IT 하드웨어 매니지드 서비스 : 시장 점유율 분석, 산업 동향 및 통계 데이터, 성장 예측(2026-2031년)

According to Mordor Intelligence, the IT hardware managed services market size is expected to increase from USD 68.42 billion in 2025 to USD 73.85 billion in 2026 and reach USD 105.62 billion by 2031, growing at a CAGR of 7.41% over 2026-2031.

This report is Segmented by Service Type (Procurement and Deployment, Installation and Integration, and More), Hardware Type (Servers, Storage Systems, and More), End-User Industry (Banking, Financial Services and Insurance, Manufacturing, and More), Organization Size (Large Enterprises, and Small and Medium Enterprises), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global IT Hardware Managed Services Market Trends and Insights

Accelerated Hardware Refresh Cycles Among Large Enterprises

Enterprises are shortening refresh intervals to run memory-intensive AI models, a trend intensified by the 2026 server-hardware shortage, which pushed DRAM prices up 50-60% and stretched OEM lead times to 8 weeks. Managed service providers (MSPs) responded with pool-based procurement that lowers unit costs 15-25% while guaranteeing staged deliveries. Financial institutions swap legacy x86 boxes for high-density platforms that support real-time fraud detection, thereby locking in multi-year lifecycle contracts that bundle deployment, patching, and firmware updates.

Growth of Device-as-a-Service Subscription Models

DaaS decouples endpoint hardware from capital budgets, letting companies scale fleets with headcount. European buyers, mindful of GDPR fines, demand contracts that include certified destruction and cryptographic erasure at the end of life. Vendors now embed AI telemetry that predicts component failure and reduces unplanned downtime by 30-40%, an advantage valued by resource-constrained small and medium enterprises.

Macro-Economic Slowdowns Reducing Capital Expenditure Cycles

CFOs defer hardware investment during downturns, extending server lifespans by swapping memory and drives instead of full chassis. The tactic shifts revenue from high-margin procurement services to lower-margin break-fix work, a pattern most visible in Europe's late-2025 manufacturing contraction. MSPs counter with pay-per-use pricing that aligns fees to actual utilization, easing cash-flow pressure on small businesses.

Other drivers and restraints analyzed in the detailed report include:

1. Rising Complexity of Hybrid Multi-Cloud Architectures
2. Heightened Cybersecurity Compliance Mandates for On-Premises Assets
3. OEM Warranty Extensions Limiting Third-Party Service Adoption

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

The maintenance and support segment accounted for 42.56% of 2025 revenue and is shifting to AI-driven predictive models exemplified by IBM-Lenovo Technology Lifecycle Services, which achieves 97% first-call resolution. Asset management is projected to grow at a 9.62% CAGR, the fastest among service lines, as extended producer responsibility laws require track-and-trace of equipment via digital product passports. Lenovo's November 2025 refurbishment program grants trade-in credits and resells sanitized gear, lowering the total cost of ownership 10-15% while diverting e-waste.

Procurement and deployment services surged during the 2026 supply crunch because MSPs pooled orders to secure allocation. Installation and integration remain vital for edge projects in remote sites with no resident IT staff. The International Telecommunication Union's L.1071 standard for digital product passports, which mandates lifecycle tracking of electronic equipment, is driving enterprises to outsource asset tagging, inventory reconciliation, and disposition planning to specialized providers.

In 2025, servers accounted for 32.40% of total revenue. However, as hybrid work becomes the norm, laptops, desktops, and mobile devices are projected to grow at an annual rate of 9.85% through 2031. The increasing adoption of hybrid work models has driven organizations to invest in end-user devices that support remote and flexible working environments. This shift is expected to sustain the demand for these devices over the forecast period, as businesses prioritize employee productivity and connectivity.

DaaS (Device as a Service) packages hardware, operating system licensing, and lifecycle management into one consolidated invoice, making it attractive to budget-conscious finance teams. With data growing at an annual rate of 23%, storage systems are evolving, leading to a shift towards NVMe and all-flash arrays that require specialized tuning. Networking equipment is transitioning to 400 Gb and 800 Gb Ethernet to support AI clusters, while peripheral devices, like uninterruptible power supplies, ensure uptime for distributed edge cabinets. These advancements in hardware infrastructure are critical to meeting the demands of modern workloads and ensuring operational efficiency.

Complete Report Scope:

• By Service Type
  • Procurement and Deployment
  • Installation and Integration
  • Maintenance and Support
  • Asset Management
  • End-of-Life Disposition
• By Hardware Type
  • Servers
  • Storage Systems
  • End-User Devices
  • Networking Equipment
  • Other Hardware Types
• By End-User Industry
  • Banking, Financial Services and Insurance
  • Healthcare and Lifesciences
  • IT and Telecommunications
  • Retail and E-commerce
  • Manufacturing
  • Government and Public Sector
  • Other End-User Industries
• By Organization Size
  • Large Enterprises
  • Small and Medium Enterprises
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Italy
    • Spain
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia and New Zealand
    • Rest of Asia-Pacific
  • Middle East
    • Saudi Arabia
    • United Arab Emirates
    • Turkey
    • Rest of Middle East
  • Africa
    • South Africa
    • Nigeria
    • Rest of Africa

Geography Analysis

North America, at 37.11% of 2025 revenue, remains the largest contributor, driven by stringent HIPAA and PCI-DSS rules and the world's densest MSP ecosystem. US banks and insurers refresh infrastructure for AI fraud detection, while Canadian buyers favor in-country support to comply with the Personal Information Protection and Electronic Documents Act. Mexico benefits from nearshoring, which spurs factory-edge deployments that require rugged hardware and local spares.

Asia-Pacific is forecast to log the fastest 9.42% CAGR through 2031. India's data-center boom and government incentives drive bulk server procurements managed under turnkey contracts. China's sovereign-cloud mandates restrict foreign remote access, so local MSPs embed staff within customer sites. Japan favors long-term vendor relationships that bundle hardware, software, and services, while South Korea invests in 5G-backed smart-factory programs that require edge lifecycle care. Australia and New Zealand combine on-premises gear for regulated workloads with hyperscale cloud resources for overflow capacity, fueling demand for orchestrated hybrid support.

Europe's outlook hinges on strict data-sovereignty laws. Germany's automotive and manufacturing sectors deploy sensor-rich digital-twin environments that demand predictive maintenance. The United Kingdom's healthcare trusts outsource device sanitation and firmware patching to avert GDPR fines. France channels public funding into sovereign cloud stacks administered by domestic MSPs, while Italy and Spain modernize public-sector infrastructure under EU recovery grants. Across the region, cross-border data transfer limits spur growth for providers with certified in-region service hubs.

1. International Business Machines Corporation
2. Hewlett Packard Enterprise Company
3. Dell Technologies Inc.
4. Cisco Systems Inc.
5. Lenovo Group Limited
6. Fujitsu Limited
7. NEC Corporation
8. Huawei Technologies Co., Ltd.
9. Oracle Corporation
10. NetApp, Inc.
11. Hitachi, Ltd.
12. Juniper Networks, Inc.
13. Extreme Networks, Inc.
14. Super Micro Computer, Inc.
15. Inspur Electronic Information Industry Co., Ltd.
16. Quanta Computer Inc.
17. Acer Inc.
18. ASUSTeK Computer Inc.
19. Panasonic Holdings Corporation
20. Toshiba Corporation
21. Samsung Electronics Co., Ltd.
22. HP Inc.
23. CDW Corporation

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Accelerated Hardware Refresh Cycles Among Large Enterprises
  • 4.2.2 Growth of Device-as-a-Service (DaaS) Subscription Models
  • 4.2.3 Rising Complexity of Hybrid Multi-Cloud Architectures
  • 4.2.4 Heightened Cybersecurity Compliance Mandates for On-Premises Assets
  • 4.2.5 Edge Computing Proliferation in Smart Facilities
  • 4.2.6 Sustainability Targets Driving Circular IT Hardware Programs
• 4.3 Market Restraints
  • 4.3.1 Macro-Economic Slowdowns Reducing Capital Expenditure Cycles
  • 4.3.2 OEM Warranty Extensions Limiting Third-Party Service Adoption
  • 4.3.3 Skills Shortage in Advanced Hardware Support Engineering
  • 4.3.4 Data-Residency Regulations Hindering Remote Management
• 4.4 Industry Value Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Porter's Five Forces Analysis
  • 4.7.1 Threat of New Entrants
  • 4.7.2 Bargaining Power of Suppliers
  • 4.7.3 Bargaining Power of Buyers
  • 4.7.4 Threat of Substitutes
  • 4.7.5 Intensity of Competitive Rivalry
• 4.8 Impact of Macroeconomic Factors on the Market

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Service Type
  • 5.1.1 Procurement and Deployment
  • 5.1.2 Installation and Integration
  • 5.1.3 Maintenance and Support
  • 5.1.4 Asset Management
  • 5.1.5 End-of-Life Disposition
• 5.2 By Hardware Type
  • 5.2.1 Servers
  • 5.2.2 Storage Systems
  • 5.2.3 End-User Devices
  • 5.2.4 Networking Equipment
  • 5.2.5 Other Hardware Types
• 5.3 By End-User Industry
  • 5.3.1 Banking, Financial Services and Insurance
  • 5.3.2 Healthcare and Lifesciences
  • 5.3.3 IT and Telecommunications
  • 5.3.4 Retail and E-commerce
  • 5.3.5 Manufacturing
  • 5.3.6 Government and Public Sector
  • 5.3.7 Other End-User Industries
• 5.4 By Organization Size
  • 5.4.1 Large Enterprises
  • 5.4.2 Small and Medium Enterprises
• 5.5 By Geography
  • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
  • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Rest of South America
  • 5.5.3 Europe
    • 5.5.3.1 Germany
    • 5.5.3.2 United Kingdom
    • 5.5.3.3 France
    • 5.5.3.4 Italy
    • 5.5.3.5 Spain
    • 5.5.3.6 Russia
    • 5.5.3.7 Rest of Europe
  • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 India
    • 5.5.4.3 Japan
    • 5.5.4.4 South Korea
    • 5.5.4.5 Australia and New Zealand
    • 5.5.4.6 Rest of Asia-Pacific
  • 5.5.5 Middle East
    • 5.5.5.1 Saudi Arabia
    • 5.5.5.2 United Arab Emirates
    • 5.5.5.3 Turkey
    • 5.5.5.4 Rest of Middle East
  • 5.5.6 Africa
    • 5.5.6.1 South Africa
    • 5.5.6.2 Nigeria
    • 5.5.6.3 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 International Business Machines Corporation
  • 6.4.2 Hewlett Packard Enterprise Company
  • 6.4.3 Dell Technologies Inc.
  • 6.4.4 Cisco Systems Inc.
  • 6.4.5 Lenovo Group Limited
  • 6.4.6 Fujitsu Limited
  • 6.4.7 NEC Corporation
  • 6.4.8 Huawei Technologies Co., Ltd.
  • 6.4.9 Oracle Corporation
  • 6.4.10 NetApp, Inc.
  • 6.4.11 Hitachi, Ltd.
  • 6.4.12 Juniper Networks, Inc.
  • 6.4.13 Extreme Networks, Inc.
  • 6.4.14 Super Micro Computer, Inc.
  • 6.4.15 Inspur Electronic Information Industry Co., Ltd.
  • 6.4.16 Quanta Computer Inc.
  • 6.4.17 Acer Inc.
  • 6.4.18 ASUSTeK Computer Inc.
  • 6.4.19 Panasonic Holdings Corporation
  • 6.4.20 Toshiba Corporation
  • 6.4.21 Samsung Electronics Co., Ltd.
  • 6.4.22 HP Inc.
  • 6.4.23 CDW Corporation

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment