셀프 서비스 기술 시장 예측(-2030년) : 제품 유형, 배포 모드, 인터페이스, 최종사용자, 지역별 세계 분석

According to Stratistics MRC, the Global Self Services Technologies Market is accounted for $51.5 billion in 2024 and is expected to reach $104.5 billion by 2030 growing at a CAGR of 12.5% during the forecast period. Self-Service Technologies (SSTs) are automated systems that enable users to perform tasks independently without human assistance. These technologies streamline processes across industries such as banking, retail, healthcare, and hospitality. Examples include ATMs, self-checkout kiosks, interactive voice response (IVR) systems, and online portals. SSTs enhance efficiency, reduce operational costs, and improve customer experience by offering convenience, speed, and accessibility.

According to Gartner's 2021 CIO Agenda, 76% of CIOs reported increased demand for new digital products and services due to COVID-19, with 83% expecting this trend to continue in 2021. Additionally, 65% observed a rise in customer self-service usage, and 79% anticipated further growth in this area.

Market Dynamics:

Driver:

Increased efficiency and productivity

Self-service technologies significantly enhance operational efficiency by enabling customers to perform transactions independently, reducing wait times and service costs. The adoption of automated devices and self-service machines has revolutionized customer interactions, leading to improved performance and operational excellence across various sectors. This automation has resulted in faster service delivery, reduced human error, and increased customer satisfaction, ultimately driving market growth through enhanced productivity and streamlined operations.

Restraint:

Technical issues and maintenance

The complexity of self-service technologies requires regular maintenance and technical support, creating operational challenges for businesses. Security threats such as card skimming, information hacking, and system downtimes pose significant concerns for both providers and users. These technical complications often result in increased operational costs and potential service disruptions, which can negatively impact customer experience and trust in self-service solutions.

Opportunity:

Increasing use of smartphones

The rapid growth in mobile payment users and digital transactions presents significant opportunities for self-service technology expansion. The integration of mobile technologies with self-service solutions enables businesses to offer more convenient and personalized services. This trend is particularly evident in retail and banking sectors, where smartphone-based self-service options are becoming increasingly prevalent, creating new avenues for market growth.

Threat:

Job displacement

The widespread adoption of self-service technologies poses a significant threat to traditional service jobs, particularly in retail and banking sectors. The automation of customer service functions through self-service solutions has led to concerns about workforce reduction and employment stability. This social impact creates resistance to technology adoption and could potentially slow market growth in certain regions or sectors.

Covid-19 Impact:

The pandemic accelerated the adoption of self-service technologies as businesses sought to minimize human contact and maintain operations. While initial lockdowns temporarily reduced spending on these technologies, the crisis ultimately drove increased demand for contactless solutions and automated services. This shift in consumer behavior and business operations led to accelerated digital transformation and greater acceptance of self-service solutions across various industries.

The retail segment is expected to be the largest during the forecast period

The retail segment is expected to account for the largest market share during the forecast period due to increasing consumer demand for convenient and quick service options. The integration of self-service technologies in retail operations has transformed customer experiences through automated checkout systems, interactive kiosks, and digital payment solutions. This segment's growth is further supported by the rising adoption of contactless payment systems and the increasing focus on improving operational efficiency in retail establishments.

The hybrid segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the hybrid segment is predicted to witness the highest growth rate due to its versatility and comprehensive solution offering. These systems integrate various features such as payment processing, information access, and service delivery in a single platform. The segment's growth is driven by increasing demand for flexible, multi-functional self-service solutions that can adapt to diverse customer needs and business requirements.

Region with largest share:

During the forecast period, the Asia Pacific region is expected to hold the largest market share the region's dominance is attributed to its large population, rapid urbanization, and technological advancement. Countries like Japan and China contribute over 60% of the regional market share, with Japan having one self-service assistance point for every 23 people. Additionally, government initiatives supporting digitalization and automation further bolster the market in this region. The widespread use of smartphones and the internet also facilitates the integration of self-service solutions across various sectors.

Region with highest CAGR:

Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR driven by rapid digitalization and increasing adoption of self-service solutions. The exponential growth of ATM networks in India, combined with the booming retail sector and emerging infrastructure across the region, creates substantial opportunities for market expansion. The tremendous investments in self-service technologies across countries like Thailand, Indonesia, and Australia further accelerate regional growth.

Key players in the market

Some of the key players in Self Services Technologies Market include NCR Corporation, Diebold Nixdorf, Fujitsu Limited, Glory Global Solutions, KIOSK Information Systems, HESS Cash Systems, Toshiba Global Commerce Solutions, Crane Payment Innovations, AZKOYEN SA, HYOSUNG TNS, GRGBanking, Zebra Technologies Corporation, Advanced Kiosks, Protouch Manufacturing Ltd, SEDCO Holding Group, Advantech Co. Ltd, IER Group and Embross Group Inc.

Key Developments:

In February 2025, Fujitsu announced the launch of the Fujitsu Cloud Service Generative AI Platform. The new service, which combines data confidentiality with the ease of use of the cloud, will be made available in Japan during fiscal year 2025, with a global rollout planned for the future. Fujitsu will begin accepting applications for a trial of this service in Japan starting February 13, 2025.

In February 2025, Fujitsu announced the launch of a software analysis and visualization service. Available in Japan from February, this service will support enterprise and organizational modernization by investigating and analyzing software, visualizing black-box application structures and characteristics, and generating design documents using generative AI. This comprehensive approach enables a robust understanding of current systems and facilitates the creation of optimal modernization plans.

In January 2025, Zebra Technologies Corporation a global leader in digitizing and automating frontline workflows announced the expansion of Zebra Symmetry(TM) Fulfillment, a comprehensive solution that utilizes the company's new Zebra Connect Fulfillment autonomous mobile robots (AMRs), wearable technologies, software, and analytics designed to increase productivity and reduce costs in warehouse operations. This AI-powered solution combines the functions of a warehouse execution system (WES) with robot fleet management and powerful analytics.

Product Types Covered:

• Automated Teller Machine (ATM)
• Self-Service Kiosks
• Vending Machines

Deployment Modes Covered:

• On-Premises
• Cloud-Based
• Hybrid

Interfaces Covered:

• Touchscreen
• Voice Recognition
• Mobile Integration
• Biometrics
• Card Reader/Payment
• Cash Handling

End Users Covered:

• Banking, Financial Services & Insurance (BFSI)
• Retail
• Healthcare
• Education
• Hospitality
• Travel & Tourism
• Transportation & Logistics
• Manufacturing & Industrial
• Government & Public Sector
• IT & Telecommunications
• Entertainment & Gaming
• Sports & Recreation

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 Product Analysis
• 3.7 End User Analysis
• 3.8 Emerging Markets
• 3.9 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Self Services Technologies Market, By Product Type

• 5.1 Introduction
• 5.2 Automated Teller Machine (ATM)
  • 5.2.1 Traditional ATMs
  • 5.2.2 Smart ATMs
  • 5.2.3 Mobile ATMs
  • 5.2.4 White Label ATMs
  • 5.2.5 Brown Label ATMs
• 5.3 Self-Service Kiosks
  • 5.3.1 Information Kiosks
  • 5.3.2 Photo Kiosks
  • 5.3.3 Ticketing Kiosks
  • 5.3.4 HR & Employment Kiosks
  • 5.3.5 Patient Self-Service Kiosks
  • 5.3.6 Banking & Financial Kiosks
  • 5.3.7 Self-Service Check-In Kiosks
  • 5.3.8 Retail Kiosks
  • 5.3.9 Digital Payment Kiosks
  • 5.3.10 EV Charging Kiosks
• 5.4 Vending Machines
  • 5.4.1 Beverage Vending Machines
  • 5.4.2 Candy Vending Machines
  • 5.4.3 Snack Vending Machines
  • 5.4.4 Gumball Vending Machines
  • 5.4.5 Cigarette Vending Machines
  • 5.4.6 Smart Vending Solutions

6 Global Self Services Technologies Market, By Deployment Mode

• 6.1 Introduction
• 6.2 On-Premises
• 6.3 Cloud-Based
• 6.4 Hybrid

7 Global Self Services Technologies Market, By Interface

• 7.1 Introduction
• 7.2 Touchscreen
• 7.3 Voice Recognition
• 7.4 Mobile Integration
  • 7.4.1 NFC Technology
  • 7.4.2 QR Code
  • 7.4.3 Digital Wallet Integration
• 7.5 Biometrics
  • 7.5.1 Fingerprint
  • 7.5.2 Facial Recognition
• 7.6 Card Reader/Payment
• 7.7 Cash Handling

8 Global Self Services Technologies Market, By End User

• 8.1 Introduction
• 8.2 Banking, Financial Services & Insurance (BFSI)
• 8.3 Retail
• 8.4 Healthcare
• 8.5 Education
• 8.6 Hospitality
• 8.7 Travel & Tourism
• 8.8 Transportation & Logistics
• 8.9 Manufacturing & Industrial
• 8.10 Government & Public Sector
• 8.11 IT & Telecommunications
• 8.12 Entertainment & Gaming
• 8.13 Sports & Recreation

9 Global Self Services Technologies Market, By Geography

• 9.1 Introduction
• 9.2 North America
  • 9.2.1 US
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 UK
  • 9.3.3 Italy
  • 9.3.4 France
  • 9.3.5 Spain
  • 9.3.6 Rest of Europe
• 9.4 Asia Pacific
  • 9.4.1 Japan
  • 9.4.2 China
  • 9.4.3 India
  • 9.4.4 Australia
  • 9.4.5 New Zealand
  • 9.4.6 South Korea
  • 9.4.7 Rest of Asia Pacific
• 9.5 South America
  • 9.5.1 Argentina
  • 9.5.2 Brazil
  • 9.5.3 Chile
  • 9.5.4 Rest of South America
• 9.6 Middle East & Africa
  • 9.6.1 Saudi Arabia
  • 9.6.2 UAE
  • 9.6.3 Qatar
  • 9.6.4 South Africa
  • 9.6.5 Rest of Middle East & Africa

10 Key Developments

• 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 10.2 Acquisitions & Mergers
• 10.3 New Product Launch
• 10.4 Expansions
• 10.5 Other Key Strategies

11 Company Profiling

• 11.1 NCR Corporation
• 11.2 Diebold Nixdorf
• 11.3 Fujitsu Limited
• 11.4 Glory Global Solutions
• 11.5 KIOSK Information Systems
• 11.6 HESS Cash Systems
• 11.7 Toshiba Global Commerce Solutions
• 11.8 Crane Payment Innovations
• 11.9 AZKOYEN SA
• 11.10 HYOSUNG TNS
• 11.11 GRGBanking
• 11.12 Zebra Technologies Corporation
• 11.13 Advanced Kiosks
• 11.14 Protouch Manufacturing Ltd
• 11.15 SEDCO Holding Group
• 11.16 Advantech Co. Ltd
• 11.17 IER Group
• 11.18 Embross Group Inc