통신 운영 관리 : 시장 점유율 분석, 업계 동향 및 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the telecom operations management market size stands at USD 96.74 billion in 2026 and is projected to reach USD 151.67 billion by 2031, advancing at a 9.41% CAGR.

This report is Segmented by Deployment (On-Premise, Cloud), Solution Type (Software, Services), Operator Type (Mobile Network Operators, Fixed-Line Operators, Mvnos and MVNEs, OTT and Digital Service Providers), End-Use Industry (Telecom Service Providers, IT and Technology, Government, BFSI, Manufacturing, Healthcare, Other), and Geography. Market Forecasts are Provided in Terms of Value (USD).

Global Telecom Operations Management Market Trends and Insights

Rapid Adoption of Cloud-Native OSS/BSS Platforms

Operators gaining elasticity from Kubernetes-based stacks cut capital outlays by up to 40%, accelerate service launches, and achieve five-nines availability during traffic spikes. Major carriers, therefore, commit budgets to lift-and-shift legacy billing into container clusters even though dual-stack maintenance inflates short-term opex. Vendor ecosystems provide turnkey charging, policy, and exposure functions that simplify onboarding for edge applications. These moves create a virtuous cycle in which early adopters showcase cost savings, compelling followers to emulate architectures. Ongoing skills shortages, however, force many operators to rely on managed service contracts to complete migrations.

5G Standalone Rollouts Driving Network Automation Spend

Standalone cores unlock slicing and URLLC capabilities that only automated orchestration can manage at scale. China Mobile provisions slices in under 10 minutes using automation platforms, achieving a 90% reduction in workflow. Greenfield U.S. implementations report up to 50% lower total cost of ownership than incumbents running legacy OSS stacks. Standards bodies forecast 1.2 billion standalone connections by 2027, with 18%-22% of infrastructure budgets earmarked for software automation. Operators in India and the Middle East embed automation early to tame spectrum complexity and guarantee latency for industrial use cases. These deployments collectively lift the telecom operations management market as software spend shadow-tracks radio rollouts.

Shortage of Efficient System Integrators

Demand for architects skilled in both mainframe COBOL and container orchestration outstrips supply, pushing wait times for Tier-1 consultancies to more than 18 months. Latin American and Southeast Asian operators often rely on offshore teams that lack local regulatory insight, adding 40%-60% to project timelines. Large IT firms prioritize higher-margin cloud migrations outside telecom, further tightening capacity. Vendors respond by launching rapid-deployment blueprints and low-code configurators, but still need integrators for complex data mapping. Until the talent gap narrows, the telecom operations management market encounters execution bottlenecks that temper growth.

Other drivers and restraints analyzed in the detailed report include:

1. Integration of AI Copilot Tools into Network Operations Centers
2. Increasing Operational Costs and Complexity
3. High Upfront Cost of Migrating Legacy Systems

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Cloud implementations captured 66.89% of the telecom operations management market share in 2025, and this share is poised to widen as spending grows at a 9.89% CAGR through 2031. Public-cloud hosting of noncritical workloads delivers elastic scaling and pay-as-you-grow economics, letting operators trial new services without capital lock-in. Hybrid architectures address compliance needs in markets where data must remain on soil, blending on-premises billing with cloud-hosted analytics to reconcile sovereignty with agility. The telecom operations management market size allocated to on-premise systems continues to shrink because the total cost of ownership rises when proprietary hardware ages and vendor support winds down. Yet some rural carriers in Sub-Saharan Africa and Latin America still favor on-premise because unreliable backhaul links challenge cloud availability. Greenfield entrants demonstrate that full public-cloud deployments can achieve 50% lower lifetime costs, prompting regulators to ease restrictions and accelerate broader adoption.

Momentum toward cloud also shapes procurement patterns. Operators demand subscription licensing, continuous delivery, and open-API exposure from vendors, replacing decade-long enterprise contracts with evergreen SaaS agreements. Hyperscalers bundle infrastructure credits with migration services, compressing time-to-value. Meanwhile, private-cloud builds remain relevant for Tier-1 carriers handling highly sensitive subscriber data or operating under stringent banking-grade security rules. These divergent models ensure that, as cloud rules, hybrid options maintain a sizeable share of the telecom operations management market.

Software remained the revenue backbone with a 59.11% share in 2025, but escalating multi-vendor complexity is propelling services to a faster 9.84% CAGR. Systems integration now accounts for more than one-quarter of service revenue because microservice architectures require orchestration across dozens of container clusters. Managed-service contracts flourish among Tier-2 and Tier-3 players lacking DevOps expertise, shifting risk and staffing overhead to vendors. This trend increases the size of the telecom operations management market allocated to subscription-style service bundles tied to defined service-level agreements. Consulting demand also rises as carriers seek blueprints for monetizing 5G standalone and API marketplaces.

In software, network management suites still dominate, yet real-time charging solutions are the fastest-growing subsegment. Operators need per-transaction accounting for slice-based connectivity and edge compute workloads, driving upgrades ahead of 2028 volume inflection points. Customer and product management modules undergo a makeover to support dynamic bundling of connectivity, content, and cloud, underscoring how consumer experience priorities reshape back-office tooling. Collectively, these shifts cement services as the growth engine while software remains the foundational layer that anchors the telecom operations management market.

Complete Report Scope:

• By Deployment
  • On-premise
  • Cloud
    • Public Cloud
    • Private Cloud
    • Hybrid Cloud
• By Solution Type
  • Software
    • Network Management
    • Customer and Product Management
    • Revenue Management
    • Inventory Management and Other Software
  • Services
    • Planning and Consulting
    • Operations and Maintenance
    • System Integration
    • Managed Services
• By Operator Type
  • Mobile Network Operators
  • Fixed-line Operators
  • MVNOs and MVNEs
  • OTT and Digital Service Providers
• By End-Use Industry
  • Telecom Service Providers
  • IT and Technology Enterprises
  • Government and Public Sector
  • Banking and Financial Services
  • Manufacturing and Automotive
  • Consumer Goods and Retail
  • Healthcare
  • Other End-Use Industries
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • Germany
    • United Kingdom
    • France
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Rest of Asia-Pacific
  • Middle East and Africa
    • Middle East
      • Saudi Arabia
      • United Arab Emirates
      • Rest of Middle East
    • Africa
      • South Africa
      • Egypt
      • Rest of Africa
  • South America
    • Brazil
    • Argentina
    • Rest of South America

Geography Analysis

North America retained 36.73% of spending in 2025, underpinned by USD 15 billion in OSS/BSS modernization across the three largest carriers and parallel investments by cable operators upgrading to DOCSIS 4.0. Public-cloud deployments proliferate because regulatory frameworks permit hosting subscriber data outside carrier premises, provided encryption and audit controls meet federal guidelines. Dish Network's greenfield platform validated 50% lower total cost scenarios, encouraging incumbents to negotiate cloud credits with hyperscalers. Securing networks against supply-chain risks also drives uptake of automated threat-detection modules that integrate directly with operations consoles.

Europe follows a patchwork path because the Digital Markets Act and the Network and Information Security Directive 2 impose divergent compliance burdens across member states. Major multi-country groups invested EUR 10 billion (USD 11.3 billion) in 2024-2025 to create pan-regional cloud-native cores that still respect local data residency, nudging the telecom operations management market size higher despite regulatory friction. Post-Brexit divergence forces dual compliance tracks for operators straddling the United Kingdom and continental Europe, inflating project overhead. Russia's strict localization laws keep public cloud share low, sustaining a residual on-premises segment.

Asia Pacific delivers the fastest CAGR of 10.44%. Chinese carriers operate more than 3.6 million 5G base stations and are automating provisioning to slash transport costs, expanding the telecom operations management market faster than any other territory. India's leading operators invested USD 8 billion in modernization ahead of nationwide 5G rollouts, while Japanese and South Korean incumbents pilot AI copilots to halve incident resolution times. Australia channels spending toward fixed-wireless services in remote areas, illustrating how geography dictates architecture choices. Middle East commitments tied to Vision 2030 and national digitization agendas accelerate private-network automation, whereas Africa advances cautiously amid integrator shortages, though landmark cloud-native BSS deals signal future growth. South America moderates due to 4G coverage priorities, yet Brazil's 2024 spectrum auctions set the stage for upticks from 2026 onward.

1. IBM Corporation
2. Telefonaktiebolaget LM Ericsson
3. Oracle Corporation
4. Hewlett Packard Enterprise Development LP
5. Nokia Corporation
6. Amdocs Inc.
7. Huawei Technologies Co., Ltd.
8. Cisco Systems Inc.
9. Accenture plc
10. SAP SE
11. NEC Corporation
12. Comarch SA
13. ZTE Corporation
14. ServiceNow Inc.
15. Tata Consultancy Services Limited
16. Netcracker Technology Corporation
17. CSG Systems International Inc.
18. Tech Mahindra Ltd.
19. Mavenir Systems Inc.
20. Subex Ltd.
21. Infosys Ltd.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Rising Demand for Enhanced Customer Experience
  • 4.2.2 Increasing Operational Costs and Complexity
  • 4.2.3 Rapid Adoption of Cloud-Native OSS/BSS Platforms
  • 4.2.4 5G Standalone Rollouts Driving Network Automation Spend
  • 4.2.5 Integration of AI Copilot Tools into Network Operations Centers
  • 4.2.6 Telecom API Monetization Push Creating OSS/BSS Upgrade Cycles
• 4.3 Market Restraints
  • 4.3.1 Shortage of Efficient System Integrators
  • 4.3.2 High Upfront Cost of Migrating Legacy Systems
  • 4.3.3 Security Liability Concerns in Multi-Tenant OSS SaaS Contracts
  • 4.3.4 Fragmentation of Open RAN Toolchains Slowing Integrated Operations
• 4.4 Industry Value Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Porter's Five Forces Analysis
  • 4.7.1 Bargaining Power of Suppliers
  • 4.7.2 Bargaining Power of Consumers
  • 4.7.3 Threat of New Entrants
  • 4.7.4 Intensity of Competitive Rivalry
  • 4.7.5 Threat of Substitute Products
• 4.8 Impact of Macroeconomic Factors on the Market
• 4.9 Industry Use Cases

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Deployment
  • 5.1.1 On-premise
  • 5.1.2 Cloud
    • 5.1.2.1 Public Cloud
    • 5.1.2.2 Private Cloud
    • 5.1.2.3 Hybrid Cloud
• 5.2 By Solution Type
  • 5.2.1 Software
    • 5.2.1.1 Network Management
    • 5.2.1.2 Customer and Product Management
    • 5.2.1.3 Revenue Management
    • 5.2.1.4 Inventory Management and Other Software
  • 5.2.2 Services
    • 5.2.2.1 Planning and Consulting
    • 5.2.2.2 Operations and Maintenance
    • 5.2.2.3 System Integration
    • 5.2.2.4 Managed Services
• 5.3 By Operator Type
  • 5.3.1 Mobile Network Operators
  • 5.3.2 Fixed-line Operators
  • 5.3.3 MVNOs and MVNEs
  • 5.3.4 OTT and Digital Service Providers
• 5.4 By End-Use Industry
  • 5.4.1 Telecom Service Providers
  • 5.4.2 IT and Technology Enterprises
  • 5.4.3 Government and Public Sector
  • 5.4.4 Banking and Financial Services
  • 5.4.5 Manufacturing and Automotive
  • 5.4.6 Consumer Goods and Retail
  • 5.4.7 Healthcare
  • 5.4.8 Other End-Use Industries
• 5.5 By Geography
  • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
  • 5.5.2 Europe
    • 5.5.2.1 Germany
    • 5.5.2.2 United Kingdom
    • 5.5.2.3 France
    • 5.5.2.4 Russia
    • 5.5.2.5 Rest of Europe
  • 5.5.3 Asia-Pacific
    • 5.5.3.1 China
    • 5.5.3.2 Japan
    • 5.5.3.3 India
    • 5.5.3.4 South Korea
    • 5.5.3.5 Australia
    • 5.5.3.6 Rest of Asia-Pacific
  • 5.5.4 Middle East and Africa
    • 5.5.4.1 Middle East
      • 5.5.4.1.1 Saudi Arabia
      • 5.5.4.1.2 United Arab Emirates
      • 5.5.4.1.3 Rest of Middle East
    • 5.5.4.2 Africa
      • 5.5.4.2.1 South Africa
      • 5.5.4.2.2 Egypt
      • 5.5.4.2.3 Rest of Africa
  • 5.5.5 South America
    • 5.5.5.1 Brazil
    • 5.5.5.2 Argentina
    • 5.5.5.3 Rest of South America

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles {(includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)}
  • 6.4.1 IBM Corporation
  • 6.4.2 Telefonaktiebolaget LM Ericsson
  • 6.4.3 Oracle Corporation
  • 6.4.4 Hewlett Packard Enterprise Development LP
  • 6.4.5 Nokia Corporation
  • 6.4.6 Amdocs Inc.
  • 6.4.7 Huawei Technologies Co., Ltd.
  • 6.4.8 Cisco Systems Inc.
  • 6.4.9 Accenture plc
  • 6.4.10 SAP SE
  • 6.4.11 NEC Corporation
  • 6.4.12 Comarch SA
  • 6.4.13 ZTE Corporation
  • 6.4.14 ServiceNow Inc.
  • 6.4.15 Tata Consultancy Services Limited
  • 6.4.16 Netcracker Technology Corporation
  • 6.4.17 CSG Systems International Inc.
  • 6.4.18 Tech Mahindra Ltd.
  • 6.4.19 Mavenir Systems Inc.
  • 6.4.20 Subex Ltd.
  • 6.4.21 Infosys Ltd.

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment