세계의 소프트 스킬 개발 온라인 시장 : 예측 - 스킬 유형별, 제공 형태별, 최종 사용자별, 지역별 분석(-2032년)

According to Stratistics MRC, the Global Soft Skills Development Online Market is accounted for $4.1 billion in 2025 and is expected to reach $9.7 billion by 2032 growing at a CAGR of 12.9% during the forecast period. The online soft skills development market offers digital platforms for learning communication, leadership, teamwork, emotional intelligence, and problem-solving. Solutions include e-learning modules, webinars, gamified content, and AI-driven assessments. Demand is fueled by workforce upskilling, remote work trends, and organizational emphasis on interpersonal competencies. Market growth is supported by corporate training programs and individual learners seeking career advancement.

According to World Economic Forum, soft skills like critical thinking and collaboration are essential for the future workforce, with over 50% of employees needing reskilling by 2025.

Market Dynamics:

Driver:

Rise in remote work

Rise in remote work has accelerated demand for online soft skills development, as organizations prioritize effective virtual communication and team coordination. Remote teams require stronger interpersonal competencies to maintain productivity and culture, prompting employers to invest in scalable, digital soft-skills programs. Furthermore, flexible schedules and global teams make asynchronous and live instructor-led online training appealing, increasing enrollments and subscription models. Employers also value measurable outcomes tied to performance and retention.

Restraint:

Lack of personalized learning

Lack of personalized learning pathways limits the effectiveness of many soft skills platforms, as one-size-fits-all modules fail to address individual learner profiles and job-specific gaps. Learners disengage when content is irrelevant or repetitious, reducing completion rates and undermining ROI for organizations. Additionally, limited access to adaptive assessment tools prevents precise skill diagnostics, slowing progress and hampering credentialing efforts. To remain competitive, providers must invest in AI-driven personalization, coaching, and modular curricula that adapt to learner pace and role-specific competencies. Without this, corporate buyers may revert to blended classroom solutions quickly.

Opportunity:

Integration with corporate training programs

Integration with corporate training programs presents a major growth avenue, enabling soft skills offerings to be embedded directly into employee development pathways. By aligning courses with competency frameworks and performance metrics, providers can demonstrate business impact and justify budget allocations. Moreover, partnerships with HRIS, LMS, and L&D teams facilitate seamless enrollment, progress tracking, and skills validation. This integration creates recurring enterprise revenue streams and expands use cases across onboarding, leadership pipelines, and succession planning, strengthening long-term adoption and enterprise value. It also drives customization, reporting, and manager-led coaching at scale.

Threat:

Competition from traditional training methods

Competition from traditional training methods remains a tangible threat, as in-person workshops and classroom coaching retain perceived advantages in interactivity and experiential learning. Corporates with established vendor relationships may prefer proven face-to-face programs for high-stakes leadership development, slowing enterprise migration to online formats. Additionally, some stakeholders question the depth of behavioral change achievable through digital modalities alone. To mitigate this, online providers need to demonstrate measurable behavior transfer, incorporate blended learning, and provide robust facilitation to match classroom outcomes. Failure to do so risks client churn and constrained growth opportunities.

Covid-19 Impact:

The Covid-19 pandemic accelerated adoption of online soft skills training as lockdowns forced L&D teams to shift budgets from classroom events to virtual delivery. Providers scaled digital offerings, expanded live instructor-led sessions, and enhanced collaboration tools to meet urgent demand. However, uneven access to reliable connectivity in some regions limited reach, and initial engagement dips required redesigning content for shorter, more interactive formats. Post-pandemic, blended approaches and analytics-driven retention strategies became standard practice, globally widespread.

The instructor-led virtual training segment is expected to be the largest during the forecast period

The instructor-led virtual training segment is expected to account for the largest market share during the forecast period because it combines real-time facilitation with the convenience of remote access, delivering high engagement and immediate feedback. Corporates favor this format for leadership and communication workshops where interaction drives outcomes. Furthermore, scalable virtual classrooms reduce travel costs while preserving instructor-led pedagogy, making them cost-effective for geographically distributed teams. Providers are investing in enriched media, breakout-room facilitation, and assessment tools to sustain participation and prove learning transfer and measurable performance outcomes.

The teamwork & collaboration segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the teamwork & collaboration segment is predicted to witness the highest growth rate as organizations place greater emphasis on cross-functional coordination and remote collaboration skills. Digital transformation projects increase demand for structured programs that teach virtual collaboration, conflict resolution, and inclusive communication. Additionally, tools that simulate team-based scenarios and peer learning are gaining traction, enabling measurable improvements in project delivery. Vendors that integrate collaborative simulations with LMS analytics are well-positioned to capture enterprise budgets focused on productivity and culture across global teams.

Region with largest share:

During the forecast period, the North America region is expected to hold the largest market share driven by mature corporate L&D ecosystems, high technology adoption, and significant spend on employee development. Many large enterprises and HR tech buyers are headquartered here, enabling rapid procurement and pilot scaling. Furthermore, widespread remote work practices and strong broadband infrastructure support extensive online program deployment. Market incumbents and established providers continue to innovate with analytics, certification, and enterprise integrations to capture corporate budgets and strong post-pandemic training allocations.

Region with highest CAGR:

Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR because rapid digital adoption, expanding corporate training budgets, and a large addressable workforce create strong demand for scalable soft skills solutions. Emerging economies are investing in upskilling to support service-sector growth and international business processes. Additionally, mobile-first learning and regional language content lower barriers to adoption. Local providers partnering with global platforms are accelerating market penetration across enterprises and SMBs. Government initiatives and corporate reskilling programs further boost uptake rapidly.

Key players in the market

Some of the key players in Soft Skills Development Online Market include Coursera, Inc., Udemy, Inc., LinkedIn Learning, Skillsoft, Pluralsight, Inc., Cornerstone OnDemand, Inc., BetterUp, Inc., FranklinCovey Co., Dale Carnegie Training, Skillshare, Inc., FutureLearn Limited, edX, Simplilearn (Simplilearn Solutions Pvt. Ltd.), MasterClass, Inc., Kaplan, Inc., and Korn Ferry.

Key Developments:

In September 2025, Coursera announced "Skill Tracks," a tailored, data-backed learning solution designed to accelerate critical skills development across functional teams, focusing on both technical and soft skills. The 2025 Global Skills Report highlights a surge in key soft skills like communication and strategic thinking alongside tech trends.

In April 2024, Cornerstone OnDemand Inc., a market leader in learning and talent solutions, today announced at Learning Technologies the launch of Cornerstone Learning Fundamentals, an all-in-one learning solution for mid-sized organizations. Learning Fundamentals combines out-of-the-box, pre-packaged learning management products and services, expertly curated learning pathways, and a consumer-grade learner experience optimized specifically for mid-sized organizations to transform learning and development.

Skill Types Covered:

• Communication Skills
• Leadership Skills
• Teamwork & Collaboration
• Creativity & Critical Thinking
• Other Skills

Delivery Modes:

• Self-Paced Online Courses
• Instructor-Led Virtual Training
• Blended Learning

End Users Covered:

• Students
• Working Professionals
• Corporates
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2024, 2025, 2026, 2028, and 2032
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 End User Analysis
• 3.7 Emerging Markets
• 3.8 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Soft Skills Development Online Market, By Skill Type

• 5.1 Introduction
• 5.2 Communication Skills
• 5.3 Leadership Skills
• 5.4 Teamwork & Collaboration
• 5.5 Creativity & Critical Thinking
• 5.6 Other Skills

6 Global Soft Skills Development Online Market, By Delivery Mode

• 6.1 Introduction
• 6.2 Self-Paced Online Courses
• 6.3 Instructor-Led Virtual Training
• 6.4 Blended Learning

7 Global Soft Skills Development Online Market, By End User

• 7.1 Introduction
• 7.2 Students
• 7.3 Working Professionals
• 7.4 Corporates
• 7.5 Other End Users

8 Global Soft Skills Development Online Market, By Geography

• 8.1 Introduction
• 8.2 North America
  • 8.2.1 US
  • 8.2.2 Canada
  • 8.2.3 Mexico
• 8.3 Europe
  • 8.3.1 Germany
  • 8.3.2 UK
  • 8.3.3 Italy
  • 8.3.4 France
  • 8.3.5 Spain
  • 8.3.6 Rest of Europe
• 8.4 Asia Pacific
  • 8.4.1 Japan
  • 8.4.2 China
  • 8.4.3 India
  • 8.4.4 Australia
  • 8.4.5 New Zealand
  • 8.4.6 South Korea
  • 8.4.7 Rest of Asia Pacific
• 8.5 South America
  • 8.5.1 Argentina
  • 8.5.2 Brazil
  • 8.5.3 Chile
  • 8.5.4 Rest of South America
• 8.6 Middle East & Africa
  • 8.6.1 Saudi Arabia
  • 8.6.2 UAE
  • 8.6.3 Qatar
  • 8.6.4 South Africa
  • 8.6.5 Rest of Middle East & Africa

9 Key Developments

• 9.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 9.2 Acquisitions & Mergers
• 9.3 New Product Launch
• 9.4 Expansions
• 9.5 Other Key Strategies

10 Company Profiling

• 10.1 Coursera, Inc.
• 10.2 Udemy, Inc.
• 10.3 LinkedIn Learning
• 10.4 Skillsoft
• 10.5 Pluralsight, Inc.
• 10.6 Cornerstone OnDemand, Inc.
• 10.7 BetterUp, Inc.
• 10.8 FranklinCovey Co.
• 10.9 Dale Carnegie Training
• 10.10 Skillshare, Inc.
• 10.11 FutureLearn Limited
• 10.12 edX
• 10.13 Simplilearn (Simplilearn Solutions Pvt. Ltd.)
• 10.14 MasterClass, Inc.
• 10.15 Kaplan, Inc.
• 10.16 Korn Ferry