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세계의 음성 애널리틱스(Voice And Speech Analytics) 시장 보고서(2025년)

Voice And Speech Analytics Global Market Report 2025

발행일: | 리서치사: The Business Research Company | 페이지 정보: 영문 250 Pages | 배송안내 : 2-10일 (영업일 기준)

    
    
    




■ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송일정은 문의해 주시기 바랍니다.

음성 애널리틱스(Voice And Speech Analytics) 시장 규모는 최근 급속히 확대하고 있습니다. 2024년 25억 4,000만 달러에서 2025년에는 30억 2,000만 달러로, CAGR 19.0%로 확대합니다. 실적 기간의 성장은 대화형 AI의 빠른 도입, 산업별 특화 솔루션의 확대, 고급 분석 플랫폼과의 통합, AI 기반 개인화, 감정 및 정서 분석의 중요성 등에 기인하는 것으로 분석됩니다.

음성 애널리틱스 시장 규모는 향후 수년간 급성장이 전망됩니다. 2029년에는 CAGR 16.8%로 56억 2,000만 달러로 성장합니다. 예측 기간 중의 성장 배경에는 클라우드 컴퓨팅 채택 증가, 고객 경험 향상에 대한 요구 증가, 멀티 채널 커뮤니케이션의 부상, 사기 방지 및 보안에 대한 중요성, 빅데이터의 가용성 향상 등이 있습니다. 예측 기간의 주요 동향으로는 멀티채널 분석, 실시간 감정 분석, 감정 인식 기술, 컴플라이언스 및 윤리적 AI의 중요성, 고객 행동 예측 분석 등을 꼽을 수 있습니다.

음성 분석은 녹음된 통화 등 다양한 형태로 나타나는 음성 언어의 분석과 해석에 초점을 맞춘 기술과 프로세스를 포괄합니다. 주요 목적은 가치 있는 인사이트, 패턴, 정보를 추출하는 것입니다. 음성 분석은 고객 서비스 최적화, 부정행위 감지, 데이터베이스 의사결정 등 다양한 용도로 활용되고 있습니다. 이 기술은 콜센터, 시장 조사, 비즈니스 인텔리전스 분야에서 실용화되고 있으며, 음성 대화에서 의미 있는 정보를 도출하고자 하는 조직에 귀중한 툴을 제공합니다.

음성 분석의 주요 구성 요소는 솔루션과 서비스로 구성되어 있습니다. 음성 분석 솔루션에는 특정 문제를 해결하기 위해 특별히 설계된 제품, 서비스, 절차가 포함됩니다. 이러한 솔루션은 고객과의 대화에서 가치 있는 인사이트를 도출하고, 고객 만족도를 높이고, 업무 효율성을 향상시키기 위해 다양한 산업에서 활용되고 있습니다. 이러한 솔루션은 On-Premise 및 클라우드에 구축할 수 있으며, 대기업 및 중소기업을 포함한 다양한 규모의 조직에 대응할 수 있습니다. 음성 분석은 고객경험관리, 통화 모니터링 및 요약, 상담원 성과 모니터링, 영업 및 마케팅 관리, 리스크 및 컴플라이언스 관리, 감정 분석, 기타 관련 분야 등 다양한 분야에서 활용되고 있습니다. 활용되고 있습니다.

2025년 봄 미국의 관세 인상과 이에 따른 무역 마찰은 정보기술 분야, 특히 하드웨어 제조, 데이터 인프라, 소프트웨어 배포에 큰 영향을 미치고 있습니다. 수입 반도체, 회로 기판, 네트워크 장비에 대한 관세 인상은 하이테크 기업, 클라우드 서비스 프로바이더, 데이터센터의 생산 및 운영 비용을 증가시키고 있습니다. 노트북, 서버, 가전제품의 부품을 전 세계에서 조달하는 기업은 리드타임의 장기화와 가격 압박에 직면해 있습니다. 동시에 특수 소프트웨어에 대한 관세와 주요 국제 시장의 보복 조치로 인해 세계 IT 공급망이 혼란에 빠지고 미국산 기술에 대한 해외 수요가 감소하고 있습니다. 이에 대응하기 위해 이 부문은 국내 칩 생산에 대한 투자를 강화하고, 공급업체 네트워크를 확대하며, AI를 활용한 자동화를 통해 회복력을 높이고 비용 관리를 효율화하고 있습니다.

음성 분석 조사 보고서는 음성 분석 산업 세계 시장 규모, 지역별 시장 점유율, 음성 분석 시장 점유율을 보유한 경쟁사, 상세한 음성 분석 시장 부문, 시장 동향 및 비즈니스 기회 등 음성 분석 시장 통계를 제공하는 The Business Research Company의 최신 보고서 시리즈 중 하나입니다. 이 음성 분석 시장 조사 보고서는 업계의 현재와 미래 시나리오를 상세하게 분석하여 필요한 모든 것을 완벽하게 제공합니다.

향후 5년간 16.8%의 성장률 전망은 지난번 예측보다 0.2% 소폭 하락한 수치입니다. 이 감소는 주로 미국과 다른 국가 간의 관세의 영향에 기인합니다. 관세로 인해 고급 음성 인식 엔진의 라이선스 비용이 상승하고, 다국어 음성 데이터세트의 세계 조달에 영향을 미칠 경우, 미국내 도입에 영향을 미칠 수 있습니다. 또한 상호 관세와 무역 긴장과 제한 증가로 인한 세계 경제와 무역에 대한 악영향으로 인해 그 영향은 더욱 광범위하게 나타날 것으로 보입니다.

동영상 컨텐츠 마케팅이 급증할 것으로 예상되며, 음성 분석 시장의 성장을 촉진할 것으로 보입니다. 동영상 컨텐츠 마케팅은 마케팅 목적으로 동영상을 제작하고 전략적으로 활용하여 타겟 시청자에게 효과적으로 홍보 및 메시지를 전달하는 것을 목적으로 합니다. 음성 분석은 동영상 컨텐츠 마케팅에서 중요한 역할을 하며, 데이터에 기반한 의사결정, 시청자 이해, 동영상 컨텐츠의 최적화를 촉진하여 참여도와 영향력을 높일 수 있도록 도와줍니다. 2023년 2월, 영국에 본사를 둔 동영상 마케팅 대행사이자 소프트웨어 회사인 Wyzowl의 조사에 따르면 기업의 동영상 컨텐츠 마케팅 채택률이 91%로 증가하여 2022년에 관찰된 86%에서 상승했다고 밝혔습니다. 동영상 컨텐츠 마케팅에 대한 수요 증가는 음성 분석 시장 성장의 주요 촉진요인이 될 것으로 예측됩니다.

음성 분석 시장의 주요 기업은 기술적으로 진보된 제품을 개발하기 위해 전략적으로 협업에 집중하고 있습니다. 전략적 협업이란, 모든 관계자에게 이익이 되는 공동의 목표를 향해 협력하기 위해 사업체 간 공식적인 계약을 체결하는 것을 말합니다. 예를 들어 2023년 2월 인도에 본사를 둔 통신 서비스 기업 Bharti Airtel Limited는 미국에 본사를 둔 기술 기업 Nvidia Corporation과 협력하여 인공지능 기반 음성 분석 솔루션을 발표했습니다. 에어텔은 엔비디아의 대화형 AI 툴키트인 NvidiaNeMo와 멀티 프레임워크 추론 서비스 소프트웨어인 Triton Inference Server를 사용하여 맞춤형 음성 용도를 개발했습니다. 이번 협력은 에어텔의 딥러닝 기반 자동 음성 인식(ASR) 모델을 엔비디아의 정교한 소프트웨어와 통합하여 언어 분석 및 조작의 실용적인 조정을 가능하게 하는 것을 목표로 하고 있습니다. 이 접근법은 평균 계산 비용의 30%로 결과를 얻을 수 있으며, 탄소발자국을 줄이고 온실 가스 배출을 줄일 수 있습니다.

2024년 6월, 고급 음성 텍스트화 및 음성 인텔리전스 솔루션으로 유명한 미국 AI 기업 딥그램(Deepgram)이 포이즈드(Poised)를 미공개 금액으로 인수했습니다. 이번 인수는 사용자에게 개인화된 피드백과 가상 회의 경험을 향상시킬 수 있는 툴을 제공함으로써 실시간 음성 AI 커뮤니케이션을 혁신하는 것을 목표로 하고 있습니다. 포이즈드(Poised)는 미국에 본사를 둔 테크놀러지 기업으로, 기술을 통한 커뮤니케이션 및 참여 강화에 중점을 두고 음성 분석에 특화된 기업입니다.

음성·음성 애널리틱스 시장 보고서에 게재되어 있는 주요 기업 : Google LLC, Amazon Web Services Inc., Hewlett Packard Enterprise Development LP, Micro Focus International PLC, Avaya Inc., NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., Qualtrics, Vonage, AlmavivA S.p.A., Verint System Inc, Five9, Enghouse Interactive Inc., Talkdesk Inc., ThoughtSpot Inc., Uniphore, Calabrio Inc., CallMiner, Marchex Inc., Sabio Group, Clarabridge, Nexidia Inc., CallTrackingMetrics, Castel Communications LLC, VoiceBase Inc., 3CLogic Inc., Beyond Verbal, Voci Technologies Inc., RankMiner, Zoom Speech Analytics

2024년 음성 분석 시장에서 최대 지역은 북미였습니다. 아시아태평양은 예측 기간 중 가장 급성장하는 지역이라고 예상되고 있습니다. 음성·음성 애널리틱스 시장 보고서 대상 지역은 아시아태평양, 서유럽, 중유럽 및 동유럽, 북미, 남미, 중동 및 아프리카입니다.

음성 애널리틱스 시장 보고서 대상국은 호주, 브라질, 중국, 프랑스, 독일, 인도, 인도네시아, 일본, 러시아, 한국, 영국, 미국, 캐나다, 이탈리아, 스페인입니다.

음성 분석 시장은 실시간 분석, 고객 인사이트, 품질 보증, 음성 전사 및 분석 등의 서비스를 제공하는 사업체가 얻는 매출으로 구성됩니다. 시장 가치에는 서비스 프로바이더가 판매하거나 서비스 제공에 포함된 관련 상품의 가치가 포함됩니다. 음성 분석 시장에는 마이크, 저장 장치, 컴퓨팅 하드웨어, 음성 인식 장치 판매도 포함됩니다. 이 시장의 가치는 '팩토리 게이트'의 가치입니다. 즉, 상품의 제조업체 또는 공급자가 다른 사업자(다운스트림 제조업체, 도매업체, 유통업체, 소매업체 포함) 또는 최종 고객에게 직접 판매한 상품의 가치입니다. 이 시장에서 상품의 가치에는 상품을 만든 사람이 판매하는 관련 서비스도 포함됩니다.

목차

제1장 개요

제2장 시장의 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역 전쟁과 관세 및 Covid와 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

  • 세계의 음성 애널리틱스 : PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 촉진요인과 억제요인)
  • 최종 용도 산업의 분석
  • 세계의 음성 애널리틱스 시장 : 성장률 분석
  • 세계의 음성 애널리틱스 시장 실적 : 규모와 성장, 2019-2024
  • 세계의 음성 애널리틱스 시장 예측 : 규모와 성장, 2024-2029, 2034F
  • 세계의 음성 애널리틱스 : TAM(Total Addressable Market)

제6장 시장 세분화

  • 세계의 음성 애널리틱스 시장 : 컴포넌트별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
  • 솔루션
  • 서비스
  • 세계의 음성 애널리틱스 시장 : 배포 모드별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
  • 온프레미스
  • 클라우드
  • 세계의 음성 애널리틱스 시장 : 조직 규모별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
  • 대기업
  • 중소기업
  • 세계의 음성 애널리틱스 시장 : 용도별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
  • 고객 경험 관리
  • 통화 감시와 요약
  • 에이전트 퍼포먼스 감시
  • 세일즈 및 마케팅 관리
  • 리스크와 컴플라이언스 관리
  • 감정 분석
  • 기타 용도
  • 세계의 음성 애널리틱스 시장 : 서브 세분화 솔루션(유형별), 실적과 예측, 2019-2024, 2024-2029F, 2034F
  • 클라우드 기반 솔루션
  • 온프레미스 솔루션
  • 음성 인식 소프트웨어
  • 자연언어처리(NLP) 툴
  • 세계의 음성 애널리틱스 시장 : 서브 세분화 서비스(유형별), 실적과 예측, 2019-2024, 2024-2029F, 2034F
  • 컨설팅 서비스
  • 실장 서비스
  • 지원 및 정비 서비스
  • 연수·교육 서비스

제7장 지역별·국가별 분석

  • 세계의 음성 애널리틱스 시장 : 지역별, 실적과 예측, 2019-2024, 2024-2029F, 2034F
  • 세계의 음성 애널리틱스 시장 : 국가별, 실적과 예측, 2019-2024, 2024-2029F, 2034F

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 개요

  • 음성 애널리틱스 시장 : 경쟁 구도
  • 음성 애널리틱스 시장 : 기업 개요
    • Google LLC Overview, Products and Services, Strategy and Financial Analysis
    • Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Hewlett Packard Enterprise Development LP Overview, Products and Services, Strategy and Financial Analysis
    • Micro Focus International PLC Overview, Products and Services, Strategy and Financial Analysis
    • Avaya Inc. Overview, Products and Services, Strategy and Financial Analysis

제31장 기타 대기업과 혁신적 기업

  • NICE Systems Ltd.
  • Genesys Telecommunications Laboratories Inc
  • Qualtrics
  • Vonage
  • AlmavivA S.p.A.
  • Verint System Inc.
  • Five9 Inc.
  • Enghouse Interactive Inc.
  • Talkdesk Inc.
  • ThoughtSpot Inc.
  • Uniphore
  • Calabrio Inc
  • CallMiner
  • Marchex Inc.
  • Sabio Group

제32장 세계의 시장 경쟁 벤치마킹과 대시보드

제33장 주요 합병과 인수

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

  • 음성 애널리틱스 시장 2029 : 새로운 기회를 제공하는 국가
  • 음성 애널리틱스 시장 2029 : 새로운 기회를 제공하는 부문
  • 음성 애널리틱스 시장 2029 : 성장 전략
    • 시장 동향에 기반한 전략
    • 경쟁사 전략

제36장 부록

KSA 25.11.04

Voice and speech analytics encompass the technology and processes focused on the analysis and interpretation of spoken language, often found in various forms such as recorded calls. The primary goal is to extract valuable insights, patterns, and information. The applications of voice and speech analytics are diverse and include optimizing customer service, detecting fraud, and enabling data-driven decision-making. This technology finds practical use in call centers, market research, and business intelligence, providing a valuable tool for organizations seeking to derive meaningful information from spoken interactions.

The primary components of voice and speech analytics consist of solutions and services. Voice and speech analytics solutions include products, services, or procedures specifically designed to address particular issues. They are applied across diverse industries to extract valuable insights from customer interactions, elevate customer satisfaction, and enhance operational efficiency. These solutions can be deployed in on-premises and cloud modes and cater to organizations of different sizes, including large enterprises and small and medium-sized enterprises (SMEs). Voice and speech analytics find application in various scenarios such as customer experience management, call monitoring and summarization, agent performance monitoring, sales and marketing management, risk and compliance management, sentiment analysis, and other related areas.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The voice and speech analytics research report is one of a series of new reports from The Business Research Company that provides voice and speech analytics market statistics, including the voice and speech analytics industry's global market size, regional shares, competitors with an voice and speech analytics market share, detailed voice and speech analytics market segments, market trends and opportunities, and any further data you may need to thrive in the voice and speech analytics industry. This voice and speech analytics market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The voice and speech analytics market size has grown rapidly in recent years. It will grow from $2.54 billion in 2024 to $3.02 billion in 2025 at a compound annual growth rate (CAGR) of 19.0%. The growth in the historic period can be attributed to rapid adoption of conversational ai, expansion of industry-specific solutions, integration with advanced analytics platforms, ai-driven personalization, emphasis on emotional and sentiment analysis.

The voice and speech analytics market size is expected to see rapid growth in the next few years. It will grow to $5.62 billion in 2029 at a compound annual growth rate (CAGR) of 16.8%. The growth in the forecast period can be attributed to increased adoption of cloud computing, growing need for customer experience improvement, rise of multichannel communication, focus on fraud prevention and security, increased availability of big data. Major trends in the forecast period include multi-channel analytics, real-time sentiment analysis, emotion recognition technology, focus on compliance and ethical ai, predictive analytics for customer behavior.

The forecast of 16.8% growth over the next five years reflects a slight reduction of 0.2% from the previous projection. This reduction is primarily due to the impact of tariffs between the US and other countries. US adoption could be affected if tariffs inflate licensing costs for advanced speech recognition engines and affect the sourcing of multilingual voice datasets globally. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The anticipated surge in video content marketing is poised to drive the growth of the voice and speech analytics market. Video content marketing involves the creation and strategic utilization of videos for marketing purposes, aiming to promote or communicate messages effectively to a target audience. Voice and speech analytics play a crucial role in video content marketing, facilitating data-driven decision-making, audience understanding, and the optimization of video content for enhanced engagement and impact. In February 2023, a survey by Wyzowl, a UK-based video marketing agency and software company, revealed that the adoption of video content marketing by businesses increased to 91%, indicating a rise from the 86% usage rate observed in 2022. The escalating demand for video content marketing is expected to be a key driver for the growth of the voice and speech analytics market.

Prominent companies in the voice and speech analytics market are strategically focusing on collaborations to develop technologically advanced products. Strategic collaborations involve formalized agreements between entities to work together towards shared goals, benefiting all parties involved. For instance, in February 2023, Bharti Airtel Limited, an India-based telecommunications services company, collaborated with Nvidia Corporation, a US-based technology company, to launch an artificial intelligence-based speech analytics solution. Airtel developed a customized voice application using Nvidia's conversational AI toolkit NvidiaNeMo and the multi-framework inference-serving software Triton Inference Server. The collaboration aims to integrate Airtel's deep learning-based automated speech recognition (ASR) models with Nvidia's sophisticated software, enabling language analysis and practical adjustments to operations. This approach promises results at 30% of the average computation cost, with a smaller carbon footprint and reduced greenhouse gas emissions.

In June 2024, Deepgram, a US-based AI company known for its advanced speech-to-text and audio-intelligence solutions, acquired Poised, Inc. for an undisclosed amount. This acquisition is intended to transform real-time voice AI communication by equipping users with personalized feedback and tools to improve their virtual meeting experiences. Poised, Inc. is a US-based technology company that specializes in voice and speech analytics, emphasizing the enhancement of communication and engagement through technology.

Major companies operating in the voice and speech analytics market report are Google LLC, Amazon Web Services Inc., Hewlett Packard Enterprise Development LP, Micro Focus International PLC, Avaya Inc., NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., Qualtrics, Vonage, AlmavivA S.p.A., Verint System Inc., Five9 Inc., Enghouse Interactive Inc., Talkdesk Inc., ThoughtSpot Inc., Uniphore, Calabrio Inc., CallMiner, Marchex Inc., Sabio Group, Clarabridge, Nexidia Inc., CallTrackingMetrics, Castel Communications LLC, VoiceBase Inc., 3CLogic Inc., Beyond Verbal, Voci Technologies Inc., RankMiner, Zoom Speech Analytics

North America was the largest region in the voice and speech analytics market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the voice and speech analytics market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the voice and speech analytics market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The voice and speech analytics market consists of revenues earned by entities by providing services such as real-time analysis, customer insights, quality assurance, and voice transcription and analysis. The market value includes the value of related goods sold by the service provider or included within the service offering. The voice and speech analytics market also includes sales of microphones, storage devices, computing hardware, and speech recognition devices. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Voice And Speech Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on voice and speech analytics market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for voice and speech analytics ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The voice and speech analytics market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Component: Solutions; Services
  • 2) By Deployment Mode: On-Premises; Cloud
  • 3) By Organization Size: Large Enterprises; Small And Medium-Sized Enterprises (SMEs)
  • 4) By Application: Customer Experience Management; Call Monitoring And Summarization; Agent Performance Monitoring; Sales And Marketing Management; Risk And Compliance Management; Sentiment Analysis; Other Applications
  • Subsegments:
  • 1) By Solutions: Cloud-Based Solutions; On-premises Solutions; Speech Recognition Software; Natural Language Processing (NLP) Tools
  • 2) By Services: Consulting Services; Implementation Services; Support And Maintenance Services; Training And Education Services
  • Companies Mentioned: Google LLC; Amazon Web Services Inc.; Hewlett Packard Enterprise Development LP; Micro Focus International PLC; Avaya Inc.; NICE Systems Ltd.; Genesys Telecommunications Laboratories Inc; Qualtrics; Vonage; AlmavivA S.p.A.; Verint System Inc.; Five9 Inc.; Enghouse Interactive Inc.; Talkdesk Inc.; ThoughtSpot Inc.; Uniphore; Calabrio Inc; CallMiner; Marchex Inc.; Sabio Group; Clarabridge; Nexidia Inc.; CallTrackingMetrics; Castel Communications LLC; VoiceBase Inc.; 3CLogic Inc; Beyond Verbal; Voci Technologies Inc; RankMiner; Zoom Speech Analytics
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Voice And Speech Analytics Market Characteristics

3. Voice And Speech Analytics Market Trends And Strategies

4. Voice And Speech Analytics Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Voice And Speech Analytics Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Voice And Speech Analytics PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Voice And Speech Analytics Market Growth Rate Analysis
  • 5.4. Global Voice And Speech Analytics Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Voice And Speech Analytics Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Voice And Speech Analytics Total Addressable Market (TAM)

6. Voice And Speech Analytics Market Segmentation

  • 6.1. Global Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Solutions
  • Services
  • 6.2. Global Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • On-Premises
  • Cloud
  • 6.3. Global Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Large Enterprises
  • Small And Medium-Sized Enterprises (SMEs)
  • 6.4. Global Voice And Speech Analytics Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Customer Experience Management
  • Call Monitoring And Summarization
  • Agent Performance Monitoring
  • Sales And Marketing Management
  • Risk And Compliance Management
  • Sentiment Analysis
  • Other Applications
  • 6.5. Global Voice And Speech Analytics Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud-Based Solutions
  • On-premises Solutions
  • Speech Recognition Software
  • Natural Language Processing (NLP) Tools
  • 6.6. Global Voice And Speech Analytics Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Consulting Services
  • Implementation Services
  • Support And Maintenance Services
  • Training And Education Services

7. Voice And Speech Analytics Market Regional And Country Analysis

  • 7.1. Global Voice And Speech Analytics Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Voice And Speech Analytics Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Voice And Speech Analytics Market

  • 8.1. Asia-Pacific Voice And Speech Analytics Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Voice And Speech Analytics Market

  • 9.1. China Voice And Speech Analytics Market Overview
  • 9.2. China Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Voice And Speech Analytics Market

  • 10.1. India Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Voice And Speech Analytics Market

  • 11.1. Japan Voice And Speech Analytics Market Overview
  • 11.2. Japan Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Voice And Speech Analytics Market

  • 12.1. Australia Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Voice And Speech Analytics Market

  • 13.1. Indonesia Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Voice And Speech Analytics Market

  • 14.1. South Korea Voice And Speech Analytics Market Overview
  • 14.2. South Korea Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Voice And Speech Analytics Market

  • 15.1. Western Europe Voice And Speech Analytics Market Overview
  • 15.2. Western Europe Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Voice And Speech Analytics Market

  • 16.1. UK Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Voice And Speech Analytics Market

  • 17.1. Germany Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Voice And Speech Analytics Market

  • 18.1. France Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Voice And Speech Analytics Market

  • 19.1. Italy Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Voice And Speech Analytics Market

  • 20.1. Spain Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Voice And Speech Analytics Market

  • 21.1. Eastern Europe Voice And Speech Analytics Market Overview
  • 21.2. Eastern Europe Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Voice And Speech Analytics Market

  • 22.1. Russia Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Voice And Speech Analytics Market

  • 23.1. North America Voice And Speech Analytics Market Overview
  • 23.2. North America Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Voice And Speech Analytics Market

  • 24.1. USA Voice And Speech Analytics Market Overview
  • 24.2. USA Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Voice And Speech Analytics Market

  • 25.1. Canada Voice And Speech Analytics Market Overview
  • 25.2. Canada Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Voice And Speech Analytics Market

  • 26.1. South America Voice And Speech Analytics Market Overview
  • 26.2. South America Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Voice And Speech Analytics Market

  • 27.1. Brazil Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Voice And Speech Analytics Market

  • 28.1. Middle East Voice And Speech Analytics Market Overview
  • 28.2. Middle East Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Voice And Speech Analytics Market

  • 29.1. Africa Voice And Speech Analytics Market Overview
  • 29.2. Africa Voice And Speech Analytics Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Voice And Speech Analytics Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Voice And Speech Analytics Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Voice And Speech Analytics Market Competitive Landscape And Company Profiles

  • 30.1. Voice And Speech Analytics Market Competitive Landscape
  • 30.2. Voice And Speech Analytics Market Company Profiles
    • 30.2.1. Google LLC Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Amazon Web Services Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Hewlett Packard Enterprise Development LP Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. Micro Focus International PLC Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Avaya Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Voice And Speech Analytics Market Other Major And Innovative Companies

  • 31.1. NICE Systems Ltd.
  • 31.2. Genesys Telecommunications Laboratories Inc
  • 31.3. Qualtrics
  • 31.4. Vonage
  • 31.5. AlmavivA S.p.A.
  • 31.6. Verint System Inc.
  • 31.7. Five9 Inc.
  • 31.8. Enghouse Interactive Inc.
  • 31.9. Talkdesk Inc.
  • 31.10. ThoughtSpot Inc.
  • 31.11. Uniphore
  • 31.12. Calabrio Inc
  • 31.13. CallMiner
  • 31.14. Marchex Inc.
  • 31.15. Sabio Group

32. Global Voice And Speech Analytics Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Voice And Speech Analytics Market

34. Recent Developments In The Voice And Speech Analytics Market

35. Voice And Speech Analytics Market High Potential Countries, Segments and Strategies

  • 35.1 Voice And Speech Analytics Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Voice And Speech Analytics Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Voice And Speech Analytics Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer
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