세계의 지식 프로세스 아웃소싱 시장 규모, 점유율, 성장 분석 : 서비스별, 조직 규모별, 용도별, 지역별 - 산업 예측(2024-2031년)

Global Knowledge Process Outsourcing Market size was valued at USD 48.92 Billion in 2022 and is poised to grow from USD 57.24 Billion in 2023 to USD 200.98 Billion by 2031, at a CAGR of 17.0% during the forecast period (2024-2031).

The knowledge process outsourcing (KPO) sector is positioned for significant expansion, driven by emerging market dynamics. Companies are increasingly demanding greater flexibility in Service Level Agreements (SLAs) and streamlined change management processes, alongside a pressing need for cost reductions. Outsourcing key processes allows businesses to optimize time and resource allocation effectively. The rise in demand for professional services-ranging from training and research to managed services and maintenance-further fuels this industry's momentum. Emerging economies such as China, India, and the Philippines provide access to a large pool of highly skilled professionals, including engineers, lawyers, and architects, who offer competitive pricing relative to their Western counterparts. In an era characterized by an abundance of data, the challenge of deriving actionable insights from extensive datasets prompts organizations to engage KPO firms. These firms leverage specialized knowledge and advanced analytical tools to enhance business process performance and support informed decision-making. However, despite this growth potential, the KPO industry faces challenges that may impede its progress. Stricter regional unemployment regulations and talent shortages could disrupt operational stability, while high employee turnover rates may hinder KPO firms' ability to sustain a skilled and cost-effective workforce. As such, navigating these obstacles will be crucial for KPO firms as they aim to capitalize on the growing demand for their services in an increasingly competitive landscape.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Knowledge Process Outsourcing market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Knowledge Process Outsourcing Market Segmental Analysis

Global Knowledge Process Outsourcing Market is segmented by Service, , Organization Size, Application and region. Based on Service, the market is segmented into Analytics & Market Research (Customer & Marketing Analytics, Operations & Supply Chain Analytics, Competitive Intelligence & Industry Analysis), Engineering & Design, Financial Process Outsourcing, Legal Process Outsourcing, Publishing Outsourcing, Research & Development Outsourcing, Others. Based on Organization Size, the market is segmented into Small & Medium Enterprises (SMEs), Large Enterprises. Based on Application, the market is segmented into BFSI, Healthcare, IT & Telecom, Manufacturing, Pharmaceutical, Retail, Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Knowledge Process Outsourcing Market

The global Knowledge Process Outsourcing (KPO) market is significantly propelled by the escalating demand for specialized knowledge and expertise across various sectors. Organizations increasingly seek in-depth analyses, meticulous research, and domain-specific insights to inform their decisions and maintain a competitive edge. KPO firms provide access to skilled professionals proficient in areas like data analytics, legal services, financial research, and engineering, facilitating the acquisition of valuable insights and strategic advantages. For instance, a pharmaceutical company might outsource its drug research and development to a KPO firm staffed with expert scientists, thereby expediting the discovery process while potentially lowering costs.

Restraints in the Global Knowledge Process Outsourcing Market

A prominent challenge impacting the Knowledge Process Outsourcing (KPO) market is the increasing apprehension regarding data security and privacy. Numerous organizations handle sensitive information, encompassing intellectual property, financial details, and customer data. The act of outsourcing these vital processes to external service providers introduces potential risks, such as data breaches and unauthorized access to confidential information. Consequently, organizations may be reluctant to delegate specific tasks, particularly in industries that are stringently regulated, such as finance and healthcare, where adherence to data protection regulations is paramount. This hesitation can significantly hinder the growth of the KPO sector.

Market Trends of the Global Knowledge Process Outsourcing Market

The Global Knowledge Process Outsourcing (KPO) market is witnessing a significant trend driven by the integration of artificial intelligence (AI) and automation technologies. KPO firms are leveraging AI to optimize service delivery, enhancing both efficiency and accuracy. For example, the use of AI-powered chatbots for customer support allows firms to provide round-the-clock assistance, thus drastically reducing response times and minimizing the need for human intervention. Additionally, robotic process automation (RPA) is being deployed to streamline repetitive tasks, further improving operational productivity. This trend reflects the KPO industry's shift towards more intelligent, agile, and technology-driven solutions, catering to the evolving demands of global businesses.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Driver & Opportunities
  • Restraints & Challenges
• Porters Analysis & Impact
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Technological Advancement
• Regulatory Landscape
• Case Study Analysis
• PESTEL Analysis
• Macro-Economic Indicators
• Startup Analysis
• Market Attractiveness Index
• Pricing Analysis

Global Knowledge Process Outsourcing Market Size by Service & CAGR (2024-2031)

• Market Overview
• Analytics & Market Research
  • Customer & Marketing Analytics
  • Operations & Supply Chain Analytics
  • Competitive Intelligence & Industry Analysis
• Engineering & Design
• Financial Process Outsourcing
• Legal Process Outsourcing
• Publishing Outsourcing
• Research & Development Outsourcing
• Others

Global Knowledge Process Outsourcing Market Size by Organization Size & CAGR (2024-2031)

• Market Overview
• Small and Medium Enterprises (SMEs)
• Large Enterprises

Global Knowledge Process Outsourcing Market Size by Application & CAGR (2024-2031)

• Market Overview
• BFSI
• Healthcare
• IT & Telecom
• Manufacturing
• Pharmaceutical
• Retail
• Others

Global Knowledge Process Outsourcing Market Size & CAGR (2024-2031)

• North America, (Service, Organization Size, Application)
  • US
  • Canada
• Europe, (Service, Organization Size, Application)
  • UK
  • Germany
  • Spain
  • France
  • Italy
  • Rest of Europe
• Asia-Pacific, (Service, Organization Size, Application)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
• Latin America, (Service, Organization Size, Application)
  • Brazil
  • Rest of Latin America
• Middle East & Africa, (Service, Organization Size, Application)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2023
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

• Wipro
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tata Consultancy Services (TCS)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys BPM
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genpact
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cognizant Technology Solutions
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EXL Service
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Capgemini
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HCL Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Mu Sigma
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Evalueserve
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• iResearch Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Trupp Global
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RR Donnelley
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• KPMG Global Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Concentrix
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Global Process Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Firstsource Solutions
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendation