디지털 프로세스 자동화 시장 : 시장 점유율 분석, 업계 동향 및 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the digital process automation market size was valued at USD 15.4 billion in 2025 and estimated to grow from USD 17.16 billion in 2026 to reach USD 29.52 billion by 2031, at a CAGR of 11.44% during the forecast period (2026-2031).

This report is Segmented by Component (Solution and Service), Deployment (On-Demand and On-Premise), Organization Size (Small and Medium Sized Enterprises and Large Enterprises), End User (BFSI, Manufacturing, IT and Telecommunication, and More), and Geography (North America, South America, Europe, Asia-Pacific, Middle East and Africa). The Market Forecasts are Provided in Terms of Value (USD).

Global Digital Process Automation Market Trends and Insights

Rising Demand for Automated Back-Office Efficiency

Enterprises now treat back-office transformation as a growth lever, not merely a cost-takeout exercise. Intelligent document processing, paired with decision automation, has reduced manual effort in loan origination by 40-60% at leading banks. Manufacturers synchronize supply-chain updates with production schedules, reducing inventory days and improving order fulfillment accuracy. Continuous process-mining diagnostics embedded within automation suites surface bottlenecks in real-time, rather than waiting for quarterly reviews. As a result, companies measure success against customer satisfaction and compliance accuracy rather than task counts, signalling market maturity. Vendors able to translate these outcome-oriented metrics into commercial value propositions gain competitive traction.

Low-Code/No-Code Adoption Enabling Citizen Developers

A surge in low-code usage has shifted automation workload from centralized IT to business units. Microsoft reported a 500% increase in citizen-developer adoption of Power Platform during 2024. Project lead times for standard workflows now fall from months to weeks, accelerating the return on investment. Enterprises tackle governance challenges by standing up automation centers of excellence that issue templates, security guardrails, and audit policies without stifling creativity. Regulatory regimes are increasingly recognizing citizen-built flows as first-class business processes, provided that documentation and traceability controls are in place. The democratization trend expands the addressable market for digital process automation.

Shortage of Skilled Process-Automation Talent

The demand for professionals who blend process analysis, technical expertise, and change management exceeds the supply. Firms respond by funding internal academies and partnering with universities; yet, the ramp-up time for expert roles remains long. Many companies pool scarce talent inside automation centers of excellence, centralizing design and governance skills. Meanwhile, service providers launch automation-as-a-service offers, allowing businesses to tap external experts on subscription terms and keep projects on track despite internal gaps. Over time, low-code tools mitigate part of the shortage, but complex deployments still need specialist oversight.

Other drivers and restraints analyzed in the detailed report include:

1. Integration of DPA with AI and RPA for Hyper-Automation
2. Regulatory-Driven Need for Auditable Digital Workflows
3. Data-Security and Privacy Risks in Critical Workflows

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

The solution segment retained 54.65% digital process automation market share in 2025, underscoring buyer preference for full-stack platforms that consolidate orchestration, analytics, and AI on one license. Services, however, are scaling faster at a 12.86% CAGR as organizations realize that software alone cannot re-engineer entrenched processes. Advisory teams blend process-mining insights with redesign workshops to eliminate waste before any bot is coded.

Service revenue is increasingly derived from AI model training, cross-platform integration, and managed optimization. Engagement scopes now cover continuous improvement cycles, allowing providers to capture value throughout the automation lifecycle. The digital process automation market size attributable to services is projected to approach USD 14.37 billion by 2031, signaling sustained demand for external expertise.

Cloud-based on-demand deployments controlled 58.12% of the digital process automation market size in 2025 and are slated to grow at a 12.52% CAGR as elastic scaling and subscription economics resonate with budget owners. Automatic patching and AI updates delivered through the vendor's pipeline relieve IT teams from maintenance duties, accelerating innovation.

Hybrid frameworks gain momentum where latency or sovereignty requirements persist. Edge-enabled automation nodes process sensitive data locally while syncing summary insights to the cloud. Portable container packs let flows shift between environments without refactoring, giving buyers confidence to migrate workloads at their own pace.

Complete Report Scope:

• By Component
  • Solution
  • Service
• By Deployment
  • On-demand
  • On-premise
• By Organization Size
  • Small- and Medium-sized Enterprises
  • Large Enterprises
• By End User
  • Banking, Financial Services and Insurance (BFSI)
  • Manufacturing
  • IT and Telecommunication
  • Aerospace and Defense
  • Healthcare
  • Retail and Consumer Goods
  • Other End Users
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South-East Asia
    • Rest of Asia-Pacific
  • Middle East and Africa
    • Middle East
      • Saudi Arabia
      • United Arab Emirates
      • Rest of Middle East
    • Africa
      • South Africa
      • Egypt
      • Rest of Africa

Geography Analysis

North America commanded 35.78% of 2025 revenue thanks to mature cloud infrastructure, abundant venture capital, and early enterprise willingness to insert AI into core operations. U.S. organizations trail-blazed hyper-automation pilots that weave process mining, chatbot interfaces, and autonomous decision loops into cohesive programs. Canada complements its healthcare and public-sector initiatives with modernizations of service delivery.

Asia-Pacific is the fastest mover, set to advance at a 13.22% CAGR through 2031. China leads smart-factory investments, pairing process automation with industrial sensors for adaptive scheduling. India's IT services giants deploy internal bots to enhance utilization and client responsiveness, bolstered by government Digital India policies that promote the adoption of automation. Across Southeast Asia, multinationals are establishing new manufacturing lines in jurisdictions that offer tax incentives for digital upgrades, drawing local suppliers along the same path.

Europe balances innovation with stringent oversight. The proposed AI Act mandates transparency and bias mitigation, influencing the design of automation from the outset. Germany's Mittelstand manufacturers integrate workflow engines with edge machines to shrink downtime, while U.K. banks target regulatory alignment through end-to-end automated evidence trails. Elsewhere, Gulf economies and South Africa are embracing automation to optimize energy and public services, although talent shortages are tempering near-term momentum.

1. IBM Corporation
2. Pegasystems Inc.
3. Appian Corporation
4. Bizagi Group Limited
5. Oracle Corporation
6. Software AG
7. SS&C Technologies Holdings, Inc.
8. OpenText Corporation
9. Newgen Software Technologies Ltd.
10. TIBCO Software Inc.
11. Nintex Global Ltd.
12. K2 Software Inc.
13. Bonitasoft S.A.
14. AgilePoint Inc.
15. Kissflow Inc.
16. ProcessMaker Inc.
17. AuraQuantic S.L.
18. BizFlow Corporation
19. Joget Inc.
20. Creatio EMEA Limited
21. ServiceNow Inc.
22. Genpact Limited
23. Cognizant Technology Solutions Corp.
24. Infosys Limited
25. Wipro Limited

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Rising demand for automated back-office efficiency
  • 4.2.2 Low-code/no-code adoption enabling citizen developers
  • 4.2.3 Integration of DPA with AI and RPA for hyper-automation
  • 4.2.4 Regulatory-driven need for auditable digital workflows
  • 4.2.5 Event-driven API-first micro-journey automation
  • 4.2.6 ESG-reporting-led sustainability workflow digitization
• 4.3 Market Restraints
  • 4.3.1 Shortage of skilled process-automation talent
  • 4.3.2 Data-security and privacy risks in critical workflows
  • 4.3.3 Legacy-system fragmentation raising integration cost
  • 4.3.4 Algorithmic-bias scrutiny in automated decisions
• 4.4 Impact of Macroeconomic Factors on the Market
• 4.5 Supply-Chain Analysis
• 4.6 Regulatory Landscape
• 4.7 Technological Outlook
• 4.8 Porter's Five Forces Analysis
  • 4.8.1 Threat of New Entrants
  • 4.8.2 Bargaining Power of Buyers
  • 4.8.3 Bargaining Power of Suppliers
  • 4.8.4 Threat of Substitute Products
  • 4.8.5 Intensity of Competitive Rivalry

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Component
  • 5.1.1 Solution
  • 5.1.2 Service
• 5.2 By Deployment
  • 5.2.1 On-demand
  • 5.2.2 On-premise
• 5.3 By Organization Size
  • 5.3.1 Small- and Medium-sized Enterprises
  • 5.3.2 Large Enterprises
• 5.4 By End User
  • 5.4.1 Banking, Financial Services and Insurance (BFSI)
  • 5.4.2 Manufacturing
  • 5.4.3 IT and Telecommunication
  • 5.4.4 Aerospace and Defense
  • 5.4.5 Healthcare
  • 5.4.6 Retail and Consumer Goods
  • 5.4.7 Other End Users
• 5.5 By Geography
  • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
  • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Rest of South America
  • 5.5.3 Europe
    • 5.5.3.1 Germany
    • 5.5.3.2 United Kingdom
    • 5.5.3.3 France
    • 5.5.3.4 Rest of Europe
  • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 Japan
    • 5.5.4.3 India
    • 5.5.4.4 South-East Asia
    • 5.5.4.5 Rest of Asia-Pacific
  • 5.5.5 Middle East and Africa
    • 5.5.5.1 Middle East
      • 5.5.5.1.1 Saudi Arabia
      • 5.5.5.1.2 United Arab Emirates
      • 5.5.5.1.3 Rest of Middle East
    • 5.5.5.2 Africa
      • 5.5.5.2.1 South Africa
      • 5.5.5.2.2 Egypt
      • 5.5.5.2.3 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
  • 6.4.1 IBM Corporation
  • 6.4.2 Pegasystems Inc.
  • 6.4.3 Appian Corporation
  • 6.4.4 Bizagi Group Limited
  • 6.4.5 Oracle Corporation
  • 6.4.6 Software AG
  • 6.4.7 SS&C Technologies Holdings, Inc.
  • 6.4.8 OpenText Corporation
  • 6.4.9 Newgen Software Technologies Ltd.
  • 6.4.10 TIBCO Software Inc.
  • 6.4.11 Nintex Global Ltd.
  • 6.4.12 K2 Software Inc.
  • 6.4.13 Bonitasoft S.A.
  • 6.4.14 AgilePoint Inc.
  • 6.4.15 Kissflow Inc.
  • 6.4.16 ProcessMaker Inc.
  • 6.4.17 AuraQuantic S.L.
  • 6.4.18 BizFlow Corporation
  • 6.4.19 Joget Inc.
  • 6.4.20 Creatio EMEA Limited
  • 6.4.21 ServiceNow Inc.
  • 6.4.22 Genpact Limited
  • 6.4.23 Cognizant Technology Solutions Corp.
  • 6.4.24 Infosys Limited
  • 6.4.25 Wipro Limited

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-space and Unmet-Need Assessment