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시장보고서
상품코드
1872023
클라우드 기반 PBX : 세계 시장 점유율과 순위, 총판매량 및 수요 예측(2025-2031년)Cloud-based PBX - Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031 |
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QYResearch
세계의 클라우드 기반 PBX 시장 규모는 2024년에 52억 6,600만 달러로 추정되며, 2025-2031년의 예측 기간에 CAGR 18.9%로 성장하며, 2031년까지 178억 2,200만 달러로 확대할 것으로 예측됩니다.
클라우드 기반의 PBX(Private Branch Exchange)는 기존의 On-Premise형 하드웨어가 아닌 인터넷을 통해 작동하는 가상 전화 시스템입니다. 이를 통해 기업은 타사 서비스 프로바이더가 제공하는 클라우드 인프라를 통해 수신 및 발신 통화, 음성 메일, 통화 라우팅, 기타 전화 기능을 관리할 수 있습니다. 클라우드 기반 PBX를 도입하면 조직은 통신 시스템을 쉽게 확장할 수 있고, 유지보수 비용을 절감할 수 있으며, 스마트폰, 데스크톱, IP 전화 등 인터넷 지원 장치를 통해 원격 또는 분산된 팀을 지원할 수 있습니다.
클라우드 기반 PBX 시장은 전 세계적인 디지털 통신으로의 전환과 확장성 및 비용 효율성이 뛰어난 기업용 전화 솔루션에 대한 수요 증가를 배경으로 지난 10년간 급속한 성장세를 보이고 있습니다. 북미는 조기 도입, 성숙한 IT 인프라, 주요 기술 공급자의 강력한 존재감으로 인해 현재도 세계 시장의 50% 이상의 매출 점유율을 차지하며 선도적인 위치를 유지하고 있습니다. 유럽과 아시아태평양은 주요 시장으로 통신 시스템 현대화 및 원격/하이브리드 근무 형태에 대한 지원을 원하는 기업 사이에서 관심이 높아지고 있습니다. 이들 지역의 광대역 네트워크와 5G 연결의 지속적인 확장은 5G 도입을 더욱 가속화할 것으로 예측됩니다.
클라우드 기반 PBX 시장의 주요 개발 부문은 대기업으로 전체 매출의 약 68%를 차지합니다. 이들 조직은 특히 복잡한 다중 거점 운영 관리에서 클라우드 호스팅 시스템의 확장성, 유연성, 비용 효율성에 매력을 느끼고 있습니다. 다른 클라우드 기반 비즈니스 용도과의 통합 가능성도 통합 통신 플랫폼을 원하는 대기업에게 클라우드 PBX를 매력적인 선택지로 만들고 있습니다. 중소기업(SME)은 전통적으로 도입이 늦었지만, 최근 저렴한 가격과 사용자 친화적인 솔루션의 발전으로 소규모 사업자의 도입이 꾸준히 증가하고 있습니다.
경쟁 환경은 기존 기술 대기업과 전문 통신 사업자가 모두 존재한다는 특징이 있습니다. 마이크로소프트, 시스코, 미텔 네트웍스, 링센트럴, 벨라이즌 등 주요 업체들이 시장을 주도하고 있으며, 전 세계 매출 점유율의 55% 이상을 차지하고 있습니다. 이들 기업은 강력한 제품 포트폴리오, 전략적 파트너십, 통합된 클라우드 생태계를 활용하여 경쟁 우위를 유지하고 있습니다. 반면, 넥티바, 3CX, 산고마 등 신흥 업체들은 맞춤형 서비스와 공격적인 가격 전략을 통해 지속적으로 혁신을 일으키며 틈새 시장을 공략하고 있습니다.
향후 전망으로는 조직이 원격 협업, 비용 절감, 디지털 전환을 점점 더 우선시함에 따라 시장은 꾸준히 성장할 것으로 예측됩니다. 스마트 콜 라우팅, 음성 분석, 가상 비서 등 AI 탑재 기능의 통합으로 클라우드 PBX 시스템의 가치 제안은 더욱 강화될 것입니다.
이 보고서는 세계의 클라우드 기반 PBX 시장에 대한 종합적인 분석을 제공하는 것을 목표로 합니다. 총매출액, 주요 기업의 시장 점유율 및 순위, 지역별, 국가별, 유형별, 용도별 클라우드 기반 PBX 분석에 초점을 맞춥니다.
클라우드 기반 PBX 시장 규모, 추정 및 예측은 2024년을 기준 연도로 하여 2020-2031년의 과거 데이터와 예측 데이터를 기반으로 한 매출액으로 제시되었습니다. 정량적 분석과 정성적 분석을 통해 독자들이 클라우드 기반 PBX에 대한 비즈니스/성장 전략 수립, 시장 경쟁 평가, 현재 시장에서의 포지셔닝 분석, 정보에 입각한 비즈니스 의사결정을 내릴 수 있도록 돕습니다.
시장 세분화
기업별
- Microsoft
- Cisco
- Mitel Networks
- RingCentral
- Verizon
- MegaPath
- Nextiva
- 3CX
- Estech Systems
- 8x8
- Sangoma
- Panasonic
- NetFortris
- TPX Communications
유형별 부문
- 무제한 클라우드 PBX
- 미터형 클라우드 PBX
용도별 부문
- 중소기업
- 대기업
지역별
- 북미
- 미국
- 캐나다
- 아시아태평양
- 중국
- 일본
- 한국
- 동남아시아
- 인도
- 호주
- 기타 아시아태평양
- 유럽
- 독일
- 프랑스
- 영국
- 이탈리아
- 네덜란드
- 북유럽 국가
- 기타 유럽
- 라틴아메리카
- 멕시코
- 브라질
- 기타 라틴아메리카
- 중동 및 아프리카
- 튀르키예
- 사우디아라비아
- 아랍에미리트
- 기타 중동 및 아프리카
자주 묻는 질문
The global market for Cloud-based PBX was estimated to be worth US$ 5266 million in 2024 and is forecast to a readjusted size of US$ 17822 million by 2031 with a CAGR of 18.9% during the forecast period 2025-2031.
Cloud-based PBX (Private Branch Exchange) is a virtual phone system that operates over the internet rather than through traditional on-premises hardware. It allows businesses to manage inbound and outbound calls, voicemail, call routing, and other telephony functions using cloud infrastructure provided by a third-party service provider. With cloud-based PBX, organizations can scale their communication systems easily, reduce maintenance costs, and support remote or distributed teams through internet-enabled devices such as smartphones, desktops, or IP phones.
The Cloud-based PBX market has experienced rapid growth over the past decade, driven by the global shift toward digital communication and the increasing demand for scalable and cost-effective enterprise telephony solutions. North America currently dominates the global market, accounting for over 50% of total revenue share, due to early adoption, mature IT infrastructure, and strong presence of leading technology providers. Europe and Asia-Pacific follow as significant markets, with growing interest among businesses seeking to modernize their communication systems and support remote and hybrid work models. The continued expansion of broadband networks and 5G connectivity in these regions is expected to further accelerate adoption.
Large enterprises represent the primary application segment in the cloud-based PBX market, contributing around 68% of the total revenue. These organizations are drawn to the scalability, flexibility, and cost-efficiency of cloud-hosted systems, especially for managing complex, multi-location operations. The ability to integrate with other cloud-based business applications also makes cloud PBX attractive for large enterprises seeking unified communication platforms. While SMEs have historically been slower to adopt, recent advancements in affordable and user-friendly solutions are steadily increasing adoption among smaller businesses as well.
The competitive landscape is marked by the presence of both established tech giants and specialized communication providers. Major players such as Microsoft, Cisco, Mitel Networks, RingCentral, and Verizon lead the market, collectively holding over 55% of the global revenue share. These companies leverage robust product portfolios, strategic partnerships, and integrated cloud ecosystems to maintain a competitive edge. Meanwhile, emerging players like Nextiva, 3CX, and Sangoma continue to innovate and capture niche segments through tailored services and aggressive pricing strategies.
Looking forward, the market is expected to grow steadily as organizations increasingly prioritize remote collaboration, cost savings, and digital transformation. The integration of AI-powered features such as smart call routing, voice analytics, and virtual assistants will further enhance the value proposition of cloud PBX systems.
This report aims to provide a comprehensive presentation of the global market for Cloud-based PBX, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Cloud-based PBX by region & country, by Type, and by Application.
The Cloud-based PBX market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Cloud-based PBX.
Market Segmentation
By Company
- Microsoft
- Cisco
- Mitel Networks
- RingCentral
- Verizon
- MegaPath
- Nextiva
- 3CX
- Estech Systems
- 8x8
- Sangoma
- Panasonic
- NetFortris
- TPX Communications
Segment by Type
- Unlimited Cloud PBX
- Metered Cloud PBX
Segment by Application
- SMEs
- Large Enterprises
By Region
- North America
- United States
- Canada
- Asia-Pacific
- China
- Japan
- South Korea
- Southeast Asia
- India
- Australia
- Rest of Asia-Pacific
- Europe
- Germany
- France
- U.K.
- Italy
- Netherlands
- Nordic Countries
- Rest of Europe
- Latin America
- Mexico
- Brazil
- Rest of Latin America
- Middle East & Africa
- Turkey
- Saudi Arabia
- UAE
- Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Cloud-based PBX company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Cloud-based PBX in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Cloud-based PBX in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
Table of Contents
1 Market Overview
- 1.1 Cloud-based PBX Product Introduction
- 1.2 Global Cloud-based PBX Market Size Forecast (2020-2031)
- 1.3 Cloud-based PBX Market Trends & Drivers
- 1.3.1 Cloud-based PBX Industry Trends
- 1.3.2 Cloud-based PBX Market Drivers & Opportunity
- 1.3.3 Cloud-based PBX Market Challenges
- 1.3.4 Cloud-based PBX Market Restraints
- 1.4 Assumptions and Limitations
- 1.5 Study Objectives
- 1.6 Years Considered
2 Competitive Analysis by Company
- 2.1 Global Cloud-based PBX Players Revenue Ranking (2024)
- 2.2 Global Cloud-based PBX Revenue by Company (2020-2025)
- 2.3 Key Companies Cloud-based PBX Manufacturing Base Distribution and Headquarters
- 2.4 Key Companies Cloud-based PBX Product Offered
- 2.5 Key Companies Time to Begin Mass Production of Cloud-based PBX
- 2.6 Cloud-based PBX Market Competitive Analysis
- 2.6.1 Cloud-based PBX Market Concentration Rate (2020-2025)
- 2.6.2 Global 5 and 10 Largest Companies by Cloud-based PBX Revenue in 2024
- 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-based PBX as of 2024)
- 2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
- 3.1 Introduction by Type
- 3.1.1 Unlimited Cloud PBX
- 3.1.2 Metered Cloud PBX
- 3.2 Global Cloud-based PBX Sales Value by Type
- 3.2.1 Global Cloud-based PBX Sales Value by Type (2020 VS 2024 VS 2031)
- 3.2.2 Global Cloud-based PBX Sales Value, by Type (2020-2031)
- 3.2.3 Global Cloud-based PBX Sales Value, by Type (%) (2020-2031)
4 Segmentation by Application
- 4.1 Introduction by Application
- 4.1.1 SMEs
- 4.1.2 Large Enterprises
- 4.2 Global Cloud-based PBX Sales Value by Application
- 4.2.1 Global Cloud-based PBX Sales Value by Application (2020 VS 2024 VS 2031)
- 4.2.2 Global Cloud-based PBX Sales Value, by Application (2020-2031)
- 4.2.3 Global Cloud-based PBX Sales Value, by Application (%) (2020-2031)
5 Segmentation by Region
- 5.1 Global Cloud-based PBX Sales Value by Region
- 5.1.1 Global Cloud-based PBX Sales Value by Region: 2020 VS 2024 VS 2031
- 5.1.2 Global Cloud-based PBX Sales Value by Region (2020-2025)
- 5.1.3 Global Cloud-based PBX Sales Value by Region (2026-2031)
- 5.1.4 Global Cloud-based PBX Sales Value by Region (%), (2020-2031)
- 5.2 North America
- 5.2.1 North America Cloud-based PBX Sales Value, 2020-2031
- 5.2.2 North America Cloud-based PBX Sales Value by Country (%), 2024 VS 2031
- 5.3 Europe
- 5.3.1 Europe Cloud-based PBX Sales Value, 2020-2031
- 5.3.2 Europe Cloud-based PBX Sales Value by Country (%), 2024 VS 2031
- 5.4 Asia Pacific
- 5.4.1 Asia Pacific Cloud-based PBX Sales Value, 2020-2031
- 5.4.2 Asia Pacific Cloud-based PBX Sales Value by Region (%), 2024 VS 2031
- 5.5 South America
- 5.5.1 South America Cloud-based PBX Sales Value, 2020-2031
- 5.5.2 South America Cloud-based PBX Sales Value by Country (%), 2024 VS 2031
- 5.6 Middle East & Africa
- 5.6.1 Middle East & Africa Cloud-based PBX Sales Value, 2020-2031
- 5.6.2 Middle East & Africa Cloud-based PBX Sales Value by Country (%), 2024 VS 2031
6 Segmentation by Key Countries/Regions
- 6.1 Key Countries/Regions Cloud-based PBX Sales Value Growth Trends, 2020 VS 2024 VS 2031
- 6.2 Key Countries/Regions Cloud-based PBX Sales Value, 2020-2031
- 6.3 United States
- 6.3.1 United States Cloud-based PBX Sales Value, 2020-2031
- 6.3.2 United States Cloud-based PBX Sales Value by Type (%), 2024 VS 2031
- 6.3.3 United States Cloud-based PBX Sales Value by Application, 2024 VS 2031
- 6.4 Europe
- 6.4.1 Europe Cloud-based PBX Sales Value, 2020-2031
- 6.4.2 Europe Cloud-based PBX Sales Value by Type (%), 2024 VS 2031
- 6.4.3 Europe Cloud-based PBX Sales Value by Application, 2024 VS 2031
- 6.5 China
- 6.5.1 China Cloud-based PBX Sales Value, 2020-2031
- 6.5.2 China Cloud-based PBX Sales Value by Type (%), 2024 VS 2031
- 6.5.3 China Cloud-based PBX Sales Value by Application, 2024 VS 2031
- 6.6 Japan
- 6.6.1 Japan Cloud-based PBX Sales Value, 2020-2031
- 6.6.2 Japan Cloud-based PBX Sales Value by Type (%), 2024 VS 2031
- 6.6.3 Japan Cloud-based PBX Sales Value by Application, 2024 VS 2031
- 6.7 South Korea
- 6.7.1 South Korea Cloud-based PBX Sales Value, 2020-2031
- 6.7.2 South Korea Cloud-based PBX Sales Value by Type (%), 2024 VS 2031
- 6.7.3 South Korea Cloud-based PBX Sales Value by Application, 2024 VS 2031
- 6.8 Southeast Asia
- 6.8.1 Southeast Asia Cloud-based PBX Sales Value, 2020-2031
- 6.8.2 Southeast Asia Cloud-based PBX Sales Value by Type (%), 2024 VS 2031
- 6.8.3 Southeast Asia Cloud-based PBX Sales Value by Application, 2024 VS 2031
- 6.9 India
- 6.9.1 India Cloud-based PBX Sales Value, 2020-2031
- 6.9.2 India Cloud-based PBX Sales Value by Type (%), 2024 VS 2031
- 6.9.3 India Cloud-based PBX Sales Value by Application, 2024 VS 2031
7 Company Profiles
- 7.1 Microsoft
- 7.1.1 Microsoft Profile
- 7.1.2 Microsoft Main Business
- 7.1.3 Microsoft Cloud-based PBX Products, Services and Solutions
- 7.1.4 Microsoft Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.1.5 Microsoft Recent Developments
- 7.2 Cisco
- 7.2.1 Cisco Profile
- 7.2.2 Cisco Main Business
- 7.2.3 Cisco Cloud-based PBX Products, Services and Solutions
- 7.2.4 Cisco Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.2.5 Cisco Recent Developments
- 7.3 Mitel Networks
- 7.3.1 Mitel Networks Profile
- 7.3.2 Mitel Networks Main Business
- 7.3.3 Mitel Networks Cloud-based PBX Products, Services and Solutions
- 7.3.4 Mitel Networks Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.3.5 Mitel Networks Recent Developments
- 7.4 RingCentral
- 7.4.1 RingCentral Profile
- 7.4.2 RingCentral Main Business
- 7.4.3 RingCentral Cloud-based PBX Products, Services and Solutions
- 7.4.4 RingCentral Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.4.5 RingCentral Recent Developments
- 7.5 Verizon
- 7.5.1 Verizon Profile
- 7.5.2 Verizon Main Business
- 7.5.3 Verizon Cloud-based PBX Products, Services and Solutions
- 7.5.4 Verizon Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.5.5 Verizon Recent Developments
- 7.6 MegaPath
- 7.6.1 MegaPath Profile
- 7.6.2 MegaPath Main Business
- 7.6.3 MegaPath Cloud-based PBX Products, Services and Solutions
- 7.6.4 MegaPath Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.6.5 MegaPath Recent Developments
- 7.7 Nextiva
- 7.7.1 Nextiva Profile
- 7.7.2 Nextiva Main Business
- 7.7.3 Nextiva Cloud-based PBX Products, Services and Solutions
- 7.7.4 Nextiva Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.7.5 Nextiva Recent Developments
- 7.8 3CX
- 7.8.1 3CX Profile
- 7.8.2 3CX Main Business
- 7.8.3 3CX Cloud-based PBX Products, Services and Solutions
- 7.8.4 3CX Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.8.5 3CX Recent Developments
- 7.9 Estech Systems
- 7.9.1 Estech Systems Profile
- 7.9.2 Estech Systems Main Business
- 7.9.3 Estech Systems Cloud-based PBX Products, Services and Solutions
- 7.9.4 Estech Systems Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.9.5 Estech Systems Recent Developments
- 7.10 8x8
- 7.10.1 8x8 Profile
- 7.10.2 8x8 Main Business
- 7.10.3 8x8 Cloud-based PBX Products, Services and Solutions
- 7.10.4 8x8 Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.10.5 8x8 Recent Developments
- 7.11 Sangoma
- 7.11.1 Sangoma Profile
- 7.11.2 Sangoma Main Business
- 7.11.3 Sangoma Cloud-based PBX Products, Services and Solutions
- 7.11.4 Sangoma Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.11.5 Sangoma Recent Developments
- 7.12 Panasonic
- 7.12.1 Panasonic Profile
- 7.12.2 Panasonic Main Business
- 7.12.3 Panasonic Cloud-based PBX Products, Services and Solutions
- 7.12.4 Panasonic Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.12.5 Panasonic Recent Developments
- 7.13 NetFortris
- 7.13.1 NetFortris Profile
- 7.13.2 NetFortris Main Business
- 7.13.3 NetFortris Cloud-based PBX Products, Services and Solutions
- 7.13.4 NetFortris Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.13.5 NetFortris Recent Developments
- 7.14 TPX Communications
- 7.14.1 TPX Communications Profile
- 7.14.2 TPX Communications Main Business
- 7.14.3 TPX Communications Cloud-based PBX Products, Services and Solutions
- 7.14.4 TPX Communications Cloud-based PBX Revenue (US$ Million) & (2020-2025)
- 7.14.5 TPX Communications Recent Developments
8 Industry Chain Analysis
- 8.1 Cloud-based PBX Industrial Chain
- 8.2 Cloud-based PBX Upstream Analysis
- 8.2.1 Key Raw Materials
- 8.2.2 Raw Materials Key Suppliers
- 8.2.3 Manufacturing Cost Structure
- 8.3 Midstream Analysis
- 8.4 Downstream Analysis (Customers Analysis)
- 8.5 Sales Model and Sales Channels
- 8.5.1 Cloud-based PBX Sales Model
- 8.5.2 Sales Channel
- 8.5.3 Cloud-based PBX Distributors
9 Research Findings and Conclusion
10 Appendix
- 10.1 Research Methodology
- 10.1.1 Methodology/Research Approach
- 10.1.1.1 Research Programs/Design
- 10.1.1.2 Market Size Estimation
- 10.1.1.3 Market Breakdown and Data Triangulation
- 10.1.2 Data Source
- 10.1.2.1 Secondary Sources
- 10.1.2.2 Primary Sources
- 10.1.1 Methodology/Research Approach
- 10.2 Author Details
- 10.3 Disclaimer
