헬스케어 가상 비서 시장 예측(-2030년) : 제품, 기술, 최종사용자, 지역별 세계 분석

According to Stratistics MRC, the Global Healthcare Virtual Assistant Market is accounted for $933.1 million in 2023 and is expected to reach $6,655.3 million by 2030 growing at a CAGR of 32.4% during the forecast period. Virtual assistants, often known as digital assistants or AI assistants are application programs that comprehend user voice instructions in natural language and carry out the task. It is a software agent that may carry out operations in response to inquiries or directions from a single person. These are those employed by the healthcare sector who aid in elevating patient involvement to a superior level. These aides improve the quality of healthcare services and support the organizations in obtaining patient health histories, demographic data, insurance information, and other record analysis.

According to data published by Anthem Insurance Companies, Inc., in May 2017, around 52% of the smartphone users gather health information using mobile apps; 26% of doctors say apps are the most effective ways to engage with patients, and nearly 93% of doctors believe mobile apps can improve outcomes of care delivery.

Market Dynamics:

Driver:

Increasing artificial intelligence integration

In the healthcare industry, artificial intelligence (AI) mostly refers to the use of software and algorithms to analyze complicated medical data without requiring direct human involvement. The development of a wide range of Natural Language Processing (NLP) applications for healthcare has surged recently due to advancements in AI technology. In light of this, medical professionals are looking more closely at the potential of AI technology for a range of uses that might speed up and enhance clinical and operational operations in healthcare institutions. This is the element driving the market's expansion.

Restraint:

Lack of adequate healthcare infrastructure

The deployment of healthcare virtual assistants can help to partially solve the critical issue of emerging nations' inadequate healthcare infrastructure. These areas frequently deal with a lack of qualified healthcare workers, restricted access to healthcare facilities, and inadequate funding to meet the healthcare demands of their populace. Virtual assistants can also help medical practitioners manage their workload. Virtual assistants can handle regular administrative work in poor nations with a shortage of medical professionals. These elements prevent the market from growing.

Opportunity:

Increasing access to the internet

The acceptance and usage of chatbots are significantly influenced by the expansion of mobile platforms and internet access as well as the increasing use of smartphones. This has significantly expanded the scope of healthcare services and guaranteed that an increasing number of customers may use them. Virtual assistants and other cutting-edge technology on smart devices can facilitate vital conversations between various healthcare sector players, including patient-doctor exchanges. Therefore, it is anticipated that a rise in smartphone usage among medical professionals and patients would support market expansion.

Threat:

High cost of installation

The high cost of implementing a healthcare virtual assistant is a major issue in the healthcare business. Healthcare institutions need to spend time and hire qualified staff to customize the virtual assistant to meet their unique needs. It may be quite expensive to develop a smart, context-aware virtual assistant. The complicated nature of healthcare operations, data security regulations, customisation needs, and continuous maintenance requirements are the main causes of the high cost of establishing a healthcare virtual assistant, which is impeding the market's growth.

COVID-19 Impact:

The market was positively influenced by the COVID-19 epidemic. The increasing number of users of virtual assistant software and applications is responsible for the market growth. During the pandemic, virtual assistants assisted people in communicating with doctors and other healthcare professionals with general health and well-being-related issues. Many medical professionals provided first consultations to patients electronically, assisting them in avoiding needless hospital stays and lowering their chance of contracting the virus.

The chatbots segment is expected to be the largest during the forecast period

The chatbots segment is expected to be the largest during the forecast period. In the healthcare sector, chatbots are highly sought after since they provide text, speech, and audio support to doctors, nurses, and patients on several levels. The highest market share is primarily attributable to advances in machine learning and natural language processing, as well as to rising self-service demand, increased availability, low cost, and high demand in the healthcare sector from doctors, nurses, and patients at all levels.

The providers segment is expected to have the highest CAGR during the forecast period

The providers segment is expected to have the highest CAGR during the forecast period due to the increase in the adoption of virtual assistants among healthcare providers. This is a result of the providers' increasing embrace of cutting-edge technical solutions and their need to increase job efficiency. Virtual assistants help healthcare practitioners with a range of tasks, such as managing doctors' calendars, invoicing, coding, and taking calls. The expansion of this market is being driven by the growing use of artificial intelligence by healthcare professionals to enhance clinical workflow and job efficiency in less time.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. This is supported by the expanding healthcare sector, the growing need to control healthcare costs, the growing demand from healthcare facilities for technology innovations, and the growing requirement from the industry to preserve a balance between clinical workflow and patient involvement. Due to the presence of strong competitors in this area and their creative product releases, there are many profitable prospects for the expansion of the regional market.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period owing to the factors such as cheap labour, low production cost. The aging population and increasing incidence of chronic illnesses, in addition to the expanding usage of smartphones and remote patient monitoring equipment, are predicted to fuel market expansion. Furthermore, during the forecast period, expanding R&D expenditures and expanding healthcare infrastructure are anticipated to have an equal impact on the overall growth of the healthcare virtual assistant market.

Key players in the market

Some of the key players in Healthcare Virtual Assistant market include: Microsoft Corporation, Infermedica, ADA Digital Health, Neolytixc, Orbita, Intelligent Digital Avatars, Inc., Sensely, Inc., Healthtap, Inc., Kognito Solutions, Babylon Healthcare Services Ltd., MedRespond LLC, True Image Interactive, Inc., Nuance Communications, Inc., Verint Systems Inc., CSS Corporation, Amazon, Royal Philips and EVA AI.

Key Developments:

In April 2023, EVA.ai launched its AI Virtual Assistant, EVA Bot. This advanced virtual assistant utilizes a state-of-the-art Large Language Model (LLM) with an impressive 6 billion parameters, enabling it to deliver exceptional, intelligent communication abilities for large organizations, including prestigious institutions like the United Nations.

In March 2023, Royal Philips, a subsidiary of Koninklijke Philips N.V., launched Philips Virtual Care Management, a comprehensive range of adaptable solutions and services to assist health providers, systems, employers, and payers groups, to establish more meaningful connections with patients regardless of their location.

Products Covered:

• Smart Speakers
• Chatbots
• Other Products

Technologies Covered:

• Text Based
• Text-to-Speech
• ASR/Speech Recognition
• Other Technologies

End Users Covered:

• Payers
• Providers
• Patients
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 Product Analysis
• 3.7 Technology Analysis
• 3.8 End User Analysis
• 3.9 Emerging Markets
• 3.10 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Healthcare Virtual Assistant Market, By Product

• 5.1 Introduction
• 5.2 Smart Speakers
• 5.3 Chatbots
• 5.4 Other Products

6 Global Healthcare Virtual Assistant Market, By Technology

• 6.1 Introduction
• 6.2 Text Based
• 6.3 Text-to-Speech
• 6.4 ASR/Speech Recognition
• 6.5 Other Technologies

7 Global Healthcare Virtual Assistant Market, By End User

• 7.1 Introduction
• 7.2 Payers
• 7.3 Providers
• 7.4 Patients
• 7.5 Other End Users

8 Global Healthcare Virtual Assistant Market, By Geography

• 8.1 Introduction
• 8.2 North America
  • 8.2.1 US
  • 8.2.2 Canada
  • 8.2.3 Mexico
• 8.3 Europe
  • 8.3.1 Germany
  • 8.3.2 UK
  • 8.3.3 Italy
  • 8.3.4 France
  • 8.3.5 Spain
  • 8.3.6 Rest of Europe
• 8.4 Asia Pacific
  • 8.4.1 Japan
  • 8.4.2 China
  • 8.4.3 India
  • 8.4.4 Australia
  • 8.4.5 New Zealand
  • 8.4.6 South Korea
  • 8.4.7 Rest of Asia Pacific
• 8.5 South America
  • 8.5.1 Argentina
  • 8.5.2 Brazil
  • 8.5.3 Chile
  • 8.5.4 Rest of South America
• 8.6 Middle East & Africa
  • 8.6.1 Saudi Arabia
  • 8.6.2 UAE
  • 8.6.3 Qatar
  • 8.6.4 South Africa
  • 8.6.5 Rest of Middle East & Africa

9 Key Developments

• 9.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 9.2 Acquisitions & Mergers
• 9.3 New Product Launch
• 9.4 Expansions
• 9.5 Other Key Strategies

10 Company Profiling

• 10.1 Microsoft Corporation
• 10.2 Infermedica
• 10.3 ADA Digital Health
• 10.4 Neolytixc
• 10.5 Orbita
• 10.6 Intelligent Digital Avatars, Inc.
• 10.7 Sensely, Inc.
• 10.8 Healthtap, Inc.
• 10.9 Kognito Solutions
• 10.10 Babylon Healthcare Services Ltd.
• 10.11 MedRespond LLC
• 10.12 True Image Interactive, Inc.
• 10.13 Nuance Communications, Inc.
• 10.14 Verint Systems Inc.
• 10.15 CSS Corporation
• 10.16 Amazon
• 10.17 Royal Philips
• 10.18 EVA AI