비즈니스 프로세스 자동화 시장 예측(-2030년) : 유형별, 도입 유형별, 비즈니스 펑션별, 조직 규모별, 최종사용자별, 지역별 세계 분석

According to Stratistics MRC, the Global Business Process Automation Market is accounted for $16.6 billion in 2024 and is expected to reach $36.9 billion by 2030 growing at a CAGR of 14.2% during the forecast period. Business Process Automation (BPA) is the use of technology to streamline and automate repetitive, manual business tasks and processes. By implementing BPA, organizations aim to enhance efficiency, reduce operational costs, and minimize errors. This involves the integration of software tools and systems to manage workflows, automate routine tasks, and facilitate seamless data exchange across various departments. BPA enables businesses to focus on strategic activities by optimizing routine functions and ensuring consistent, reliable outcomes.

According to a report by Smartsheet, 69% of the employees have reported that automation reduces the wastage of time and 59% of the employees believe that they would have more than six spare hours per week if repetitive jobs were automated.

Market Dynamics:

Driver:

Increased operational efficiency

By automating routine and repetitive tasks, businesses can significantly enhance productivity and reduce operational costs. These solutions streamline workflows, minimize human error, and accelerate processing times, leading to faster decision-making and improved service delivery. This efficiency boost allows organizations to allocate resources more effectively, focus on strategic initiatives, and achieve better overall performance. The growing demand for the market is fueled by the need for these operational gains.

Restraint:

Data quality issues

Data quality issues in the market can severely impact operational effectiveness. Inaccurate or inconsistent data can lead to flawed automation outcomes, causing errors and inefficiencies. These problems can disrupt workflows, undermine process reliability, and result in increased operational costs. Furthermore, poor data quality can compromise decision-making and strategic planning, ultimately diminishing the value of investments. Ensuring robust data management practices is essential to mitigate these negative effects and optimize benefits.

Opportunity:

Advancements in technology

Advancements in technology are driving significant growth in the market. Innovations are enhancing the capabilities of solutions. These technologies enable more sophisticated automation, improve accuracy, and facilitate real-time decision-making. Additionally, advancements in cloud computing and integration tools are streamlining implementation and scalability. As technology evolves, these solutions continue to offer increased efficiency, reduced costs, and more agile business operations.

Threat:

Lack of skilled talent

A lack of skilled talent in the market can significantly hinder progress and effectiveness. Without expertise, organizations may struggle to implement, manage, and optimize the solutions, leading to suboptimal performance and increased errors. This skills gap can result in higher costs for training or consulting services and may delay automation projects. Additionally, the inability to fully leverage technology can impede innovation and reduce the overall return on investment, impacting business competitiveness.

Covid-19 Impact:

The COVID-19 pandemic accelerated the adoption of Business Process Automation (BPA) as organizations sought to adapt to remote work and digital transformation. The crisis highlighted the need for efficient, scalable solutions to handle disruptions and ensure continuity. BPA helped businesses streamline operations, reduce manual tasks, and enhance remote collaboration. However, the pandemic also exposed challenges, such as the need for robust cybersecurity and the difficulty of implementing automation without adequate infrastructure and skilled talent.

The finance and accounting segment is expected to be the largest during the forecast period

The finance and accounting is expected to be the largest during the forecast period. These solutions streamline processes such as invoicing, expense management, and financial reporting, reducing manual errors and processing times. Automation enhances accuracy, compliance, and data integration, leading to more efficient financial operations. Additionally, it provides real-time insights and analytics, enabling better financial decision-making and strategic planning.

The telecommunications segment is expected to have the highest CAGR during the forecast period

The telecommunications segment is expected to have the highest CAGR during the forecast period. These solutions streamline processes like customer service, billing, and network management, enhancing efficiency and reducing manual intervention. Automation helps telecom companies manage vast amounts of data, ensure compliance, and accelerate response times. By integrating advanced technologies, such as AI and machine learning, it enhances network reliability, and operational scalability in the competitive telecom sector.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. Organizations across various sectors are adopting solutions to streamline workflows, enhance productivity, and reduce costs. The presence of major technology providers and a strong emphasis on digital transformation contribute to the market's expansion. Additionally, North America's focus on innovation and high adoption rates of emerging technologies support the continuous evolution and adoption of solutions.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period. The use of industrial robots has increased exponentially in industries like automotive, healthcare, agriculture, food & beverage, and processing to automate critical and time-consuming tasks. The integration of artificial intelligence (AI) and machine learning (ML) technologies is creating new opportunities in the market. Additionally, supportive government initiatives and a growing focus on modernization are further accelerating adoption across the region.

Key players in the market

Some of the key players in Business Process Automation market include IBM, Pegasystems, Blue Prism, UiPath, Nintex, Microsoft, Oracle, SAP, Appian, ServiceNow, WorkFusion, Zebra Technologies, AgilePoint, TIBCO Software, Zoho Corporation, K2 Software and Kovair Software.

Key Developments:

In July 2024, Pegasystems Inc announced its partnership with Blackbuck Education Pvt Ltd, a leading EdTech organization specializing in technology education that prepares graduating students for successful integration into the corporate sector. The partnership is aimed at introducing a cutting-edge post-graduate program in Digital Process Automation (DPA).

In June 2024, Zebra Technologies Corporation today announced new enterprise mobile computing and intelligent automation solutions designed to enable an agile, resilient supply chain with the power of a connected workforce.

Types Covered:

• Solutions
• Services

Deployment Types Covered:

• On-Premises
• Cloud-Based

Business Functions Covered:

• Finance and Accounting
• Human Resources
• Sales and Marketing
• Customer Service
• Supply Chain Management

Organization Sizes Covered:

• Large Enterprises
• Small and Medium-sized Enterprises (SMEs)

End Users Covered:

• Banking, Financial Services, and Insurance (BFSI)
• Healthcare
• Retail
• Manufacturing
• Telecommunications
• Government
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 End User Analysis
• 3.7 Emerging Markets
• 3.8 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Business Process Automation Market, By Type

• 5.1 Introduction
• 5.2 Solutions
  • 5.2.1 Workflow Automation
  • 5.2.2 Document Automation
  • 5.2.3 Case Management
  • 5.2.4 Content Management
• 5.3 Services
  • 5.3.1 Consulting
  • 5.3.2 Integration
  • 5.3.3 Support & Maintenance

6 Global Business Process Automation Market, By Deployment Type

• 6.1 Introduction
• 6.2 On-Premises
• 6.3 Cloud-Based

7 Global Business Process Automation Market, By Business Function

• 7.1 Introduction
• 7.2 Finance and Accounting
• 7.3 Human Resources
• 7.4 Sales and Marketing
• 7.5 Customer Service
• 7.6 Supply Chain Management

8 Global Business Process Automation Market, By Organization Size

• 8.1 Introduction
• 8.2 Large Enterprises
• 8.3 Small and Medium-sized Enterprises (SMEs)

9 Global Business Process Automation Market, By End User

• 9.1 Introduction
• 9.2 Banking, Financial Services, and Insurance (BFSI)
• 9.3 Healthcare
• 9.4 Retail
• 9.5 Manufacturing
• 9.6 Telecommunications
• 9.7 Government
• 9.8 Other End Users

10 Global Business Process Automation Market, By Geography

• 10.1 Introduction
• 10.2 North America
  • 10.2.1 US
  • 10.2.2 Canada
  • 10.2.3 Mexico
• 10.3 Europe
  • 10.3.1 Germany
  • 10.3.2 UK
  • 10.3.3 Italy
  • 10.3.4 France
  • 10.3.5 Spain
  • 10.3.6 Rest of Europe
• 10.4 Asia Pacific
  • 10.4.1 Japan
  • 10.4.2 China
  • 10.4.3 India
  • 10.4.4 Australia
  • 10.4.5 New Zealand
  • 10.4.6 South Korea
  • 10.4.7 Rest of Asia Pacific
• 10.5 South America
  • 10.5.1 Argentina
  • 10.5.2 Brazil
  • 10.5.3 Chile
  • 10.5.4 Rest of South America
• 10.6 Middle East & Africa
  • 10.6.1 Saudi Arabia
  • 10.6.2 UAE
  • 10.6.3 Qatar
  • 10.6.4 South Africa
  • 10.6.5 Rest of Middle East & Africa

11 Key Developments

• 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 11.2 Acquisitions & Mergers
• 11.3 New Product Launch
• 11.4 Expansions
• 11.5 Other Key Strategies

12 Company Profiling

• 12.1 IBM
• 12.2 Pegasystems
• 12.3 Blue Prism
• 12.4 UiPath
• 12.5 Nintex
• 12.6 Microsoft
• 12.7 Oracle
• 12.8 SAP
• 12.9 Appian
• 12.10 ServiceNow
• 12.11 WorkFusion
• 12.12 Zebra Technologies
• 12.13 AgilePoint
• 12.14 TIBCO Software
• 12.15 Zoho Corporation
• 12.16 K2 Software
• 12.17 Kovair Software