정보 기술 서비스 관리 시장 - 점유율, 규모, 동향, 산업 분석 보고서 : 기술별, 컴포넌트별, 전개별, 기업 규모별, 최종 사용자별, 지역별, 부문별 예측(2023-2032년)

The global information technology service management market size is expected to reach USD 19.92 billion by 2032, according to a new study by Polaris Market Research. The report "Information Technology Service Management Market Share, Size, Trends, Industry Analysis Report, By Technology; By Component (Solution, Services); By Deployment; By Enterprise Size; By End-User; By Region; Segment Forecast, 2023 - 2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.

The proliferation of Internet of Things (IoT) devices requires ITSM solutions to manage and monitor a growing network of interconnected devices. Organizations require tailor-made ITSM solutions that align with their unique needs and industry-specific requirements, creating opportunities for providers to offer specialized solutions. The outsourcing of ITSM functions to managed service providers is gaining traction, presenting opportunities for firms specializing in ITSM services.

In search of greater agility in response to the ever-evolving tech terrain, organizations are placing a heightened focus on rapid adaptation to change. Concurrently, there is a growing recognition of the paramount importance of ensuring customer satisfaction and safeguarding sensitive data through robust IT security measures. In the contemporary dynamic business landscape, ITSM has emerged as an indispensable tool for the efficient governance of IT resources, the delivery of superior services, and the maintenance of stringent cybersecurity practices. ITSM serves as a vital framework, enabling organizations to streamline their IT services, thereby ensuring top-tier service delivery, cost efficiency, risk mitigation, and alignment with overarching business objectives.

The IT department concentrates its efforts on overseeing IT services and applications to fulfill both short-term and long-term strategic objectives. IT Service Management (ITSM) provides numerous benefits, including cost savings, the automation of repetitive tasks, and centralized data collection, among others. These advantages significantly influence the overall performance of the organization, enabling the attainment of its strategic goals, whether immediate or long-range. As a result, with the ever-evolving dynamics of the IT industry, the ITSM market is poised for substantial growth in the projected period.

Information Technology Service Management Market Report Highlights

The database management system segment is expected to grow at the highest CAGR during the projected period on account of high-performance solutions

The solution segment accounted for the largest market share in 2022, which is mainly driven by cost-effectiveness, higher performance, and flexibility

The cloud segment held a significant market revenue share in 2022, mainly due to scalability, flexibility, and cost-efficiency

Small and medium Enterprise segment is expected to witness the highest growth during the forecast period due to the rising complexity of IT environments

IT & telecom segment accounted for the largest market share in 2022

North America region dominated the market with a majority share in 2022, owing to exponential growth in technology and rising R&D investments across its economies

The global key market players include: BMC Software, Inc., Cherwell Software, LLC, Freshworks Inc., IBM Corporation, Ivanti, Inc., Micro Focus International plc

Polaris Market Research has segmented the information technology service management market report based on technology, component, deployment, enterprise size, end-user, and region:

Information Technology Service Management, Type Outlook (Revenue - USD Billion, 2019 - 2032)

• Performance Management
• Configuration Management
• Network Management
• Database Management System
• Others

Information Technology Service Management, Component Outlook (Revenue - USD Billion, 2019 - 2032)

• Solution
• Services

Information Technology Service Management, Deployment Outlook (Revenue - USD Billion, 2019 - 2032)

• On-Premises
• Cloud

Information Technology Service Management, Enterprise Size Outlook (Revenue - USD Billion, 2019 - 2032)

• Small & Medium Enterprises
• Large Enterprises

Information Technology Service Management, End-User Outlook (Revenue - USD Billion, 2019 - 2032)

• IT & Telecom
• BFSI
• Retail & E-Commerce
• Healthcare
• Others

Information Technology Service Management, Regional Outlook (Revenue - USD Billion, 2019 - 2032)

• North America
• U.S.
• Canada
• Europe
• Germany
• UK
• France
• Italy
• Spain
• Russia
• Netherlands
• Asia Pacific
• China
• India
• Japan
• South Korea
• Indonesia
• Malaysia
• Latin America
• Argentina
• Brazil
• Mexico
• Middle East & Africa
• UAE
• Saudi Arabia
• Israel
• South Africa

Table of Contents

1. Introduction

• 1.1. Report Description
  • 1.1.1. Objectives of the Study
  • 1.1.2. Market Scope
  • 1.1.3. Assumptions
• 1.2. Stakeholders

2. Executive Summary

• 2.1. Market Highlights

3. Research Methodology

• 3.1. Overview
  • 3.1.1. Data Mining
• 3.2. Data Sources
  • 3.2.1. Primary Sources
  • 3.2.2. Secondary Sources

4. Global Information Technology Service Management Market Insights

• 4.1. Information Technology Service Management - Industry Snapshot
• 4.2. Information Technology Service Management Market Dynamics
  • 4.2.1. Drivers and Opportunities
    • 4.2.1.1. Growing it complexity is projected to spur the product demand
    • 4.2.1.2. Digital transformation initiatives
  • 4.2.2. Restraints and Challenges
    • 4.2.2.1. Resistance to change and organizational culture
• 4.3. Porter's Five Forces Analysis
  • 4.3.1. Bargaining Power of Suppliers (Moderate)
  • 4.3.2. Threats of New Entrants: (Low)
  • 4.3.3. Bargaining Power of Buyers (Moderate)
  • 4.3.4. Threat of Substitute (Moderate)
  • 4.3.5. Rivalry among existing firms (High)
• 4.4. PESTLE Analysis
• 4.5. Information Technology Service Management Industry Trends
• 4.6. COVID-19 Impact Analysis

5. Global Information Technology Service Management Market, by Component

• 5.1. Key Findings
• 5.2. Introduction
  • 5.2.1. Global Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
• 5.3. Solution
  • 5.3.1. Global Information Technology Service Management Market, by Solution, by Region, 2019-2032 (USD Billion)
• 5.4. Services
  • 5.4.1. Global Information Technology Service Management Market, by Services, by Region, 2019-2032 (USD Billion)

6. Global Information Technology Service Management Market, by Technology

• 6.1. Key Findings
• 6.2. Introduction
  • 6.2.1. Global Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
• 6.3. Performance Management
  • 6.3.1. Global Information Technology Service Management Market, by Performance Management, by Region, 2019-2032 (USD Billion)
• 6.4. Configuration Management
  • 6.4.1. Global Information Technology Service Management Market, by Configuration Management, by Region, 2019-2032 (USD Billion)
• 6.5. Network Management
  • 6.5.1. Global Information Technology Service Management Market, by Network Management, by Region, 2019-2032 (USD Billion)
• 6.6. Database Management System
  • 6.6.1. Global Information Technology Service Management Market, by Database Management System, by Region, 2019-2032 (USD Billion)
• 6.7. Others
  • 6.7.1. Global Information Technology Service Management Market, by Others, by Region, 2019-2032 (USD Billion)

7. Global Information Technology Service Management Market, by Deployment

• 7.1. Key Findings
• 7.2. Introduction
  • 7.2.1. Global Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
• 7.3. On-Premises
  • 7.3.1. Global Information Technology Service Management Market, by On-Premises, by Region, 2019-2032 (USD Billion)
• 7.4. Cloud
  • 7.4.1. Global Information Technology Service Management Market, by Cloud, by Region, 2019-2032 (USD Billion)

8. Global Information Technology Service Management Market, by Enterprise Size

• 8.1. Key Findings
• 8.2. Introduction
  • 8.2.1. Global Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
• 8.3. Small & Medium Enterprises
  • 8.3.1. Global Information Technology Service Management Market, by Small & Medium Enterprises, by Region, 2019-2032 (USD Billion)
• 8.4. Large Enterprises
  • 8.4.1. Global Information Technology Service Management Market, by Large Enterprises, by Region, 2019-2032 (USD Billion)

9. Global Information Technology Service Management Market, by End-User

• 9.1. Key Findings
• 9.2. Introduction
  • 9.2.1. Global Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
• 9.3. IT & Telecom
  • 9.3.1. Global Information Technology Service Management Market, by IT & Telecom, by Region, 2019-2032 (USD Billion)
• 9.4. BFSI
  • 9.4.1. Global Information Technology Service Management Market, by BFSI, by Region, 2019-2032 (USD Billion)
• 9.5. Retail & E-Commerce
  • 9.5.1. Global Information Technology Service Management Market, by Retail & E-Commerce, by Region, 2019-2032 (USD Billion)
• 9.6. Healthcare
  • 9.6.1. Global Information Technology Service Management Market, by Healthcare, by Region, 2019-2032 (USD Billion)
• 9.7. Others
  • 9.7.1. Global Information Technology Service Management Market, by Others, by Region, 2019-2032 (USD Billion)

10. Global Information Technology Service Management Market, by Geography

• 10.1. Key findings
• 10.2. Introduction
  • 10.2.1. Information Technology Service Management Market Assessment, By Geography, 2019-2032 (USD Billion)
• 10.3. Information Technology Service Management Market - North America
  • 10.3.1. North America: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • 10.3.2. North America: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • 10.3.3. North America: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • 10.3.4. North America: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • 10.3.5. North America: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.3.6. Information Technology Service Management Market - U.S.
    • 10.3.6.1. U.S.: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.3.6.2. U.S.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.3.6.3. U.S.: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.3.6.4. U.S.: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.3.6.5. U.S.: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.3.7. Information Technology Service Management Market - Canada
    • 10.3.7.1. Canada: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.3.7.2. Canada.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.3.7.3. Canada: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.3.7.4. Canada: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.3.7.5. Canada: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
• 10.4. Information Technology Service Management Market - Europe
  • 10.4.1. Europe: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • 10.4.2. Europe.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • 10.4.3. Europe: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • 10.4.4. Europe: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • 10.4.5. Europe: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.4.6. Information Technology Service Management Market - UK
    • 10.4.6.1. UK: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.4.6.2. UK.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.4.6.3. UK: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.4.6.4. UK: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.4.6.5. UK: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.4.7. Information Technology Service Management Market - France
    • 10.4.7.1. France: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.4.7.2. France.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.4.7.3. France: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.4.7.4. France: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.4.7.5. France: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.4.8. Information Technology Service Management Market - Germany
    • 10.4.8.1. Germany: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.4.8.2. Germany.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.4.8.3. Germany: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.4.8.4. Germany: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.4.8.5. Germany: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.4.9. Information Technology Service Management Market - Italy
    • 10.4.9.1. Italy: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.4.9.2. Italy.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.4.9.3. Italy: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.4.9.4. Italy: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.4.9.5. Italy: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.4.10. Information Technology Service Management Market - Spain
    • 10.4.10.1. Spain: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.4.10.2. Spain.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.4.10.3. Spain: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.4.10.4. Spain: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.4.10.5. Spain: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.4.11. Information Technology Service Management Market - Netherlands
    • 10.4.11.1. Netherlands: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.4.11.2. Netherlands.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.4.11.3. Netherlands: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.4.11.4. Netherlands: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.4.11.5. Netherlands: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.4.12. Information Technology Service Management Market - Russia
    • 10.4.12.1. Russia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.4.12.2. Russia.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.4.12.3. Russia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.4.12.4. Russia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.4.12.5. Russia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
• 10.5. Information Technology Service Management Market - Asia Pacific
  • 10.5.1. Asia Pacific: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • 10.5.2. Asia Pacific.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • 10.5.3. Asia Pacific: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • 10.5.4. Asia Pacific: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • 10.5.5. Asia Pacific: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.5.6. Information Technology Service Management Market - China
    • 10.5.6.1. China: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.5.6.2. China.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.5.6.3. China: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.5.6.4. China: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.5.6.5. China: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.5.7. Information Technology Service Management Market - India
    • 10.5.7.1. India: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.5.7.2. India.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.5.7.3. India: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.5.7.4. India: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.5.7.5. India: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.5.8. Information Technology Service Management Market - Japan
    • 10.5.8.1. Japan: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.5.8.2. Japan.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.5.8.3. Japan: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.5.8.4. Japan: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.5.8.5. Japan: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.5.9. Information Technology Service Management Market - Malaysia
    • 10.5.9.1. Malaysia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.5.9.2. Malaysia.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.5.9.3. Malaysia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.5.9.4. Malaysia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.5.9.5. Malaysia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.5.10. Information Technology Service Management Market - Indonesia
    • 10.5.10.1. Indonesia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.5.10.2. Indonesia.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.5.10.3. Indonesia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.5.10.4. Indonesia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.5.10.5. Indonesia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.5.11. Information Technology Service Management Market - South Korea
    • 10.5.11.1. South Korea: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.5.11.2. South Korea.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.5.11.3. South Korea: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.5.11.4. South Korea: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.5.11.5. South Korea: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
• 10.6. Information Technology Service Management Market - Middle East & Africa
  • 10.6.1. Middle East & Africa: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • 10.6.2. Middle East & Africa: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • 10.6.3. Middle East & Africa: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • 10.6.4. Middle East & Africa: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • 10.6.5. Middle East & Africa: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.6.6. Information Technology Service Management Market - Saudi Arabia
    • 10.6.6.1. Saudi Arabia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.6.6.2. Saudi Arabia.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.6.6.3. Saudi Arabia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.6.6.4. Saudi Arabia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.6.6.5. Saudi Arabia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.6.7. Information Technology Service Management Market - UAE
    • 10.6.7.1. UAE: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.6.7.2. UAE.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.6.7.3. UAE: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.6.7.4. UAE: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.6.7.5. UAE: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.6.8. Information Technology Service Management Market - Israel
    • 10.6.8.1. Israel: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.6.8.2. Israel.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.6.8.3. Israel: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.6.8.4. Israel: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.6.8.5. Israel: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.6.9. Information Technology Service Management Market - South Africa
    • 10.6.9.1. South Africa: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.6.9.2. South Africa.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.6.9.3. South Africa: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.6.9.4. South Africa: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.6.9.5. South Africa: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
• 10.7. Information Technology Service Management Market - Latin America
  • 10.7.1. Latin America: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • 10.7.2. Latin America.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • 10.7.3. Latin America: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • 10.7.4. Latin America: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • 10.7.5. Latin America: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.7.6. Information Technology Service Management Market - Mexico
    • 10.7.6.1. Mexico: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.7.6.2. Mexico.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.7.6.3. Mexico: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.7.6.4. Mexico: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.7.6.5. Mexico: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.7.7. Information Technology Service Management Market - Brazil
    • 10.7.7.1. Brazil: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.7.7.2. Brazil.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.7.7.3. Brazil: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.7.7.4. Brazil: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.7.7.5. Brazil: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.7.8. Information Technology Service Management Market - Argentina
    • 10.7.8.1. Argentina: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.7.8.2. Argentina.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.7.8.3. Argentina: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.7.8.4. Argentina: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.7.8.5. Argentina: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)

11. Competitive Landscape

• 11.1. Expansion and Acquisition Analysis
  • 11.1.1. Expansion
  • 11.1.2. Acquisitions
• 11.2. Partnerships/Collaborations/Agreements/Exhibitions

12. Company Profiles

• 12.1. Atlassian Corporation Plc
  • 12.1.1. Company Overview
  • 12.1.2. Financial Performance
  • 12.1.3. Product Benchmarking
  • 12.1.4. Recent Development
• 12.2. BMC Software, Inc.
  • 12.2.1. Company Overview
  • 12.2.2. Financial Performance
  • 12.2.3. Product Benchmarking
  • 12.2.4. Recent Development
• 12.3. Cherwell Software, LLC
  • 12.3.1. Company Overview
  • 12.3.2. Financial Performance
  • 12.3.3. Product Benchmarking
  • 12.3.4. Recent Development
• 12.4. Freshworks Inc.
  • 12.4.1. Company Overview
  • 12.4.2. Financial Performance
  • 12.4.3. Product Benchmarking
  • 12.4.4. Recent Development
• 12.5. IBM Corporation
  • 12.5.1. Company Overview
  • 12.5.2. Financial Performance
  • 12.5.3. Product Benchmarking
  • 12.5.4. Recent Development
• 12.6. Ivanti, Inc.
  • 12.6.1. Company Overview
  • 12.6.2. Financial Performance
  • 12.6.3. Product Benchmarking
  • 12.6.4. Recent Development
• 12.7. Micro Focus International plc
  • 12.7.1. Company Overview
  • 12.7.2. Financial Performance
  • 12.7.3. Product Benchmarking
  • 12.7.4. Recent Development
• 12.8. ServiceNow, Inc.
  • 12.8.1. Company Overview
  • 12.8.2. Financial Performance
  • 12.8.3. Product Benchmarking
  • 12.8.4. Recent Development
• 12.9. SolarWinds Worldwide, LLC
  • 12.9.1. Company Overview
  • 12.9.2. Financial Performance
  • 12.9.3. Product Benchmarking
  • 12.9.4. Recent Development
• 12.10. SysAid Technologies Ltd.
  • 12.10.1. Company Overview
  • 12.10.2. Financial Performance
  • 12.10.3. Product Benchmarking
  • 12.10.4. Recent Development
• 12.11. TeamDynamix
  • 12.11.1. Company Overview
  • 12.11.2. Financial Performance
  • 12.11.3. Product Benchmarking
  • 12.11.4. Recent Development
• 12.12. TOPdesk B.V.
  • 12.12.1. Company Overview
  • 12.12.2. Financial Performance
  • 12.12.3. Product Benchmarking
  • 12.12.4. Recent Development
• 12.13. Vivantio Limited
  • 12.13.1. Company Overview
  • 12.13.2. Financial Performance
  • 12.13.3. Product Benchmarking
  • 12.13.4. Recent Development
• 12.14. Zendesk, Inc
  • 12.14.1. Company Overview
  • 12.14.2. Financial Performance
  • 12.14.3. Product Benchmarking
  • 12.14.4. Recent Development
• 12.15. Zoho Corporation Pvt. Ltd.
  • 12.15.1. Company Overview
  • 12.15.2. Financial Performance
  • 12.15.3. Product Benchmarking
  • 12.15.4. Recent Development