세계의 셀프 체크아웃 시스템 시장 평가 : 구성요소별, 거래 유형별, 모델 유형별, 최종 이용 산업별, 지역별, 기회 및 예측(2018-2032년)

Global self-checkout system market is projected to witness a CAGR of 9.12% during the forecast period 2025-2032, growing from USD 4.98 billion in 2024 to USD 10.00 billion in 2032. The global self-checkout system market is experiencing rapid growth as many retail outlets are installing these systems to facilitate quick shopping and reduce waiting lines. Purchasing self-checkout systems can save labor resources and enhance the customer service experience. By integrating an intelligent element, they are improving the self-checkout experience by making it more convenient and safer.

Self-checkout systems have been widely adopted worldwide, as they enable customers to scan and pay for merchandise using technology, thereby eliminating the need for face-to-face interaction with a cashier. Self-checkout systems can be found in supermarkets, small stores, and large retailers, offering a variety of payment types. Different types of stores can implement self-checkout systems. Customers typically prefer self-checkout systems for the speed of these machines, which allows them to avoid the line. For stores, self-checkout is also advantageous in reducing staff costs and improving operations. As these changes continue, self-checkout machines are being increasingly utilized due to shifts in shopping habits. With new tools emerging on the market, including cloud-based software and advanced scanning technology, self-checkout systems are becoming more reliable and user-friendly, leading to an increase in their adoption. As stores recognize the value of self-checkout as an innovative and efficient cost-saving solution, they are implementing more of these systems.

For example, in December 2024, Vusion Group formed a global partnership with StrongPoint ASA to deliver enhanced digitalization of physical retail. This partnership aims to drive improved efficiency in order fulfillment across stores and integrate e-commerce tools as a direct service into physical shops, enabling retailers to manage their online and in-store operations together.

Saving Time and Decreasing Employee Workload Propel the Self-Checkout System Market Demand

Self-checkout systems have become increasingly popular with retailers because they save time. These systems enable a single employee to manage multiple checkouts, thereby eliminating the need for a full-time cashier at every register. This saves labor costs while freeing employees to assist customers in other ways. Self-checkout systems are user-friendly machines equipped with step-by-step guides for customers. They are versatile and can fit any store. Self-checkout takes the few-item customers and full-truck customers alike. It is straightforward, the installation time is short, and it can enhance the customer experience and facilitate smoother execution of the store during peak shopping times. Self-checkout systems enable retailers to keep pace with consumers who demand expedient and effortless shopping experiences.

For example, in January 2024, ITAB Shop Concept AB (publ) entered an agreement with a large European grocery retailer to supply 7,200 self-checkout systems. The rollout is valued at over USD 17.28 million and has been delivered immediately across several countries.

Creating Safe Checkout Services with Smart Technology Drives the Self-Checkout System Market

Stores lose sales throughout the day every time an item is not appropriately scanned and is lost, or when someone attempts to cheat the store and steal products at checkout. For this, new self-checkout systems offer innovative technology designed with cameras and software. This smart technology can observe which items customers are scanning and notify store associates whenever a transaction appears to be incorrect (e.g., when an item is not checked and a barcode swap occurs). This innovative technology can assist stores in tackling shrinkage due to theft and human error. It also allows for age verification camera technology to verify that customers are of age to purchase alcohol. Because it is integrated into the checkout process, there is no delay in the time it takes to shop in-store. The controls in place to help stores mitigate theft allow a more expedited and effortless checkout process for customers. The aggregated innovative technology provides stores with greater clarity and confidence in the transaction process, which can help limit illegitimate issues. As theft and losses become increasingly common concerns, it will become increasingly profitable for stores to adopt intelligent solutions to implement the most effective security measures.

For instance, in January 2024, Diebold Nixdorf, Incorporated debuted its new AI-enabled checkout solution that combines the company's Smart Vision technology with new loss prevention capabilities. The Smart Vision system uses a camera and AI to help reduce shrinkage, detect fraud and provide more accurate scanning. This release is one of several initiatives that Diebold Nixdorf continues to promote to help make self-checkouts more secure and safer.

Based on the Component, Service Segment Dominates Global Self-Checkout System Market Share

The services segment makes a significant contribution to the growth of the global self-checkout system market. Services include system installation, application software and firmware updates, planned or preventative maintenance and ongoing support for store personnel. These services help stores set up and operate self-checkout machines with a fast and seamless operational capability. New technology continues to evolve rapidly, meaning stores become increasingly reliant on professionals with expertise to maintain their systems. Issues or errors arise with machines that require support to troubleshoot, administer, upgrade functionality or add value through new capabilities like payment methods and security tools. Ongoing service also ensures that stores can train their staff to use the systems effectively and manage them for optimal operations. Most stores also have the option of working with service contracts whereby they do not have to take on this management, keep services productive and operational and rely on their vendor to manage the technical aspects. With retailers increasingly selecting to leverage some of the more advanced innovative checkout solutions, the growth of service capabilities to support these new solutions will continue to expand. This is why the services segment will become an essential component of the self-checkout system market.

For example, in January 2024, NCR Voyix Corporation launched its Next Generation Self-Checkout Solution, powered by the NCR Voyix Commerce Platform. The new solution emphasizes flexibility in service delivery and the ability to quickly update systems with features that are software-as-a-service oriented, along with support across various retail formats.

North America Registers Global Self-Checkout System Market Size

North America is currently the frontrunner in the global self-checkout systems market, as many retailers in various countries, including the U.S. and Canada, have adopted self-checkout systems to enhance the efficiency and effectiveness of customer shopping experiences. The focus on faster and easier shopping also complements consumer behavior. The self-checkout expertise is natural for many consumers, as technology is already an integral part of their shopping experience. For retailers, self-checkout systems provide the opportunity to lower their costs (labor) and improve operational efficiencies. Additionally, connecting the checkouts to their central systems means stores can easily monitor things such as sales reports, price changes or even the performance of machines remotely. Retail is also beginning to use more enhanced systems, such as cameras, to provide additional security for self-checkouts. Now that labor costs continue to increase, retailers and restaurants will begin to adopt self-checkout as a long-term solution. Therefore, as consumers become accustomed to and open to technology, and retailers seek more intelligent solutions, North America is likely to continue leading the market in its utilization and development.

For example, in April 2024, Target Corporation announced enhancements to its self-checkout stations, including the addition of a camera-based self-checkout station to help reduce theft. The camera-based self-checkout stations detect if an item was not scanned and provide the user with a warning.

Impact of U.S. Tariffs on Global Self-Checkout System Market

Tariffs applied to imported parts can affect the cost of self-checkout systems. Parts can include screens, chips or scanners. As parts become more expensive, stores may postpone the installation of new systems or incur additional costs, choosing either way to be more or less prepared for the critical twenty days before and after holiday shopping. Certain vendors are looking to mitigate tariff concerns by sourcing parts from different countries or even manufacturing some parts within the United States. This has a positive impact of controlling prices and allowing supply to move more freely. However, instead of streamlining processes, tariffs can create delays and add complexity to planning. Consequently, retailers and vendors can work collaboratively to generate awareness of the risks and assess the need for affordable systems.

Key Players Landscape and Outlook

The self-checkout industry is exploding with numerous companies presenting a variety of new concepts as well as smart functionalities. Vendors are not just selling machines, they are providing full systems that include checkout hardware, software and service. Furthermore some are partnering with other companies as well, to offer even more complete automations that incorporate features like facial recognition or item recognition, cloud-based software updates or upgrades and smart monitoring capabilities that are helping stores to operate better. Additionally these systems have been designed to scale as stores grow, with the option to upgrade software as needed, with minimal to no need to upgrade (replace) the hardware. An increasing number of stores of all sizes are considering how to implement self-checkout, indicating an opportunity to expand the self-checkout marketplace. Self-service continues to grow as many more people are familiar with and have developed a preference for fast shopping experiences, and store owners are searching for ways to minimize costs also reduce employee costs and improve service. Since automated solutions are becoming increasingly smart with easy-to-implement plug and service options, the future for self-checkout systems, across multiple industries, is optimistic.

For example, in May 2024, Mashgin, Inc. and Verifone, Inc. announced a strategic collaboration to provide computer vision-based self-checkout systems to convenience stores. Verifone will provide its payment platform to Mashgin's touchless checkout stations.

Table of Contents

1. Project Scope and Definitions

2. Research Methodology

3. Impact of U.S. Tariffs

4. Executive Summary

5. Voice of Customers

• 5.1. Respondent Demographics
• 5.2. Brand Awareness
• 5.3. Factors Considered in Purchase Decisions
• 5.4. Challenges Faced Post Purchase

6. Global Self-Checkout System Market Outlook, 2018-2032F

• 6.1. Market Size Analysis & Forecast
  • 6.1.1. By Value
• 6.2. Market Share Analysis & Forecast
  • 6.2.1. By Offering
    • 6.2.1.1. Hardware
    • 6.2.1.2. Software
    • 6.2.1.3. Services
  • 6.2.2. By Transaction Type
    • 6.2.2.1. Cash
    • 6.2.2.2. Cashless
  • 6.2.3. By Model Type
    • 6.2.3.1. Standalone
    • 6.2.3.2. Countertop
    • 6.2.3.3. Mobile
  • 6.2.4. By End-User Industry
    • 6.2.4.1. Retail
    • 6.2.4.2. Entertainment
    • 6.2.4.3. Travel
    • 6.2.4.4. Financial Services
    • 6.2.4.5. Healthcare
    • 6.2.4.6. Other
  • 6.2.5. By Region
    • 6.2.5.1. North America
    • 6.2.5.2. Europe
    • 6.2.5.3. Asia-Pacific
    • 6.2.5.4. South America
    • 6.2.5.5. Middle East and Africa
  • 6.2.6. By Company Market Share Analysis (Top 5 Companies and Others - By Value, 2024)
• 6.3. Market Map Analysis, 2024
  • 6.3.1. By Component
  • 6.3.2. By PoS Type
  • 6.3.3. By Deployment Model
  • 6.3.4. By Organization Size
  • 6.3.5. By End-user Industry
  • 6.3.6. By Region

7. North America Self-Checkout System Market Outlook, 2018-2032F

• 7.1. Market Size Analysis & Forecast
  • 7.1.1. By Value
• 7.2. Market Share Analysis & Forecast
  • 7.2.1. By Offering
    • 7.2.1.1. Hardware
    • 7.2.1.2. Software
    • 7.2.1.3. Services
  • 7.2.2. By Transaction Type
    • 7.2.2.1. Cash
    • 7.2.2.2. Cashless
  • 7.2.3. By Model Type
    • 7.2.3.1. Standalone
    • 7.2.3.2. Countertop
    • 7.2.3.3. Mobile
  • 7.2.4. By End-User Industry
    • 7.2.4.1. Retail
    • 7.2.4.2. Entertainment
    • 7.2.4.3. Travel
    • 7.2.4.4. Financial Services
    • 7.2.4.5. Healthcare
    • 7.2.4.6. Other
  • 7.2.5. By Country
    • 7.2.5.1. United States
    • 7.2.5.2. Canada
    • 7.2.5.3. Mexico
• 7.3. Country Market Assessment
  • 7.3.1. United States Self-Checkout System Market Outlook, 2018-2032F
    • 7.3.1.1. Market Size Analysis & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share Analysis & Forecast
    • 7.3.1.3. By Offering
      • 7.3.1.3.1. Hardware
      • 7.3.1.3.2. Software
      • 7.3.1.3.3. Services
    • 7.3.1.4. By Transaction Type
      • 7.3.1.4.1. Cash
      • 7.3.1.4.2. Cashless
    • 7.3.1.5. By Model Type
      • 7.3.1.5.1. Standalone
      • 7.3.1.5.2. Countertop
      • 7.3.1.5.3. Mobile
    • 7.3.1.6. By End-User Industry
      • 7.3.1.6.1. Retail
      • 7.3.1.6.2. Entertainment
      • 7.3.1.6.3. Travel
      • 7.3.1.6.4. Financial Services
      • 7.3.1.6.5. Healthcare
      • 7.3.1.6.6. Other

All segments will be provided for all regions and countries covered

8. Europe Self-Checkout System Market Outlook, 2018-2032F

• 8.1. Germany
• 8.2. France
• 8.3. Italy
• 8.4. United Kingdom
• 8.5. Russia
• 8.6. Netherlands
• 8.7. Spain
• 8.8. Turkey
• 8.9. Poland

9. Asia-Pacific Self-Checkout System Market Outlook, 2018-2032F

• 9.1. India
• 9.2. China
• 9.3. Japan
• 9.4. Australia
• 9.5. Vietnam
• 9.6. South Korea
• 9.7. Indonesia
• 9.8. Philippines

10. South America Self-Checkout System Market Outlook, 2018-2032F

• 10.1. Brazil
• 10.2. Argentina

11. Middle East and Africa Self-Checkout System Market Outlook, 2018-2032F

• 11.1. Saudi Arabia
• 11.2. UAE
• 11.3. South Africa

12. Porter's Five Forces Analysis

13. PESTLE Analysis

14. Market Dynamics

• 14.1. Market Drivers
• 14.2. Market Challenges

15. Market Trends and Developments

16. Case Studies

17. Competitive Landscape

• 17.1. Competition Matrix of Top 5 Market Leaders
• 17.2. SWOT Analysis for Top 5 Players
• 17.3. Key Players Landscape for Top 10 Market Players
  • 17.3.1. Diebold Nixdorf, Inc.
    • 17.3.1.1. Company Details
    • 17.3.1.2. Key Management Personnel
    • 17.3.1.3. Key Products/Services Offered
    • 17.3.1.4. Key Financials (As Reported)
    • 17.3.1.5. Key Market Focus and Geographical Presence
    • 17.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
  • 17.3.2. Fujitsu Limited
  • 17.3.3. NCR Corporation
  • 17.3.4. ECR Software Corporation
  • 17.3.5. Toshiba Global Commerce Solutions, Inc.
  • 17.3.6. ITAB Scanflow AB
  • 17.3.7. Pan-Oston Corporation
  • 17.3.8. DXC Technology Company
  • 17.3.9. Slabb Holdings, LLC
  • 17.3.10. Pegasus Turnkey Solution (OPC) Private Limited

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

18. Strategic Recommendations

19. About Us and Disclaimer