세계의 큐 관리 시스템 시장 규모 조사 및 예측 : 컴포넌트별, 유형별, 도입 모델별, 조직 규모별, 용도별, 최종사용자별, 지역별 분석(2023-2030년)

Global Queue Managements System Market is valued at approximately USD 562.4 Million in 2022 and is anticipated to grow with a healthy growth rate of more than 4.0 % during the forecast period 2023-2030. A Queue Management System (QMS) consists of tools utilized for the management and analysis of customer or visitor flow within a queue. These systems assist service providers in improving service delivery, boosting employee productivity, and refining the overall queuing process. The Queue Managements System Market is expanding because of factors such as rising demand for efficient systems to manage and structure queues, expansion of the aviation industry and surging demand for virtual queue systems.

The growth and development of airports, including expansion and infrastructure improvements, are expected to drive increased demand for queue management systems in the aviation industry. Moreover, as airports expand and attract more airlines and destinations, passenger traffic tends to increase. With more passengers, airports face greater challenges in managing queues at check-in counters, security checkpoints, immigration counters, and boarding gates. Queue management systems help airports streamline the flow of passengers, minimize the waiting time and enhance the overall passenger experience. According to an analysis by the Oliver Wyman Forum in 2023, the commercial aviation fleet is forecast to grow by 33%, reaching over 36,000 aircraft globally by 2033. Additionally, the Airports Council International (ACI) World anticipates an average annual increase of 5.8% in passenger traffic from 2022 to 2040, with over 19 billion passengers projected to utilize airports each year until 2040. Additionally, due to decrease the occurrence of prolonged lines at medical establishments, hospitals and other healthcare providers are demonstrating their willingness to implement queue management systems leading to reduced waiting and service times. Furthermore, various queue management systems in the market notify physicians about waiting times, thereby enhancing the systematic nature of operational tasks. However, factors such as the high initial cost of queue management systems and data privacy and security concerns hinder the market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Queue Managements System Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America dominated the market in 2022. The rapid technological advancements and strong emphasis on customer-centric solutions in the region have led to a growing demand for innovative queue management systems in industries such as healthcare, retail, and entertainment. Furthermore, the growing adoption rates of digital solutions, increased demand for contactless services, and the constant drive for improved service quality are also contributing factors to the anticipated substantial growth in this region. Asia-Pacific is expected to grow significantly over the forecast period owing to factors such as rising urbanization and economic growth, expansion of retail and banking sectors, rising focus on improved customer experience and surging investments in airport infrastructure.

Major market player included in this report are:

• Advantech Co., Ltd.
• SEDCO Co., Ltd.
• Q-matic Group AB
• AKIS Technologies
• Q-nomy, Inc.
• Aurionpro Solutions Ltd.
• Qminder Ltd.
• Wavetec
• Lavi Industries
• Core Mobile, Inc.

Recent Developments in the Market:

• In July 2023, Qtrac, a prominent company in virtual queue management, recently integrated WhatsApp into its system. This update allowed for a broader global presence and provided clients with more options for customizing customer communication. The integration diversified messaging capabilities for personalized client interactions and improved service.
• In July 2023, Alizz Islamic Bank effectively integrated SEDCO's cutting-edge Queue Management Solution, which incorporates a range of advanced features tailored to enhance customer flow and streamline branch operations. The solution comprises an intelligent queuing system, dynamic digital signage, centralized management, and robust business intelligence tools, all working together to deliver a smooth and efficient banking experience.
• In May 2023, Q-MATIC Group AB introduced the most recent iteration of Orchestra 7.4, incorporating an enhanced data security measure that adhered to the most recent industry standards and regulations. Furthermore, the upgraded version of Orchestra 7.4 streamlined the connection process, reducing the time required to establish a secure connection.

Global Queue Managements System Market Report Scope:

• Historical Data - 2020 - 2021
• Base Year for Estimation - 2022
• Forecast period - 2023-2030
• Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
• Segments Covered - Component, Type, Deployment Model, Organization Size, Application, End-User, Region
• Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
• Customization Scope - Free report customization (equivalent up to 8 analyst's working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

• Hardware
• Software
• Services

By Type:

• Virtual Queuing
• Linear Queuing

By Deployment Model:

• On-Premises
• Cloud

By Organization Size:

• SMEs
• Large enterprises

By Application:

• Customer service
• Reporting & analytics
• Query handling
• Real-time monitoring
• Appointment management

By End-User:

• Retail
• Healthcare
• Banking
• Government
• Transportation
• Education
• Hospitality
• Others

By Region:

• North America
• U.S.
• Canada
• Europe
• UK
• Germany
• France
• Spain
• Italy
• ROE
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• RoAPAC
• Latin America
• Brazil
• Mexico
• Middle East & Africa
• Saudi Arabia
• South Africa
• Rest of Middle East & Africa

Table of Contents

Chapter 1. Executive Summary

• 1.1. Market Snapshot
• 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Million)
  • 1.2.1. Queue Managements System Market, by Region, 2020-2030 (USD Million)
  • 1.2.2. Queue Managements System Market, by Component, 2020-2030 (USD Million)
  • 1.2.3. Queue Managements System Market, by Type, 2020-2030 (USD Million)
  • 1.2.4. Queue Managements System Market, by Deployment Model, 2020-2030 (USD Million)
  • 1.2.5. Queue Managements System Market, by Organization Size, 2020-2030 (USD Million)
  • 1.2.6. Queue Managements System Market, by Application, 2020-2030 (USD Million)
  • 1.2.7. Queue Managements System Market, by End-User, 2020-2030 (USD Million)
• 1.3. Key Trends
• 1.4. Estimation Methodology
• 1.5. Research Assumption

Chapter 2. Global Queue Managements System Market Definition and Scope

• 2.1. Objective of the Study
• 2.2. Market Definition & Scope
  • 2.2.1. Industry Evolution
  • 2.2.2. Scope of the Study
• 2.3. Years Considered for the Study
• 2.4. Currency Conversion Rates

Chapter 3. Global Queue Managements System Market Dynamics

• 3.1. Queue Managements System Market Impact Analysis (2020-2030)
  • 3.1.1. Market Drivers
    • 3.1.1.1. Growing demand for efficient systems
    • 3.1.1.2. Expansion of aviation industry
    • 3.1.1.3. Surging demand for virtual queue systems
  • 3.1.2. Market Challenges
    • 3.1.2.1. High initial cost of queue management systems
    • 3.1.2.2. Data privacy and security concerns
  • 3.1.3. Market Opportunities
    • 3.1.3.1. Rising adoption in healthcare systems
    • 3.1.3.2. Integration of advanced technologies

Chapter 4. Global Queue Managements System Market Industry Analysis

• 4.1. Porter's 5 Force Model
  • 4.1.1. Bargaining Power of Suppliers
  • 4.1.2. Bargaining Power of Buyers
  • 4.1.3. Threat of New Entrants
  • 4.1.4. Threat of Substitutes
  • 4.1.5. Competitive Rivalry
• 4.2. Porter's 5 Force Impact Analysis
• 4.3. PEST Analysis
  • 4.3.1. Political
  • 4.3.2. Economical
  • 4.3.3. Social
  • 4.3.4. Technological
  • 4.3.5. Environmental
  • 4.3.6. Legal
• 4.4. Top investment opportunity
• 4.5. Top winning strategies
• 4.6. COVID-19 Impact Analysis
• 4.7. Disruptive Trends
• 4.8. Industry Expert Perspective
• 4.9. Analyst Recommendation & Conclusion

Chapter 5. Global Queue Managements System Market, by Component

• 5.1. Market Snapshot
• 5.2. Global Queue Managements System Market by Component, Performance - Potential Analysis
• 5.3. Global Queue Managements System Market Estimates & Forecasts by Component 2020-2030 (USD Million)
• 5.4. Queue Managements System Market, Sub Segment Analysis
  • 5.4.1. Hardware
  • 5.4.2. Software
  • 5.4.3. Services

Chapter 6. Global Queue Managements System Market, by Type

• 6.1. Market Snapshot
• 6.2. Global Queue Managements System Market by Type, Performance - Potential Analysis
• 6.3. Global Queue Managements System Market Estimates & Forecasts by Type 2020-2030 (USD Million)
• 6.4. Queue Managements System Market, Sub Segment Analysis
  • 6.4.1. Virtual Queuing
  • 6.4.2. Linear Queuing

Chapter 7. Global Queue Managements System Market, by Deployment Model

• 7.1. Market Snapshot
• 7.2. Global Queue Managements System Market by Deployment Model, Performance - Potential Analysis
• 7.3. Global Queue Managements System Market Estimates & Forecasts by Deployment Model 2020-2030 (USD Million)
• 7.4. Queue Managements System Market, Sub Segment Analysis
  • 7.4.1. On-premises
  • 7.4.2. Cloud

Chapter 8. Global Queue Managements System Market, by Organization Size

• 8.1. Market Snapshot
• 8.2. Global Queue Managements System Market by Organization Size, Performance - Potential Analysis
• 8.3. Global Queue Managements System Market Estimates & Forecasts by Organization Size 2020-2030 (USD Million)
• 8.4. Queue Managements System Market, Sub Segment Analysis
  • 8.4.1. SMEs
  • 8.4.2. Large enterprises

Chapter 9. Global Queue Managements System Market, by Application

• 9.1. Market Snapshot
• 9.2. Global Queue Managements System Market by Application, Performance - Potential Analysis
• 9.3. Global Queue Managements System Market Estimates & Forecasts by Application 2020-2030 (USD Million)
• 9.4. Queue Managements System Market, Sub Segment Analysis
  • 9.4.1. Customer service
  • 9.4.2. Reporting & analytics
  • 9.4.3. Query handling
  • 9.4.4. Real-time monitoring
  • 9.4.5. Appointment management

Chapter 10. Global Queue Managements System Market, by End-User

• 10.1. Market Snapshot
• 10.2. Global Queue Managements System Market by End-User, Performance - Potential Analysis
• 10.3. Global Queue Managements System Market Estimates & Forecasts by End-User 2020-2030 (USD Million)
• 10.4. Queue Managements System Market, Sub Segment Analysis
  • 10.4.1. Retail
  • 10.4.2. Healthcare
  • 10.4.3. Banking
  • 10.4.4. Government
  • 10.4.5. Transportation
  • 10.4.6. Education
  • 10.4.7. Hospitality
  • 10.4.8. Others

Chapter 11. Global Queue Managements System Market, Regional Analysis

• 11.1. Top Leading Countries
• 11.2. Top Emerging Countries
• 11.3. Queue Managements System Market, Regional Market Snapshot
• 11.4. North America Queue Managements System Market
  • 11.4.1. U.S. Queue Managements System Market
    • 11.4.1.1. Component breakdown estimates & forecasts, 2020-2030
    • 11.4.1.2. Type breakdown estimates & forecasts, 2020-2030
    • 11.4.1.3. Deployment Model breakdown estimates & forecasts, 2020-2030
    • 11.4.1.4. Organization Size breakdown estimates & forecasts, 2020-2030
    • 11.4.1.5. Application breakdown estimates & forecasts, 2020-2030
    • 11.4.1.6. End-User breakdown estimates & forecasts, 2020-2030
  • 11.4.2. Canada Queue Managements System Market
• 11.5. Europe Queue Managements System Market Snapshot
  • 11.5.1. U.K. Queue Managements System Market
  • 11.5.2. Germany Queue Managements System Market
  • 11.5.3. France Queue Managements System Market
  • 11.5.4. Spain Queue Managements System Market
  • 11.5.5. Italy Queue Managements System Market
  • 11.5.6. Rest of Europe Queue Managements System Market
• 11.6. Asia-Pacific Queue Managements System Market Snapshot
  • 11.6.1. China Queue Managements System Market
  • 11.6.2. India Queue Managements System Market
  • 11.6.3. Japan Queue Managements System Market
  • 11.6.4. Australia Queue Managements System Market
  • 11.6.5. South Korea Queue Managements System Market
  • 11.6.6. Rest of Asia Pacific Queue Managements System Market
• 11.7. Latin America Queue Managements System Market Snapshot
  • 11.7.1. Brazil Queue Managements System Market
  • 11.7.2. Mexico Queue Managements System Market
• 11.8. Middle East & Africa Queue Managements System Market
  • 11.8.1. Saudi Arabia Queue Managements System Market
  • 11.8.2. South Africa Queue Managements System Market
  • 11.8.3. Rest of Middle East & Africa Queue Managements System Market

Chapter 12. Competitive Intelligence

• 12.1. Key Company SWOT Analysis
  • 12.1.1. Company 1
  • 12.1.2. Company 2
  • 12.1.3. Company 3
• 12.2. Top Market Strategies
• 12.3. Company Profiles
  • 12.3.1. Advantech Co., Ltd.
    • 12.3.1.1. Key Information
    • 12.3.1.2. Overview
    • 12.3.1.3. Financial (Subject to Data Availability)
    • 12.3.1.4. Product Summary
    • 12.3.1.5. Recent Developments
  • 12.3.2. SEDCO Co., Ltd.
  • 12.3.3. Q-matic Group AB
  • 12.3.4. AKIS Technologies
  • 12.3.5. Q-nomy, Inc.
  • 12.3.6. Aurionpro Solutions Ltd.
  • 12.3.7. Qminder Ltd.
  • 12.3.8. Wavetec
  • 12.3.9. Lavi Industries
  • 12.3.10. Core Mobile, Inc.

Chapter 13. Research Process

• 13.1. Research Process
  • 13.1.1. Data Mining
  • 13.1.2. Analysis
  • 13.1.3. Market Estimation
  • 13.1.4. Validation
  • 13.1.5. Publishing
• 13.2. Research Attributes
• 13.3. Research Assumption