스마트 접객 시장 : 산업 규모, 점유율, 동향, 기회, 예측 - 제공 내용별, 전개 모드별, 최종 사용자별, 지역별, 경쟁(2020-2030년)

The Global Smart Hospitality Market was valued at USD 16.45 billion in 2024 and is projected to reach USD 52.48 billion by 2030, growing at a CAGR of 21.33% during the forecast period. This market revolves around the integration of advanced technologies-such as IoT, AI, cloud computing, and automation-within hospitality settings to elevate guest experiences and improve operational efficiency. Smart hospitality features include intelligent room controls, contactless services, predictive maintenance, and personalized guest engagement. As travel demand rebounds and guest expectations shift toward seamless and tech-enabled experiences, hotels are adopting digital transformation strategies to remain competitive. The proliferation of smartphones, demand for contactless interactions, and increasing use of cloud-based platforms are accelerating adoption. These innovations are enabling real-time guest insights, efficient energy use, and smarter workforce management, fostering the growth of smart infrastructure in hospitality venues across both developed and emerging markets.

Key Market Drivers

Rising Adoption of Internet of Things Technologies Across Hotel Infrastructure

The widespread integration of Internet of Things (IoT) technologies across hotel infrastructure is significantly enhancing both guest services and operational efficiency. IoT devices facilitate real-time data collection, automation, and intelligent control over hotel systems including room lighting, climate control, entertainment, and security. Guests can personalize their experience through mobile apps or voice-controlled assistants, while hotels benefit from energy optimization and predictive maintenance. These innovations improve satisfaction and loyalty, offering competitive advantages to early adopters. By leveraging IoT, hotel operators can deliver seamless, responsive service while reducing costs and streamlining operations.

Key Market Challenges

High Capital Investment and Operational Transition Costs

A major obstacle in the smart hospitality market is the high upfront cost associated with adopting intelligent technologies. Implementing systems such as smart energy management, AI-driven concierge platforms, and integrated automation solutions requires significant capital-particularly burdensome for small or mid-scale operators. Retrofitting legacy infrastructure involves structural upgrades and complex system integrations, increasing both time and expense. Additionally, transitioning to smart operations demands training or hiring tech-proficient staff and managing potential short-term inefficiencies during the changeover. These challenges are more acute in developing regions where high-speed connectivity and vendor support may be limited, making digital transformation a costly and complex undertaking.

Key Market Trends

Integration of Artificial Intelligence for Hyper-Personalized Guest Services

Artificial intelligence is increasingly being adopted to create hyper-personalized guest experiences throughout the hospitality journey. AI-powered systems are being used in virtual assistants, concierge services, and booking engines to analyze guest preferences, behaviors, and feedback in real-time. This enables hotels to deliver tailored services such as personalized room settings, dining suggestions, and entertainment options. AI is also transforming backend operations through dynamic pricing, predictive analytics, and multilingual chatbots. These tools enhance operational efficiency and guest satisfaction while minimizing the need for manual intervention. The trend underscores the shift toward guest-centric customization and automation in the smart hospitality sector.

Key Market Players

• Intel Corporation
• Siemens AG
• Samsung Electronics Co., Ltd.
• Honeywell International Inc.
• KONE Corporation
• Oracle Corporation
• Johnson Controls International plc
• Schneider Electric SE

Report Scope:

In this report, the Global Smart Hospitality Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Smart Hospitality Market, By Offering:

• Solutions
• Services

Smart Hospitality Market, By Deployment Mode:

• Cloud
• On-premises

Smart Hospitality Market, By End User:

• Hotel
• Cruise
• Luxury Yatches
• Others

Smart Hospitality Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa
• South America
  • Brazil
  • Colombia
  • Argentina

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Smart Hospitality Market.

Available Customizations:

Global Smart Hospitality Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Solution Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, and Trends

4. Voice of Customer

5. Global Smart Hospitality Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Offering (Solutions, Services)
  • 5.2.2. By Deployment Mode (Cloud, On-premises)
  • 5.2.3. By End User (Hotel, Cruise, Luxury Yatches, Others)
  • 5.2.4. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
• 5.3. By Company (2024)
• 5.4. Market Map

6. North America Smart Hospitality Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Offering
  • 6.2.2. By Deployment Mode
  • 6.2.3. By End User
  • 6.2.4. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Smart Hospitality Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Offering
      • 6.3.1.2.2. By Deployment Mode
      • 6.3.1.2.3. By End User
  • 6.3.2. Canada Smart Hospitality Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Offering
      • 6.3.2.2.2. By Deployment Mode
      • 6.3.2.2.3. By End User
  • 6.3.3. Mexico Smart Hospitality Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Offering
      • 6.3.3.2.2. By Deployment Mode
      • 6.3.3.2.3. By End User

7. Europe Smart Hospitality Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Offering
  • 7.2.2. By Deployment Mode
  • 7.2.3. By End User
  • 7.2.4. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Smart Hospitality Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Offering
      • 7.3.1.2.2. By Deployment Mode
      • 7.3.1.2.3. By End User
  • 7.3.2. France Smart Hospitality Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Offering
      • 7.3.2.2.2. By Deployment Mode
      • 7.3.2.2.3. By End User
  • 7.3.3. United Kingdom Smart Hospitality Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Offering
      • 7.3.3.2.2. By Deployment Mode
      • 7.3.3.2.3. By End User
  • 7.3.4. Italy Smart Hospitality Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Offering
      • 7.3.4.2.2. By Deployment Mode
      • 7.3.4.2.3. By End User
  • 7.3.5. Spain Smart Hospitality Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Offering
      • 7.3.5.2.2. By Deployment Mode
      • 7.3.5.2.3. By End User

8. Asia Pacific Smart Hospitality Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Offering
  • 8.2.2. By Deployment Mode
  • 8.2.3. By End User
  • 8.2.4. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Smart Hospitality Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Offering
      • 8.3.1.2.2. By Deployment Mode
      • 8.3.1.2.3. By End User
  • 8.3.2. India Smart Hospitality Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Offering
      • 8.3.2.2.2. By Deployment Mode
      • 8.3.2.2.3. By End User
  • 8.3.3. Japan Smart Hospitality Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Offering
      • 8.3.3.2.2. By Deployment Mode
      • 8.3.3.2.3. By End User
  • 8.3.4. South Korea Smart Hospitality Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Offering
      • 8.3.4.2.2. By Deployment Mode
      • 8.3.4.2.3. By End User
  • 8.3.5. Australia Smart Hospitality Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Offering
      • 8.3.5.2.2. By Deployment Mode
      • 8.3.5.2.3. By End User

9. Middle East & Africa Smart Hospitality Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Offering
  • 9.2.2. By Deployment Mode
  • 9.2.3. By End User
  • 9.2.4. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Smart Hospitality Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Offering
      • 9.3.1.2.2. By Deployment Mode
      • 9.3.1.2.3. By End User
  • 9.3.2. UAE Smart Hospitality Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Offering
      • 9.3.2.2.2. By Deployment Mode
      • 9.3.2.2.3. By End User
  • 9.3.3. South Africa Smart Hospitality Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Offering
      • 9.3.3.2.2. By Deployment Mode
      • 9.3.3.2.3. By End User

10. South America Smart Hospitality Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Offering
  • 10.2.2. By Deployment Mode
  • 10.2.3. By End User
  • 10.2.4. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Smart Hospitality Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Offering
      • 10.3.1.2.2. By Deployment Mode
      • 10.3.1.2.3. By End User
  • 10.3.2. Colombia Smart Hospitality Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Offering
      • 10.3.2.2.2. By Deployment Mode
      • 10.3.2.2.3. By End User
  • 10.3.3. Argentina Smart Hospitality Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Offering
      • 10.3.3.2.2. By Deployment Mode
      • 10.3.3.2.3. By End User

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends and Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Company Profiles

• 13.1. Intel Corporation
  • 13.1.1. Business Overview
  • 13.1.2. Key Revenue and Financials
  • 13.1.3. Recent Developments
  • 13.1.4. Key Personnel
  • 13.1.5. Key Product/Services Offered
• 13.2. Siemens AG
• 13.3. Samsung Electronics Co., Ltd.
• 13.4. Honeywell International Inc.
• 13.5. KONE Corporation
• 13.6. Oracle Corporation
• 13.7. Johnson Controls International plc
• 13.8. Schneider Electric SE

14. Strategic Recommendations

15. About Us & Disclaimer