소매 및 전자상거래 IT 지속가능성 소프트웨어 시장 : 시장 점유율 분석, 업계 동향 및 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the retail and e-commerce IT sustainability software market size is projected to expand from USD 2.93 billion in 2025 and USD 3.37 billion in 2026 to USD 7.20 billion by 2031, registering a CAGR of 16.40% between 2026 and 2031.

This report is Segmented by Offering (Software, and Services), Deployment (Cloud, Hybrid, and More), Enterprise Size (Large Enterprises, and Small and Medium-Sized Enterprises), Functionality (Carbon Accounting and Emissions Management Software, Sustainability Reporting and Disclosure Software, and More), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global Retail and E-Commerce IT Sustainability Software Market Trends and Insights

Regulatory Compliance for ESG Disclosure and Audit Readiness

Regulatory disclosure requirements have moved from voluntary reporting into binding compliance across several retail markets within a short period, and that shift is accelerating platform purchases in the retail and e-commerce IT sustainability software market. In Europe, CSRD-related amendments entered into force in March 2026 and maintained ESRS-aligned reporting obligations for large in-scope companies, thereby preserving demand for disclosure systems built on structured, repeatable reporting workflows. The next layer of pressure comes from consumer-facing environmental claims, as the Empowering Consumers Directive takes effect on September 27, 2026, and extends scrutiny from annual reports to product pages, packaging, and delivery communications used by retailers and e-commerce operators. India also expanded BRSR Core assurance requirements for large listed companies for the fiscal year 2026-27, which adds another audit-driven reporting burden for retail groups and suppliers tied to those issuers. As a result, the retail and e-commerce IT sustainability software market is favoring platforms that can support multiple frameworks, preserve documentation trails, and produce outputs that remain usable when the same retailer must satisfy different reporting regimes simultaneously. Vendors that rely on single-framework configurations face slower adoption, as retailers increasingly need systems that can absorb regulatory changes without restarting implementation work.

Retailer Pressure to Prove Scope 3 and Product Footprint Integrity

The retail and e-commerce IT sustainability software market is benefiting from a direct shift in buyer expectations, as retailers now need product- and supplier-level evidence to support Scope 3 accounting and sustainability claims. Lower-tier supplier visibility remains weak across many retail value chains, so the commercial problem is not only collecting data but also securing reliable data from suppliers that view their upstream relationships as sensitive. Worldly expanded its Product Impact Calculator to 400,000 products across more than 260 consumer goods categories in February 2026, which shows that product-level Scope 3 modeling is moving beyond narrow pilots and into broader operational use. That change matters because retailers need primary supplier data and defensible item-level records well before Digital Product Passport obligations begin affecting selected categories. The retail and e-commerce IT sustainability software market is, therefore, rewarding vendors that can validate, normalize, and link Tier 2 and Tier 3 supplier inputs rather than relying solely on broad spend-based estimates. Premium contract value is shifting toward tools that help retailers defend product claims during audits and customer reviews, not just calculate a high-level carbon footprint.

High Integration Cost Across ERP, PIM, POS, and Supply Chain Systems

The retail and e-commerce IT sustainability software market still faces a significant barrier: the cost of connecting sustainability platforms to the systems retailers already use for products, transactions, suppliers, inventory, and logistics. Many omnichannel retailers operate across 5 to 7 major enterprise systems, and the cost of linking those environments can approach the value of the software license itself when data models do not align. Stronger cloud adoption has improved baseline infrastructure, but it has not removed the work needed to standardize APIs and reconcile data structures across vendor ecosystems. SAP's 2026 roadmap updates for Sustainability Control Tower also highlighted the importance of embedded reporting and broad ERP connectivity, which reflects how much buyers still value systems that reduce integration effort at the source. This burden is heaviest in the mid-market, where legacy architecture and smaller implementation teams lengthen deployment cycles and delay compliance gains. The retail and e-commerce IT sustainability software market is likely to see faster adoption as vendors offer certified connectors and prebuilt retail workflows, rather than requiring custom integration at each step.

Other drivers and restraints analyzed in the detailed report include:

1. Shift From Spreadsheet Workflows to Enterprise Sustainability Data Platforms
2. AI-Enabled Sustainability Reporting and Exception Detection
3. Fragmented Supplier Data and Low Traceability in Tier 2 and Tier 3 Networks

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Software accounted for 69.45% of the retail and e-commerce IT sustainability software market in 2025, which confirmed that the platform layer remained the center of spending across carbon accounting, ESG disclosure, supply chain analytics, and scenario modeling. This concentration developed because large retailers first needed a governed system of record before they could scale supplier data requests, disclosure preparation, or sustainability planning across multiple business units. The software layer also aligns with the first phase of enterprise buying, where retailers prioritized platform selection, internal data structure, and reporting controls over longer-term operational services. In that sense, the retail and e-commerce IT sustainability software market followed a pattern seen in earlier enterprise software cycles, where foundational platforms attracted the first wave of budget allocation. Even so, the early software lead does not mean services are secondary, because the next stage of buyer demand is increasingly focused on implementation quality, audit support, and cross-system configuration.

Services are projected to grow at a 16.92% CAGR from 2026 to 2031, indicating that the retail and e-commerce IT sustainability software market is shifting from license acquisition to everyday operational use. Retailers moving away from spreadsheet-led ESG workflows often need support for data migration, connector setup, governance design, and first-cycle reporting before they can rely on the platform with confidence. The need for recurring support is also rising as compliance frameworks continue to evolve, requiring retailers to regularly update workflow logic, controls, and documentation standards. Workiva's strength in multi-framework reporting and automation illustrates why providers that pair software with service depth are positioned well as customers move from initial deployment into repeat reporting cycles. The retail and e-commerce IT sustainability software industry is therefore becoming more relationship-driven, with managed support and advisory execution playing a larger role in renewal and upsell decisions. Vendors that build scalable services teams alongside the platform are likely to capture a greater share of recurring compliance spending over time.

Cloud deployment captured a 66.12% share in 2025, reflecting the strong fit between SaaS delivery and the distributed operating model used by modern retailers and e-commerce groups. Cloud systems are easier to scale across countries, business units, and reporting teams, and they support faster updates when disclosure templates, packaging rules, or reporting logic change. That made cloud a practical first choice for retailers looking to set up multi-country reporting without waiting for lengthy local infrastructure projects. The retail and e-commerce IT sustainability software market size for cloud remained ahead because enterprise buyers still value centralized administration, lower maintenance burden, and easier access to new features. At the same time, pure cloud is not always sufficient when supplier records, private-label data, or jurisdiction-specific governance requirements require tighter data control.

Hybrid deployment is projected to expand at a 16.78% CAGR from 2026 to 2031, which signals that enterprise buyers increasingly want flexibility rather than an all-or-nothing architecture. Retailers can use the cloud for reporting scale and collaboration while keeping commercially sensitive records in governed, local, or on-premises environments. SAP's 2026 Sustainability Control Tower updates showed why this model is gaining traction: the company emphasized audit-ready reporting, AI support, and broader coverage across different ERP environments rather than a narrow, single-stack setup. The retail and e-commerce IT sustainability software market is also seeing adjacent service demand rise as hybrid adoption increases, since retailers need middleware, orchestration, and controlled data lineage across systems. Over time, hybrid will appeal most to large omnichannel operators that need both reporting scale and tighter handling of supplier-sensitive information. Vendors without credible hybrid options may remain relevant in simpler use cases, but they risk losing more complex enterprise programs.

Complete Report Scope:

• By Offering
  • Software
  • Services
• By Deployment
  • Cloud
  • On-Premises
  • Hybrid
• By Enterprise Size
  • Large Enterprises
  • Small and Medium-Sized Enterprises
• By Functionality
  • Carbon Accounting and Emissions Management Software
  • Sustainability Reporting and Disclosure Software
  • Supply Chain ESG and Supplier Sustainability Management
  • Sustainability Analytics, Forecasting and Scenario Modeling
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Italy
    • Spain
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Rest of Asia-Pacific
  • Middle East
    • Saudi Arabia
    • United Arab Emirates
    • Rest of Middle East
  • Africa
    • South Africa
    • Nigeria
    • Rest of Africa

Geography Analysis

Europe accounted for 34.56% of the retail and e-commerce IT sustainability software market in 2025, making it the leading regional contributor to revenue during the period. The region's position stems from the density of sustainability rules that affect retail reporting, packaging obligations, and consumer-facing environmental claims simultaneously. CSRD-related changes remained active in 2026, while the Packaging and Packaging Waste Regulation and the Empowering Consumers Directive added operational pressure that extends from annual reporting into product communication and e-commerce presentation. The United Kingdom also continued to shape demand by tightening oversight of misleading environmental claims, which kept governance and documentation requirements high for retailers serving European consumers. Within this setting, the retail and e-commerce IT sustainability software market size remains supported not only by large multinationals but also by mid-market operators that must respond to compliance expectations flowing through their customer and supplier relationships.

Asia-Pacific is projected to grow at a 17.12% CAGR from 2026 to 2031, which makes it the fastest-growing region in the retail and e-commerce IT sustainability software market. Growth is being supported by a near-concurrent rollout of ISSB-aligned or expanded sustainability disclosure requirements across several major economies, including Japan, Australia, South Korea, Singapore, China, and India, during the 2025 to 2027 window. The region's role as the main production base for many global retail supply chains also means software demand is driven by export exposure and retailer-led supplier requests, not solely by domestic listed company regulation. That dual pressure gives Asia-Pacific a broader adoption base, as manufacturers, sourcing partners, and retail groups are drawn into the same compliance data chain.

North America remains commercially important, even though the retail and e-commerce IT sustainability software market is not the regional leader in either share or growth rate. California's climate disclosure pathway continued to matter in 2026, even as federal uncertainty increased, helping preserve software demand among large retailers doing business in the state. South America is a smaller but active part of the retail and e-commerce IT sustainability software market, with Brazil standing out as a region where companies align with export-linked sustainability expectations and local reporting practices. SAP's extension of Sustainability Footprint Management into the Brazil Sao Paulo AWS region in late 2025 reflected this growing demand for localized carbon accounting infrastructure. The Middle East is seeing rising interest as large retail groups and national sustainability agendas push for better ESG data infrastructure, while Africa remains earlier stage, with adoption centered on export-oriented and listed entities. Across these geographies, the retail and e-commerce IT sustainability software market is expanding in scope, but adoption speed still depends heavily on the strength of regulatory enforcement and on how firmly large retailers embed data requirements in supplier contracts.

1. SAP SE
2. Salesforce, Inc.
3. IBM Corporation
4. Workiva Inc.
5. OneTrust, LLC
6. Diligent Corporation
7. EcoVadis SAS
8. Sphera Solutions, Inc.
9. Enablon SA
10. Intelex Technologies ULC
11. Cority Software Inc.
12. Persefoni AI, Inc.
13. Novisto Inc.
14. Greenstone Limited
15. Datamaran Limited
16. Benchmark Digital Partners LLC
17. UL LLC
18. Wolters Kluwer N.V.
19. Watershed
20. Position Green

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Regulatory Compliance for ESG Disclosure and Audit Readiness
  • 4.2.2 Retailer Pressure to Prove Scope 3 and Product Footprint Integrity
  • 4.2.3 Shift From Spreadsheet Workflows to Enterprise Sustainability Data Platforms
  • 4.2.4 AI-Enabled Sustainability Reporting and Exception Detection
  • 4.2.5 Omnichannel Retail Complexity Increasing Traceability Demand
  • 4.2.6 Supplier Scorecarding for Sustainable Procurement and Private Label Risk Control
• 4.3 Market Restraints
  • 4.3.1 High Integration Cost Across ERP, PIM, POS, and Supply Chain Systems
  • 4.3.2 Fragmented Supplier Data and Low Traceability in Tier 2 and Tier 3 Networks
  • 4.3.3 Shortage of Retail Sustainability Analytics Talent and ESG Control Owners
  • 4.3.4 Reporting Standard Volatility Causing Reconfiguration and Compliance Rework
• 4.4 Impact of Macroeconomic Factors on the Market
• 4.5 Industry Value-Chain Analysis
• 4.6 Regulatory Landscape
• 4.7 Technological Outlook
• 4.8 Porter's Five Forces Analysis
  • 4.8.1 Bargaining Power of Buyers
  • 4.8.2 Bargaining Power of Suppliers
  • 4.8.3 Threat of New Entrants
  • 4.8.4 Threat of Substitutes
  • 4.8.5 Intensity of Competitive Rivalry

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Offering
  • 5.1.1 Software
  • 5.1.2 Services
• 5.2 By Deployment
  • 5.2.1 Cloud
  • 5.2.2 On-Premises
  • 5.2.3 Hybrid
• 5.3 By Enterprise Size
  • 5.3.1 Large Enterprises
  • 5.3.2 Small and Medium-Sized Enterprises
• 5.4 By Functionality
  • 5.4.1 Carbon Accounting and Emissions Management Software
  • 5.4.2 Sustainability Reporting and Disclosure Software
  • 5.4.3 Supply Chain ESG and Supplier Sustainability Management
  • 5.4.4 Sustainability Analytics, Forecasting and Scenario Modeling
• 5.5 By Geography
  • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
  • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Rest of South America
  • 5.5.3 Europe
    • 5.5.3.1 Germany
    • 5.5.3.2 United Kingdom
    • 5.5.3.3 France
    • 5.5.3.4 Italy
    • 5.5.3.5 Spain
    • 5.5.3.6 Russia
    • 5.5.3.7 Rest of Europe
  • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 Japan
    • 5.5.4.3 India
    • 5.5.4.4 South Korea
    • 5.5.4.5 Australia
    • 5.5.4.6 Rest of Asia-Pacific
  • 5.5.5 Middle East
    • 5.5.5.1 Saudi Arabia
    • 5.5.5.2 United Arab Emirates
    • 5.5.5.3 Rest of Middle East
  • 5.5.6 Africa
    • 5.5.6.1 South Africa
    • 5.5.6.2 Nigeria
    • 5.5.6.3 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 SAP SE
  • 6.4.2 Salesforce, Inc.
  • 6.4.3 IBM Corporation
  • 6.4.4 Workiva Inc.
  • 6.4.5 OneTrust, LLC
  • 6.4.6 Diligent Corporation
  • 6.4.7 EcoVadis SAS
  • 6.4.8 Sphera Solutions, Inc.
  • 6.4.9 Enablon SA
  • 6.4.10 Intelex Technologies ULC
  • 6.4.11 Cority Software Inc.
  • 6.4.12 Persefoni AI, Inc.
  • 6.4.13 Novisto Inc.
  • 6.4.14 Greenstone Limited
  • 6.4.15 Datamaran Limited
  • 6.4.16 Benchmark Digital Partners LLC
  • 6.4.17 UL LLC
  • 6.4.18 Wolters Kluwer N.V.
  • 6.4.19 Watershed
  • 6.4.20 Position Green

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment