통신비 관리 시장 예측(-2030년) : 유형별, 도입 형태별, 기업 규모별, 최종사용자별, 지역별 세계 분석

According to Stratistics MRC, the Global Telecom Expense Management Market is accounted for $3.52 billion in 2024 and is expected to reach $8.47 billion by 2030 growing at a CAGR of 14.7% during the forecast period. Telecom expense management involves the processes and tools used to monitor, control, and optimize an organization's telecommunications expenses. It includes tracking telecom usage, managing invoices, auditing costs, and identifying cost-saving opportunities. TEM helps businesses ensure they only pay for the services they use, minimize errors, and negotiate better rates with providers. It provides visibility into telecom spend and usage patterns, enabling better decision-making and strategic planning for telecommunications resources.

According to data from The World Bank Group, two-thirds of adults currently send or receive digital payments globally, with developing economies accounting for 57% in 2021.

Market Dynamics:

Driver:

Growing use of cloud-based communication solutions

Cloud services introduce diverse billing models, multiple service providers, and scalable solutions, which can complicate cost management. TEM solutions help organizations navigate this complexity by providing tools to track, analyze, and optimize telecom expenses. As businesses adopt more cloud-based tools, they require effective TEM solutions to ensure accurate billing, cost control, and resource allocation, driving market growth and enhancing the need for comprehensive expense management strategies.

Restraint:

Data privacy concerns

Data privacy concerns in telecom expense management arise from handling sensitive telecom data, such as billing details and usage patterns. The risk of unauthorized access, data breaches, and misuse of personal information raises significant privacy issues. These concerns can hamper market growth by deterring organizations from adopting TEM solutions due to fears of non-compliance with data protection regulations and potential reputational damage.

Opportunity:

Proliferation of mobile devices and IoT

As organizations deploy more mobile devices and IoT solutions, they face higher and more intricate telecom billing, necessitating robust TEM solutions for effective management. TEM tools help track and optimize costs associated with these devices, provide visibility into usage patterns, and manage diverse billing structures. This growing need for comprehensive cost control and efficient management of telecom resources propels demand for advanced TEM solutions in a rapidly evolving technological landscape.

Threat:

High implementation costs

High implementation costs in telecom expense management arise from the need for sophisticated technology, integration with existing systems, and customization to meet specific organizational needs. These costs can include software purchase, consulting fees, and training. Such financial burdens may deter smaller organizations or those with tight budgets from investing in TEM solutions. This reluctance to adopt can hamper market growth by limiting the reach of TEM solutions and slowing the overall adoption rate in the market.

Covid-19 Impact

Covid-19 significantly impacted the telecom expense management market by accelerating digital transformation and remote work trends. The surge in remote work and increased reliance on telecom services led to higher telecom expenses, driving demand for TEM solutions to manage and optimize costs. The pandemic highlighted the need for better visibility and control over telecom expenditures, enhancing the importance of TEM in managing growing and complex telecom environments.

The large enterprises segment is expected to be the largest during the forecast period

The large enterprises segment is estimated to have a lucrative growth. For large enterprises, TEM is crucial for controlling extensive telecom expenses and optimizing resource usage. These organizations face complex telecom environments with multiple services and providers, necessitating sophisticated TEM solutions to track, audit, and manage costs effectively. TEM helps in negotiating better rates, ensuring compliance, and gaining visibility into telecom spending, ultimately enhancing financial efficiency and strategic decision-making in large-scale operations.

The manufacturing segment is expected to have the highest CAGR during the forecast period

The manufacturing segment is anticipated to witness the highest CAGR growth during the forecast period. In manufacturing applications, TEM is vital for managing telecom costs associated with complex production environments and communication needs. TEM solutions help manufacturers track and control expenses across multiple sites, streamline billing processes, and ensure efficient use of telecom resources. By providing visibility into usage patterns and optimizing service contracts, TEM supports cost reduction and operational efficiency, crucial for maintaining profitability in the competitive manufacturing sector.

Region with largest share:

In the Asia-Pacific region, the telecom expense management market is experiencing growth driven by rapid digitalization, increasing telecom expenditures, and the rise of remote work. The region's diverse telecom infrastructure and varying regulatory requirements also boost demand for customized TEM solutions. Further, the growing need for cost optimization and improved telecom management fuels the market's expansion in Asia-Pacific.

Region with highest CAGR:

In North America, the telecom expense management market is robust, driven by the need for cost control amid complex telecom environments and increasing service costs. The market benefits from technological advancements and high market maturity, with a strong focus on integrating AI and automation. Additionally, stringent regulatory compliance requirements and growing remote work trends further drive demand for effective TEM solutions in the region.

Key players in the market

Some of the key players profiled in the Telecom Expense Management Market include Calero, Tangoe, Valicom, Masergy, NetCentric Technologies, GEP Worldwide, MDSL, Telesoft, Compliant IA, Asentinel, Clearview, BellTechLogix, Fuze, Zycus and Invoice Insight.

Key Developments:

In August 2022, Calero-MDSL announced the acquisition of Network Control, a telecom expense and managed mobility services vendor based in Waverly, Iowa. This acquisition continued the acquisitive streak of Calero-MDSL and increased its status as the largest telecom expense management solution in terms of spending under management.

In June 2022, Tangoe unveiled a suite of curated bundles of their full-lifecycle expense management and optimization platform, Tangoe One. The new tiered packages are designed to help mid-size businesses access the Tangoe One platform to simplify, manage, and optimize telecom, mobile, and cloud assets and expenses from one consolidated portal.

Types Covered:

• Dispute Management
• Invoice Management
• Ordering & Provisioning Management
• Sourcing Management
• Usage Management
• Other Types

Deployment Modes Covered:

• On-premise
• Cloud-based

Enterprise Sizes Covered:

• Large Enterprises
• Small & Medium-sized Enterprises (SMEs)

End Users Covered:

• BFSI (Banking, Financial Services, and Insurance)
• Retail
• Information Technology & Telecommunications
• Healthcare
• Manufacturing
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 End User Analysis
• 3.7 Emerging Markets
• 3.8 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Telecom Expense Management Market, By Type

• 5.1 Introduction
• 5.2 Dispute Management
• 5.3 Invoice Management
• 5.4 Ordering & Provisioning Management
• 5.5 Sourcing Management
• 5.6 Usage Management
• 5.7 Other Types

6 Global Telecom Expense Management Market, By Deployment Mode

• 6.1 Introduction
• 6.2 On-premise
• 6.3 Cloud-based

7 Global Telecom Expense Management Market, By Enterprise Size

• 7.1 Introduction
• 7.2 Large Enterprises
• 7.3 Small & Medium-sized Enterprises (SMEs)

8 Global Telecom Expense Management Market, By End User

• 8.1 Introduction
• 8.2 BFSI (Banking, Financial Services, and Insurance)
• 8.3 Retail
• 8.4 Information Technology & Telecommunications
• 8.5 Healthcare
• 8.6 Manufacturing
• 8.7 Other End Users

9 Global Telecom Expense Management Market, By Geography

• 9.1 Introduction
• 9.2 North America
  • 9.2.1 US
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 UK
  • 9.3.3 Italy
  • 9.3.4 France
  • 9.3.5 Spain
  • 9.3.6 Rest of Europe
• 9.4 Asia Pacific
  • 9.4.1 Japan
  • 9.4.2 China
  • 9.4.3 India
  • 9.4.4 Australia
  • 9.4.5 New Zealand
  • 9.4.6 South Korea
  • 9.4.7 Rest of Asia Pacific
• 9.5 South America
  • 9.5.1 Argentina
  • 9.5.2 Brazil
  • 9.5.3 Chile
  • 9.5.4 Rest of South America
• 9.6 Middle East & Africa
  • 9.6.1 Saudi Arabia
  • 9.6.2 UAE
  • 9.6.3 Qatar
  • 9.6.4 South Africa
  • 9.6.5 Rest of Middle East & Africa

10 Key Developments

• 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 10.2 Acquisitions & Mergers
• 10.3 New Product Launch
• 10.4 Expansions
• 10.5 Other Key Strategies

11 Company Profiling

• 11.1 Calero
• 11.2 Tangoe
• 11.3 Valicom
• 11.4 Masergy
• 11.5 NetCentric Technologies
• 11.6 GEP Worldwide
• 11.7 MDSL
• 11.8 Telesoft
• 11.9 Compliant IA
• 11.10 Asentinel
• 11.11 Clearview
• 11.12 BellTechLogix
• 11.13 Fuze
• 11.14 Zycus
• 11.15 Invoice Insight