은행 유지보수 지원 및 서비스 시장 : 점유율 분석, 업계 동향과 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the banking maintenance support and Services market size is expected to grow from USD 11.02 billion in 2025 to USD 11.69 billion in 2026 and is forecast to reach USD 15.68 billion by 2031 at 6.05% CAGR over 2026-2031.

This report is Segmented by Service Type (Preventive Maintenance, ATM Managed Services, and More), Deployment Model (Cloud, On-Premises, and Hybrid), Bank Type (Retail/Commercial, Cooperative and Mutual, Investment, and Digital-only/Neo-banks), Component Supported (Core Banking Platforms, Channels, and More), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global Banking Maintenance Support And Services Market Trends and Insights

Rapid Core-Banking System Obsolescence

End-of-life notices for mainframe operating systems are bringing forward refresh timelines. IBM ended extended support for z/OS 2.4 in September 2024, prompting 340 banks to migrate or accept 40% higher maintenance costs. Temenos stated that 58% of its new-license bookings in 2024 originated from replacements of systems older than 15 years, with migrations averaging 18 months in parallel-run mode. FIS logged a 29% jump in core-modernization consulting engagements as banks seek ISO 20022-compliant platforms ahead of the November 2025 deadline. Hybrid support models are emerging, pairing mainframe JCL specialists with Kubernetes engineers to ensure data integrity during staged cut-overs. The result is steady demand for dual-skilled maintenance teams able to manage legacy and cloud-native platforms in tandem.

Intensifying Cyber-Threat Landscape

Ransomware assaults on core-banking environments reached 127 recorded events in 2024, with average demands of USD 4.2 million per incident. API exposure for open-banking has heightened vulnerability, as regulators flagged 2,300 inadequate-authentication cases during supervisory reviews. Zero-trust architecture adoption doubled year-over-year to 41%, fueling growth in bundled security-operations-center retainers. Cognizant noted that 68% of its banking clients now combine infrastructure and cybersecurity support under a single SLA, blurring maintenance and defense boundaries. Continuous configuration audits and rapid patch cycles have consequently become baseline contract inclusions.

High Vendor-Lock-In Switching Costs

Oracle disclosures show exit fees of 18-22% of remaining contract value for early termination, dissuading migrations. A mid-tier European bank spent EUR 3.8 million(USD 4.42 million) extracting 18 years of data, extending its cloud timeline by 14 months. FIS retained 94% of top-100 clients in 2024, crediting renewal success to elevated switching friction rather than functionality. Proprietary data formats and IP restrictions force costly redevelopment of customized modules during platform shifts. Consequently, incumbent vendors maintain pricing power despite rising open-source alternatives.

Other drivers and restraints analyzed in the detailed report include:

1. Regulatory Mandates for 24/7 Uptime
2. Shift to X-as-a-Service Operating Models
3. Capital Spending Freeze in Tier-2/3 Banks

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Corrective and incident-management contracts produced the largest stream of revenue, accounting for 34.58% of Banking Maintenance Support and Services market size in 2025. Banks confront concurrent failures across legacy monoliths and microservices, resulting in high headcounts for break-fix and ticket-triage. Cloud-based managed services, however, are expected to grow at a 6.58% CAGR to 2031, reflecting the migration to subscription bundles that combine monitoring, patching, and response capabilities.

Preventive maintenance is being replaced by predictive analytics, which curtails scheduled downtime. Infosys clients trimmed maintenance windows by 34% after deploying failure-forecast models. ATM service contracts now integrate cash-optimization algorithms; NCR cut replenishment runs by 28%, adding software renewals to hardware deals. Compliance-driven patch management demand intensified with the release of PCI DSS 4.0, which halves the permissible patch windows, creating new revenue opportunities for automation-centric vendors.

On-premises setups commanded 59.10% of 2025 spending, but cloud contracts will log the fastest 7.12% CAGR, aided by scalable consumption and freed capex. The Banking Maintenance Support and Services market share for on-premises models will erode as auditors gain comfort with sovereign-cloud controls.

Hybrid models dominate new projects. Two-thirds of Fiserv's clients split customer-facing channels between AWS and Azure, while retaining batch settlement on mainframes. IBM's mainframe support now includes migration road maps, embedding vendors early in lift-and-shift journeys. Dual-skilled engineers certified in z/OS and Kubernetes are in high demand, and ECB cloud guidelines clarify hybrid-support needs by allowing banks to park non-critical workloads in public clouds.

Complete Report Scope:

• By Service Type
  • Preventive Maintenance
  • Corrective and Incident Management
  • ATM Managed Services
  • Software Upgrade and Patch Management
  • Regulatory Compliance and Audit Support
  • IT Infrastructure Support
• By Deployment Model
  • Cloud
  • On-Premises
  • Hybrid
• By Bank Type
  • Retail / Commercial Banks
  • Cooperative and Mutual Banks
  • Investment Banks
  • Digital-only / Neo-banks
• By Component
  • Supported Core Banking Platforms
  • Channels (ATM / POS / Online / Mobile)
  • Payment Processing Systems
  • Risk and Compliance Systems
  • Ancillary Systems (CRM, Treasury, HR)
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Rest of Asia Pacific
  • Middle East and Africa
    • Middle East
      • Saudi Arabia
      • United Arab Emirates
      • Turkey
      • Rest of the Middle East
    • Africa
      • South Africa
      • Nigeria
      • Rest of Africa

Geography Analysis

Asia-Pacific posted the highest growth trajectory, reflecting transaction-volume surges from India's UPI and China's digital-currency pilots. Banks in India are negotiating outcome-based contracts tied to transaction throughput, compelling vendors to guarantee sub-second response across heterogeneous stacks. Chinese institutions, as they roll out e-CNY wallets, require simultaneous support for blockchain nodes and legacy core platforms, resulting in dual-skill hiring waves. Southeast Asian regulators, including Singapore's MAS, mandate 99.95% channel availability, driving the uptake of premium support tiers among newly licensed digital banks.

North America remains a technology bellwether as FedNow instant payments migrate from overnight settlement to real-time. U.S. Tier-1 banks are accelerating the retirement of COBOL; early adopters report 12% operational cost savings after shifting to cloud-native cores. Canadian banks, governed by OSFI resilience frameworks, request unified observability across mainframes and public clouds. Vendor competition intensifies as hyperscalers co-sell managed-services bundles with partners specializing in financial-grade compliance.

Europe's agenda centers on DORA enforcement and ISO 20022 standardization. Banks face overlapping GDPR, PSD2 and Basel III obligations, creating a labyrinth of audit trails that must be maintained within two hours for regulators. Managed-services providers bundle compliance templates, automated incident-reports and third-party risk registers into SLA-backed offerings. Nordic banks pioneer green-data-center migrations, aided by abundant hydroelectric power, linking ESG metrics to maintenance KPIs.

1. NCR Corporation
2. Diebold Nixdorf, Incorporated
3. Fidelity National Information Services, Inc. (FIS)
4. Fiserv, Inc.
5. Temenos AG
6. Infosys Limited
7. Tata Consultancy Services Limited
8. Wipro Limited
9. Hewlett-Packard Enterprise Company
10. IBM Corporation
11. DXC Technology Company
12. Oracle Financial Services Software Limited
13. Sopra Steria Group SA
14. Jack Henry & Associates, Inc.
15. Cognizant Technology Solutions Corporation
16. Capgemini SE
17. Atos SE
18. Finastra
19. Intellect Design Arena Limited
20. Backbase

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
  • 4.1.1 Rapid Core-Banking System Obsolescence
  • 4.1.2 Intensifying Cyber-Threat Landscape
  • 4.1.3 Regulatory Mandates for 24/7 Uptime
  • 4.1.4 Shift to X-as-a-Service Operating Models
  • 4.1.5 Cloud-Native Observability Toolchains
  • 4.1.6 ESG-Driven Decommissioning of Legacy Hardware
• 4.2 Industry Value Chain Analysis
• 4.3 Regulatory Landscape
• 4.4 Technological Outlook
• 4.5 Impact of Macroeconomic Factors on the Market
• 4.6 Impact of COVID-19 on the Enterprise Resource Planning for Schools Market
• 4.7 Porter's Five Forces Analysis
  • 4.7.1 Bargaining Power of Suppliers
  • 4.7.2 Bargaining Power of Buyers/Consumers
  • 4.7.3 Threat of New Entrants
  • 4.7.4 Threat of Substitute Products
  • 4.7.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

• 5.1 Market Drivers
  • 5.1.1 Rapid Core-Banking System Obsolescence
  • 5.1.2 Intensifying Cyber-Threat Landscape
  • 5.1.3 Regulatory Mandates for 24/7 Uptime
  • 5.1.4 Shift to X-as-a-Service Operating Models
  • 5.1.5 Cloud-Native Observability Toolchains
  • 5.1.6 ESG-Driven Decommissioning of Legacy Hardware
• 5.2 Market Restraints
  • 5.2.1 High Vendor Lock-In Switching Costs
  • 5.2.2 Scarcity of L3 Talent for COBOL and Mainframe Stacks
  • 5.2.3 Capital Spending Freeze in Tier-2/3 Banks
  • 5.2.4 Rising Open-Source Community Support Lowering Paid Contracts

6 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 6.1 By Service Type
  • 6.1.1 Preventive Maintenance
  • 6.1.2 Corrective and Incident Management
  • 6.1.3 ATM Managed Services
  • 6.1.4 Software Upgrade and Patch Management
  • 6.1.5 Regulatory Compliance and Audit Support
  • 6.1.6 IT Infrastructure Support
• 6.2 By Deployment Model
  • 6.2.1 Cloud
  • 6.2.2 On-Premises
  • 6.2.3 Hybrid
• 6.3 By Bank Type
  • 6.3.1 Retail / Commercial Banks
  • 6.3.2 Cooperative and Mutual Banks
  • 6.3.3 Investment Banks
  • 6.3.4 Digital-only / Neo-banks
• 6.4 By Component
  • 6.4.1 Supported Core Banking Platforms
  • 6.4.2 Channels (ATM / POS / Online / Mobile)
  • 6.4.3 Payment Processing Systems
  • 6.4.4 Risk and Compliance Systems
  • 6.4.5 Ancillary Systems (CRM, Treasury, HR)
• 6.5 By Geography
  • 6.5.1 North America
    • 6.5.1.1 United States
    • 6.5.1.2 Canada
    • 6.5.1.3 Mexico
  • 6.5.2 South America
    • 6.5.2.1 Brazil
    • 6.5.2.2 Argentina
    • 6.5.2.3 Rest of South America
  • 6.5.3 Europe
    • 6.5.3.1 Germany
    • 6.5.3.2 United Kingdom
    • 6.5.3.3 France
    • 6.5.3.4 Italy
    • 6.5.3.5 Spain
    • 6.5.3.6 Rest of Europe
  • 6.5.4 Asia Pacific
    • 6.5.4.1 China
    • 6.5.4.2 Japan
    • 6.5.4.3 India
    • 6.5.4.4 South Korea
    • 6.5.4.5 Rest of Asia Pacific
  • 6.5.5 Middle East and Africa
    • 6.5.5.1 Middle East
      • 6.5.5.1.1 Saudi Arabia
      • 6.5.5.1.2 United Arab Emirates
      • 6.5.5.1.3 Turkey
      • 6.5.5.1.4 Rest of the Middle East
    • 6.5.5.2 Africa
      • 6.5.5.2.1 South Africa
      • 6.5.5.2.2 Nigeria
      • 6.5.5.2.3 Rest of Africa

7 COMPETITIVE LANDSCAPE

• 7.1 Market Concentration
• 7.2 Strategic Moves
• 7.3 Market Share Analysis
• 7.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
  • 7.4.1 NCR Corporation
  • 7.4.2 Diebold Nixdorf, Incorporated
  • 7.4.3 Fidelity National Information Services, Inc. (FIS)
  • 7.4.4 Fiserv, Inc.
  • 7.4.5 Temenos AG
  • 7.4.6 Infosys Limited
  • 7.4.7 Tata Consultancy Services Limited
  • 7.4.8 Wipro Limited
  • 7.4.9 Hewlett-Packard Enterprise Company
  • 7.4.10 IBM Corporation
  • 7.4.11 DXC Technology Company
  • 7.4.12 Oracle Financial Services Software Limited
  • 7.4.13 Sopra Steria Group SA
  • 7.4.14 Jack Henry & Associates, Inc.
  • 7.4.15 Cognizant Technology Solutions Corporation
  • 7.4.16 Capgemini SE
  • 7.4.17 Atos SE
  • 7.4.18 Finastra
  • 7.4.19 Intellect Design Arena Limited
  • 7.4.20 Backbase

8 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 8.1 White-Space and Unmet-Need Assessment