헬스케어 챗봇 시장 : 세계 산업 규모, 점유율, 동향, 기회, 예측 - 구성요소별, 유형별, 도입 형태별, 용도별, 지역별, 경쟁별(2020-2030년)

The Global Healthcare Chatbots Market, valued at USD 313.00 Million in 2024, is projected to experience a CAGR of 22.10% to reach USD 1037.14 Million by 2030. Healthcare chatbots are artificial intelligence-powered conversational agents designed to facilitate interactions between patients and healthcare providers by offering information, assisting with appointment scheduling, and providing preliminary medical guidance. The market's expansion is fundamentally driven by the escalating demand for accessible and cost-effective healthcare solutions, coupled with a growing emphasis on enhanced patient engagement and round-the-clock virtual health assistance.

Key Market Drivers

The rising demand for virtual healthcare services significantly propels the global healthcare chatbots market, as patients increasingly seek convenient and accessible care solutions. Chatbots serve as a primary interface for immediate information, appointment scheduling, and preliminary medical guidance, optimizing patient flow and extending service availability beyond traditional hours. This demand is further underscored by widespread organizational investment in digital health infrastructure. According to Teladoc Health, in 2024, 71% of organizations currently offering telehealth plan to expand their programs, reflecting a 9% increase from the previous year. This substantial expansion directly drives the need for advanced conversational agents to manage increased virtual interactions and enhance overall service delivery.

Key Market Challenges

A significant challenging factor impeding the expansion of the Global Healthcare Chatbots Market involves concerns surrounding data privacy and patient confidentiality. This issue directly hampers market growth by eroding trust among both patients and healthcare providers, which is essential for the widespread adoption of AI-powered solutions. The sensitive nature of health information makes any perceived risk of compromise a major deterrent to engaging with digital platforms like chatbots.

Key Market Trends

The Global Healthcare Chatbots Market is significantly influenced by the expansion of clinical decision support capabilities, moving beyond basic information retrieval to more analytical assistance. This trend emphasizes the development of chatbots that can interpret complex medical data, offer diagnostic guidance, and suggest treatment protocols, thereby augmenting the capabilities of healthcare professionals. According to a Fierce Healthcare and Sermo poll published in October 2024, 76% of surveyed physicians reported utilizing general-purpose large language models for clinical decision-making, with over half specifically employing them for diagnosis support. This highlights a clear shift towards reliance on AI for deeper clinical insights.

Key Market Players

• Nuance Communications, Inc.
• Infermedica Sp. z o.o.
• Sensely Inc.
• Babylon Health Services Ltd.
• HealthTap, Inc.
• Buoy Health, Inc.
• Ada Health GmbH
• PACT Care BV
• Woebot Health.

Report Scope:

In this report, the Global Healthcare Chatbots Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Healthcare Chatbots Market, By Component:

• Solutions
• Services

Healthcare Chatbots Market, By Deployment:

• On Premises
• Cloud

Healthcare Chatbots Market, By Application:

• Symptom Checking
• Medication Assistance & Guidance
• Appointment Scheduling
• Coverage & Claims Management
• Others

Healthcare Chatbots Market, By Type:

• Prescriptive Chatbots
• Conversational Chatbots
• Informative Chatbots
• Others

Healthcare Chatbots Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global Healthcare Chatbots Market.

Available Customizations:

Global Healthcare Chatbots Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Healthcare Chatbots Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Component (Solutions, Services)
  • 5.2.2. By Deployment (On Premises, Cloud)
  • 5.2.3. By Application (Symptom Checking, Medication Assistance & Guidance, Appointment Scheduling, Coverage & Claims Management, Others)
  • 5.2.4. By Type (Prescriptive Chatbots, Conversational Chatbots, Informative Chatbots, Others)
  • 5.2.5. By Region
  • 5.2.6. By Company (2024)
• 5.3. Market Map

6. North America Healthcare Chatbots Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Component
  • 6.2.2. By Deployment
  • 6.2.3. By Application
  • 6.2.4. By Type
  • 6.2.5. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Healthcare Chatbots Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Component
      • 6.3.1.2.2. By Deployment
      • 6.3.1.2.3. By Application
      • 6.3.1.2.4. By Type
  • 6.3.2. Canada Healthcare Chatbots Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Component
      • 6.3.2.2.2. By Deployment
      • 6.3.2.2.3. By Application
      • 6.3.2.2.4. By Type
  • 6.3.3. Mexico Healthcare Chatbots Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Component
      • 6.3.3.2.2. By Deployment
      • 6.3.3.2.3. By Application
      • 6.3.3.2.4. By Type

7. Europe Healthcare Chatbots Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Component
  • 7.2.2. By Deployment
  • 7.2.3. By Application
  • 7.2.4. By Type
  • 7.2.5. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Healthcare Chatbots Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Component
      • 7.3.1.2.2. By Deployment
      • 7.3.1.2.3. By Application
      • 7.3.1.2.4. By Type
  • 7.3.2. France Healthcare Chatbots Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Component
      • 7.3.2.2.2. By Deployment
      • 7.3.2.2.3. By Application
      • 7.3.2.2.4. By Type
  • 7.3.3. United Kingdom Healthcare Chatbots Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Component
      • 7.3.3.2.2. By Deployment
      • 7.3.3.2.3. By Application
      • 7.3.3.2.4. By Type
  • 7.3.4. Italy Healthcare Chatbots Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Component
      • 7.3.4.2.2. By Deployment
      • 7.3.4.2.3. By Application
      • 7.3.4.2.4. By Type
  • 7.3.5. Spain Healthcare Chatbots Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Component
      • 7.3.5.2.2. By Deployment
      • 7.3.5.2.3. By Application
      • 7.3.5.2.4. By Type

8. Asia Pacific Healthcare Chatbots Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Component
  • 8.2.2. By Deployment
  • 8.2.3. By Application
  • 8.2.4. By Type
  • 8.2.5. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Healthcare Chatbots Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Component
      • 8.3.1.2.2. By Deployment
      • 8.3.1.2.3. By Application
      • 8.3.1.2.4. By Type
  • 8.3.2. India Healthcare Chatbots Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Component
      • 8.3.2.2.2. By Deployment
      • 8.3.2.2.3. By Application
      • 8.3.2.2.4. By Type
  • 8.3.3. Japan Healthcare Chatbots Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Component
      • 8.3.3.2.2. By Deployment
      • 8.3.3.2.3. By Application
      • 8.3.3.2.4. By Type
  • 8.3.4. South Korea Healthcare Chatbots Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Component
      • 8.3.4.2.2. By Deployment
      • 8.3.4.2.3. By Application
      • 8.3.4.2.4. By Type
  • 8.3.5. Australia Healthcare Chatbots Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Component
      • 8.3.5.2.2. By Deployment
      • 8.3.5.2.3. By Application
      • 8.3.5.2.4. By Type

9. Middle East & Africa Healthcare Chatbots Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Component
  • 9.2.2. By Deployment
  • 9.2.3. By Application
  • 9.2.4. By Type
  • 9.2.5. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Healthcare Chatbots Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Component
      • 9.3.1.2.2. By Deployment
      • 9.3.1.2.3. By Application
      • 9.3.1.2.4. By Type
  • 9.3.2. UAE Healthcare Chatbots Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Component
      • 9.3.2.2.2. By Deployment
      • 9.3.2.2.3. By Application
      • 9.3.2.2.4. By Type
  • 9.3.3. South Africa Healthcare Chatbots Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Component
      • 9.3.3.2.2. By Deployment
      • 9.3.3.2.3. By Application
      • 9.3.3.2.4. By Type

10. South America Healthcare Chatbots Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Component
  • 10.2.2. By Deployment
  • 10.2.3. By Application
  • 10.2.4. By Type
  • 10.2.5. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Healthcare Chatbots Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Component
      • 10.3.1.2.2. By Deployment
      • 10.3.1.2.3. By Application
      • 10.3.1.2.4. By Type
  • 10.3.2. Colombia Healthcare Chatbots Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Component
      • 10.3.2.2.2. By Deployment
      • 10.3.2.2.3. By Application
      • 10.3.2.2.4. By Type
  • 10.3.3. Argentina Healthcare Chatbots Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Component
      • 10.3.3.2.2. By Deployment
      • 10.3.3.2.3. By Application
      • 10.3.3.2.4. By Type

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global Healthcare Chatbots Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. Nuance Communications, Inc.
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Infermedica Sp. z o.o.
• 15.3. Sensely Inc.
• 15.4. Babylon Health Services Ltd.
• 15.5. HealthTap, Inc.
• 15.6. Buoy Health, Inc.
• 15.7. Ada Health GmbH
• 15.8. PACT Care BV
• 15.9. Woebot Health.

16. Strategic Recommendations

17. About Us & Disclaimer