세계의 의료기기 불만 관리 시장 조사 보고서 : 산업 분석, 규모, 점유율, 성장, 동향, 예측(2024-2032년)

The global demand for Medical Device Complaint Management Market is presumed to reach the market size of nearly USD 18 Billion by 2032 from USD 8.27 Billion in 2023 with a CAGR of 9.02% under the study period 2024-2032.

A medical device complaint management system is a software suite that allows companies to address customer complaints related to the performance of a medical device promptly. A complaint management system handles all alleged deficiencies related to durability, quality, safety, performance, and effectiveness of a machine. This system enables manufacturers to develop better, safe products with low labour costs and reduced production time. The complaint management solution helps the different teams like design, technical support, manufacturing, sales, and marketing to work strictly by providing advanced analytics.

MARKET DYNAMICS

The rapid increase in the manufacture of innovative medical devices to meet global demands is the main driver for the medical device complaint management market. The transition from paper-based to a digital tracking system for complaints will propel market growth. Need for a transparent and automated complaint tracking system to improve the decision-making process will boost market growth. Customer service is the heart of the risk management of any business, and a complaint management system will stimulate market growth for medical devices. The ability to integrate the system with mobile apps will be a market booster. The main concerns related to this market will be the lack of a trained workforce, poor understanding of regulations, and a lack of thorough knowledge about the lifecycle of a device.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of Medical Device Complaint Management. The growth and trends of Medical Device Complaint Management industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the Medical Device Complaint Management market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Service Type

• Complaints Log/Intake (Receive Complaints, Classify the Issue, Record Issue)
• Product Surveillance & Regulatory Compliance (Reportable/Non-reportable, Medical Device Vigilance/Medical Device Reporting, Field Action)
• Returned/ Non-returned Product Analysis (Complaint Investigation, Root Cause Analysis, Testing, Corrective/Preventive Action)
• Resolve & Closure (Complaint Summary, Customer Letter Creation)

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Medical Device Complaint Management market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Medical Device Complaint Management market include Tata Consulting Services (TCS), IQVIA, Biovia, Wipro, Sparta Systems, AssurX, Freyr, SAS, Parexel International Corporation, MasterControl. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

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TABLE OF CONTENTS

1. PREFACE

• 1.1. Report Description
  • 1.1.1 Objective
  • 1.1.2 Target Audience
  • 1.1.3 Unique Selling Proposition (USP) & offerings
• 1.2. Research Scope
• 1.3. Research Methodology
  • 1.3.1 Market Research Process
  • 1.3.2 Market Research Methodology

2. EXECUTIVE SUMMARY

• 2.1. Highlights of Market
• 2.2. Global Market Snapshot

3. MEDICAL DEVICE COMPLAINT MANAGEMENT - INDUSTRY ANALYSIS

• 3.1. Introduction - Market Dynamics
• 3.2. Market Drivers
• 3.3. Market Restraints
• 3.4. Opportunities
• 3.5. Industry Trends
• 3.6. Porter's Five Force Analysis
• 3.7. Market Attractiveness Analysis
  • 3.7.1 Market Attractiveness Analysis By Service Type
  • 3.7.2 Market Attractiveness Analysis By Region

4. VALUE CHAIN ANALYSIS

• 4.1. Value Chain Analysis
• 4.2. Raw Material Analysis
  • 4.2.1 List of Raw Materials
  • 4.2.2 Raw Material Manufactures List
  • 4.2.3 Price Trend of Key Raw Materials
• 4.3. List of Potential Buyers
• 4.4. Marketing Channel
  • 4.4.1 Direct Marketing
  • 4.4.2 Indirect Marketing
  • 4.4.3 Marketing Channel Development Trend

5. GLOBAL MEDICAL DEVICE COMPLAINT MANAGEMENT MARKET ANALYSIS BY SERVICE TYPE

• 5.1. Overview By Service Type
• 5.2. Historical and Forecast Data
• 5.3. Analysis By Service Type
• 5.4. Complaints Log/Intake (Receive Complaints, Classify the Issue, Record Issue) Historic and Forecast Sales By Regions
• 5.5. Product Surveillance & Regulatory Compliance (Reportable/Non-reportable, Medical Device Vigilance/Medical Device Reporting, Field Action) Historic and Forecast Sales By Regions
• 5.6. Returned/ Non-returned Product Analysis (Complaint Investigation, Root Cause Analysis, Testing, Corrective/Preventive Action) Historic and Forecast Sales By Regions
• 5.7. Resolve & Closure (Complaint Summary, Customer Letter Creation) Historic and Forecast Sales By Regions

6. GLOBAL MEDICAL DEVICE COMPLAINT MANAGEMENT MARKET ANALYSIS BY GEOGRAPHY

• 6.1. Regional Outlook
• 6.2. Introduction
• 6.3. North America Sales Analysis
  • 6.3.1 Overview, Historic and Forecast Data Sales Analysis
  • 6.3.2 North America By Segment Sales Analysis
  • 6.3.3 North America By Country Sales Analysis
  • 6.3.4 United States Sales Analysis
  • 6.3.5 Canada Sales Analysis
  • 6.3.6 Mexico Sales Analysis
• 6.4. Europe Sales Analysis
  • 6.4.1 Overview, Historic and Forecast Data Sales Analysis
  • 6.4.2 Europe By Segment Sales Analysis
  • 6.4.3 Europe By Country Sales Analysis
  • 6.4.4 United Kingdom Sales Analysis
  • 6.4.5 France Sales Analysis
  • 6.4.6 Germany Sales Analysis
  • 6.4.7 Italy Sales Analysis
  • 6.4.8 Russia Sales Analysis
  • 6.4.9 Rest Of Europe Sales Analysis
• 6.5. Asia Pacific Sales Analysis
  • 6.5.1 Overview, Historic and Forecast Data Sales Analysis
  • 6.5.2 Asia Pacific By Segment Sales Analysis
  • 6.5.3 Asia Pacific By Country Sales Analysis
  • 6.5.4 China Sales Analysis
  • 6.5.5 India Sales Analysis
  • 6.5.6 Japan Sales Analysis
  • 6.5.7 South Korea Sales Analysis
  • 6.5.8 Australia Sales Analysis
  • 6.5.9 South East Asia Sales Analysis
  • 6.5.10 Rest Of Asia Pacific Sales Analysis
• 6.6. Latin America Sales Analysis
  • 6.6.1 Overview, Historic and Forecast Data Sales Analysis
  • 6.6.2 Latin America By Segment Sales Analysis
  • 6.6.3 Latin America By Country Sales Analysis
  • 6.6.4 Brazil Sales Analysis
  • 6.6.5 Argentina Sales Analysis
  • 6.6.6 Peru Sales Analysis
  • 6.6.7 Chile Sales Analysis
  • 6.6.8 Rest of Latin America Sales Analysis
• 6.7. Middle East & Africa Sales Analysis
  • 6.7.1 Overview, Historic and Forecast Data Sales Analysis
  • 6.7.2 Middle East & Africa By Segment Sales Analysis
  • 6.7.3 Middle East & Africa By Country Sales Analysis
  • 6.7.4 Saudi Arabia Sales Analysis
  • 6.7.5 UAE Sales Analysis
  • 6.7.6 Israel Sales Analysis
  • 6.7.7 South Africa Sales Analysis
  • 6.7.8 Rest Of Middle East And Africa Sales Analysis

7. COMPETITIVE LANDSCAPE OF THE MEDICAL DEVICE COMPLAINT MANAGEMENT COMPANIES

• 7.1. Medical Device Complaint Management Market Competition
• 7.2. Partnership/Collaboration/Agreement
• 7.3. Merger And Acquisitions
• 7.4. New Product Launch
• 7.5. Other Developments

8. COMPANY PROFILES OF MEDICAL DEVICE COMPLAINT MANAGEMENT INDUSTRY

• 8.1. Top Companies Market Share Analysis
• 8.2. Market Concentration Rate
• 8.3. Tata Consulting Services (TCS)
  • 8.3.1 Company Overview
  • 8.3.2 Company Revenue
  • 8.3.3 Products
  • 8.3.4 Recent Developments
• 8.4. IQVIA
  • 8.4.1 Company Overview
  • 8.4.2 Company Revenue
  • 8.4.3 Products
  • 8.4.4 Recent Developments
• 8.5. Biovia
  • 8.5.1 Company Overview
  • 8.5.2 Company Revenue
  • 8.5.3 Products
  • 8.5.4 Recent Developments
• 8.6. Wipro
  • 8.6.1 Company Overview
  • 8.6.2 Company Revenue
  • 8.6.3 Products
  • 8.6.4 Recent Developments
• 8.7. Sparta Systems
  • 8.7.1 Company Overview
  • 8.7.2 Company Revenue
  • 8.7.3 Products
  • 8.7.4 Recent Developments
• 8.8. AssurX
  • 8.8.1 Company Overview
  • 8.8.2 Company Revenue
  • 8.8.3 Products
  • 8.8.4 Recent Developments
• 8.9. Freyr
  • 8.9.1 Company Overview
  • 8.9.2 Company Revenue
  • 8.9.3 Products
  • 8.9.4 Recent Developments
• 8.10. SAS
  • 8.10.1 Company Overview
  • 8.10.2 Company Revenue
  • 8.10.3 Products
  • 8.10.4 Recent Developments
• 8.11. Parexel International Corporation
  • 8.11.1 Company Overview
  • 8.11.2 Company Revenue
  • 8.11.3 Products
  • 8.11.4 Recent Developments
• 8.12. MasterControl
  • 8.12.1 Company Overview
  • 8.12.2 Company Revenue
  • 8.12.3 Products
  • 8.12.4 Recent Developments

Note - In company profiling, financial details and recent developments are subject to availability or might not be covered in the case of private companies