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세계의 서비스 품질 관리(SQM) 및 통신 사업자 고객 경험 관리(CEM) 시장 보고서(2024년)

Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Global Market Report 2024

발행일: | 리서치사: The Business Research Company | 페이지 정보: 영문 175 Pages | 배송안내 : 2-10일 (영업일 기준)

    
    
    


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서비스 품질 관리(SQM) 및 통신 사업자 고객 경험 관리(CEM) 시장 규모는 향후 몇 년동안 빠르게 성장할 것으로 예상되며, 2028년에는 연평균 12.9%의 연평균 복합 성장률(CAGR)로 84억 9,000만 달러에 달할 것으로 예상됩니다. 예측 기간 동안 예상되는 성장 요인에는 몇 가지가 있습니다. 모바일 사업자 서비스에 대한 수요 증가, 기술 지원 솔루션에 대한 수요 증가, 비용 효율성을 높이기 위한 클라우드 기반 솔루션의 확대, 네트워크 기능을 활용하기 위한 오픈 API 채택, 장애 및 이벤트 관리에 대한 관심 증가 등이 있습니다. 장애 및 이벤트 관리에 대한 관심 증가 등이 포함됩니다. 이 기간 동안 예상되는 주요 동향으로는 신기술 통합, AI를 활용한 서비스 개인화, 자동화 및 셀프 서비스 솔루션 도입, 데이터 분석 기능 강화, 사전 예방적 고객 참여 전략의 중요성 등을 꼽을 수 있습니다.

서비스 품질 관리(SQM) 및 통신 사업자 고객 경험 관리(CEM) 시장은 클라우드 기반 솔루션의 채택이 증가함에 따라 큰 성장이 예상됩니다. 인터넷을 통해 액세스 및 호스팅되는 클라우드 기반 솔루션은 확장성, 유연성, 비용 효율성을 제공하며, 모든 규모의 비즈니스에 적합합니다. 이러한 솔루션은 실시간 데이터 분석, 자동화, 민첩한 인프라를 통해 SQM과 통신사업자의 CEM을 강화하여 응답성을 높이고 개인화된 서비스를 제공할 수 있도록 지원합니다. 플렉셀라가 2024년 3월에 실시한 설문조사에 따르면, 클라우드 서비스에 대한 투자가 눈에 띄게 증가하고 있으며, 응답자의 4분의 1 이상이 연간 1,200만 달러 이상을 투자하고 있는 것으로 나타났습니다. 또한, 멀티 클라우드 사용도 소폭 증가하여 다양한 조직의 요구에 대한 클라우드 솔루션에 대한 의존도가 높아지고 있음을 보여줍니다. 이러한 추세는 클라우드 기반 솔루션이 SQM 및 통신사업자 CEM 시장의 성장을 가속하는 데 있어 클라우드 기반 솔루션이 매우 중요한 역할을 하고 있음을 입증합니다.

SQM 및 통신사 CEM 시장의 주요 업체들은 수익성과 시장 경쟁력을 강화하기 위해 혁신적인 기술을 적극적으로 도입하고 있습니다. 디지털 도구와 플랫폼으로 구성된 고객 서비스 관리 소프트웨어는 통신사의 고객 서비스 운영을 간소화하고 강화하기 위한 주목할 만한 기술 혁신입니다. 예를 들어, 서비스 품질 측정(SQM) 그룹은 2021년 6월 콜센터를 위한 품질 보증 솔루션을 제공하는 mySQM FCR(First Call Resolution) 인사이트 소프트웨어인 mySQM FCR(First Call Resolution) 인사이트 소프트웨어를 발표했습니다. 이 소프트웨어는 효과적인 모니터링과 관리를 통해 고객 서비스를 개선하고, 비용을 절감하며, 상담원과 고객 경험을 최적화할 수 있도록 지원합니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 거시경제 시나리오

  • 고인플레이션이 시장에 미치는 영향
  • 우크라이나·러시아 전쟁이 시장에 미치는 영향
  • 시장에 대한 COVID-19의 영향

제5장 세계 시장 규모와 성장

  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 성장 촉진요인과 억제요인
    • 시장 성장 촉진요인
    • 시장 성장 억제요인
  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 실적 : 규모와 성장, 2018-2023
  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 예측 : 규모와 성장, 2023-2028, 2033F

제6장 시장 세분화

  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 제품 유형별, 분석과 예측, 2018-2023, 2023-2028F, 2033F
  • 기업 피드백 관리(EFM)
  • 텍스트 분석
  • 음성 분석
  • 웹 분석
  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 지원 시스템별, 분석과 예측, 2018-2023, 2023-2028F, 2033F
  • 인터넷 서비스 제공업체(ISP)
  • 매니지드 서비스 제공업체(MSP)
  • 통신 서비스 제공업체(TSP)
  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 채널별, 분석과 예측, 2018-2023, 2023-2028F, 2033F
  • 기업 웹사이트
  • 휴대폰 통화
  • 센터
  • 지점
  • 소셜미디어
  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 최종사용자별, 분석과 예측, 2018-2023, 2023-2028F, 2033F
  • 중소기업
  • 기업

제7장 지역별/국가별 분석

  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 지역별, 분석과 예측, 2018-2023, 2023-2028F, 2033F
  • 세계의 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 국가별, 분석과 예측, 2018-2023, 2023-2028F, 2033F

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

  • 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 경쟁 구도
  • 서비스 품질 관리(SQM) 및 통신사업자 고객 경험 관리(CEM) 시장 : 기업 개요
    • Huawei Technologies Co. Ltd.
    • Accenture PLC
    • The International Business Machines Corporation
    • Cisco Systems Inc.
    • Oracle Corporation

제31장 기타 주요 기업 및 혁신 기업

  • SAP SE
  • The Hewlett Packard Enterprise Company
  • Nokia Corporation
  • Telefonaktiebolaget LM Ericsson
  • NEC Corporation
  • Capgemini SE
  • Adobe Inc.
  • Tech Mahindra Ltd.
  • Amdocs Limited
  • Ciena Corporation
  • SAS Institute
  • Genesys Cloud Services Inc.
  • CSG International
  • Verint Systems
  • Calix Inc.

제32장 경쟁 벤치마킹

제33장 경쟁 대시보드

제34장 주요 인수합병(M&A)

제35장 향후 전망과 잠재적인 분석

제36장 부록

LSH 24.05.31

Service quality management (SQM) involves systematically monitoring, evaluating, and improving the quality of services provided by a telecom company. On the other hand, telco customer experience management (CEM) focuses on understanding, analyzing, and enhancing the overall satisfaction and perception of customers with the telecom services offered. Both SQM and telco CEM are integral aspects of a comprehensive customer-centric strategy aimed at delivering value and fostering enduring relationships with customers.

The primary types of service quality management (SQM) and telco customer experience management (CEM) products include enterprise feedback management (EFM), text analytics, speech analytics, and web analytics. Enterprise feedback management (EFM) involves the systematic collection, management, and analysis of feedback from various stakeholders within an organization to drive improvements in products, services, and processes. These tools find applications in various support systems such as internet service providers (ISPs), managed service providers (MSPs), and telecom service providers (TSP). They encompass multiple channels including the company website, web, call center, mobile, branch offices, and social media platforms, catering to diverse end users including small and medium businesses as well as enterprises.

The service quality management (SQM) and telco customer experience management (CEM) market research report is one of a series of new reports from The Business Research Company that provides service quality management (SQM) and telco customer experience management (CEM) market statistics, including service quality management (SQM) and telco customer experience management (CEM) industry global market size, regional shares, competitors with a service quality management (SQM) and telco customer experience management (CEM) market share, detailed service quality management (SQM) and telco customer experience management (CEM) market segments, market trends and opportunities, and any further data you may need to thrive in the service quality management (SQM) and telco customer experience management (CEM) industry. This service quality management (SQM) and telco customer experience management (CEM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The service quality management (SQM) and telco customer experience management (CEM) market size has grown rapidly in recent years. It will grow from $4.63 billion in 2023 to $5.22 billion in 2024 at a compound annual growth rate (CAGR) of 12.7%. The expansion observed in the historical period can be attributed to several factors. These include the increasing usage of mobile applications, the growing number of customer interactions within the BFSI (Banking, Financial Services, and Insurance) sector, the expansion of Internet of Things (IoT) connections, a heightened focus on resolving customer compatibility issues, and the rising number of interactions at call center touchpoints by end-users.

The service quality management (SQM) and telco customer experience management (CEM) market size is expected to see rapid growth in the next few years. It will grow to $8.49 billion in 2028 at a compound annual growth rate (CAGR) of 12.9%. The anticipated growth in the forecast period can be attributed to several factors. These include the expected increase in demand for mobile operator services, the growing need for technical support solutions, the expansion of cloud-based solutions to enhance cost-effectiveness, the adoption of open APIs to leverage network capabilities, and a heightened focus on fault and event management. Major trends expected during this period include the integration of emerging technologies, AI-driven personalization of services, the implementation of automation and self-service solutions, the enhancement of data analytics capabilities, and a greater emphasis on proactive customer engagement strategies.

The service quality management (SQM) and telco customer experience management (CEM) market is poised for significant growth, driven by the increasing adoption of cloud-based solutions. Cloud-based solutions, which are accessed and hosted over the internet, offer scalability, flexibility, and cost-effectiveness, catering to businesses of all sizes. These solutions enhance SQM and telco CEM by enabling real-time data analysis, automation, and agile infrastructure, leading to improved responsiveness and personalized service delivery. A survey conducted by Flexera in March 2024 revealed a notable rise in cloud service investment, with over a quarter of respondents investing more than $12 million annually. Additionally, multi-cloud usage saw a slight increase, indicating the growing reliance on cloud solutions for various organizational needs. This trend underscores the pivotal role of cloud-based solutions in driving the growth of the SQM and telco CEM market.

Key players in the SQM and telco CEM market are actively developing innovative technologies to enhance profitability and market competitiveness. Customer service management software, comprising digital tools and platforms, is a notable innovation aimed at streamlining and enhancing customer service operations within telecommunications companies. For example, Service Quality Measurement (SQM) Group launched mySQM FCR (First Call Resolution) Insights software in June 2021, offering a quality assurance solution for call centers. This software empowers clients to improve customer service, reduce costs, and optimize agent and customer experiences through effective monitoring and management.

In March 2024, Accenture PLC further strengthened its capabilities in understanding customer behavior by acquiring GemSeek. This strategic acquisition bolsters Accenture's offerings in customer experience analytics (CEM), leveraging insights, analytics, and AI-powered predictive models. GemSeek, a UK-based customer experience analytics company, provides specialized services that align with Accenture's vision to deliver enhanced customer experiences through data-driven strategies.

Major companies operating in the service quality management (SQM) and telco customer experience management (cem) market are Huawei Technologies Co. Ltd., Accenture PLC, The International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, The Hewlett Packard Enterprise Company, Nokia Corporation, Telefonaktiebolaget LM Ericsson, NEC Corporation, Capgemini SE, Adobe Inc., Tech Mahindra Ltd., Amdocs Limited, Ciena Corporation, SAS Institute, Genesys Cloud Services Inc., CSG International, Verint Systems, Calix Inc., Medallia Inc., Spirent Communications PLC, Comarch SA, InfoVista SAS, Comviva, Radisys Corporation, Aria Systems Inc.

North America was the largest region in the service quality management (SQM) and telco customer experience management (CEM) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the service quality management (SQM) and telco customer experience management (CEM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The service quality management (SQM) and telco customer experience management (CEM) market includes revenues earned by entities by providing services such as network performance monitoring, customer journey mapping, personalization, and service audits. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

  • Including: 1) By Product Type: Enterprise Feedback Management (EFM); Text Analytics; Speech Analytics; Web Analytics
  • 2) By Support System: Internet Service Providers (ISP); Managed Service Providers (MSP); Telecom Service Providers (TSP)
  • 3) By Channel: Company website; Web; Call Mobile; Centre; Branch; Social Media
  • 4) By End Users: Small And Medium Businesses; Enterprises
  • Covering: Huawei Technologies Co. Ltd; Accenture PLC; The International Business Machines Corporation; Cisco Systems Inc.; Oracle Corporation

Table of Contents

1. Executive Summary

2. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Characteristics

3. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Trends And Strategies

4. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Size and Growth

  • 5.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Segmentation

  • 6.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Enterprise Feedback Management (EFM)
  • Text Analytics
  • Speech Analytics
  • Web Analytics
  • 6.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Support System, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Internet Service Providers (ISP)
  • Managed Service Providers (MSP)
  • Telecom Service Providers (TSP)
  • 6.3. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Company website
  • Web
  • Call Mobile
  • Centre
  • Branch
  • Social Media
  • 6.4. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Small And Medium Businesses
  • Enterprises

7. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Regional And Country Analysis

  • 7.1. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 8.1. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 9.1. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 9.2. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 10.1. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 11.1. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 11.2. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 12.1. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 13.1. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 14.1. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 14.2. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 15.1. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 15.2. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 16.1. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 17.1. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 18.1. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 19.1. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 20.1. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 21.1. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 21.2. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 22.1. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 23.1. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 23.2. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 24.1. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 24.2. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 25.1. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 25.2. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 26.1. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 26.2. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 27.1. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 28.1. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 28.2. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

  • 29.1. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Overview
  • 29.2. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Product Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By Channel, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market, Segmentation By End Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Landscape And Company Profiles

  • 30.1. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Landscape
  • 30.2. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Company Profiles
    • 30.2.1. Huawei Technologies Co. Ltd.
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. Accenture PLC
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. The International Business Machines Corporation
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Cisco Systems Inc.
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Oracle Corporation
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Other Major And Innovative Companies

  • 31.1. SAP SE
  • 31.2. The Hewlett Packard Enterprise Company
  • 31.3. Nokia Corporation
  • 31.4. Telefonaktiebolaget LM Ericsson
  • 31.5. NEC Corporation
  • 31.6. Capgemini SE
  • 31.7. Adobe Inc.
  • 31.8. Tech Mahindra Ltd.
  • 31.9. Amdocs Limited
  • 31.10. Ciena Corporation
  • 31.11. SAS Institute
  • 31.12. Genesys Cloud Services Inc.
  • 31.13. CSG International
  • 31.14. Verint Systems
  • 31.15. Calix Inc.

32. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Benchmarking

33. Global Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market

35. Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market Future Outlook and Potential Analysis

  • 35.1 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Service Quality Management (SQM) And Telco Customer Experience Management (CEM) Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer
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