음성 생체인식 시장 : 점유율 분석, 업계 동향과 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the voice biometrics market size is expected to grow from USD 2.63 billion in 2025 to USD 3.06 billion in 2026 and is forecast to reach USD 6.54 billion by 2031 at 16.41% CAGR over 2026-2031.

This report is Segmented by Type (Active Biometrics and Passive Biometrics), Deployment Model (On-Premises and Cloud), Enterprise Size (Small and Medium Enterprises and Large Enterprises), End-Use Industry (Banking, Financial Services and Insurance, and More), Application (Fraud Detection and Prevention and More), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global Voice Biometrics Market Trends and Insights

Transition to password-less authentication in mobile banking

Banks and e-wallet providers substitute static passwords with voiceprints to decrease abandonment during log-in and to stop account-takeover fraud. 81% of contact-center leaders already deploy or plan voice verification, and flagship institutions such as Bank of Ireland invested USD 36 million to embed voice checks into interactive voice response menus. The method suits small screens where typing is slow and error-prone, while continuous authentication during a call trims handle time and removes one-time codes.

Regulatory pressure for strong customer authentication

Rules such as PSD2, the Reserve Bank of India's guidelines, and US instant-payment rails oblige financial firms to prove user identity with at least two independent factors. Voice biometrics adds an inherent layer that satisfies compliance without extra hardware for customers. The EU Artificial Intelligence Act labels voice verification a high-risk category, obliging providers to document model governance, bias testing, and incident response, accelerating procurement of certified platforms.

Bias in multilingual and dialect-rich models

Academic benchmarks show higher word-error rates for under-represented accents, genders, and age groups, triggering fairness debates. Disparities erode trust, slow public roll-outs, and may breach equality directives. Vendors now widen training corpora, run periodic bias audits, and issue transparent model cards to reassure regulators and civil-society observers.

Other drivers and restraints analyzed in the detailed report include:

1. Deepfake-driven contact-center upgrades
2. Fintech-led payment growth in emerging Asia
3. Data-residency rules limiting cloud deployment

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Passive verification analyzed less than 40% of the voice biometrics market in 2025, yet is forecast to grow faster than the headline rate, moving at 18.36% CAGR. Its appeal lies in authenticating callers during natural conversation, eliminating scripted phrases, and shaving up to 45 seconds from average handle-time. The Credit Union of Colorado confirmed time savings after replacing keypad questions. Active methods retain 61.20% leadership because mandated phrases deliver robust audit trails critical for high-value transfers and government clearances. Hybrid stacks are emerging that trigger active fallback only when risk scores exceed tolerance.

Passive solutions benefit from advances in real-time signal processing and speaker diarization running on edge devices. Continuous monitoring throughout a session also helps detect account sharing and coercion. Meanwhile, active engines innovate with shorter passphrases and promptless verification on supported handsets. The two branches together reinforce the voice biometrics market as enterprises mix assurance and usability.

Software still provided 69.10% of spending in 2025 thanks to core speech-feature extraction libraries and model-management consoles. Yet professional and managed services are projected to advance 18.02% CAGR, reflecting the need to fine-tune engines for dozens of languages, connect to legacy IVR platforms, and run red-team tests against deepfake attacks. Telecom-business-process outsourcers partner with niche algorithm suppliers to offer turnkey packages that bundle hosting, tuning, and continuous fraud monitoring.

Consultants also steer clients through evolving privacy law, draft data-protection-impact assessments, and design consent flows. Managed-service contracts include rapid-response teams for breach events and quarterly bias reporting. As these engagements mature, outcome-based pricing linked to fraud-loss reduction gains traction, embedding service revenue deeper into the voice biometrics market.

Complete Report Scope:

• By Authentication Type
  • Active Biometrics
  • Passive Biometrics
• By Component
  • Software/SDK
  • Services (Integration, Consulting, Managed)
• By Deployment Model
  • Cloud
  • On-premise
• By Enterprise Size
  • Small and Medium Enterprises
  • Large Enterprises
• By Channel/Access Point
  • IVR/Contact Center
  • Mobile Apps
  • Web and Kiosk
  • Smart Devices/IoT
• By Application
  • Fraud Detection and Prevention
  • Customer Authentication and IDandV
  • Payments and Transaction Security
  • Workforce Management/Logical Access
• By End-use Industry
  • Banking, Financial Services and Insurance
  • Government and Law Enforcement
  • Telecom and IT
  • Healthcare
  • Retail, E-commerce and CPG
  • Transport and Logistics
  • Others (Education, Hospitality)
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Spain
    • Nordics
    • Rest of Europe
  • APAC
    • China
    • India
    • Japan
    • South Korea
    • ASEAN-5
    • Australia
    • New Zealand
    • Rest of APAC
  • Middle East
    • GCC
    • Turkey
    • Rest of Middle East
  • Africa
    • South Africa
    • Nigeria
    • Rest of Africa

Geography Analysis

North America holds the largest portion of the voice biometrics market owing to early adoption by banks, card networks, and healthcare providers. Federal rules classify voiceprints as sensitive identifiers, so vendors deploy FedRAMP-authorized clouds and encryption to satisfy agency audits. Contact-center modernization funded under corporate cyber-resilience budgets further boosts demand. Venture capital also backs speech-security startups, keeping innovation local.

Asia Pacific is the swiftest-growing region. India's unified-payments interface and rapid smartphone uptake create fertile ground for inclusive, language-agnostic authentication. China scales speaker recognition across super-app ecosystems, while ASEAN telcos embed voice liveness to curb SIM-swap fraud. Regional data-localization laws encourage joint ventures that host models inside national borders, stimulating domestic capacity.

Europe combines advanced infrastructure with the world's strictest privacy framework. The Artificial Intelligence Act designates speaker recognition as high-risk, so enterprises procure certified toolkits with explainable inference and detailed audit logs. Investment announcements such as Bank of Ireland's EUR 34 million (USD 36 million) program show that budget still flows where compliance and customer convenience intersect.

Latin America and Africa trail in absolute spend but present sizable upside. Telecom operators in Brazil and South Africa deploy voice-enabled IVR to cut agent workload and verify prepaid subscribers. Independent tower roll-outs have improved 4G coverage, enabling cloud inference. Local accent diversity and low-resource languages are challenges that vendors address through transfer learning and regional datasets, thereby extending reach of the voice biometrics market.

1. Nuance Communications Inc.
2. NICE Ltd
3. Verint Systems Inc.
4. Pindrop Security Inc.
5. LexisNexis Risk Solutions Inc.
6. LumenVox LLC
7. Phonexia s.r.o.
8. Auraya Inc.
9. Aculab Plc
10. Uniphore Software Systems
11. SESTEK
12. VoicePIN.com Sp. z o.o.
13. Illuma
14. BioCatch Ltd.
15. Reality Defender
16. Sensory Inc.
17. Neustar Inc.
18. Veridas
19. ID R&D Inc.
20. Synaptics Inc.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Transition to Password-less Authentication in Mobile Banking
  • 4.2.2 Regulatory Pressure for Strong Customer Authentication (PSD2, RBI, FedNow)
  • 4.2.3 Surge in Deep-Fake Fraud Driving Contact-Center Upgrades
  • 4.2.4 Rapid FinTech-Led Payment Growth in Emerging Asia
  • 4.2.5 Growing Adoption of Zero-Trust Architecture in Enterprises
  • 4.2.6 Voice-Enabled IVR Cost-Saving Mandates in Telcos
• 4.3 Market Restraints
  • 4.3.1 Bias in Multilingual & Dialect-Rich Models
  • 4.3.2 Data-Residency Regulations Limiting Cloud Deployment
  • 4.3.3 Acoustic Variability in Remote ID&V (Video Calls)
  • 4.3.4 High False-Accept Rate from Background Speech in Smart Homes
• 4.4 Value/Supply-Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Porter's Five Forces
  • 4.7.1 Bargaining Power of Suppliers
  • 4.7.2 Bargaining Power of Buyers
  • 4.7.3 Threat of New Entrants
  • 4.7.4 Intensity of Competitive Rivalry
  • 4.7.5 Threat of Substitutes
• 4.8 Investment Analysis

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Authentication Type
  • 5.1.1 Active Biometrics
  • 5.1.2 Passive Biometrics
• 5.2 By Component
  • 5.2.1 Software/SDK
  • 5.2.2 Services (Integration, Consulting, Managed)
• 5.3 By Deployment Model
  • 5.3.1 Cloud
  • 5.3.2 On-premise
• 5.4 By Enterprise Size
  • 5.4.1 Small and Medium Enterprises
  • 5.4.2 Large Enterprises
• 5.5 By Channel/Access Point
  • 5.5.1 IVR/Contact Center
  • 5.5.2 Mobile Apps
  • 5.5.3 Web and Kiosk
  • 5.5.4 Smart Devices/IoT
• 5.6 By Application
  • 5.6.1 Fraud Detection and Prevention
  • 5.6.2 Customer Authentication and IDandV
  • 5.6.3 Payments and Transaction Security
  • 5.6.4 Workforce Management/Logical Access
• 5.7 By End-use Industry
  • 5.7.1 Banking, Financial Services and Insurance
  • 5.7.2 Government and Law Enforcement
  • 5.7.3 Telecom and IT
  • 5.7.4 Healthcare
  • 5.7.5 Retail, E-commerce and CPG
  • 5.7.6 Transport and Logistics
  • 5.7.7 Others (Education, Hospitality)
• 5.8 By Geography
  • 5.8.1 North America
    • 5.8.1.1 United States
    • 5.8.1.2 Canada
    • 5.8.1.3 Mexico
  • 5.8.2 South America
    • 5.8.2.1 Brazil
    • 5.8.2.2 Argentina
    • 5.8.2.3 Rest of South America
  • 5.8.3 Europe
    • 5.8.3.1 United Kingdom
    • 5.8.3.2 Germany
    • 5.8.3.3 France
    • 5.8.3.4 Italy
    • 5.8.3.5 Spain
    • 5.8.3.6 Nordics
    • 5.8.3.7 Rest of Europe
  • 5.8.4 APAC
    • 5.8.4.1 China
    • 5.8.4.2 India
    • 5.8.4.3 Japan
    • 5.8.4.4 South Korea
    • 5.8.4.5 ASEAN-5
    • 5.8.4.6 Australia
    • 5.8.4.7 New Zealand
    • 5.8.4.8 Rest of APAC
  • 5.8.5 Middle East
    • 5.8.5.1 GCC
    • 5.8.5.2 Turkey
    • 5.8.5.3 Rest of Middle East
  • 5.8.6 Africa
    • 5.8.6.1 South Africa
    • 5.8.6.2 Nigeria
    • 5.8.6.3 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles {(includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)}
  • 6.4.1 Nuance Communications Inc.
  • 6.4.2 NICE Ltd
  • 6.4.3 Verint Systems Inc.
  • 6.4.4 Pindrop Security Inc.
  • 6.4.5 LexisNexis Risk Solutions Inc.
  • 6.4.6 LumenVox LLC
  • 6.4.7 Phonexia s.r.o.
  • 6.4.8 Auraya Inc.
  • 6.4.9 Aculab Plc
  • 6.4.10 Uniphore Software Systems
  • 6.4.11 SESTEK
  • 6.4.12 VoicePIN.com Sp. z o.o.
  • 6.4.13 Illuma
  • 6.4.14 BioCatch Ltd.
  • 6.4.15 Reality Defender
  • 6.4.16 Sensory Inc.
  • 6.4.17 Neustar Inc.
  • 6.4.18 Veridas
  • 6.4.19 ID R&D Inc.
  • 6.4.20 Synaptics Inc.

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-space and Unmet-Need Assessment