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시장보고서
상품코드
1671122
고객 서비스용 AI 시장 규모, 점유율, 동향, 업계 분석 : 제품별, 기술별, 고객 대응 채널별, 배포 방식별, 최종사용자별, 지역별 - 예측(2025-2034년)AI for Customer Service Market Size, Share, Trends, Industry Analysis Report: By Product, Technology, Customer Interaction Channel, Deployment Mode, End User, and Region - Market Forecast, 2025-2034 |
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※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.
Polaris Market Research의 최신 조사에 따르면 세계의 고객 서비스용 AI 시장 규모는 2034년까지 1,178억 7,000만 달러에 달할 전망입니다. 이 리포트는 현재 시장 역학에 대한 상세 인사이트와 향후 시장 성장에 관한 분석을 제공하고 있습니다.
고객 서비스를 위한 AI는 챗봇, 가상 비서 등 인공지능(AI) 기술을 사용하여 고객 지원을 자동화하고 강화하여 응답 시간과 전반적인 고객 경험을 개선하는 것을 말합니다.
고객 서비스용 AI를 통해 기업은 고객 데이터, 선호도, 과거 행동을 기반으로 개인화된 상호작용을 제공할 수 있으며, AI 시스템은 개별 고객 여정을 추적하고, 이 정보를 사용하여 각 상호작용을 더욱 적절하게 만들어 맞춤형 솔루션을 제공할 수 있습니다. 맞춤형 솔루션을 제공합니다. 예를 들어 AI는 고객의 과거 상호 작용을 기반으로 제품을 추천하거나, 문제를 신속하게 해결하거나, 문제 해결 절차를 제안할 수 있습니다. 이러한 수준의 개인화는 고객과의 관계를 더욱 공고히 하고 고객 만족도와 충성도를 높이는 데 도움이 됩니다. 또한 개인화된 경험은 재방문으로 이어질 가능성이 높기 때문에 브랜드 이미지 향상과 고객 유지를 원하는 기업에게 AI 기반 고객 서비스는 필수적이며, 이는 고객 서비스용 AI 시장의 성장을 가속하고 있습니다.
고객 서비스를 위한 AI 시장의 솔루션은 웹사이트, 소셜미디어, 모바일 앱 등 다양한 플랫폼에 통합되고 있습니다. 이러한 멀티채널 접근 방식을 통해 고객은 소셜미디어 메시지, 웹사이트의 챗봇 등 원하는 커뮤니케이션 채널을 통해 도움을 받을 수 있으며, AI는 이러한 모든 접점에서 일관된 지원을 제공할 수 있습니다. 제공함으로써 고객이 어떻게 소통하든 동일한 수준의 서비스를 받을 수 있도록 합니다. 또한 서로 다른 플랫폼 간에 원활하게 전환할 수 있으므로 고객이 자연스럽고 편리한 방식으로 비즈니스에 참여할 수 있으며, 고객 경험을 향상시킬 수 있습니다.
고객 서비스용 AI 시장 보고서 하이라이트
기술별로는 개인화된 응답을 생성하여 고객과의 대화 품질을 향상시키는 생성형 AI 분야가 2024년 고객 서비스용 AI 시장을 독점했습니다.
제품별로는 챗봇과 가상 비서 부문이 고객과의 상호작용을 개선하고 지원을 간소화할 수 있는 능력으로 인해 예측 기간 중 가장 빠른 성장세를 보일 것으로 예상됩니다.
2024년에는 효율적인 고객 지원을 필요로 하는 기업이 많기 때문에 북미가 고객 서비스용 AI 시장을 독점했습니다.
아시아태평양은 확대되는 디지털 경제와 기술에 정통한 인구에 힘입어 예측 기간 중 큰 점유율을 기록할 것으로 예상됩니다.
세계 주요 기업의 일례로는 Microsoft, IBM, Google, AWS, Salesforce, Atlassian, SAP, ServiceNow, Zendesk, OpenAI, Sprinkler 등을 들 수 있습니다.
목차
제1장 서론
제2장 개요
제3장 분석 방법
제4장 고객 서비스용 AI 시장 인사이트
- 시장 스냅숏
- 고객 서비스용 AI 시장 역학
- 촉진요인과 기회
- 자연언어처리의 진보
- E-Commerce 분야의 성장
- 억제요인과 과제
- 높은 초기 투자와 비용
- 촉진요인과 기회
- PESTLE 분석
- 고객 서비스용 AI 시장 동향
- 밸류체인 분석
- COVID-19의 영향 분석
제5장 세계의 고객 서비스용 AI 시장 : 제품별
- 주요 분석 결과
- 서론
- 챗봇, 가상 비서
- AI 구동형 티켓 시스템
- 감정·피드백 분석 툴
- 추천 시스템
- 기타
제6장 세계의 고객 서비스용 AI 시장 : 기술별
- 주요 분석 결과
- 생성형 AI
- 기타
제7장 세계의 고객 서비스용 AI 시장 : 고객 대응 채널별
- 주요 분석 결과
- 서론
- 텍스트·메일
- 음성
- 영상
- 옴니채널
- 기타
제8장 세계의 고객 서비스용 AI 시장 : 배포 방식별
- 주요 분석 결과
- 서론
- 클라우드
- 온프레미스
제9장 세계의 고객 서비스용 AI 시장 : 최종사용자별
- 주요 분석 결과
- 서론
- BFSI
- 정부·공공 부문
- 통신
- 소매업·E-Commerce
- 기타
제10장 세계의 고객 서비스용 AI 시장 : 지역별
- 주요 분석 결과
- 서론
- 고객 서비스용 AI 시장 평가 : 지역별(2020-2034년)
- 북미
- 북미 : 제품별(2020-2034년)
- 북미 : 기술별(2020-2034년)
- 북미 : 고객 대응 채널별(2020-2034년)
- 북미 : 배포 방식별(2020-2034년)
- 북미 : 최종사용자별(2020-2034년)
- 북미의 고객 서비스용 AI 시장
- 미국
- 캐나다
- 유럽
- 유럽 : 제품별(2020-2034년)
- 유럽 : 기술별(2020-2034년)
- 유럽 : 고객 대응 채널별(2020-2034년)
- 유럽 : 배포 방식별(2020-2034년)
- 유럽 : 최종사용자별(2020-2034년)
- 영국
- 프랑스
- 독일
- 이탈리아
- 스페인
- 네덜란드
- 러시아
- 기타 유럽
- 아시아태평양
- 아시아태평양 : 제품별(2020-2034년)
- 아시아태평양 : 기술별(2020-2034년)
- 아시아태평양 : 고객 대응 채널별(2020-2034년)
- 아시아태평양 : 배포 방식별(2020-2034년)
- 아시아태평양 : 최종사용자별(2020-2034년)
- 중국
- 인도
- 말레이시아
- 일본
- 인도네시아
- 한국
- 호주
- 기타 아시아태평양
- 중동 및 아프리카
- 중동 및 아프리카 : 제품별(2020-2034년)
- 중동 및 아프리카 : 기술별(2020-2034년)
- 중동 및 아프리카 : 고객 대응 채널별(2020-2034년)
- 중동 및 아프리카 : 배포 방식별(2020-2034년)
- 중동 및 아프리카 : 최종사용자별(2020-2034년)
- 사우디아라비아
- 아랍에미리트
- 이스라엘
- 남아프리카공화국
- 기타 중동 및 아프리카
- 라틴아메리카
- 라틴아메리카 : 제품별(2020-2034년)
- 라틴아메리카 : 기술별(2020-2034년)
- 라틴아메리카 : 고객 대응 채널별(2020-2034년)
- 라틴아메리카 : 배포 방식별(2020-2034년)
- 라틴아메리카 : 최종사용자별(2020-2034년)
- 멕시코
- 브라질
- 아르헨티나
- 기타 라틴아메리카
제11장 경쟁 구도
- 사업 확대·기업 인수 분석
- 사업 확대
- 기업 인수
- 제휴/협업/합의/공개
제12장 기업 개요
- Atlassian
- AWS
- IBM
- Microsoft
- OpenAI
- Salesforce
- SAP
- Servicenow
- Sprinkler
- Zendesk
The global AI for customer service market size is expected to reach USD 117.87 billion by 2034, according to a new study by Polaris Market Research. The report "AI for Customer Service Market Size, Share, Trends, Industry Analysis Report: By Product, Technology (Generative AI and Others), Customer Interaction Channel, Deployment Mode, End User, and Region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa) - Market Forecast, 2025-2034" gives a detailed insight into current market dynamics and provides analysis on future market growth.
AI for customer service refers to the use of artificial intelligence (AI) technologies, such as chatbots and virtual assistants, to automate and enhance customer support, improving response times and overall customer experience.
AI for customer service enables businesses to deliver personalized interactions based on customer data, preferences, and past behavior. AI systems track individual customer journeys and use this information to offer tailored solutions, making each interaction more relevant. For example, AI recommends products, resolves issues quickly, or even suggests troubleshooting steps based on a customer's previous interactions. This level of personalization helps build stronger relationships, increasing customer satisfaction and loyalty. Personalized experiences are also more likely to lead to repeat business, making AI-driven customer service essential for companies looking to improve their brand image and customer retention, thereby driving AI for customer service market expansion.
AI for customer service market solutions are being increasingly integrated across various platforms, including websites, social media, mobile apps, and more. This multi-channel approach ensures that customers have access to help through their preferred communication channel, whether it's messaging on social media or using a chatbot on a company's website. AI can provide consistent support across all these touchpoints, making sure customers receive the same level of service no matter how they interact. The ability to seamlessly transition between different platforms also improves the customer experience, as they can engage with the business in a way that feels natural and convenient to them.
AI for Customer Service Market Report Highlights
Based on technology, the generative AI segment dominated the AI for customer service market in 2024, as it improves the quality of customer interactions by creating personalized responses
By product, the chatbots and virtual assistants segment is expected to witness the fastest growth during the forecast period due to their ability to improve customer interaction and streamline support.
In 2024, North America dominated the AI for customer service market due to the presence of a large number of businesses that require efficient customer support.
Asia Pacific is expected to record a significant share during the forecast period, driven by the region's expanding digital economy and tech-savvy population.
A few of the global key market players are Microsoft, IBM, Google, AWS, Salesforce, Atlassian, SAP, ServiceNow, Zendesk, OpenAI, and Sprinkler.
Polaris market research has segmented the AI for customer service market report on the basis of product, technology, customer interaction channel, deployment mode, end users, and region:
By Product Outlook (Revenue - USD Billion, 2020-2034)
- § Chatbots and Virtual Assistants
- § AI-Driven Ticketing System
- § Sentiments and Feedback Analysis Tools
- § Recommendation Systems
- § Others
By Technology Outlook (Revenue - USD Billion, 2020-2034)
- § Generative AI
- § Others
By Customer Interaction Channel Outlook (Revenue - USD Billion, 2020-2034)
- § Text and Email
- § Voice
- § Video
- § Omnichannel
- § Others
By Deployment Mode Outlook (Revenue - USD Billion, 2020-2034)
- § Cloud
- § On-Premise
By End User Outlook (Revenue - USD Billion, 2020-2034)
- § BFSI
- § Government and Public Sector
- § Telecommunication
- § Retail and E-Commerce
- § Others
By Regional Outlook (Revenue - USD Billion, 2020-2034)
- North America
- US
- Canada
- Europe
- Germany
- UK
- France
- Italy
- Spain
- Russia
- Netherlands
- Rest of Europe
- Asia Pacific
- China
- India
- Japan
- South Korea
- Indonesia
- Malaysia
- Australia
- Rest of Asia Pacific
- Latin America
- Argentina
- Brazil
- Mexico
- Rest of Latin America
- Middle East & Africa
- UAE
- Saudi Arabia
- Israel
- South Africa
- Rest of Middle East & Africa
Table of Contents
1. Introduction
- 1.1. Report Description
- 1.1.1. Objectives of the Study
- 1.1.2. Market Scope
- 1.1.3. Assumptions
- 1.2. Stakeholders
2. Executive Summary
- 2.1. Market Highlights
3. Research Methodology
- 3.1. Overview
- 3.1.1. Data Mining
- 3.2. Data Sources
- 3.2.1. Primary Sources
- 3.2.2. Secondary Sources
4. Global AI for Customer Service Market Insights
- 4.1. AI for Customer Service Market - Deployment Mode Snapshot
- 4.2. AI for Customer Service Market Dynamics
- 4.2.1. Drivers and Opportunities
- 4.2.1.1. Advancement in Natural Language Processing
- 4.2.1.2. Growth of E-Commerce Sector
- 4.2.2. Restraints and Challenges
- 4.2.2.1. High initial investment and costs
- 4.2.1. Drivers and Opportunities
- 4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers (Moderate)
- 4.3.2. Threats of New Entrants: (Low)
- 4.3.3. Bargaining Power of Buyers (Moderate)
- 4.3.4. Threat of Substitute (Moderate)
- 4.3.5. Rivalry among existing firms (High)
- 4.4. PESTEL Analysis
- 4.5. AI for Customer Service Market Trends
- 4.6. Value Chain Analysis
- 4.7. COVID-19 Impact Analysis
5. Global AI for Customer Service Market, by Product
- 5.1. Key Findings
- 5.2. Introduction
- 5.2.1. Global AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 5.3. Chatbots and Virtual Assistants
- 1.1.1. Global AI for Customer Service Market, by Chatbots and Virtual Assistants, by Region, 2020-2034 (USD Billion)
- 5.4. AI-Driven Ticketing System
- 1.1.2. Global AI for Customer Service Market, by AI-Driven Ticketing System, by Region, 2020-2034 (USD Billion)
- 5.5. Sentiments and Feedback Analysis Tools
- 1.1.3. Global AI for Customer Service Market, by Sentiments and Feedback Analysis Tools, by Region, 2020-2034 (USD Billion)
- 5.6. Recommendation Systems
- 1.1.4. Global AI for Customer Service Market, by Recommendation Systems, by Region, 2020-2034 (USD Billion)
- 5.7. Others
- 5.7.1. Global AI for Customer Service Market, by Others, by Region, 2020-2034 (USD Billion)
6. Global AI for Customer Service Market, by Technology
- 6.1. Key Findings
- 6.2. Introduction
- 6.2.1. Global AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 6.3. Generative AI
- 6.3.1. Global AI for Customer Service Market, by Generative AI, by Region, 2020-2034 (USD Billion)
- 6.4. Others
- 6.4.1. Global AI for Customer Service Market, by Others, by Region, 2020-2034 (USD Billion)
7. Global AI for Customer Service Market, by Customer Interaction Channel
- 7.1. Key Findings
- 7.2. Introduction
- 7.2.1. Global AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 7.3. Text and Email
- 7.3.1. Global AI for Customer Service Market, by Text and Email, by Region, 2020-2034 (USD Billion)
- 7.4. Voice
- 7.4.1. Global AI for Customer Service Market, by Voice, by Region, 2020-2034 (USD Billion)
- 7.5. Video
- 7.5.1. Global AI for Customer Service Market, by Video, by Region, 2020-2034 (USD Billion)
- 7.6. Omnichannel
- 7.6.1. Global AI for Customer Service Market, by Omnichannel, by Region, 2020-2034 (USD Billion)
- 7.7. Others
- 7.7.1. Global AI for Customer Service Market, by Others, by Region, 2020-2034 (USD Billion)
8. Global AI for Customer Service Market, by Deployment Mode
- 8.1. Key Findings
- 8.2. Introduction
- 8.2.1. Global AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 8.3. Cloud
- 8.3.1. Global AI for Customer Service Market, by Cloud, by Region, 2020-2034 (USD Billion)
- 8.4. On-Premise
- 8.4.1. Global AI for Customer Service Market, by On-Premise, by Region, 2020-2034 (USD Billion)
9. Global AI for Customer Service Market, by End User
- 9.1. Key Findings
- 9.2. Introduction
- 9.2.1. Global AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 9.3. BFSI
- 9.3.1. Global AI for Customer Service Market, by BFSI, 2020-2034 (USD Billion)
- 9.4. Government and Public Sector
- 9.4.1. Global AI for Customer Service Market, by Government and Public Sector, 2020-2034 (USD Billion)
- 9.5. Telecommunication
- 9.5.1. Global AI for Customer Service Market, by Telecommunication, 2020-2034 (USD Billion)
- 9.6. Retail and E-Commerce
- 9.6.1. Global AI for Customer Service Market, by Retail and E-Commerce, 2020-2034 (USD Billion)
- 9.7. Others
- 9.7.1. Global AI for Customer Service Market, by Others, 2020-2034 (USD Billion)
10. Global AI for Customer Service Market, by Geography
- 10.1. Key Findings
- 10.2. Introduction
- 10.2.1. AI for Customer Service Market Assessment, By Geography, 2020-2034 (USD Billion)
- 10.3. AI for Customer Service Market - North America
- 10.3.1. North America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.3.2. North America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.3.3. North America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.3.4. North America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.3.5. North America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.3.6. North America: AI for Customer Service Market
- 10.3.7. AI for Customer Service Market - U.S.
- 10.3.7.1. U.S.: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.3.7.2. U.S.: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.3.7.3. U.S.: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.3.7.4. U.S.: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.3.7.5. U.S.: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.3.8. AI for Customer Service Market - Canada
- 10.3.8.1. Canada: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.3.8.2. Canada: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.3.8.3. Canada: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.3.8.4. Canada: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.3.8.5. Canada: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4. AI for Customer Service Market - Europe
- 10.4.1. Europe: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.2. Europe: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.3. Europe: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.4. Europe: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.5. Europe: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4.6. AI for Customer Service Market - UK
- 10.4.6.1. UK: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.6.2. UK: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.6.3. UK: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.6.4. UK: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.6.5. UK: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4.7. AI for Customer Service Market - France
- 10.4.7.1. France: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.7.2. France: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.7.3. France: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.7.4. France: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.7.5. France: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4.8. AI for Customer Service Market - Germany
- 10.4.8.1. Germany: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.8.2. Germany: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.8.3. Germany: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.8.4. Germany: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.8.5. Germany: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4.9. AI for Customer Service Market - Italy
- 10.4.9.1. Italy: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.9.2. Italy: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.9.3. Italy: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.9.4. Italy: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.9.5. Italy: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4.10. AI for Customer Service Market - Spain
- 10.4.10.1. Spain: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.10.2. Spain: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.10.3. Spain: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.10.4. Spain: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.10.5. Spain: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4.11. AI for Customer Service Market - Netherlands
- 10.4.11.1. Netherlands: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.11.2. Netherlands: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.11.3. Netherlands: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.11.4. Netherlands: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.11.5. Netherlands: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4.12. AI for Customer Service Market - Russia
- 10.4.12.1. Russia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.12.2. Russia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.12.3. Russia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.12.4. Russia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.12.5. Russia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.4.13. AI for Customer Service Market - Rest of Europe
- 10.4.13.1. Rest of Europe: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.4.13.2. Rest of Europe: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.4.13.3. Rest of Europe: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.4.13.4. Rest of Europe: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.4.13.5. Rest of Europe: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5. AI for Customer Service Market - Asia Pacific
- 10.5.1. Asia Pacific: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.2. Asia Pacific: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.3. Asia Pacific: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.4. Asia Pacific: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.5. Asia Pacific: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5.6. AI for Customer Service Market - China
- 10.5.6.1. China: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.6.2. China: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.6.3. China: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.6.4. China: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.6.5. China: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5.7. AI for Customer Service Market - India
- 10.5.7.1. India: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.7.2. India: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.7.3. India: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.7.4. India: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.7.5. India: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5.8. AI for Customer Service Market - Malaysia
- 10.5.8.1. Malaysia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.8.2. Malaysia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.8.3. Malaysia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.8.4. Malaysia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.8.5. Malaysia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5.9. AI for Customer Service Market - Japan
- 10.5.9.1. Japan: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.9.2. Japan: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.9.3. Japan: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.9.4. Japan: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.9.5. Japan: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5.10. AI for Customer Service Market - Indonesia
- 10.5.10.1. Indonesia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.10.2. Indonesia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.10.3. Indonesia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.10.4. Indonesia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.10.5. Indonesia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5.11. AI for Customer Service Market - South Korea
- 10.5.11.1. South Korea: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.11.2. South Korea: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.11.3. South Korea: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.11.4. South Korea: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.11.5. South Korea: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5.12. AI for Customer Service Market - Australia
- 10.5.12.1. Australia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.12.2. Australia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.12.3. Australia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.12.4. Australia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.12.5. Australia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.5.13. AI for Customer Service Market - Rest of Asia Pacific
- 10.5.13.1. Rest of Asia Pacific: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.5.13.2. Rest of Asia Pacific: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.5.13.3. Rest of Asia Pacific: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.5.13.4. Rest of Asia Pacific: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.5.13.5. Rest of Asia Pacific: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.6. AI for Customer Service Market - Middle East & Africa
- 10.6.1. Middle East & Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.6.2. Middle East & Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.6.3. Middle East & Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.6.4. Middle East & Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.6.5. Middle East & Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.6.6. AI for Customer Service Market - Saudi Arabia
- 10.6.6.1. Saudi Arabia: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.6.6.2. Saudi Arabia: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.6.6.3. Saudi Arabia: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.6.6.4. Saudi Arabia: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.6.6.5. Saudi Arabia: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.6.7. AI for Customer Service Market - UAE
- 10.6.7.1. UAE: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.6.7.2. UAE: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.6.7.3. UAE: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.6.7.4. UAE: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.6.7.5. UAE: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.6.8. AI for Customer Service Market - Israel
- 10.6.8.1. Israel: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.6.8.2. Israel: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.6.8.3. Israel: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.6.8.4. Israel: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.6.8.5. Israel: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.6.9. AI for Customer Service Market - South Africa
- 10.6.9.1. South Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.6.9.2. South Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.6.9.3. South Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.6.9.4. South Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.6.9.5. South Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.6.10. AI for Customer Service Market - Rest of Middle East & Africa
- 10.6.10.1. Rest of Middle East & Africa: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.6.10.2. Rest of Middle East & Africa: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.6.10.3. Rest of Middle East & Africa: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.6.10.4. Rest of Middle East & Africa: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.6.10.5. Rest of Middle East & Africa: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.7. AI for Customer Service Market - Latin America
- 10.7.1. Latin America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.7.2. Latin America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.7.3. Latin America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.7.4. Latin America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.7.5. Latin America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.7.6. AI for Customer Service Market - Mexico
- 10.7.6.1. Mexico: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.7.6.2. Mexico: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.7.6.3. Mexico: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.7.6.4. Mexico: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.7.6.5. Mexico: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.7.7. AI for Customer Service Market - Brazil
- 10.7.7.1. Brazil: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.7.7.2. Brazil: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.7.7.3. Brazil: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.7.7.4. Brazil: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.7.7.5. Brazil: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.7.8. AI for Customer Service Market - Argentina
- 10.7.8.1. Argentina: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.7.8.2. Argentina: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.7.8.3. Argentina: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.7.8.4. Argentina: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.7.8.5. Argentina: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
- 10.7.9. AI for Customer Service Market - Rest of Latin America
- 10.7.9.1. Rest of Latin America: AI for Customer Service Market, by Product, 2020-2034 (USD Billion)
- 10.7.9.2. Rest of Latin America: AI for Customer Service Market, by Technology, 2020-2034 (USD Billion)
- 10.7.9.3. Rest of Latin America: AI for Customer Service Market, by Customer Interaction Channel, 2020-2034 (USD Billion)
- 10.7.9.4. Rest of Latin America: AI for Customer Service Market, by Deployment Mode, 2020-2034 (USD Billion)
- 10.7.9.5. Rest of Latin America: AI for Customer Service Market, by End User, 2020-2034 (USD Billion)
11. Competitive Landscape
- 11.1. Expansion and Acquisition Analysis
- 11.1.1. Expansion
- 11.1.2. Acquisitions
- 11.2. Partnerships/Collaborations/Agreements/Exhibitions
12. Company Profiles
- 12.1. Atlassian
- 12.1.1. Company Overview
- 12.1.2. Financial Performance
- 12.1.3. Product Benchmarking
- 12.1.4. Recent Development
- 12.2. AWS
- 12.2.1. Company Overview
- 12.2.2. Financial Performance
- 12.2.3. Product Benchmarking
- 12.2.4. Recent Development
- 12.3. Google
- 12.3.1. Company Overview
- 12.3.2. Financial Performance
- 12.3.3. Product Benchmarking
- 12.3.4. Recent Development
- 12.4. IBM
- 12.4.1. Company Overview
- 12.4.2. Financial Performance
- 12.4.3. Product Benchmarking
- 12.4.4. Recent Development
- 12.5. Microsoft
- 12.5.1. Company Overview
- 12.5.2. Financial Performance
- 12.5.3. Product Benchmarking
- 12.5.4. Recent Development
- 12.6. OpenAI
- 12.6.1. Company Overview
- 12.6.2. Financial Performance
- 12.6.3. Product Benchmarking
- 12.6.4. Recent Development
- 12.7. Salesforce
- 12.7.1. Company Overview
- 12.7.2. Financial Performance
- 12.7.3. Product Benchmarking
- 12.7.4. Recent Development
- 12.8. SAP
- 12.8.1. Company Overview
- 12.8.2. Financial Performance
- 12.8.3. Product Benchmarking
- 12.8.4. Recent Development
- 12.9. Servicenow
- 12.9.1. Company Overview
- 12.9.2. Financial Performance
- 12.9.3. Product Benchmarking
- 12.9.4. Recent Development
- 12.10. Sprinkler
- 12.10.1. Company Overview
- 12.10.2. Financial Performance
- 12.10.3. Product Benchmarking
- 12.10.4. Recent Development
- 12.11. Zendesk
- 12.11.1. Company Overview
- 12.11.2. Financial Performance
- 12.11.3. Product Benchmarking
- 12.11.4. Recent Development
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