세계의 통합 커뮤니케이션 및 협업(UC&C) 시장 : 점유율 분석, 산업 동향, 통계, 성장 예측(2025-2030년)

The unified communications and collaboration market stands at USD 186.05 billion in 2025 and is forecast to reach USD 634.29 billion by 2030, translating into a 27.80% CAGR.

Expanding hybrid-work programs, AI-augmented productivity features, and the need to collapse disparate voice, video, messaging, and workflow applications into a single cloud environment drive this momentum. Enterprises continue reallocating digital-transformation budgets toward communication tools that raise employee engagement across distributed teams. Incumbents such as Microsoft, Cisco, and RingCentral defend share through horizontal platform depth, while AI-first challengers target niche workflow gaps. Strategic mergers-RingCentral's USD 650 million purchase of Mitel and Ericsson's USD 6.2 billion acquisition of Vonage-illustrate how vendors bundle unified communications with contact-center and API capabilities to widen addressable markets.

Global Unified Communications And Collaboration Market Trends and Insights

Hybrid-Work Demand Accelerates UCaaS Migration

Enterprises replacing legacy PBX systems report lower maintenance costs and improved uptime after moving workloads into Microsoft Teams Phone, achieving a 78% telecom-expense reduction at Florida Crystals Corporation. Rising adoption rates among Canadian mid-market firms show the same trajectory, validating cloud UC for geographically dispersed staff. Providers that bundle voice, video, chat, and workflow apps on one license displace point solutions and deepen customer stickiness. The shift squeezes traditional telephony vendors that lack cloud scale, bolstering revenue for UCaaS specialists able to execute global roll-outs quickly. Larger install bases in North America mean the region remains the bellwether for new functionality introductions.

AI-Augmented Meeting Productivity and Automation Tools

Microsoft's AI business exited Q2 2025 at a USD 13 billion annual run rate, driven by Copilot services embedded in Teams meetings, calls, and messages. RingCentral likewise monetizes AI Receptionist capabilities, crossing 1,000 customers with over USD 50 million in annual recurring revenue. Real-time transcription, multilingual translation, and automated meeting summaries move unified communications from passive connectivity to active decision support. Healthcare providers using AI call-triage features report lower no-show rates and faster response times, demonstrating tangible clinical outcomes. Competitive focus now centers on inference quality and seamless workflow integration rather than raw feature counts.

Stringent Security and Compliance Requirements Slow Adoption

HIPAA for healthcare, PCI-DSS for payments, and GDPR for European user data add encryption, audit, and localization layers that lengthen deployment timelines. Smarsh reinforced its compliance position by acquiring CallCabinet in February 2025, bundling AI-driven call recording and analytics into its archive platform. Financial firms must capture every modality-voice, video, chat-for MiFID II, prompting rigorous vendor due-diligence and driving demand for specialty compliance stacks. Providers without end-to-end certifications risk exclusion from regulated tenders, limiting addressable revenue.

Other drivers and restraints analyzed in the detailed report include:

1. UC-CCaaS Convergence to Streamline Customer Experience
2. 5G and Edge Computing Enable Low-Latency Immersive Collaboration
3. Legacy System Integration Complexity and High Switching Costs

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Cloud services represented 65.7% of spending in 2024 and maintain the highest trajectory at 29.20% CAGR, making the segment the nucleus of the unified communications and collaboration market. The unified communications and collaboration market size for cloud deployments is forecast to widen sharply as companies phase out depreciated PBX hardware. Vendors continue to certify advanced encryption, sovereign-cloud options, and industry templates, convincing even regulated firms to adopt pure SaaS footprints. Conversely, on-premises and hosted models persist where air-gapped environments are mandatory, though their collective revenue contribution declines each year. Hybrid architectures gain traction by retaining critical call control on-site while bursting elastic workloads into the cloud, giving risk-averse enterprises a transition runway. Over the next five years, bundled migration tooling, zero-touch device provisioning, and per-user subscription options will further compress the on-premises share.

Voice/IP telephony retained 35.4% revenue share in 2024, reflecting continued reliance on live conversations for sales, service, and incident response. Yet collaboration/content sharing climbs fastest at 27.90% CAGR, underscoring moves toward multitool workspaces that combine chat, co-editing, whiteboarding, and task tracking. The unified communications and collaboration market share for voice will gradually compress as organizations favor asynchronous media that integrates with business applications. Inside the unified communications and collaboration market, vendors embed document co-authoring, digital whiteboards, and persistent chat into video meetings, blurring component boundaries.

The Unified Communications and Collaboration Market is Segmented by Deployment Model (On-premises/Hosted, Cloud), Component (Voice/IP Telephony, Video Conferencing, Messaging and Presence and More), Organization Size (SMEs, Large Enterprises), End-User Industry (BFSI, Healthcare and Life Sciences, and More), and Geography. The Market Forecasts are Provided in Terms of Value (USD)

Geography Analysis

North America contributed 25.7% of 2024 revenue, underscoring its role as the primary R&D and early-adopter region for unified communications platforms. U.S. enterprises accelerated cloud migrations as Microsoft's commercial cloud sales surpassed USD 42.4 billion in Q3 2025, up 20% year over year. Canadian mid-market adoption tops three quarters of medium-sized firms, reflecting favorable broadband penetration and distributed workforce patterns. Mexico's near-shoring manufacturing boom increases cross-border collaboration demand, encouraging Spanish-English language services within UC suites.

Asia-Pacific is the fastest-growing territory at an 18.7% CAGR. China's cloud-communications vendors benefit from state-backed 5G roll-outs and enterprise digitization drives, although data-sovereignty rules favor domestic hosting partners. Japan's 5G investment roadmap, targeting JPY 4.362 trillion (USD 0.031 trillion) in telecom equipment sales by FY 2026, signals sustained spending on immersive collaboration infrastructure. India's Bharat 6G alliance, supported by government memoranda of understanding with the United States and others, aims to leapfrog high-bandwidth application readiness, enhancing long-term TAM for UC vendors.

1. Microsoft
2. Cisco Systems
3. Zoom Video Communications
4. RingCentral
5. 8x8
6. Avaya
7. Mitel
8. Google (Google Workspace and Voice)
9. GoTo (GoToConnect)
10. Verizon
11. ATandT
12. T-Mobile US
13. Vonage
14. Dialpad
15. Nextiva
16. Alcatel-Lucent Enterprise
17. NEC Corporation
18. Sangoma Technologies
19. Ericsson (Vonage APIs)
20. Fuze
21. Twilio (Flex and UC APIs)
22. Slack (Salesforce)
23. Amazon Web Services (Chime, Connect)
24. Tencent Cloud
25. Orange Business Services
26. Comcast Business / Masergy

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Hybrid?work demand accelerates UCaaS migration
  • 4.2.2 AI-augmented meeting productivity and automation tools
  • 4.2.3 UC-CCaaS convergence to streamline customer experience
  • 4.2.4 5G and edge computing enable low-latency immersive collaboration
  • 4.2.5 Vertical-specific workflow integration (e.g., tele-health UC kits)
  • 4.2.6 Sustainability mandates favor energy-efficient cloud UC solutions
• 4.3 Market Restraints
  • 4.3.1 Stringent security and compliance requirements slow adoption
  • 4.3.2 Legacy system integration complexity and high switching costs
  • 4.3.3 Telecom-API commoditization squeezing provider margins
  • 4.3.4 Regional data-sovereignty fragmentation inflates operating costs
• 4.4 Supply-Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Porter's Five Forces
  • 4.7.1 Threat of New Entrants
  • 4.7.2 Bargaining Power of Suppliers
  • 4.7.3 Bargaining Power of Buyers
  • 4.7.4 Threat of Substitutes
  • 4.7.5 Intensity of Competitive Rivalry
• 4.8 Assesment of Macroeconomic Factors on the Market

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Deployment Model
  • 5.1.1 On-premises / Hosted
  • 5.1.2 Cloud
• 5.2 By Component
  • 5.2.1 Voice / IP Telephony
  • 5.2.2 Video Conferencing
  • 5.2.3 Messaging and Presence
  • 5.2.4 Collaboration/Content Sharing
  • 5.2.5 Others
• 5.3 By Organization Size
  • 5.3.1 SMEs
  • 5.3.2 Large Enterprises
• 5.4 By End-user Industry
  • 5.4.1 BFSI
  • 5.4.2 Healthcare and Life Sciences
  • 5.4.3 Retail and E-commerce
  • 5.4.4 Public Sector and Education
  • 5.4.5 IT and Telecom
  • 5.4.6 Manufacturing and Logistics
• 5.5 By Geography
  • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
  • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Rest of South America
  • 5.5.3 Europe
    • 5.5.3.1 Germany
    • 5.5.3.2 United Kingdom
    • 5.5.3.3 France
    • 5.5.3.4 Netherlands
    • 5.5.3.5 Rest of Europe
  • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 Japan
    • 5.5.4.3 India
    • 5.5.4.4 South Korea
    • 5.5.4.5 Australia and New Zealand
    • 5.5.4.6 Rest of Asia-Pacific
  • 5.5.5 Middle East and Africa
    • 5.5.5.1 Middle East
    • 5.5.5.1.1 United Arab Emirates
    • 5.5.5.1.2 Saudi Arabia
    • 5.5.5.1.3 Turkey
    • 5.5.5.1.4 Rest of Middle East
    • 5.5.5.2 Africa
    • 5.5.5.2.1 South Africa
    • 5.5.5.2.2 Nigeria
    • 5.5.5.2.3 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
  • 6.4.1 Microsoft
  • 6.4.2 Cisco Systems
  • 6.4.3 Zoom Video Communications
  • 6.4.4 RingCentral
  • 6.4.5 8x8
  • 6.4.6 Avaya
  • 6.4.7 Mitel
  • 6.4.8 Google (Google Workspace and Voice)
  • 6.4.9 GoTo (GoToConnect)
  • 6.4.10 Verizon
  • 6.4.11 ATandT
  • 6.4.12 T-Mobile US
  • 6.4.13 Vonage
  • 6.4.14 Dialpad
  • 6.4.15 Nextiva
  • 6.4.16 Alcatel-Lucent Enterprise
  • 6.4.17 NEC Corporation
  • 6.4.18 Sangoma Technologies
  • 6.4.19 Ericsson (Vonage APIs)
  • 6.4.20 Fuze
  • 6.4.21 Twilio (Flex and UC APIs)
  • 6.4.22 Slack (Salesforce)
  • 6.4.23 Amazon Web Services (Chime, Connect)
  • 6.4.24 Tencent Cloud
  • 6.4.25 Orange Business Services
  • 6.4.26 Comcast Business / Masergy

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-space and Unmet-need Assessment