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시장보고서
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1872149

고객 케어 BPO : 세계 시장 점유율과 순위, 총판매량 및 수요 예측(2025-2031년)

Customer Care BPO - Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
발행일: | 리서치사: QYResearch | 페이지 정보: 영문 | 배송안내 : 2-3일 (영업일 기준)

    
    
    




■ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송일정은 문의해 주시기 바랍니다.

세계의 고객 케어 BPO 시장 규모는 2024년에 671억 2,400만 달러로 추정되며, 2025-2031년의 예측 기간 중 CAGR 5.8%로 성장하며, 2031년까지 969억 5,500만 달러로 확대할 것으로 예측됩니다.

CC-BPO(Customer Care Business Process Outsourcing)는 고객 서비스 관련 업무를 제3의 전문 서비스 프로바이더에 위탁하는 것을 말합니다. 이러한 서비스에는 문의 대응, 기술 지원, 불만 관리, 옴니채널 대응(전화, 이메일, 소셜미디어), 데이터 분석 등이 포함됩니다. CC-BPO는 인공지능(AI), 자동화 툴, 세계 및 다국어 지원 팀을 통합하여 기업에게 24시간 365일 효율적인 대응, 비용 최적화, 고객 경험 향상을 실현하는 솔루션을 제공합니다. CC-BPO의 핵심 가치는 전문적이고 대규모의 서비스를 활용하여 고객 만족도와 충성도를 높이면서 자원을 확보하여 핵심 사업 운영에 집중할 수 있다는 점에 있습니다.

세계 고객관리 BPO의 주요 업체로는 텔레퍼포먼스 SA, 컨버지스, 알버트, 사이크스 기업, 아텐트 등이 있으며, 전체 시장의 약 20%를 점유하고 있습니다. 유럽이 가장 큰 시장이며, 점유율은 30%를 넘어섰습니다. 제품 유형으로는 온쇼어 아웃소싱과 오프쇼어 아웃소싱으로 분류됩니다. 가장 일반적인 제품은 온쇼어 아웃소싱이며, 점유율은 63% 이상입니다. 용도별로는 통신-IT, BFSI(은행-금융-보험), 의료-생명과학, 정부-공공, 소매-소비재, 기타 분야에서 폭넓게 활용되고 있습니다. 통신-IT 분야가 가장 큰 용도이며, 40% 이상의 점유율을 차지하고 있습니다.

시장 개발 기회와 주요 촉진요인

1. 기술 융합과 지능화를 통한 서비스 효율의 변화: AI가 초래하는 서비스 효율의 재구성

인공지능(AI)과 자동화 기술은 BPO 산업 환경을 크게 변화시키고 있습니다. 중국 넷멘테크놀러지 등 주요 서비스 프로바이더는 'AI+BPO' 모델을 활용하여 챗봇, 음성 인식, 인간 운영자를 원활하게 통합함으로써 비용을 43% 절감하고 고객 만족도를 3% 향상시켰습니다(사례: 심천의 한 스포츠 브랜드는 연간 372만 위안의 비용을 절감했다). 372만 위안 절감). AI 기반 빅데이터 분석은 고객 행동에 대한 인사이트를 제공하여 개인화된 서비스와 교차판매를 촉진합니다. WiseGuy는 BPO 분야의 AI 보급률이 2032년까지 60%를 넘어 산업 고도화의 핵심 동력이 될 것으로 전망하고 있습니다.

2. 옴니채널 수요의 급격한 확대와 신흥 시장의 혜택

세계적인 디지털화 흐름 속에서 소비자들은 소셜미디어, 인스턴트 메시징, 비디오 등 플랫폼을 넘나드는 원활한 서비스 경험을 기대하고 있으며, 옴니채널 대응은 기업에게 필수적인 요소로 자리 잡았습니다. BPO 서비스 프로바이더는 통합 커뮤니케이션 플랫폼과의 통합을 통해 응답 시간을 20초 이내로 단축하고 고객 유지율을 15% 향상시킬 수 있습니다. 15 동시에 영어를 구사하는 인력풀과 비용 우위(인건비가 유럽과 미국보다 40-60% 저렴)를 가진 아시아태평양은 유럽과 미국 기업의 오프쇼어 아웃소싱을 가속화하고 있습니다. 인도와 필리핀이 전 세계 오프쇼어 시장의 70%를 차지하는 반면, 베트남과 말레이시아는 연평균 8%의 성장률을 보이며 신흥 거점으로 부상하고 있습니다.

3. 수직 산업 심화 및 규정 준수가 성장을 주도합니다.

BFSI(은행, 금융, 보험) 및 의료 분야의 엄격한 규제 요건이 전문 아웃소싱 수요를 견인하고 있습니다. 예를 들어 의료 BPO는 HIPAA(미국) 및 GDPR(EU 개인정보보호규정)(EU)의 데이터 보안 표준 준수가 필수적이며, 서비스 프로바이더는 인증 장벽을 통해 경쟁 우위를 구축하고 있습니다. 또한 전 세계에서 E-Commerce의 확대(2030년까지 8조 8,000억 달러에 달할 것으로 예상)는 소매 업계의 아웃소싱형 고객 서비스 수요의 급격한 증가를 주도하고 있습니다. '프로모션 기간 중 유연한 상담원 배치'와 같은 맞춤형 솔루션은 기업이 트래픽 피크에 대응하는 데 도움이 되고 있습니다.

이 보고서는 세계 고객 관리 BPO 시장에 대해 총매출액, 주요 기업의 시장 점유율 및 순위를 중심으로 지역별, 국가별, 유형별, 용도별 분석을 종합적으로 제시하는 것을 목적으로 합니다.

고객관리 BPO 시장 규모, 추정 및 예측은 2024년을 기준 연도로 하여 2020-2031년 기간의 과거 데이터와 예측 데이터를 포함하는 매출액으로 제시되었습니다. 정량적 분석과 정성적 분석을 통해 독자들이 비즈니스/성장 전략을 수립하고, 시장 경쟁 구도를 평가하고, 현재 시장에서의 위치를 분석하고, 고객관리 BPO에 대한 정보에 입각한 비즈니스 의사결정을 내릴 수 있도록 돕습니다.

시장 세분화

기업별

  • Teleperformance SA
  • Convergys
  • Arvato
  • Sykes Enterprises
  • Atento
  • TeleTech Holdings
  • Serco
  • Acticall(Sitel)
  • Alorica
  • Webhelp
  • Amdocs
  • Transcom
  • Comdata
  • West Corporation
  • Infosys BPM
  • StarTek Inc
  • RAASY
  • Beijing Honglian Jiuwu Information Industry Co., Ltd.
  • Shanghai Trans Universe Information Technology Service Co., Ltd.
  • CCRC

유형별 부문

  • 온쇼어 아웃소싱
  • 오프쇼어 아웃소싱

용도별 부문

  • 통신·IT
  • BFSI 아웃소싱
  • 헬스케어 및 생명과학
  • 정부·공공기관
  • 소매업 및 소비재
  • 기타

지역별

  • 북미
    • 미국
    • 캐나다
  • 아시아태평양
    • 중국
    • 일본
    • 한국
    • 동남아시아
    • 인도
    • 호주
    • 기타 아시아태평양
  • 유럽
    • 독일
    • 프랑스
    • 영국
    • 이탈리아
    • 네덜란드
    • 북유럽 국가
    • 기타 유럽
  • 라틴아메리카
    • 멕시코
    • 브라질
    • 기타 라틴아메리카
  • 중동 및 아프리카
    • 튀르키예
    • 사우디아라비아
    • 아랍에미리트
    • 기타 중동 및 아프리카
KSA 25.12.04

자주 묻는 질문

  • 2024년 세계 고객 케어 BPO 시장 규모는 어떻게 되나요?
  • CC-BPO의 주요 서비스는 무엇인가요?
  • 세계 고객 관리 BPO 시장의 주요 업체는 어디인가요?
  • AI와 자동화 기술이 BPO 산업에 미치는 영향은 무엇인가요?
  • 옴니채널 수요의 급격한 확대가 BPO 시장에 미치는 영향은 무엇인가요?
  • BFSI 및 의료 분야의 규제가 BPO 시장에 미치는 영향은 무엇인가요?

The global market for Customer Care BPO was estimated to be worth US$ 67124 million in 2024 and is forecast to a readjusted size of US$ 96955 million by 2031 with a CAGR of 5.8% during the forecast period 2025-2031.

Customer Care Business Process Outsourcing (CC-BPO) involves outsourcing customer service-related processes to a third-party professional service provider. These services encompass inquiry handling, technical support, complaint management, omnichannel engagement (phone, email, and social media), and data analysis. By integrating artificial intelligence (AI), automation tools, and a global, multilingual team, CC-BPO provides businesses with solutions that deliver 24/7 efficient response, cost optimization, and an enhanced customer experience. CC-BPO's core value lies in freeing up resources to focus on core business operations while leveraging specialized, scaled services to enhance customer satisfaction and loyalty.

Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

Market Development Opportunities and Key Drivers

1. Technological Convergence and Intelligent Upgrades: AI Reshapes Service Efficiency

Artificial intelligence and automation technologies are profoundly reshaping the BPO industry landscape. Leading service providers, such as China Netmeng Technology, are leveraging the "AI + BPO" model, seamlessly integrating chatbots, voice recognition, and human agents to achieve a 43% cost reduction and a 3% increase in customer satisfaction (case study: a Shenzhen sports brand saved 3.72 million yuan annually). AI-driven big data analytics further empower companies to unlock insights into customer behavior, driving personalized services and cross-selling. WiseGuy predicts that AI penetration in BPO will exceed 60% by 2032, becoming a core driver of industry upgrading.

2. Explosive Omnichannel Demand and the Dividends of Emerging Markets

Amid the global wave of digitalization, consumers expect a seamless service experience across platforms (social media, instant messaging, and video), making omnichannel support a necessity for businesses. By integrating with unified communications platforms, BPO service providers can reduce response times to under 20 seconds and increase customer retention by 15%. 15 At the same time, the Asia-Pacific region, with its English-speaking talent pool and cost advantages (labor costs are 40%-60% lower than those in Europe and the United States), is attracting European and American companies to accelerate their offshore outsourcing efforts. India and the Philippines account for 70% of the global offshore market, while Vietnam and Malaysia are emerging as emerging hubs with an average annual growth rate of 8%.

3. Deepening of vertical industries and compliance drive growth

Strong regulatory requirements in the BFSI (banking/finance/insurance) and healthcare sectors are driving demand for specialized outsourcing. For example, healthcare BPOs must comply with HIPAA (US) or GDPR (EU) data security standards, and service providers are building competitive advantages through certification barriers. Furthermore, the global expansion of e-commerce (expected to reach $8.8 trillion by 2030) is driving a surge in demand for outsourced customer service in the retail industry. Customized solutions such as "flexible agent allocation during promotional seasons" are helping companies cope with traffic peaks.

This report aims to provide a comprehensive presentation of the global market for Customer Care BPO, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Customer Care BPO by region & country, by Type, and by Application.

The Customer Care BPO market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Care BPO.

Market Segmentation

By Company

  • Teleperformance SA
  • Convergys
  • Arvato
  • Sykes Enterprises
  • Atento
  • TeleTech Holdings
  • Serco
  • Acticall (Sitel)
  • Alorica
  • Webhelp
  • Amdocs
  • Transcom
  • Comdata
  • West Corporation
  • Infosys BPM
  • StarTek Inc
  • RAASY
  • Beijing Honglian Jiuwu Information Industry Co., Ltd.
  • Shanghai Trans Universe Information Technology Service Co., Ltd.
  • CCRC

Segment by Type

  • Onshore Outsourcing
  • Offshore Outsourcing

Segment by Application

  • Telecom and IT
  • BFSI Outsouring
  • Healthcare and Life Sciences
  • Government and Public
  • Retail and Consumer Goods
  • Others

By Region

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • Southeast Asia
    • India
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Netherlands
    • Nordic Countries
    • Rest of Europe
  • Latin America
    • Mexico
    • Brazil
    • Rest of Latin America
  • Middle East & Africa
    • Turkey
    • Saudi Arabia
    • UAE
    • Rest of MEA

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 2: Detailed analysis of Customer Care BPO company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 5: Revenue of Customer Care BPO in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.

Chapter 6: Revenue of Customer Care BPO in country level. It provides sigmate data by Type, and by Application for each country/region.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.

Chapter 9: Conclusion.

Table of Contents

1 Market Overview

  • 1.1 Customer Care BPO Product Introduction
  • 1.2 Global Customer Care BPO Market Size Forecast (2020-2031)
  • 1.3 Customer Care BPO Market Trends & Drivers
    • 1.3.1 Customer Care BPO Industry Trends
    • 1.3.2 Customer Care BPO Market Drivers & Opportunity
    • 1.3.3 Customer Care BPO Market Challenges
    • 1.3.4 Customer Care BPO Market Restraints
  • 1.4 Assumptions and Limitations
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Competitive Analysis by Company

  • 2.1 Global Customer Care BPO Players Revenue Ranking (2024)
  • 2.2 Global Customer Care BPO Revenue by Company (2020-2025)
  • 2.3 Key Companies Customer Care BPO Manufacturing Base Distribution and Headquarters
  • 2.4 Key Companies Customer Care BPO Product Offered
  • 2.5 Key Companies Time to Begin Mass Production of Customer Care BPO
  • 2.6 Customer Care BPO Market Competitive Analysis
    • 2.6.1 Customer Care BPO Market Concentration Rate (2020-2025)
    • 2.6.2 Global 5 and 10 Largest Companies by Customer Care BPO Revenue in 2024
    • 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2024)
  • 2.7 Mergers & Acquisitions, Expansion

3 Segmentation by Type

  • 3.1 Introduction by Type
    • 3.1.1 Onshore Outsourcing
    • 3.1.2 Offshore Outsourcing
  • 3.2 Global Customer Care BPO Sales Value by Type
    • 3.2.1 Global Customer Care BPO Sales Value by Type (2020 VS 2024 VS 2031)
    • 3.2.2 Global Customer Care BPO Sales Value, by Type (2020-2031)
    • 3.2.3 Global Customer Care BPO Sales Value, by Type (%) (2020-2031)

4 Segmentation by Application

  • 4.1 Introduction by Application
    • 4.1.1 Telecom and IT
    • 4.1.2 BFSI Outsouring
    • 4.1.3 Healthcare and Life Sciences
    • 4.1.4 Government and Public
    • 4.1.5 Retail and Consumer Goods
    • 4.1.6 Others
  • 4.2 Global Customer Care BPO Sales Value by Application
    • 4.2.1 Global Customer Care BPO Sales Value by Application (2020 VS 2024 VS 2031)
    • 4.2.2 Global Customer Care BPO Sales Value, by Application (2020-2031)
    • 4.2.3 Global Customer Care BPO Sales Value, by Application (%) (2020-2031)

5 Segmentation by Region

  • 5.1 Global Customer Care BPO Sales Value by Region
    • 5.1.1 Global Customer Care BPO Sales Value by Region: 2020 VS 2024 VS 2031
    • 5.1.2 Global Customer Care BPO Sales Value by Region (2020-2025)
    • 5.1.3 Global Customer Care BPO Sales Value by Region (2026-2031)
    • 5.1.4 Global Customer Care BPO Sales Value by Region (%), (2020-2031)
  • 5.2 North America
    • 5.2.1 North America Customer Care BPO Sales Value, 2020-2031
    • 5.2.2 North America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.3 Europe
    • 5.3.1 Europe Customer Care BPO Sales Value, 2020-2031
    • 5.3.2 Europe Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.4 Asia Pacific
    • 5.4.1 Asia Pacific Customer Care BPO Sales Value, 2020-2031
    • 5.4.2 Asia Pacific Customer Care BPO Sales Value by Region (%), 2024 VS 2031
  • 5.5 South America
    • 5.5.1 South America Customer Care BPO Sales Value, 2020-2031
    • 5.5.2 South America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.6 Middle East & Africa
    • 5.6.1 Middle East & Africa Customer Care BPO Sales Value, 2020-2031
    • 5.6.2 Middle East & Africa Customer Care BPO Sales Value by Country (%), 2024 VS 2031

6 Segmentation by Key Countries/Regions

  • 6.1 Key Countries/Regions Customer Care BPO Sales Value Growth Trends, 2020 VS 2024 VS 2031
  • 6.2 Key Countries/Regions Customer Care BPO Sales Value, 2020-2031
  • 6.3 United States
    • 6.3.1 United States Customer Care BPO Sales Value, 2020-2031
    • 6.3.2 United States Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.3.3 United States Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.4 Europe
    • 6.4.1 Europe Customer Care BPO Sales Value, 2020-2031
    • 6.4.2 Europe Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.4.3 Europe Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.5 China
    • 6.5.1 China Customer Care BPO Sales Value, 2020-2031
    • 6.5.2 China Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.5.3 China Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.6 Japan
    • 6.6.1 Japan Customer Care BPO Sales Value, 2020-2031
    • 6.6.2 Japan Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.6.3 Japan Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.7 South Korea
    • 6.7.1 South Korea Customer Care BPO Sales Value, 2020-2031
    • 6.7.2 South Korea Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.7.3 South Korea Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.8 Southeast Asia
    • 6.8.1 Southeast Asia Customer Care BPO Sales Value, 2020-2031
    • 6.8.2 Southeast Asia Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.8.3 Southeast Asia Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.9 India
    • 6.9.1 India Customer Care BPO Sales Value, 2020-2031
    • 6.9.2 India Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.9.3 India Customer Care BPO Sales Value by Application, 2024 VS 2031

7 Company Profiles

  • 7.1 Teleperformance SA
    • 7.1.1 Teleperformance SA Profile
    • 7.1.2 Teleperformance SA Main Business
    • 7.1.3 Teleperformance SA Customer Care BPO Products, Services and Solutions
    • 7.1.4 Teleperformance SA Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.1.5 Teleperformance SA Recent Developments
  • 7.2 Convergys
    • 7.2.1 Convergys Profile
    • 7.2.2 Convergys Main Business
    • 7.2.3 Convergys Customer Care BPO Products, Services and Solutions
    • 7.2.4 Convergys Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.2.5 Convergys Recent Developments
  • 7.3 Arvato
    • 7.3.1 Arvato Profile
    • 7.3.2 Arvato Main Business
    • 7.3.3 Arvato Customer Care BPO Products, Services and Solutions
    • 7.3.4 Arvato Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.3.5 Arvato Recent Developments
  • 7.4 Sykes Enterprises
    • 7.4.1 Sykes Enterprises Profile
    • 7.4.2 Sykes Enterprises Main Business
    • 7.4.3 Sykes Enterprises Customer Care BPO Products, Services and Solutions
    • 7.4.4 Sykes Enterprises Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.4.5 Sykes Enterprises Recent Developments
  • 7.5 Atento
    • 7.5.1 Atento Profile
    • 7.5.2 Atento Main Business
    • 7.5.3 Atento Customer Care BPO Products, Services and Solutions
    • 7.5.4 Atento Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.5.5 Atento Recent Developments
  • 7.6 TeleTech Holdings
    • 7.6.1 TeleTech Holdings Profile
    • 7.6.2 TeleTech Holdings Main Business
    • 7.6.3 TeleTech Holdings Customer Care BPO Products, Services and Solutions
    • 7.6.4 TeleTech Holdings Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.6.5 TeleTech Holdings Recent Developments
  • 7.7 Serco
    • 7.7.1 Serco Profile
    • 7.7.2 Serco Main Business
    • 7.7.3 Serco Customer Care BPO Products, Services and Solutions
    • 7.7.4 Serco Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.7.5 Serco Recent Developments
  • 7.8 Acticall (Sitel)
    • 7.8.1 Acticall (Sitel) Profile
    • 7.8.2 Acticall (Sitel) Main Business
    • 7.8.3 Acticall (Sitel) Customer Care BPO Products, Services and Solutions
    • 7.8.4 Acticall (Sitel) Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.8.5 Acticall (Sitel) Recent Developments
  • 7.9 Alorica
    • 7.9.1 Alorica Profile
    • 7.9.2 Alorica Main Business
    • 7.9.3 Alorica Customer Care BPO Products, Services and Solutions
    • 7.9.4 Alorica Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.9.5 Alorica Recent Developments
  • 7.10 Webhelp
    • 7.10.1 Webhelp Profile
    • 7.10.2 Webhelp Main Business
    • 7.10.3 Webhelp Customer Care BPO Products, Services and Solutions
    • 7.10.4 Webhelp Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.10.5 Webhelp Recent Developments
  • 7.11 Amdocs
    • 7.11.1 Amdocs Profile
    • 7.11.2 Amdocs Main Business
    • 7.11.3 Amdocs Customer Care BPO Products, Services and Solutions
    • 7.11.4 Amdocs Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.11.5 Amdocs Recent Developments
  • 7.12 Transcom
    • 7.12.1 Transcom Profile
    • 7.12.2 Transcom Main Business
    • 7.12.3 Transcom Customer Care BPO Products, Services and Solutions
    • 7.12.4 Transcom Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.12.5 Transcom Recent Developments
  • 7.13 Comdata
    • 7.13.1 Comdata Profile
    • 7.13.2 Comdata Main Business
    • 7.13.3 Comdata Customer Care BPO Products, Services and Solutions
    • 7.13.4 Comdata Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.13.5 Comdata Recent Developments
  • 7.14 West Corporation
    • 7.14.1 West Corporation Profile
    • 7.14.2 West Corporation Main Business
    • 7.14.3 West Corporation Customer Care BPO Products, Services and Solutions
    • 7.14.4 West Corporation Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.14.5 West Corporation Recent Developments
  • 7.15 Infosys BPM
    • 7.15.1 Infosys BPM Profile
    • 7.15.2 Infosys BPM Main Business
    • 7.15.3 Infosys BPM Customer Care BPO Products, Services and Solutions
    • 7.15.4 Infosys BPM Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.15.5 Infosys BPM Recent Developments
  • 7.16 StarTek Inc
    • 7.16.1 StarTek Inc Profile
    • 7.16.2 StarTek Inc Main Business
    • 7.16.3 StarTek Inc Customer Care BPO Products, Services and Solutions
    • 7.16.4 StarTek Inc Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.16.5 StarTek Inc Recent Developments
  • 7.17 RAASY
    • 7.17.1 RAASY Profile
    • 7.17.2 RAASY Main Business
    • 7.17.3 RAASY Customer Care BPO Products, Services and Solutions
    • 7.17.4 RAASY Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.17.5 RAASY Recent Developments
  • 7.18 Beijing Honglian Jiuwu Information Industry Co., Ltd.
    • 7.18.1 Beijing Honglian Jiuwu Information Industry Co., Ltd. Profile
    • 7.18.2 Beijing Honglian Jiuwu Information Industry Co., Ltd. Main Business
    • 7.18.3 Beijing Honglian Jiuwu Information Industry Co., Ltd. Customer Care BPO Products, Services and Solutions
    • 7.18.4 Beijing Honglian Jiuwu Information Industry Co., Ltd. Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.18.5 Beijing Honglian Jiuwu Information Industry Co., Ltd. Recent Developments
  • 7.19 Shanghai Trans Universe Information Technology Service Co., Ltd.
    • 7.19.1 Shanghai Trans Universe Information Technology Service Co., Ltd. Profile
    • 7.19.2 Shanghai Trans Universe Information Technology Service Co., Ltd. Main Business
    • 7.19.3 Shanghai Trans Universe Information Technology Service Co., Ltd. Customer Care BPO Products, Services and Solutions
    • 7.19.4 Shanghai Trans Universe Information Technology Service Co., Ltd. Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.19.5 Shanghai Trans Universe Information Technology Service Co., Ltd. Recent Developments
  • 7.20 CCRC
    • 7.20.1 CCRC Profile
    • 7.20.2 CCRC Main Business
    • 7.20.3 CCRC Customer Care BPO Products, Services and Solutions
    • 7.20.4 CCRC Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.20.5 CCRC Recent Developments

8 Industry Chain Analysis

  • 8.1 Customer Care BPO Industrial Chain
  • 8.2 Customer Care BPO Upstream Analysis
    • 8.2.1 Key Raw Materials
    • 8.2.2 Raw Materials Key Suppliers
    • 8.2.3 Manufacturing Cost Structure
  • 8.3 Midstream Analysis
  • 8.4 Downstream Analysis (Customers Analysis)
  • 8.5 Sales Model and Sales Channels
    • 8.5.1 Customer Care BPO Sales Model
    • 8.5.2 Sales Channel
    • 8.5.3 Customer Care BPO Distributors

9 Research Findings and Conclusion

10 Appendix

  • 10.1 Research Methodology
    • 10.1.1 Methodology/Research Approach
      • 10.1.1.1 Research Programs/Design
      • 10.1.1.2 Market Size Estimation
      • 10.1.1.3 Market Breakdown and Data Triangulation
    • 10.1.2 Data Source
      • 10.1.2.1 Secondary Sources
      • 10.1.2.2 Primary Sources
  • 10.2 Author Details
  • 10.3 Disclaimer
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