀÇ BYOD µµÀÔÀÌ ½ÃÀåÀ» ÁÖµµÇÒ Àü¸Á

  • BYOD´Â ¸ð¹ÙÀÏ ±â±â °ü¸®(MDM), ºñ¿ë Á¤»ê ÀýÂ÷, º¸¾È Á¶Ä¡¸¦ ÅëÇÕÇÑ ½Ã½ºÅÛÀÔ´Ï´Ù. À̸¦ ÅëÇØ Áß¿äÇÑ È°µ¿À» ÀÚµ¿È­ÇÒ ¼ö ÀÖ´Â Æí¸®Çϰí Áß¾Ó ÁýÁßÈ­µÈ Ç÷§ÆûÀ» Á¦°øÇϰí, ±â¾÷ ³»¿¡¼­ »ç¿ëµÇ´Â ±â±â¿¡ ´ëÇÑ °¡½Ã¼ºÀ» ³ôÀÔ´Ï´Ù.
  • BYOD Æ®·»µå¿Í ±âŸ ¸ðºô¸®Æ¼ ¼Ö·ç¼ÇÀÇ ÀÌ¿ëÀÌ È®´ëµÊ¿¡ µû¶ó UCaaS ¼Ö·ç¼ÇÀÇ º¸±ÞÀÌ È®´ëµÉ °ÍÀ¸·Î ¿¹»óµË´Ï´Ù. ´Ù¾çÇÑ ±â¾÷¿¡¼­ ±Ù¹«ÇÏ´Â Á÷¿øµéÀÌ À¯¿¬ÇÏ°í ³×Æ®¿öÅ©¿¡ ½±°Ô Á¢±ÙÇÒ ¼ö ÀÖ´Â ½Ã´ë¿¡ BYOD(Bring Your Own Device)´Â Á÷Àå ³» »ý»ê¼ºÀ» Çâ»ó½ÃŰ´Â Áß¿äÇÑ Æ®·»µå·Î ºÎ»óÇϰí ÀÖ½À´Ï´Ù.
  • ¶ÇÇÑ BYOD¸¦ ÅëÇØ ±â¾÷Àº 'Á¦·Î ÅÍÄ¡'·Î º¸¾È ¹®Á¦¸¦ °ü¸®ÇÒ ¼ö ÀÖÀ¸¸ç, BYOD ¼Ö·ç¼ÇÀÌ µµÀÔµÇ¸é ¸ð¹ÙÀÏ ±â±â °ü¸®(MDM) ½Ã½ºÅÛÀ» BYOD¿Í ÅëÇÕÇÏ¿© Á÷¿øÀÇ º¸¾ÈÀ» º¸ÀåÇÒ ¼ö ÀÖ¾î ±â¾÷ÀÇ µ¥ÀÌÅÍ ¿ä±¸ »çÇ×À» º¸È£ÇÒ ¼ö ÀÖ½À´Ï´Ù.
  • ¸ð¹ÙÀÏ UC ÅëÇÕÀÌ Áö¿øÇÏ´Â BYOD ±ÔÄ¢À» ±¸ÇöÇϸé ÀÌ·¯ÇÑ ÁÖ¿ä ¾ÖÇø®ÄÉÀ̼ÇÀÌ ¸ðµÎ ÇϳªÀÇ À¯µ¿ÀûÀÎ »ç¿ëÀÚ °æÇèÀ¸·Î ÅëÇյǾî À̸ÞÀÏ, ºñÁî´Ï½º ÀüÈ­, È­»ó ȸÀÇ, ÀνºÅÏÆ® ¸Þ½Ã¡ µîÀ» ÅëÇØ ¸ð¹ÙÀÏ ¿öÄ¿¸¦ ¿Ïº®ÇÏ°Ô Áö¿øÇÒ ¼ö ÀÖ½À´Ï´Ù. ÅëÇÕ Ä¿¹Â´ÏÄÉÀÌ¼Ç ¼Ö·ç¼ÇÀº ¸ð¹ÙÀÏ ±Ù·ÎÀÚ°¡ »ý»ê¼ºÀ» ³ôÀ̰í Ä¿¹Â´ÏÄÉÀ̼ÇÀ» °³¼±ÇÏ´Â µ¥ ÇÊ¿äÇÑ µµ±¸¸¦ Á¦°øÇÕ´Ï´Ù. ±×·¯³ª BYOD´Â Á÷¿øµéÀÇ ¸¸Á·µµ»Ó¸¸ ¾Æ´Ï¶ó ±â¾÷ÀÌ Á÷¸éÇÑ º¸¾È ¹®Á¦¸¦ Áõ°¡½Ãų ¼ö ÀÖ½À´Ï´Ù. ¸ðµç ±â±â¿¡¼­ ÅëÇÕ Ä¿¹Â´ÏÄÉÀÌ¼Ç ¾ÖÇø®ÄÉÀ̼ǿ¡ ¾×¼¼½ºÇÒ ¼ö Àֱ⠶§¹®¿¡ ¿ø°Ý ³×Æ®¿öÅ©¿¡ ´ëÇÑ ¾×¼¼½º¸¦ º¸È£ÇØ¾ß ÇÒ Çʿ伺ÀÌ Áõ°¡Çϰí ÀÖ½À´Ï´Ù.

Àεµ³×½Ã¾Æ°¡ Å« Á¡À¯À²À» Â÷ÁöÇÒ °ÍÀ¸·Î Àü¸Á

  • Åë½Å ±ÔÁ¦´Â ±¹Á¦ ¼­ºñ½º Á¦°ø¾÷ü°¡ Àεµ, Áß±¹, Àεµ³×½Ã¾Æ, º£Æ®³² µî ¾Æ½Ã¾Æ ±¹°¡·Î ÁøÃâÇÏ´Â µ¥ Å« °É¸²µ¹·Î ÀÛ¿ëÇϰí ÀÖ½À´Ï´Ù. ÀÌµé ±¹°¡¿¡¼­´Â ¿Ü±¹°è ¼­ºñ½º Á¦°ø¾÷ü°¡ VoIP ¹× Ŭ¶ó¿ìµå ¼­ºñ½º È£½ºÆÃÀ» ÇÒ ¼ö ¾ø½À´Ï´Ù. ±× °á°ú, ÇöÁö Åë½Å »ç¾÷ÀÚµéÀº UCaaS ½ÃÀå¿¡¼­ ¾î´À Á¤µµ µ¶Á¡Àû ¿ìÀ§¸¦ ´©¸®°í ÀÖ½À´Ï´Ù.
  • ÀÎÅͳÝÀ» ÅëÇÑ À½¼º, À½¼ºÈ¸ÀÇ, È­»ó ȸÀÇ¿Í °°Àº Åë½Å ¼­ºñ½º¿¡ ´ëÇÑ ¼ö¿ä´Â ÀÌ Áö¿ª Áß¼Ò±â¾÷ÀÇ ÀÎÅÍ³Ý ±â¹Ý Åë½Å ¼ö¿äÀÇ È®´ë¿Í Áõ°¡¿¡ ÀÇÇØ ÁÖµµµÉ °ÍÀ¸·Î ¿¹»óµË´Ï´Ù.
  • ¶ÇÇÑ Áö³­ÇØ TelkomMetrainÀ» ÅëÇØ PT Telkom Indonesia(Persero)¿¡ ÀμöµÈ ÈÄ, Telkomtelstra(PT Teltranet Teltranet Solusi)´Â PT Telkom Indonesia(PT Digital Solusi)¿¡ ÀÇÇØ Digiserve·Î °³¸íµÇ¾ú½À´Ï´Ù. Digiserve´Â ÀÌ·¯ÇÑ ÀüȯÀ» ÅëÇØ °í°´ÀÇ ºñÁî´Ï½º¸¦ °­È­ÇÏ°í ´õ ³ªÀº ¼º°ú¸¦ ´Þ¼ºÇÒ ¼ö ÀÖµµ·Ï µ½´Â´Ù´Â »ý°¢À¸·Î ¼­ºñ½º °³¹ß¿¡ Á¡Á¡ ´õ ¸¹Àº ³ë·ÂÀ» ±â¿ïÀ̰í ÀÖÀ¸¸ç, DigiserveUC&C´Â ±â¾÷ÀÇ »ý»ê¼ºÀ» Çâ»ó½Ã۱â À§ÇÑ ¼­ºñ½ºÀÔ´Ï´Ù. C´Â ±â¾÷ÀÇ »ý»ê¼ºÀ» Çâ»ó½ÃŰ´Â ¸ôÀÔÇü °æÇèÀ» âÃâÇÕ´Ï´Ù. »ç¶÷µéÀº ÆÀ Àüü°¡ º¸´Ù È¿°úÀûÀ¸·Î Çù¾÷ÇÒ ¼ö ÀÖ°í, ¾îµð¿¡ ÀÖµç, ¾î¶² ±â±â¿¡¼­µç ¿¬°á »óŸ¦ À¯ÁöÇÒ ¼ö ÀÖ½À´Ï´Ù.
  • ¶ÇÇÑ, ÀÌ Áö¿ª¿¡¼­´Â Àú·ÅÇÑ °¡°ÝÀÇ Ãʰí¼Ó ÀÎÅͳÝÀÌ È°¹ßÇÏ°Ô µµÀԵǰí ÀÖÀ¸¸ç, ½º¸¶Æ®ÆùÀÇ ±Þ¼ÓÇÑ º¸±ÞÀ¸·Î ÀÎÇØ ±â¾÷µéÀº Á÷¿øµéÀÇ ¿ø°Ý ±Ù¹«¸¦ °¡´ÉÇÏ°Ô ÇÏ´Â UCaaS ¼Ö·ç¼ÇÀ» ¼±ÅÃÇϰí ÀÖ½À´Ï´Ù. ÀÌ·¯ÇÑ ¿äÀεéÀº ÀÌ Áö¿ª Àüü¿¡¼­ UCaaS ¼Ö·ç¼Ç°ú Ç÷§ÆûÀÇ º¸±ÞÀ» ÃËÁøÇϰí ÀÖÀ¸¸ç, ¿¹Ãø ±â°£ µ¿¾È Àüü ¼ö¿ä¿¡ ±â¿©ÇÒ °ÍÀ¸·Î ¿¹»óµË´Ï´Ù.

¾Æ¼¼¾È ±¹°¡ÀÇ UCaaS(Unified Communication-as-a-Service) »ê¾÷ °³¿ä

ASEAN ±¹°¡µéÀÇ UCaaS(Unified Communication-as-a-Service) ½ÃÀåÀº Mitel Networks Corporation, Ring Central Inc. µî ¼Ò¼öÀÇ ±â¾÷ÀÌ Å« Á¡À¯À²À» Â÷ÁöÇϰí ÀÖ¾î ÅëÇÕÀÌ ÁøÇàµÇ°í ÀÖ½À´Ï´Ù. ÀÌµé ±â¾÷Àº ¿¬±¸°³¹ß¿¡ ¸¹Àº ÅõÀÚ¸¦ ÅëÇØ Çõ½ÅÀ» µµÀÔÇϰí ÀÖ¾î ´Ù¸¥ ±â¾÷º¸´Ù °æÀï ¿ìÀ§¸¦ Á¡Çϰí ÀÖ½À´Ï´Ù. ÀÌµé ±â¾÷Àº Àü·«Àû Á¦ÈÞ, ÇÕº´, ÀμöÇÕº´À» ÅëÇØ ½ÃÀåÀÇ ´ëºÎºÐÀ» Â÷ÁöÇÏ°Ô µÇ¾ú½À´Ï´Ù.

Áö³­ 3¿ù, 8x8Àº Àεµ³×½Ã¾Æ¿Í Å±¹À» Æ÷ÇÔÇÑ 50°³±¹¿¡ ÁøÃâÇÑ ´Ù±¹Àû ±â¾÷µéÀ» À§ÇÑ Á¾ÇÕÀûÀΠŬ¶ó¿ìµå ±â¹Ý UCaaS(Unified Communication-as-a-Service) ¹× ÄÁÅü¾ÅÍ ¼Ö·ç¼ÇÀ» ÃÖÃÊ·Î Á¦°øÇß½À´Ï´Ù. 8x8Àº UCaaS¿Í CCaaS¸¦ °áÇÕÇÑ ÃÖÃÊÀÇ ±â¾÷À¸·Î, Â÷º°È­µÈ °í°´ °æÇèÀ» Á¦°øÇϱâ À§ÇØ Çù¾÷Çϸ鼭 Àü ¼¼°è ¸ðµç Á÷¿øÀÇ Ä¿¹Â´ÏÄÉÀÌ¼Ç ´ÏÁ ÃæÁ·½Ã۰í ÀÖ½À´Ï´Ù.

±âŸ ÇýÅÃ

  • ¿¢¼¿ Çü½ÄÀÇ ½ÃÀå ¿¹Ãø(ME) ½ÃÆ®
  • 3°³¿ù°£ÀÇ ¾Ö³Î¸®½ºÆ® Áö¿ø

¸ñÂ÷

Á¦1Àå ¼Ò°³

  • Á¶»ç °¡Á¤°ú ½ÃÀå Á¤ÀÇ
  • Á¶»ç ¹üÀ§

Á¦2Àå Á¶»ç ¹æ¹ý

Á¦3Àå ÁÖ¿ä ¿ä¾à

Á¦4Àå ½ÃÀå ÀλçÀÌÆ®

  • ½ÃÀå °³¿ä
  • »ê¾÷ÀÇ ¸Å·Â - Porter's Five Forces ºÐ¼®
    • °ø±Þ ±â¾÷ÀÇ ±³¼··Â
    • ¼ÒºñÀÚÀÇ Çù»ó·Â
    • ½Å±Ô Âü¿©¾÷üÀÇ À§Çù
    • ´ëüǰÀÇ À§Çù
    • °æÀï ±â¾÷ °£ÀÇ °æÀï °­µµ
  • COVID-19ÀÇ »ê¾÷¿¡ ´ëÇÑ ¿µÇâ Æò°¡

Á¦5Àå ½ÃÀå ¿ªÇÐ

  • ½ÃÀå ¼ºÀå ÃËÁø¿äÀÎ
    • ¼Ò¸Å¾÷, Á¦Á¶¾÷ µî¿¡¼­ÀÇ ±Þ¼ÓÇÑ Å¬¶ó¿ìµå µµÀÔ
    • ±â¾÷ÀÇ BYOD ä¿ë
  • ½ÃÀå ¼ºÀå ¾ïÁ¦¿äÀÎ
    • Ŭ¶ó¿ìµå ±â¹Ý ¼­ºñ½º¿¡ ´ëÇÑ º¸¾È ¿ì·Á °íÁ¶ µî

Á¦6Àå ½ÃÀå ¼¼ºÐÈ­

  • À¯Çüº°
    • VOIP ¼Ö·ç¼Ç
    • ±â¾÷ Çù¾÷
    • ÄÁÅü¾ÅÍ ¼­ºñ½º
    • ±âŸ
  • ÃÖÁ¾ ÀÌ¿ë »ê¾÷º°
    • ÀÇ·á
    • ¼Ò¸Å¾÷
    • Á¦Á¶¾÷
    • ±ÝÀ¶ ¼­ºñ½º
    • ±âŸ
  • µµÀÔ ¹æ½Äº°
    • Ŭ¶ó¿ìµå
    • ¿ÂÇÁ·¹¹Ì½º
  • ±¹°¡º°
    • ½Ì°¡Æ÷¸£
    • ¸»·¹À̽þÆ
    • Çʸ®ÇÉ
    • Àεµ³×½Ã¾Æ
    • ±âŸ ASEAN ±¹°¡

Á¦7Àå °æÀï ±¸µµ

  • ±â¾÷ °³¿ä
    • Mitel Networks Corporation
    • Ring Central Inc.
    • 8X8 Inc.
    • Verizon Communications Inc.
    • Vonage Holdings Inc.
    • Cisco Systems Inc.
    • Avaya Inc.
    • VADS Berhad
    • Singapore Telecommunications Limited
    • PLDT Enterprise
    • NTT Communication Corporation
    • Telstra Corporation Limited
    • PCCW Global
    • Mitel Networks Corporation
    • Maxis Communications

Á¦8Àå ÅõÀÚ ºÐ¼®

Á¦9Àå ½ÃÀå Àü¸Á

ksm 25.01.23

The ASEAN Unified Communication-as-a-Service Market is expected to register a CAGR of 12.27% during the forecast period.

ASEAN Unified Communication-as-a-Service - Market - IMG1

Key Highlights

  • Organizations, which are frequently characterized as having minimal IT budgets, have boosted their adoption of cost-effective cloud-based solutions. Consumer-focused mobile solutions that offer communication via chat, audio, and video calls on the same device to respond to all customer questions. Therefore, these solutions are meant to improve self-service, product inquiries, and customer support assistance. The use of virtual training and product management systems benefits employees as well.
  • The region's presence of outdated contact centers makes it clear that there is a growing need for an easily maintained network system that can enable efficient communications across numerous enterprises.
  • Furthermore, given the ineffective contact centers, it is clear that a growing demand exists for network systems that are simple to maintain and can facilitate efficient communications across various end-user industries, including healthcare, retail, and manufacturing. 90% of remote workers believe that video helps them maintain a closer connection with their coworkers, according to the Interactive Multimedia & Collaborative Communications Alliance (IMCCA).
  • Concerning consumers, mobile-first solutions where communication is enabled through chat, audio, and video call through the same device can address all customer queries. Thus, these solutions enhance customer service assistance, merchandise inquiries, and self-service. Employees also benefit from deploying virtual training and merchandise management tools.
  • The increasing complexity of cyber threats has driven the trend toward outsourcing one or more of an organization's security operations for cloud-based services.
  • With the outbreak of COVID-19, businesses in the ASEAN region increased their investment in unified communications (UC). According to a study by Voxbone, COVID-19 pushed a massive increase in demand for cloud communications. Businesses have been looking for ways to reduce threats, such as group gatherings and the work commute.

ASEAN Unified Communication-as-a-Service Market Trends

BYOD adoption among the Enterprises is Expected to Drive the Market

  • BYOD is a system that integrates mobile device management (MDM), reimbursement procedures, and security measures. This provides a handy, centralized platform for automating crucial activities and enhances the visibility of the devices used within the enterprise.
  • It is anticipated that UCaaS solutions will become more popular due to the growing use of the BYOD trend and other mobility solutions. In this era of flexibility and network accessibility for employees working in the area for various businesses, Bring Your Own Device (BYOD) is emerging as a significant trend, increasing productivity in the workplace.
  • Additionally, BYOD enables businesses to manage security concerns with "zero touches." When a BYOD solution is implemented, corporate data requirements are secured since the mobile device management (MDM) system can be integrated with BYOD to enable employee security.
  • All of these top applications are combined into one fluid user experience that provides complete support for mobile workers via email, business phone, video conferencing, instant messaging, and more by implementing BYOD rules supported with Mobile UC integration. The tools mobile workers need to increase productivity and improve communications are provided by unified communications solutions. However, BYOD can increase security concerns a firm confronts as well as employee satisfaction. Access to unified communication applications can happen on any device, making the need to safeguard access on remote networks a growing concern.

Indonesia is Expected to Hold Significant Share

  • Telecommunications regulations are one of the significant impediments to international service providers entering Asian countries, such as India, China, Indonesia, and Vietnam. In these nations, foreign service providers cannot host their VoIP and cloud services. As a result, local telecom carriers in the UCaaSmarket enjoy a monopolistic advantage to some extent.
  • Demand for communication services like voice over internet protocol, audio conferencing, and video conferencing is projected to be driven by the expansion and increase in the need for internet-based communication among small and medium-sized businesses in the area.
  • Moreover, after being bought by PT Telkom Indonesia (Persero) through TelkomMetrain last year, Telkomtelstra (PT Teltranet TeltranetSolusi) was renamed Digiserve by Telkom Indonesia (PT Digital Application Solusi). Digiserveis increasingly encouraged in developing services with the notion that it will boost the customer's business and help them achieve better outcomes due to this transition. DigiserveUC&C creates immersive experiences that allow companies to become more productive. People can collaborate more effectively across teams and stay connected on any device, no matter where they are.
  • Furthermore, the aggressive rollout of high-speed internet at affordable prices in the region and the rapid uptake of smartphones encourage businesses to choose UCaaS solutions to enable employees to work remotely. These factors are driving the uptake of UCaaS solutions and platforms throughout the region and are anticipated to contribute to the overall demand during the forecast period.

ASEAN Unified Communication-as-a-Service Industry Overview

The ASEAN Unified Communication-as-a-Service Market is consolidated as a few players, such as Mitel Networks Corporation, Ring Central Inc., and Cisco Systems Inc., hold a significant share. Due to their capacity to introduce innovations through substantial investments in research and development, these organizations can achieve a competitive advantage over the other players. The corporations' strategic alliances, mergers, and acquisitions have allowed them to occupy a large portion of the market.

In March 2022, 8x8 Inc. was the first to offer a completely cloud-based, comprehensive, unified communications and contact center solution for multinational organizations operating in 50 countries, including Indonesia and Thailand. 8x8 is the first company to combine UCaaS and CCaaS to meet the communications needs of all employees worldwide while they collaborate to offer differentiated customer experiences.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the Impact of COVID-19 on the Industry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Rapid Cloud Adoption across Retail, Manufacturing, etc.
    • 5.1.2 BYOD Adoption among the Enterprises
  • 5.2 Market Restraints
    • 5.2.1 Increasing Security Concerns for Cloud-based Services, etc.

6 MARKET SEGMENTATION

  • 6.1 By Type
    • 6.1.1 VOIP Solutions
    • 6.1.2 Enterprise Collaboration
    • 6.1.3 Contact Center Services
    • 6.1.4 Other Types
  • 6.2 By End-user Industry
    • 6.2.1 Healthcare
    • 6.2.2 Retail
    • 6.2.3 Manufacturing
    • 6.2.4 Financial Services
    • 6.2.5 Other End-user Industries
  • 6.3 By Deployment Type
    • 6.3.1 Cloud
    • 6.3.2 On-premise
  • 6.4 By Country
    • 6.4.1 Singapore
    • 6.4.2 Malaysia
    • 6.4.3 Philippines
    • 6.4.4 Indonesia
    • 6.4.5 Rest of the ASEAN Region

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Mitel Networks Corporation
    • 7.1.2 Ring Central Inc.
    • 7.1.3 8X8 Inc.
    • 7.1.4 Verizon Communications Inc.
    • 7.1.5 Vonage Holdings Inc.
    • 7.1.6 Cisco Systems Inc.
    • 7.1.7 Avaya Inc.
    • 7.1.8 VADS Berhad
    • 7.1.9 Singapore Telecommunications Limited
    • 7.1.10 PLDT Enterprise
    • 7.1.11 NTT Communication Corporation
    • 7.1.12 Telstra Corporation Limited
    • 7.1.13 PCCW Global
    • 7.1.14 Mitel Networks Corporation
    • 7.1.15 Maxis Communications

8 INVESTMENT ANALYSIS

9 FRUTURE OF THE MARKET

ºñ±³¸®½ºÆ®
0 °ÇÀÇ »óǰÀ» ¼±Åà Áß
»óǰ ºñ±³Çϱâ
Àüü»èÁ¦