세계의 전문 서비스 자동화(PSA) 시장 예측(-2030년) : 구성요소별, 전개 방식별, 조직 규모별, 최종사용자별, 지역별 분석

According to Stratistics MRC, the Global Professional Services Automation Market is accounted for $1415.34 million in 2023 and is expected to reach $3476.83 million by 2030 growing at a CAGR of 13.7% during the forecast period. Professional services automation (PSA) software offers a substitute for the various project management, time tracking, invoicing, resource planning, business analytics, and collaboration tools that are used by many project teams. This tutorial introduces PSA software and offers resources for businesses thinking about using an all-encompassing software system to manage project delivery. By centralizing business processes and data, services can be provided in a more predictable manner, and laborious manual tasks can be eliminated or automated.

According to PYMNTS, such invoices cost businesses about USD 16 to USD 22 per invoice to process; moreover, these are delivered via post mail and fax machines, which amount to 72.4% and 43.8%, respectively.

Market Dynamics:

Driver:

Increasing demand for professional services

The constantly changing business environment is driving up demand for professional services across all industries. Businesses are realizing more and more that they need specialized knowledge to stay competitive. Companies in the digital age need IT consulting for technological advancements, marketing services for building an online presence, legal expertise for navigating complex regulations, and engineering skills for innovation. Additionally, this increase in demand highlights the significance of PSA solutions in effectively managing the provision of these services to clients.

Restraint:

Integration complexity

Although system integration is a crucial feature, it frequently involves complexity. Financial platforms, customer relationship management (CRM), enterprise resource planning (ERP), and other systems all require seamless integration with PSA software. Integration problems can be exacerbated by compatibility problems, the need for customizations to fit with particular business processes, and data mapping difficulties. Furthermore, these complexities may cause implementation delays and higher costs.

Opportunity:

Technological and innovative developments

Businesses have a significant opportunity due to the ongoing wave of innovation being driven by new technologies like automation, machine learning, and artificial intelligence (AI). These developments make it possible for PSA solutions to provide proactive resource management, predictive analytics, and real-time decision support. However, utilizing these innovations can help businesses improve client satisfaction, streamline operations, and cut costs.

Threat:

Economic turbulence

Client spending on professional services can be significantly impacted by market fluctuations and economic downturns. Organizations may postpone or scale back their investments in PSA solutions during economic downturns, which will impact market demand. Moreover, PSA providers must increase their resilience by expanding their clientele, providing adaptable pricing structures, and creating backup plans in case of unforeseen economic circumstances.

COVID-19 Impact:

The Professional Services Automation (PSA) market was significantly impacted by the COVID-19 pandemic. It initially caused delays in project timelines, decreased client spending, and increased uncertainty, which slowed down the adoption of PSAs. However, as businesses adapted to remote work, the demand for effective project management and resource allocation increased, leading to a subsequent uptick in PSA solution demand. The pandemic sped up efforts to transform the digital world, highlighting the significance of flexible, cloud-based PSA platforms that allow for remote collaboration, real-time data analysis, and resource optimization. As a result, PSA providers improved their offerings to meet changing client needs, making remote work capabilities a key component.

The information technology (IT) segment is expected to be the largest during the forecast period

The Professional Services Automation (PSA) market's largest share is anticipated to belong to the information technology (IT) industry. PSA solutions are a key component of IT organizations efficient management of complex projects, resource allocation, and client engagements. Additionally, in order to streamline operations, improve project visibility, and maximize resource usage, IT firms use PSA software. This is due to the dynamic nature of the technology landscape and the requirement for agile project management. Due to the industry's constant change in project timelines, budgets, and client expectations, there is a sizable demand for PSA solutions in the IT sector.

The Small and Medium-sized Enterprises (SMEs) segment is expected to have the highest CAGR during the forecast period

In the professional services automation market, the small and medium-sized enterprises (SMEs) segment is anticipated to grow at the highest CAGR during the forecast period. SME classifications are given to companies with fewer than 1,000 employees. Since cloud-based professional services automation solutions are less expensive than on-premises solutions, their deployment could assist SMEs in lowering their spending on IT infrastructure and maintenance. Furthermore, the market entry of small vendors has given businesses the chance to access low-cost solutions.

Region with largest share:

North America will hold the largest market share for Professional Services Automation (PSA). This dominance was primarily attributable to the substantial presence of key PSA solution providers, a strong technological foundation, and high adoption rates across a range of industries, including IT, consulting, and healthcare. Moreover, the developed economies of North America and the focus on enhancing client services and operational effectiveness through PSA software contributed to its sizeable market share. It's important to keep in mind, though, that market dynamics may have changed since then and that regional market shares can fluctuate over time due to a number of different factors.

Region with highest CAGR:

The forecast period is expected to see the highest CAGR in the European region. The region's focus on digital transformation and enhancing business processes across numerous industries, including finance, law, and professional consulting, helped drive the PSA market's CAGR in Europe. Organizations in Europe were becoming more and more aware of the benefits of PSA solutions for streamlining project management and resource allocation. Additionally, PSA software was adopted for compliance and data security reasons due to the strict regulatory environment in Europe, including GDPR.

Key players in the market:

Some of the key players in Professional Services Automation market include: NetSuite OpenAir, Inc., Proactive Software Ltd, Deltek, Inc., Project Open Business Solutions S.L. , Wrike, Inc., ConnectWise, LLC, Oracle Corporation, Workfront, Inc., SAP SE , Clarizen Inc, Autotask Corporation, Changepoint Corporation, Infor Inc., Microsoft Corporation , Upland Software, Inc., Kimble Apps, Mavenlink, Inc, FinancialForce.com, BMC Software, Inc. and Unanet Technologies.

Key Developments:

In July 2023, KPMG and Microsoft have announced a significant expansion of their global relationship that will reshape professional services across a number of business-critical areas including workforce modernization, safe and secure development, and use of Artificial Intelligence (AI) solutions for clients, industries and society more broadly.

In June 2023, OQ, the Global Integrated Energy Group, signed an agreement with the global tech giant, SAP.The agreement entails OQ adopting various solutions, including, and operating SAP's integrated ERP system and assets within a newly established local data centre. This landmark agreement positions OQ as the inaugural user of SAP's solutions in the Sultanate of Oman, solidifying its commitment to technological advancement and innovation.

In May 2023, Deltek, the leading global provider of software and solutions for project-based businesses, announced today that it has entered into an agreement to acquire Replicon - a provider of unified time tracking solutions that bring together Project Delivery, Finance and HR on a single platform, purpose-built for project and services-centric organizations.

Components Covered:

• Solutions
• Services
• Other Components

Deployment Types Covered:

• On-Premise
• Cloud
• Other Deployment Types

Organization Sizes Covered:

• Small and Medium-sized Enterprises (SMEs)
• Large enterprises
• Other Organization Sizes

End Users Covered:

• Information Technology (IT)
• Telecom
• Architecture, Engineering and Construction
• BSFI
• Legal Services
• Media and Entertainment
• Healthcare and Life sciences
• Government
• Audit and Accountancy
• Scientific Research and Development Services
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 End User Analysis
• 3.7 Emerging Markets
• 3.8 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Professional Services Automation Market, By Component

• 5.1 Introduction
• 5.2 Solutions
  • 5.2.1 Project Management
  • 5.2.2 Project Accounting
  • 5.2.3 Timesheet and Expense Management
  • 5.2.4 Billing and Invoice Management
  • 5.2.5 Analytics
  • 5.2.6 Resource Management
  • 5.2.7 Opportunity Management
  • 5.2.8 Contract Management
  • 5.2.9 Social and Knowledge Management
  • 5.2.10 Other Solutions
• 5.3 Services
  • 5.3.1 Training and Support
  • 5.3.2 Integration and Implementation
  • 5.3.3 Consulting
• 5.4 Other Components

6 Global Professional Services Automation Market, By Deployment Type

• 6.1 Introduction
• 6.2 On-Premise
• 6.3 Cloud
• 6.4 Other Deployment Types

7 Global Professional Services Automation Market, By Organization Size

• 7.1 Introduction
• 7.2 Small and Medium-sized Enterprises (SMEs)
• 7.3 Large enterprises
• 7.4 Other Organisation Sizes

8 Global Professional Services Automation Market, By End User

• 8.1 Introduction
• 8.2 Information Technology (IT)
• 8.3 Telecom
• 8.4 Architecture, Engineering and Construction
• 8.5 BSFI
• 8.6 Legal Services
• 8.7 Media and Entertainment
• 8.8 Healthcare and Life sciences
• 8.9 Government
• 8.10 Audit and Accountancy
• 8.11 Scientific Research and Development Services
• 8.12 Other End Users

9 Global Professional Services Automation Market, By Geography

• 9.1 Introduction
• 9.2 North America
  • 9.2.1 US
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 UK
  • 9.3.3 Italy
  • 9.3.4 France
  • 9.3.5 Spain
  • 9.3.6 Rest of Europe
• 9.4 Asia Pacific
  • 9.4.1 Japan
  • 9.4.2 China
  • 9.4.3 India
  • 9.4.4 Australia
  • 9.4.5 New Zealand
  • 9.4.6 South Korea
  • 9.4.7 Rest of Asia Pacific
• 9.5 South America
  • 9.5.1 Argentina
  • 9.5.2 Brazil
  • 9.5.3 Chile
  • 9.5.4 Rest of South America
• 9.6 Middle East & Africa
  • 9.6.1 Saudi Arabia
  • 9.6.2 UAE
  • 9.6.3 Qatar
  • 9.6.4 South Africa
  • 9.6.5 Rest of Middle East & Africa

10 Key Developments

• 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 10.2 Acquisitions & Mergers
• 10.3 New Product Launch
• 10.4 Expansions
• 10.5 Other Key Strategies

11 Company Profiling

• 11.1 NetSuite OpenAir, Inc.
• 11.2 Proactive Software Ltd
• 11.3 Deltek, Inc.
• 11.4 Project Open Business Solutions S.L.
• 11.5 ConnectWise, LLC
• 11.6 Wrike, Inc.
• 11.7 Oracle Corporation
• 11.8 Workfront, Inc.
• 11.9 SAP SE
• 11.10 Clarizen Inc
• 11.11 Autotask Corporation
• 11.12 Changepoint Corporation
• 11.13 Infor Inc.
• 11.14 Microsoft Corporation
• 11.15 Upland Software, Inc.
• 11.16 Kimble Apps
• 11.17 Mavenlink, Inc
• 11.18 FinancialForce.com
• 11.19 BMC Software, Inc.
• 11.20 Unanet Technologies