세계의 의료용 AI 음성 에이전트 시장 예측(-2032년) : 기술별, 전개 방식별, 용도별, 최종 사용자별, 지역별 분석

According to Stratistics MRC, the Global AI Voice Agents in Healthcare Market is accounted for $653.7 million in 2025 and is expected to reach $6789.2 million by 2032 growing at a CAGR of 39.7% during the forecast period. AI voice agents in healthcare are intelligent, speech-enabled systems designed to interact with patients and healthcare professionals using natural language. They utilize artificial intelligence, natural language processing (NLP), and machine learning to understand, interpret, and respond to voice commands or queries. These agents assist in tasks such as appointment scheduling, patient triage, medication reminders, symptom checking, and remote monitoring. By automating routine communications and providing real-time support, AI voice agents enhance patient engagement, improve operational efficiency, and reduce administrative burdens within healthcare settings.

Market Dynamics:

Driver:

Improved access & patient engagement

Hospitals are using voice interfaces to streamline appointment scheduling and reduce administrative burden. Patients with disabilities or low digital literacy are benefiting from simplified communication tools. Integration with care coordination platforms is improving continuity and responsiveness. Voice agents are supporting chronic care and mental health programs through conversational check-ins and reminders. These capabilities are propelling inclusive engagement across diverse populations.

Restraint:

Clinical safety & liability risk

Voice systems may misinterpret symptoms or medication names which can lead to inaccurate documentation. Lack of explainability complicates validation and oversight across clinical workflows. Providers face challenges in ensuring compliance with safety standards and malpractice protection. Integration with diagnostic systems requires rigorous testing and governance. These risks continue to constrain adoption in high-stakes settings.

Opportunity:

Advances in natural language understanding

Models are improving contextual awareness and sentiment detection across patient interactions. Voice agents are now capable of handling multi-turn conversations and extracting structured data. Integration with decision support systems is enabling real-time triage and documentation. Vendors are launching domain-specific models tuned to clinical language and workflows. These innovations are fostering broader use cases across care delivery.

Threat:

User trust and adoption barriers

Patients may hesitate to share sensitive information with automated systems due to privacy concerns. Clinicians often question the accuracy and relevance of voice-generated summaries. Lack of training and change management slows frontline acceptance and usage. Inconsistent performance across accents and emotional states can degrade experience and reliability. These challenges continue to hamper sustained engagement and operational integration.

Covid-19 Impact:

The pandemic accelerated interest in AI voice agents as healthcare systems faced surging demand and limited staff availability. Voice interfaces were deployed to manage symptom screening, vaccine scheduling, and remote monitoring during lockdowns. Providers used voice agents to maintain patient communication and reduce call center burden. Public comfort with voice technology increased as contactless solutions became essential. Post-pandemic strategies now include voice agents as part of digital resilience and hybrid care models. These shifts are accelerating long-term investment in conversational healthcare infrastructure.

The natural language processing (NLP) segment is expected to be the largest during the forecast period

The natural language processing (NLP) segment is expected to account for the largest market share during the forecast period due to its foundational role in enabling accurate, context-aware voice interactions. NLP models are powering transcription, intent recognition, and sentiment analysis across patient and provider conversations. Integration with clinical documentation systems is improving speed and accuracy of recordkeeping. Vendors are offering healthcare-tuned NLP engines that comply with HIPAA and other data standards. Demand for multilingual and emotion-sensitive capabilities is rising across global markets. These advancements are boosting NLP's dominance in voice-driven healthcare applications.

The telehealth providers segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the telehealth providers segment is predicted to witness the highest growth rate as virtual care platforms adopt voice agents to enhance patient experience and operational efficiency. Voice interfaces are supporting intake, triage, and follow-up across video and phone consultations. Providers are embedding voice agents into mobile apps and smart devices to extend care beyond clinical settings. Demand for scalable, low-cost engagement tools is rising across mental health, chronic care, and remote diagnostics. Partnerships between telehealth firms and AI vendors are accelerating deployment and innovation.

Region with largest share:

During the forecast period, the North America region is expected to hold the largest market share due to its advanced healthcare infrastructure, AI investment, and regulatory engagement. The United States is scaling voice agent deployment across hospitals, insurers, and digital health startups. Investment in cloud platforms, NLP engines, and HIPAA-compliant voice tools is driving adoption. Presence of leading conversational AI vendors and academic research centers is reinforcing innovation. Regulatory frameworks are evolving to support responsible use of voice technology in clinical settings.

Region with highest CAGR:

Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR as mobile penetration, healthcare digitization, and AI innovation converge. Countries like India, China, and South Korea are deploying voice agents across public health, insurance, and telemedicine platforms. Local startups are launching multilingual voice tools tailored to regional languages and care models. Government-backed programs are supporting AI integration in rural health and primary care. Demand for scalable, low-cost automation is rising across urban and underserved populations.

Key players in the market

Some of the key players in AI Voice Agents in Healthcare Market include Suki AI, Inc., Corti.ai ApS, Hippocratic AI, Inc., Nuance Communications, Inc. (a Microsoft company), Notable Health, Inc., Orbita, Inc., Sensely Corporation, Saykara, Inc., Lifelink Systems, Inc., Botco.ai, Inc., Voiceitt Ltd., SoundHound AI, Inc., Hyro, Inc., DeepScribe, Inc. and Augmedix, Inc.

Key Developments:

In February 2025, Corti launched three specialized AI models-Solo, Ensemble, and Symphony-designed to improve reliability and reduce pilot paralysis in clinical deployments. These models address integration and cost barriers, helping healthcare providers adopt voice AI with higher accuracy and lower friction.

In January 2025, Suki accepted a strategic investment from Zoom Ventures and deepened a partnership to integrate Suki's AI-generated clinical note functionality into Zoom's clinical workflow and telehealth offerings, enabling voice-driven notes inside Zoom Healthcare experiences.

Technologies Covered:

• Natural Language Processing (NLP)
• Speech Recognition & Synthesis
• Conversational AI & Dialogue Management
• Emotion-Aware Voice Interfaces
• Multilingual Voice Agents
• Other Technologies

Deployment Modes Covered:

• Cloud-Based
• On-Premise
• Hybrid

Applications Covered:

• Medication Adherence & Follow-Up
• Insurance Verification & Claims Support
• Mental Health & Wellness Assistance
• Chronic Disease Monitoring
• Health Education & FAQs
• Other Applications

End Users Covered:

• Hospitals & Clinics
• Telehealth Providers
• Health Insurance Companies
• Pharmaceutical & Life Sciences Firms
• Mental Health Platforms
• Home Healthcare Services
• Government & Public Health Agencies
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2024, 2025, 2026, 2028, and 2032
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 Technology Analysis
• 3.7 Application Analysis
• 3.8 End User Analysis
• 3.9 Emerging Markets
• 3.10 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global AI Voice Agents in Healthcare Market, By Technology

• 5.1 Introduction
• 5.2 Natural Language Processing (NLP)
• 5.3 Speech Recognition & Synthesis
• 5.4 Conversational AI & Dialogue Management
• 5.5 Emotion-Aware Voice Interfaces
• 5.6 Multilingual Voice Agents
• 5.7 Other Technologies

6 Global AI Voice Agents in Healthcare Market, By Deployment Mode

• 6.1 Introduction
• 6.2 Cloud-Based
• 6.3 On-Premise
• 6.4 Hybrid

7 Global AI Voice Agents in Healthcare Market, By Application

• 7.1 Introduction
• 7.2 Medication Adherence & Follow-Up
• 7.3 Insurance Verification & Claims Support
• 7.4 Mental Health & Wellness Assistance
• 7.5 Chronic Disease Monitoring
• 7.6 Health Education & FAQs
• 7.7 Other Applications

8 Global AI Voice Agents in Healthcare Market, By End User

• 8.1 Introduction
• 8.2 Hospitals & Clinics
• 8.3 Telehealth Providers
• 8.4 Health Insurance Companies
• 8.5 Pharmaceutical & Life Sciences Firms
• 8.6 Mental Health Platforms
• 8.7 Home Healthcare Services
• 8.8 Government & Public Health Agencies
• 8.9 Other End Users

9 Global AI Voice Agents in Healthcare Market, By Geography

• 9.1 Introduction
• 9.2 North America
  • 9.2.1 US
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 UK
  • 9.3.3 Italy
  • 9.3.4 France
  • 9.3.5 Spain
  • 9.3.6 Rest of Europe
• 9.4 Asia Pacific
  • 9.4.1 Japan
  • 9.4.2 China
  • 9.4.3 India
  • 9.4.4 Australia
  • 9.4.5 New Zealand
  • 9.4.6 South Korea
  • 9.4.7 Rest of Asia Pacific
• 9.5 South America
  • 9.5.1 Argentina
  • 9.5.2 Brazil
  • 9.5.3 Chile
  • 9.5.4 Rest of South America
• 9.6 Middle East & Africa
  • 9.6.1 Saudi Arabia
  • 9.6.2 UAE
  • 9.6.3 Qatar
  • 9.6.4 South Africa
  • 9.6.5 Rest of Middle East & Africa

10 Key Developments

• 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 10.2 Acquisitions & Mergers
• 10.3 New Product Launch
• 10.4 Expansions
• 10.5 Other Key Strategies

11 Company Profiling

• 11.1 Suki AI, Inc.
• 11.2 Corti.ai ApS
• 11.3 Hippocratic AI, Inc.
• 11.4 Nuance Communications, Inc.
• 11.5 Notable Health, Inc.
• 11.6 Orbita, Inc.
• 11.7 Sensely Corporation
• 11.8 Saykara, Inc.
• 11.9 Lifelink Systems, Inc.
• 11.10 Botco.ai, Inc.
• 11.11 Voiceitt Ltd.
• 11.12 SoundHound AI, Inc.
• 11.13 Hyro, Inc.
• 11.14 DeepScribe, Inc.
• 11.15 Augmedix, Inc.