통신 매니지드 서비스 시장 : 시장 점유율 분석, 업계 동향 및 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the telecom managed services market size was valued at USD 28.76 billion in 2025 and estimated to grow from USD 31.93 billion in 2026 to reach USD 53.83 billion by 2031, at a CAGR of 11.02% during the forecast period (2026-2031).

This report is Segmented by Organization Size (Large Enterprises, Smes), Service Type (Managed Data Center Services, Managed Security Services, and More), Deployment Model (On-Premises, Cloud/Hosted), Telecom Operator Type (MNO, MVNO, ISP), End-User Vertical (Consumer Segment, Enterprise Segment, and More), and by Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global Telecom Managed Services Market Trends and Insights

5G Network Slicing Drives Enterprise Transformation

Enterprise adoption of 5G network slicing is reshaping the telecom managed services market as organizations require isolated virtual networks with guaranteed performance for mission-critical applications. Verizon's collaboration with FIFA for the 2026 World Cup highlights how event operators rely on private slices to deliver low-latency video streams and interactive fan experiences. Manufacturing leaders such as Tesla use private 5G to orchestrate autonomous production lines, pushing specialized managed service contracts that traditional IT teams cannot support. Singtel's Southeast Asian smart-factory deployments demonstrate monetization potential by offering premium slices that lock in stringent latency and reliability targets. The complexity of simultaneously operating multiple slices each with distinct QoS parameters makes external expertise indispensable, stimulating multi-year outsourcing deals across automotive, healthcare and entertainment verticals.

Cloud-Native OSS/BSS Adoption Accelerates Operational Efficiency

Operators are migrating from monolithic systems to cloud-native architectures, generating sustained demand in the telecom managed services market. Ericsson's cloud-native suite helped T-Mobile cut network operations costs by 30% and compress service-launch cycles from weeks to hours. Nokia's USD 2.3 billion purchase of Infinera in 2024 indicates that integrated hardware-software portfolios are critical for seamless migration to containerized environments. Managed service providers (MSPs) supply Kubernetes engineering, CI/CD pipelines and microservices orchestration skills that remain scarce in-house. As operators decommission legacy platforms, cloud-hosted models unlock elastic scaling, enabling rapid introduction of edge computing services for industrial IoT.

DevSecOps Talent Shortage Constrains Service Delivery

Telecommunications DevSecOps vacancies remain open for 4.2 months on average versus 2.8 months for general IT roles, pushing wage inflation to 18% annually. The scarcity is most acute in 5G cloud-native environments, where engineers must combine radio expertise with container security. MSPs are responding with global training hubs and graduate academies, but onboarding cycles lengthen project timelines and limit the speed at which providers can scale service portfolios.

Other drivers and restraints analyzed in the detailed report include:

1. AI-Driven Predictive Maintenance Transforms Network Operations
2. Zero-Trust Security Architectures Drive Managed Security Demand
3. Vendor Lock-in Concerns Slow Cloud Migration

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Large enterprises accounted for 55.72% revenue in 2025, underpinning the telecom managed services market with global rollouts that span transport, IT and security domains. Their budgets support tailored solutions encompassing network slicing, private 5G and unified observability dashboards. In contrast, SMEs expand at an 11.15% CAGR to 2031, unlocking fresh volume for service providers. The telecom managed services market size for SMEs is projected to climb steadily as standardized, pay-as-you-grow bundles remove hefty capital barriers. Healthcare clinics, mid-tier manufacturers and regional retailers collectively drive this surge by outsourcing compliance-heavy communication stacks to offset limited in-house expertise.

SMEs gravitate toward cloud-first networking, managed SD-WAN and turnkey security gateways that meet sector regulations without deep technical staffing. Meanwhile, multinationals leverage AI-assisted automation to rationalize sprawling multi-vendor estates, freeing up internal teams for innovation initiatives. The convergence of price-competitive packages for SMEs and highly customized enterprise frameworks ensures that providers must maintain dual go-to-market plays.

Managed network services retained 32.08% revenue share in 2025, underscoring their status as the core layer of the telecom managed services market. Yet managed security is the fastest riser at a 11.78% CAGR as operators confront nation-state threats and stringent data-residency rules. The telecom managed services market size for managed security is expected to swell notably, propelled by zero-trust rollouts and 5G core protection. Data center, communication and mobility services grow at steady mid-single-digit rates, while analytics-as-a-service emerges as an adjacent revenue stream.

Security demand spans threat hunting, SOC-as-a-service and compliance reporting across on-prem and multicloud estates. Providers differentiate via AI-powered anomaly detection and automated policy enforcement at network edges. Network management, though mature, is undergoing reinvention through intent-based networking and closed-loop assurance, keeping the segment relevant but less dynamic than security.

Complete Report Scope:

• By Organization Size
  • Large Enterprises
  • Small Enterprises
• By Service Type
  • Managed Data Center Services
  • Managed Security Services
  • Managed Network Services
  • Managed Data and Information Services
  • Managed Communication Services
  • Managed Mobility Services
• By Deployment Model
  • On-Premises
  • Cloud / Hosted
• By Telecom Operator Type
  • Mobile Network Operator (MNO)
  • Mobile Virtual Network Operator (MVNO)
  • Internet Service Provider (ISP)
• By End-user Vertical
  • Consumer Segment
  • Enterprise Segment
  • Government and Public Safety
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Southeast Asia
    • Rest of Asia-Pacific
  • Middle East and Africa
    • Middle East
      • Saudi Arabia
      • United Arab Emirates
      • Turkey
      • Rest of Middle East
    • Africa
      • South Africa
      • Nigeria
      • Egypt
      • Rest of Africa

Geography Analysis

North America led with 30.88% revenue in 2025 owing to early 5G deployment, high enterprise cloud adoption and supportive regulatory frameworks that encourage private-network experimentation. Verizon surpassed 4.2 million fixed-wireless access subscribers ahead of schedule, attesting to strong demand for managed broadband alternatives. AT&T posted 17 consecutive quarters of fiber subscriber gains, underscoring the robust appetite for carrier-operated managed connectivity. Mature competition pushes operators to outsource advanced automation, analytics and security tasks to sharpen differentiation.

Asia Pacific is the fastest-growing region at an 11.53% CAGR through 2031, buoyed by large-scale 5G infrastructure builds and government-backed Industry 4.0 programs. China deployed 3.4 million 5G base stations by 2024, fuelling unprecedented network-management requirements. Japan emphasized private 5G for smart factories, while India's Reliance Jio established a business unit to commercialize private networks and managed services for midsize manufacturers. South Korea's first private 5G licence issued to NAVER Cloud shows how hyperscalers are entering enterprise connectivity.

Europe registers steady mid-single-digit growth amid mature penetration levels, yet regulatory frameworks such as the Cyber Resilience Act press operators to outsource compliance-driven security and reporting. Middle East and Africa and South America exhibit rising interest in outsourcing to streamline OpEx and extend coverage into underserved areas. Regional players adopt managed satellite backhaul and energy-efficient RAN services to cope with challenging terrains and energy costs.

1. Cisco Systems
2. Huawei Technologies
3. IBM
4. Ericsson
5. Verizon Business
6. AT&T
7. NTT Data
8. Nokia
9. ZTE
10. Tech Mahindra
11. Amdocs
12. Fujitsu
13. Comarch
14. Lumen Technologies
15. Orange Business Services
16. Accenture
17. HCL Technologies
18. Cognizant
19. Capgemini
20. Tata Communications

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 5G roll-out accelerating enterprise demand for managed network slicing
  • 4.2.2 Cloud-native OSS/BSS adoption among Tier-1 operators
  • 4.2.3 Shift to outcome-based SLAs lowering churn for MSPs
  • 4.2.4 AI-driven predictive maintenance cutting OPEX
  • 4.2.5 Demand for zero-trust architectures pushing managed security
  • 4.2.6 Private 5G campus networks for Industry 4.0
• 4.3 Market Restraints
  • 4.3.1 Skill-gap inflation in telecom DevSecOps talent
  • 4.3.2 Vendor lock-in fears for cloud-hosted network functions
  • 4.3.3 Latency-sensitive 5G URLLC use-cases limiting off-prem outsourcing
  • 4.3.4 Fragmented regulatory compliance across regions
• 4.4 Supply-Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Porter's Five Forces
  • 4.7.1 Bargaining Power of Suppliers
  • 4.7.2 Bargaining Power of Buyers
  • 4.7.3 Threat of New Entrants
  • 4.7.4 Threat of Substitutes
  • 4.7.5 Intensity of Competitive Rivalry
• 4.8 Assessment of Macroeconomic Factors on the Market

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Organization Size
  • 5.1.1 Large Enterprises
  • 5.1.2 Small Enterprises
• 5.2 By Service Type
  • 5.2.1 Managed Data Center Services
  • 5.2.2 Managed Security Services
  • 5.2.3 Managed Network Services
  • 5.2.4 Managed Data and Information Services
  • 5.2.5 Managed Communication Services
  • 5.2.6 Managed Mobility Services
• 5.3 By Deployment Model
  • 5.3.1 On-Premises
  • 5.3.2 Cloud / Hosted
• 5.4 By Telecom Operator Type
  • 5.4.1 Mobile Network Operator (MNO)
  • 5.4.2 Mobile Virtual Network Operator (MVNO)
  • 5.4.3 Internet Service Provider (ISP)
• 5.5 By End-user Vertical
  • 5.5.1 Consumer Segment
  • 5.5.2 Enterprise Segment
  • 5.5.3 Government and Public Safety
• 5.6 By Geography
  • 5.6.1 North America
    • 5.6.1.1 United States
    • 5.6.1.2 Canada
    • 5.6.1.3 Mexico
  • 5.6.2 South America
    • 5.6.2.1 Brazil
    • 5.6.2.2 Argentina
    • 5.6.2.3 Rest of South America
  • 5.6.3 Europe
    • 5.6.3.1 Germany
    • 5.6.3.2 United Kingdom
    • 5.6.3.3 France
    • 5.6.3.4 Italy
    • 5.6.3.5 Spain
    • 5.6.3.6 Rest of Europe
  • 5.6.4 Asia-Pacific
    • 5.6.4.1 China
    • 5.6.4.2 Japan
    • 5.6.4.3 India
    • 5.6.4.4 South Korea
    • 5.6.4.5 Southeast Asia
    • 5.6.4.6 Rest of Asia-Pacific
  • 5.6.5 Middle East and Africa
    • 5.6.5.1 Middle East
      • 5.6.5.1.1 Saudi Arabia
      • 5.6.5.1.2 United Arab Emirates
      • 5.6.5.1.3 Turkey
      • 5.6.5.1.4 Rest of Middle East
    • 5.6.5.2 Africa
      • 5.6.5.2.1 South Africa
      • 5.6.5.2.2 Nigeria
      • 5.6.5.2.3 Egypt
      • 5.6.5.2.4 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
  • 6.4.1 Cisco Systems
  • 6.4.2 Huawei Technologies
  • 6.4.3 IBM
  • 6.4.4 Ericsson
  • 6.4.5 Verizon Business
  • 6.4.6 AT&T
  • 6.4.7 NTT Data
  • 6.4.8 Nokia
  • 6.4.9 ZTE
  • 6.4.10 Tech Mahindra
  • 6.4.11 Amdocs
  • 6.4.12 Fujitsu
  • 6.4.13 Comarch
  • 6.4.14 Lumen Technologies
  • 6.4.15 Orange Business Services
  • 6.4.16 Accenture
  • 6.4.17 HCL Technologies
  • 6.4.18 Cognizant
  • 6.4.19 Capgemini
  • 6.4.20 Tata Communications

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-space and Unmet-Need Assessment