세계의 클라우드 POS 시장 : 구성요소별, POS 유형별, 전개 모델별, 조직 규모별, 최종 이용 산업별, 지역별, 기회 및 예측(2018-2032년)

Global cloud point of sale (PoS) market is projected to witness a CAGR of 13.54% during the forecast period 2025-2032, growing from USD 6.03 billion in 2024 to USD 16.65 billion in 2032. The global cloud point of sale (PoS) market is evolving as a critical enabler of digital commerce, offering real-time transaction processing, operational flexibility, and enhanced customer engagement. As industries transition toward scalable, cloud-native retail infrastructures, demand for intelligent and integrated PoS systems is surging. Innovations in mobile payment, AI analytics, and remote onboarding solutions are further propelling this momentum.

The market is accelerating due to growth fueled by rising smartphone adoption, increasing internet penetration, and the emergence of e-commerce and omnichannel retailing. Organizations are transitioning from legacy hardware-based systems to elastic, subscription-based cloud systems that offer high scalability, remote connectivity, and built-in analytics. Apart from automating operations, it accelerates onboarding, reduces costs, and enhances customer interaction. For instance, in May 2023, Axis Bank launched its Sarathi initiative. This digital onboarding solution enables merchants to onboard PoS services with instant authentication and fully install them within 45 minutes, setting the benchmark for merchant convenience and business efficiency.

In addition, advancements in higher-capability features such as AI-based insights, touchless payments, and seamless integration with inventory and CRM applications further expand the potential. With an increasing number of businesses, regardless of size, utilizing these platforms to stay agile in an incredibly competitive market space, the global cloud point of sale (PoS) market has the potential to become the backbone of next-generation commerce infrastructure.

Growing Demand for Omnichannel Retail and Seamless Customer Experience

The retail landscape is changing at a rapid pace, driven by the acceleration of omnichannel retailing, where companies are developing harmonized and standardized customer experiences across mobile, online, and in-store channels. In this rapidly evolving landscape, traditional point-of-sale systems are being replaced by cloud-based platforms that enable the real-time synchronization of inventory, sales, and customer interaction details. This technological revolution is especially vital to the retail and hospitality industries, where business flexibility and responsive customer interaction are essential for competitiveness. PoS on-demand platforms give retailers the agility they need to adapt to changing consumer demand, handle remote business, and implement focused marketing and loyalty programs. Integrated data management, remote operation, real-time reporting, and cloud backup drastically improve business decision-making and response times. As the increasing use of online payments along with the integration of e-commerce becomes more prevalent, cloud point of sale (PoS) is now a focal point of new-age retail business models.

For instance, in April 2025, Oracle Corporation announced an integrated SaaS stack for various restaurant formats to raise the flexibility and operational effectiveness of restaurants. The solution addresses the growing demand for economical, customizable, and scalable cloud-native, multi-business model supportable platforms. The Oracle launch reflects the significant role of cloud-based PoS systems in making intelligent, fast, and networked retail operations possible around the world.

Technological Advancements and Integration with AI and Digital Payments Drive Market Growth

Technological innovation is playing the lead role in shaping the growth of the global cloud PoS market. Cloud-based solutions are no longer limited to transaction processing; they also incorporate AI for predictive analytics, customer insights, and enhanced business efficiency. Integration with digital wallets, contactless payment systems, loyalty platforms, and even central bank digital currencies (CBDCs) is expanding rapidly, capturing the shift towards a more innovative and cashless economy. Cloud-hosted PoS solutions driven by AI are helping businesses to know customers more effectively, staff better, and forecast more accurately. For food businesses, AI-driven PoS software is even now helping with voice ordering and drive-thru automation, significantly improving accuracy and speed.

For example, in February 2025, PAR Technology Corporation introduced AI-driven drive-through automation for fast-service restaurants, revolutionizing the way food chains interact with customers. The application of AI in PoS solutions, besides optimizing business processes, enables brands to address labor gaps and meet growing customer expectations. As AI becomes more affordable and accessible, its implementation on cloud PoS systems spurs innovation and adoption globally.

Retail and Consumer Goods Segment Dominates Global Cloud Point of Sale Market Share

The retail and consumer goods segment currently leads the global market for cloud point-of-sale (PoS) solutions and is poised to maintain its position in the next forecast period. Demand growth in real-time tracking of inventory, value-added payment processing, and customer-focused engagement drives the leadership of this industry. As customer requirements for faster, omnichannel purchasing keep increasing, cloud-based PoS solutions give retailers the flexibility to run online and offline stores under a single control and operational management visibility. Whether small businesses or big chains, retailers are leaving behind outdated PoS solutions and switching to cloud-based solutions to reap benefits in terms of scalability, affordability, and integration simplicity with other business applications such as CRM, ERP, and online store platforms. Additionally, the emergence of e-wallets, contactless mobile payments, and digital reward schemes has made cloud PoS a strategic necessity for retail businesses seeking to stay competitive in a technology-driven world.

For instance, in May 2023, Toast, Inc. collaborated with Deliverect to integrate food delivery businesses' online orders into their POS systems. This partnership enables retailers, particularly those in the food and beverage sector, to manage large volumes of online and offline transactions more effectively, achieve higher customer satisfaction, and gain actionable insights into sales patterns. As the industry has seen a significant focus on customer experience, operational agility, and evidence-based decision-making, the retail and consumer goods category remains the highest revenue contributor in the cloud PoS market.

North America Registers Global Cloud Point of Sale Market Size

North America boasts the most significant global market share for cloud Point of Sale (PoS). It continues to lead with its more robust digital backbone, high rate of adoption for cloud technologies, and robust foundation of top PoS solution vendors. Businesses throughout the continent, particularly in the U.S. and Canada, have adopted cloud PoS platforms to facilitate transaction-free transactions, enhance consumer experiences, and support omnichannel store formats. The region's dominance is also complemented by substantial investment in technology innovation, a well-developed e-commerce platform, and a growing demand for contactless and mobile payments. Additionally, regulatory push towards digital payments and growing use of real-time analytics by business enterprises have propelled the mass adoption of PoS.

For example, in May 2024, UK telecoms operator EE collaborated with Aptos and introduced an innovative cloud-based PoS platform throughout all its 400+ UK stores. Although this example illustrates the technical innovation in the UK, the company has set a benchmark that most North American retailers are closely following, demonstrating how best practices around the world inspire and empower North America's leadership. By maintaining persistent innovation, early adoption patterns, and a robust retail and fintech corporate backbone, North America is well-positioned to maintain its dominance in the global cloud point of sale (PoS) market in the coming few years.

Impact of U.S. Tariffs on Global Cloud Point of Sale (PoS) Market

While U.S. tariffs have had a more general impact on international tech and hardware markets, their immediate effect on the cloud Point of Sale (PoS) market is limited but significant. Foreign-imported hardware pieces such as touchscreen screens, chipsets, and payment terminals have added production and deployment costs to PoS solution providers, particularly those that import from China and Southeast Asia. This has led some companies to rethink their supply chains and investigate domestic or tariff-free zones for production. While software-driven PoS platforms continue to expand based on the cloud-native platform, any further trade tension would break affordability and hinder rollout in cost-conscious markets. Therefore, even though it is not a major disruptor, U.S. tariffs marginally influence pricing dynamics and supply tactics in the global cloud PoS market.

Key Players Landscape and Outlook

The global cloud point of sale (PoS) market is highly fragmented, comprising a mix of large and small technology firms, specialty providers, and emerging players competing to deliver innovative, scalable, and customizable solutions. Major players are constantly innovating by embracing AI, machine learning, and real-time analytics to deliver seamless payment processing, efficient stock management, and effective customer relationship management for companies operating in the retail, hospitality, and quick-service restaurant industries. Besides, digital currency acceptance innovation is defining market forces. For instance, in May 2023, Pine Labs, together with ICICI Bank, facilitated the acceptance of payment in digital rupee on its PoS platform in several Indian cities. This initiative aims to promote safer, government-backed digital payment solutions that attract future-proof merchants and fintech adopters.

In the coming times, the future of this market is highly optimistic. Customers will experience increased synchronization with e-commerce sites, real-time data analysis, and enhanced security features. For small businesses and retailers, using cloud PoS not only saves costs on infrastructure but also improves responsiveness in a competitive business environment. Parallel to this, investors and stakeholders are observing the growing trend towards software-as-a-service (SaaS) billing, mobile deployments, and local customizations that align with local payment and compliance requirements. Briefly put, while companies prioritize digital transformation in their agendas, the diversified cloud PoS market is facilitating heterogeneous, innovative, and flexible solutions that reconfigure the future of global business.

1. Project Scope and Definitions

2. Research Methodology

3. Impact of U.S. Tariffs

4. Executive Summary

5. Voice of Customers

• 5.1. Respondent Demographics
• 5.2. Brand Awareness
• 5.3. Factors Considered in Purchase Decisions
• 5.4. Challenges Faced Post Purchase

6. Global Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 6.1. Market Size Analysis & Forecast
  • 6.1.1. By Value
• 6.2. Market Share Analysis & Forecast
  • 6.2.1. By Component
    • 6.2.1.1. Hardware
    • 6.2.1.2. Software
    • 6.2.1.3. Services
  • 6.2.2. By PoS Type
    • 6.2.2.1. Fixed PoS
    • 6.2.2.2. Mobile / mPoS
  • 6.2.3. By Deployment Model
    • 6.2.3.1. Public Cloud
    • 6.2.3.2. Private Cloud
    • 6.2.3.3. Hybrid Cloud
  • 6.2.4. By Organization Size
    • 6.2.4.1. Small and Medium Enterprises (SMEs)
    • 6.2.4.2. Large Enterprises
  • 6.2.5. By End-user Industry
    • 6.2.5.1. Retail and Consumer Goods
    • 6.2.5.2. Hospitality and Restaurants
    • 6.2.5.3. Healthcare
    • 6.2.5.4. Entertainment and Leisure
    • 6.2.5.5. Transportation and Logistics
    • 6.2.5.6. Others
  • 6.2.6. By Region
    • 6.2.6.1. North America
    • 6.2.6.2. Europe
    • 6.2.6.3. Asia-Pacific
    • 6.2.6.4. South America
    • 6.2.6.5. Middle East and Africa
  • 6.2.7. By Company Market Share Analysis (Top 5 Companies and Others - By Value, 2024)
• 6.3. Market Map Analysis, 2024
  • 6.3.1. By Component
  • 6.3.2. By PoS Type
  • 6.3.3. By Deployment Model
  • 6.3.4. By Organization Size
  • 6.3.5. By End-user Industry
  • 6.3.6. By Region

7. North America Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 7.1. Market Size Analysis & Forecast
  • 7.1.1. By Value
• 7.2. Market Share Analysis & Forecast
  • 7.2.1. By Component
    • 7.2.1.1. Hardware
    • 7.2.1.2. Software
    • 7.2.1.3. Services
  • 7.2.2. By PoS Type
    • 7.2.2.1. Fixed PoS
    • 7.2.2.2. Mobile / mPoS
  • 7.2.3. By Deployment Model
    • 7.2.3.1. Public Cloud
    • 7.2.3.2. Private Cloud
    • 7.2.3.3. Hybrid Cloud
  • 7.2.4. By Organization Size
    • 7.2.4.1. Small and Medium Enterprises (SMEs)
    • 7.2.4.2. Large Enterprises
  • 7.2.5. By End-user Industry
    • 7.2.5.1. Retail and Consumer Goods
    • 7.2.5.2. Hospitality and Restaurants
    • 7.2.5.3. Healthcare
    • 7.2.5.4. Entertainment and Leisure
    • 7.2.5.5. Transportation and Logistics
    • 7.2.5.6. Other
  • 7.2.6. By Country
    • 7.2.6.1. United States
    • 7.2.6.2. Canada
    • 7.2.6.3. Mexico
• 7.3. Country Market Assessment
  • 7.3.1. United States Cloud Point of Sale (PoS) Market Outlook, 2018-2032F
    • 7.3.1.1. Market Size Analysis & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share Analysis & Forecast
      • 7.3.1.2.1. By Component
        • 7.3.1.2.1.1. Hardware
        • 7.3.1.2.1.2. Software
        • 7.3.1.2.1.3. Services
      • 7.3.1.2.2. By PoS Type
        • 7.3.1.2.2.1. Fixed PoS
        • 7.3.1.2.2.2. Mobile / mPoS
      • 7.3.1.2.3. By Deployment Model
        • 7.3.1.2.3.1. Public Cloud
        • 7.3.1.2.3.2. Private Cloud
        • 7.3.1.2.3.3. Hybrid Cloud
      • 7.3.1.2.4. By Organization Size
        • 7.3.1.2.4.1. Small and Medium Enterprises (SMEs)
        • 7.3.1.2.4.2. Large Enterprises
      • 7.3.1.2.5. By End-user Industry
        • 7.3.1.2.5.1. Retail and Consumer Goods
        • 7.3.1.2.5.2. Hospitality and Restaurants
        • 7.3.1.2.5.3. Healthcare
        • 7.3.1.2.5.4. Entertainment and Leisure
        • 7.3.1.2.5.5. Transportation and Logistics
        • 7.3.1.2.5.6. Other

All segments will be provided for all regions and countries covered

8. Europe Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 8.1. Germany
• 8.2. France
• 8.3. Italy
• 8.4. United Kingdom
• 8.5. Russia
• 8.6. Netherlands
• 8.7. Spain
• 8.8. Turkey
• 8.9. Poland

9. Asia-Pacific Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 9.1. India
• 9.2. China
• 9.3. Japan
• 9.4. Australia
• 9.5. Vietnam
• 9.6. South Korea
• 9.7. Indonesia
• 9.8. Philippines

10. South America Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 10.1. Brazil
• 10.2. Argentina

11. Middle East and Africa Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 11.1. Saudi Arabia
• 11.2. UAE
• 11.3. South Africa

12. Porter's Five Forces Analysis

13. PESTLE Analysis

14. Market Dynamics

• 14.1. Market Drivers
• 14.2. Market Challenges

15. Market Trends and Developments

16. Case Studies

17. Competitive Landscape

• 17.1. Competition Matrix of Top 5 Market Leaders
• 17.2. SWOT Analysis for Top 5 Players
• 17.3. Key Players Landscape for Top 10 Market Players
  • 17.3.1. Samsung Electronics Co., Ltd.
    • 17.3.1.1. Company Details
    • 17.3.1.2. Key Management Personnel
    • 17.3.1.3. Key Products/Services Offered
    • 17.3.1.4. Key Financials (As Reported)
    • 17.3.1.5. Key Market Focus and Geographical Presence
    • 17.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
  • 17.3.2. Panasonic Holdings Corporation
  • 17.3.3. NEC Corporation
  • 17.3.4. Dell Technologies Inc.
  • 17.3.5. HP Inc.
  • 17.3.6. Toshiba Global Commerce Solutions, Inc. (a subsidiary of Toshiba TEC Corporation)
  • 17.3.7. Oracle Corporation
  • 17.3.8. Clover Network, Inc. (a subsidiary of Fiserv, Inc.)
  • 17.3.9. Shopify Inc.
  • 17.3.10. Block, Inc. (formerly Square, Inc.)

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

18. Strategic Recommendations

19. About Us and Disclaimer

Table of Contents

1. Project Scope and Definitions

2. Research Methodology

3. Impact of U.S. Tariffs

4. Executive Summary

5. Voice of Customers

• 5.1. Respondent Demographics
• 5.2. Brand Awareness
• 5.3. Factors Considered in Purchase Decisions
• 5.4. Challenges Faced Post Purchase

6. Global Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 6.1. Market Size Analysis & Forecast
  • 6.1.1. By Value
• 6.2. Market Share Analysis & Forecast
  • 6.2.1. By Component
    • 6.2.1.1. Hardware
    • 6.2.1.2. Software
    • 6.2.1.3. Services
  • 6.2.2. By PoS Type
    • 6.2.2.1. Fixed PoS
    • 6.2.2.2. Mobile / mPoS
  • 6.2.3. By Deployment Model
    • 6.2.3.1. Public Cloud
    • 6.2.3.2. Private Cloud
    • 6.2.3.3. Hybrid Cloud
  • 6.2.4. By Organization Size
    • 6.2.4.1. Small and Medium Enterprises (SMEs)
    • 6.2.4.2. Large Enterprises
  • 6.2.5. By End-user Industry
    • 6.2.5.1. Retail and Consumer Goods
    • 6.2.5.2. Hospitality and Restaurants
    • 6.2.5.3. Healthcare
    • 6.2.5.4. Entertainment and Leisure
    • 6.2.5.5. Transportation and Logistics
    • 6.2.5.6. Others
  • 6.2.6. By Region
    • 6.2.6.1. North America
    • 6.2.6.2. Europe
    • 6.2.6.3. Asia-Pacific
    • 6.2.6.4. South America
    • 6.2.6.5. Middle East and Africa
  • 6.2.7. By Company Market Share Analysis (Top 5 Companies and Others - By Value, 2024)
• 6.3. Market Map Analysis, 2024
  • 6.3.1. By Component
  • 6.3.2. By PoS Type
  • 6.3.3. By Deployment Model
  • 6.3.4. By Organization Size
  • 6.3.5. By End-user Industry
  • 6.3.6. By Region

7. North America Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 7.1. Market Size Analysis & Forecast
  • 7.1.1. By Value
• 7.2. Market Share Analysis & Forecast
  • 7.2.1. By Component
    • 7.2.1.1. Hardware
    • 7.2.1.2. Software
    • 7.2.1.3. Services
  • 7.2.2. By PoS Type
    • 7.2.2.1. Fixed PoS
    • 7.2.2.2. Mobile / mPoS
  • 7.2.3. By Deployment Model
    • 7.2.3.1. Public Cloud
    • 7.2.3.2. Private Cloud
    • 7.2.3.3. Hybrid Cloud
  • 7.2.4. By Organization Size
    • 7.2.4.1. Small and Medium Enterprises (SMEs)
    • 7.2.4.2. Large Enterprises
  • 7.2.5. By End-user Industry
    • 7.2.5.1. Retail and Consumer Goods
    • 7.2.5.2. Hospitality and Restaurants
    • 7.2.5.3. Healthcare
    • 7.2.5.4. Entertainment and Leisure
    • 7.2.5.5. Transportation and Logistics
    • 7.2.5.6. Other
  • 7.2.6. By Country
    • 7.2.6.1. United States
    • 7.2.6.2. Canada
    • 7.2.6.3. Mexico
• 7.3. Country Market Assessment
  • 7.3.1. United States Cloud Point of Sale (PoS) Market Outlook, 2018-2032F
    • 7.3.1.1. Market Size Analysis & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share Analysis & Forecast
      • 7.3.1.2.1. By Component
        • 7.3.1.2.1.1. Hardware
        • 7.3.1.2.1.2. Software
        • 7.3.1.2.1.3. Services
      • 7.3.1.2.2. By PoS Type
        • 7.3.1.2.2.1. Fixed PoS
        • 7.3.1.2.2.2. Mobile / mPoS
      • 7.3.1.2.3. By Deployment Model
        • 7.3.1.2.3.1. Public Cloud
        • 7.3.1.2.3.2. Private Cloud
        • 7.3.1.2.3.3. Hybrid Cloud
      • 7.3.1.2.4. By Organization Size
        • 7.3.1.2.4.1. Small and Medium Enterprises (SMEs)
        • 7.3.1.2.4.2. Large Enterprises
      • 7.3.1.2.5. By End-user Industry
        • 7.3.1.2.5.1. Retail and Consumer Goods
        • 7.3.1.2.5.2. Hospitality and Restaurants
        • 7.3.1.2.5.3. Healthcare
        • 7.3.1.2.5.4. Entertainment and Leisure
        • 7.3.1.2.5.5. Transportation and Logistics
        • 7.3.1.2.5.6. Other

All segments will be provided for all regions and countries covered

8. Europe Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 8.1. Germany
• 8.2. France
• 8.3. Italy
• 8.4. United Kingdom
• 8.5. Russia
• 8.6. Netherlands
• 8.7. Spain
• 8.8. Turkey
• 8.9. Poland

9. Asia-Pacific Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 9.1. India
• 9.2. China
• 9.3. Japan
• 9.4. Australia
• 9.5. Vietnam
• 9.6. South Korea
• 9.7. Indonesia
• 9.8. Philippines

10. South America Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 10.1. Brazil
• 10.2. Argentina

11. Middle East and Africa Cloud Point of Sale (PoS) Market Outlook, 2018-2032F

• 11.1. Saudi Arabia
• 11.2. UAE
• 11.3. South Africa

12. Porter's Five Forces Analysis

13. PESTLE Analysis

14. Market Dynamics

• 14.1. Market Drivers
• 14.2. Market Challenges

15. Market Trends and Developments

16. Case Studies

17. Competitive Landscape

• 17.1. Competition Matrix of Top 5 Market Leaders
• 17.2. SWOT Analysis for Top 5 Players
• 17.3. Key Players Landscape for Top 10 Market Players
  • 17.3.1. Samsung Electronics Co., Ltd.
    • 17.3.1.1. Company Details
    • 17.3.1.2. Key Management Personnel
    • 17.3.1.3. Key Products/Services Offered
    • 17.3.1.4. Key Financials (As Reported)
    • 17.3.1.5. Key Market Focus and Geographical Presence
    • 17.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
  • 17.3.2. Panasonic Holdings Corporation
  • 17.3.3. NEC Corporation
  • 17.3.4. Dell Technologies Inc.
  • 17.3.5. HP Inc.
  • 17.3.6. Toshiba Global Commerce Solutions, Inc. (a subsidiary of Toshiba TEC Corporation)
  • 17.3.7. Oracle Corporation
  • 17.3.8. Clover Network, Inc. (a subsidiary of Fiserv, Inc.)
  • 17.3.9. Shopify Inc.
  • 17.3.10. Block, Inc. (formerly Square, Inc.)

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

18. Strategic Recommendations

19. About Us and Disclaimer